Dobbies Garden Centres Avaliações 32.076

My friend and I had a roast dinner it was Luke warm not nice at all. I complained all the guy said was oh I will let the kitchen know

I visit Dobbies Dunfermline regularly.

I also use the centre to collect and return parcels. I collected a parcel on 21st December and informed the lady at customer service that my second parcel needed to be returned as not required. John Lewis had given instructions not to collect it.

After 2 phone calls to John Lewis,
2 phone calls to Dobbies Dunfermline and a visit to Dobbies, my parcel hadn’t been returned as requested!
It should have been returned on 22nd December.
Yes it’s been a Christmas holiday but even so it’s now 12/13 days !!

Yesterday phoned Dobbies again and was rudely told I had to collect it before it could be returned.Turned out I was speaking to the General Manager. If she’s rude to customers there’s no hope.
First excuse was that they’d been busy. I’d been in the day before and it was very quiet.

Even John Lewis confirmed Dobbies should have returned the parcel after not being collected when 7 days was up. General Manager just kept speaking loudly over me.

John Lewis have even spoke to her but the only thing she’s done since is put it through that I’ve collected my parcel!
I’ve not collected it and it’s not been returned.

We popped into dobbies Beaconsfield today because we were in the area, it was freezing not just outside but inside, we looked around very quickly and picked up a few items, when we went to pay the staff were completely freezing, they said they haven't had heat for 4 years in the winter, even their printer wouldn't work it gave an error of too cold.
They were having a delivery of house plants while we were there, and the staff were having to cover them in fleece it was so cold.
There is no way we could spend anymore time browsing it was so cold, but expecting staff to be able to function in that temperature is dreadful, dobbies...you need to do better

firstly re christmas our local dobbies boston tried hard they even got the dulux digby dog to come so kids could see santa and have pictures with the lovely fluffy dog (a real one) sadly i dont think there has been the footfall of kids around this year but it was a lovely try.
re the restaurant. i see quite a few adverse remarks and felt i would like to address some. we go frequently often several times a week. currently the team at boston led by Sarah are really friendly and helpful. its almost like a club as we generally see same faces so cant be bad or we wouldn't all keep regularly returning. not an easy job and as some mentioned probably not best paid but at boston they do try hard. i love soup and sandwich deal but often we take the pensioner £12 meal and cake deal which is a bargain. fish and chips is also really nice crisp batter and good fish not the white fish served in some places to save cost. there are peeks and troughs so its hard to manage the peaks and sometimes there a wait. they might say 30 minutes but its never been more than 10-15 for us. i think sometimes their supply deliveries let them down as occasionally some item not available but we are happy and keep going back as I said so do many others. good overall selection. excellent team

I have visited Dobbies in Wendover for the past few years and have always enjoyed the experience. 3 kids under 6 yrs old. However, this year we chose to visit the Beaconsfield store, which is closer to home, and the experience was extremely disappointing — especially given that it cost us over £50.

The walk-through area was much smaller than expected, despite there clearly being space for a larger and more engaging experience. The grotto where Santa sits was also far too small and could not comfortably fit our family inside.

I had booked months in advance to ensure a good time slot and had completely forgotten that I had pre-paid for the photo. This was not mentioned or offered during the grotto experience at all. Instead, a single photo was taken on our mobile phone by one of the elves. I only realised after leaving that I had actually pre-paid for a photo package that we never received.

Santa himself was very unconvincing. He spoke in a strong Cockney accent and did not stay in character, which made the experience feel inauthentic. He also pulled his beard down while talking and then insisted that Nanny sit on his lap, which made us very uncomfortable. As we left, my six-year-old was visibly shocked by Santa’s behaviour and began questioning her belief in Santa, which was upsetting for us as a family.

The elf who took the photo could clearly see my reaction and spent much of the time apologising for Santa’s behaviour.

Overall, the experience was not what we expected or paid for and was a significant let-down compared to previous visits to Dobbies.

Visit date: 20/12/25

Adolescent zombies obviously forced to perform a pathetic shambles of an underpaid,rude and incompetent service. In the Shadow of an invisible master who clearly doesn't grasp what ordinary people require when they spend the time and money to visit a 6th rate garden center. Watch re -runs of the test card if you want a more interesting day, DO NOT GO!!

The restaurant counter was understaffed and unsupervised, many menu items turned out to be unavailable, and cutlery was missing to be eventually replaced with items covered in drip marks. However the worst part of the experience was the undertrained assistant who decided to take it out on the customer. Asked for a tuna item she said NO TUNA, then asked for another panini she said NO PANINIS, then finally NEED A TABLE NUMBER. It wasn't a loud environment, it was her very poor attitude.
The substitute food wasn't too long coming and was OK apart from the absence of forks.

If you want a warm welcome and friendly customer service, I'd suggest going elsewhere.

No staff on coffee counters, as per usual there are just one person who are run off their feet, I felt so sorry for the young girl serving. Every time we come it is the same, queues a mile long!

Shocking in cafe today, no tea pots or cups or milk. When i asked if there was any i was rudly told no and would have to get them from the otherside where the que was massive! Is the point of having a coffee machine not so people dont have to wait?? There was no one at the till? The tables were rotten and full of dishes. We left our cakes and walked out.

Ordered a traditional breakfast at Shrewsbury branch , "just to let you know we don't have any beans, tomatoes or mushrooms" lol We have 3 big supermarkets within yards, wouldn't it be a great idea for the manager to send a member of staff for emergency supplies , I mean no wonder you are closing stores like no tomorrow

Over a period of many years , this is the first time I have had cause to complain re the restaurant. Today we ordered the new addition to the menu, beef burger with chips etc, the meals arrived after approx 15 minutes, at best the chips could only be described as warm, i enquired , where is the coleslaw, the reply was, the chef said we have no coleslaw, no apology, this meal should have been stated as unavailable. At £12+ per meal, this was unacceptable

Wow, what an absolutely wonderful visit we had to see Father Christmas at Thornbury today. We picked the last slot of the day so it was nice and quiet and we were welcomed by a wonderful happy elf who guided us around the different little games that the children could play and the photo opportunities.
I wasn’t sure how well our 3 year old would take to it but he absolutely loved it and our 8 year old was so excited. Once we got to Father Christmas he was utterly delightful and chatted with them for ages and was telling them all kinds of things, they were mesmerised. We got lots of photos on our phones and didn’t feel rushed or like we couldn’t take pictures like some places and the lovely Elf took a more professional photo and printed it and we had it put in a beautiful snowflake shaker frame which we will absolutely treasure. I just wanted to thank the Elf and wonderful Father Christmas for making a precious memory that will last a lifetime for us and our children. I would absolutely recommend this beautiful experience.

Took grandson to see Santa ,when I booked they asked age range for present ,I said 5 to 8 years he was given a present for 3years , £16 would not return .

Customer Service are utterly useless; happy to take your annual membership fee but fail to change your home address on numerous occasions; of consequence all discounted vouchers, points and birthday gift go to the wrong address. When challenged 3 times, they simply say there's nothing that they can do and the vouchers have expired.... tough.... completely ignoring (with fingers in their ears) that the incorrect address on their system was failed to be set as Primary address twice; a manager in a store did it himself in front of me and explained where Customer service was going wrong and was shocked by how poor that was and explained Customer Service should honour past discounts as good will....(especially with the amount I spend at Dobbies over the years) But Customer Services simply say no...there is nothing that they can do....(space ships are starting to travel to Mars but Dobbies cannot do anything).... additionally, my account via Dobbies website and/or mobile app never works.
Utterly rubbish; took my membership fee and points collated for years and provided nothing in return.
Sod you then Dobbies membership and we'll start visiting another garden centre for plants, gifts and breakfasts from now on.

We started with a spot of lunch, which was good, although my wife’s festival roll was expensive for a turkey and stuffing roll with nothing else and then they mucked up my children’s order. This was sorted swiftly by the team so can’t complain too much.
We had a 2pm slot booked with Santa, the whole experience on paper sounds great, ice fishing, hockey and snowball basketball. We were greeted by an elf who was friendly and chatty which was a good start although she was wearing a onesie. Soon she introduced another elf and disappeared then that elf introduced another elf, all of these elves were nameless and took away a personal touch to the experience. When meeting the man himself he was abrupt and not warm or very welcoming. My 2 children picked up on this and became a little timid and fidgety one of them was playing with a little bag of reindeer food, to what the response of Santa was”put that down, it’s distracting you” so he could talk. Other than that the presents given there are of a good quality and well thought about.

I visited the café recently using my loyalty scheme free coffee and decided to order the vegetarian breakfast. Unfortunately, the experience was very disappointing.

I waited several minutes at the till while staff appeared unsure how to resolve a simple issue. Eventually an older member of staff briefly stepped in to help several customers, but I was left to place my order with a very young and clearly inexperienced staff member, who was polite but not properly supported.

While ordering, it was called out that there were no beans, which wasn’t mentioned to me directly or reflected in the price. I was told I could “double up” on something else, so I asked for extra mushrooms. What arrived was two very small, dry mushrooms.

The breakfast overall was extremely poor: dry mushrooms, lukewarm sausages, a very small amount of scrambled egg (around three mouthfuls), and half a tomato that amounted to little more than a bite. The food felt basic, poorly prepared, and not good value for money.

This was honestly one of the worst café breakfasts I’ve had in years, and it felt more like a 1970s school dinner than a café meal. Sadly, it’s put me off returning, and I wouldn’t recommend the vegetarian breakfast based on this experience.

Went with my daughter and grandchildren to see Santa. Was difficult to see where the grotto was in the garden but found it eventually. We were a touch early but they said the children could go in. It said there was helping the penguins fish but after a couple of minutes we were quickly whisked away to Santa's sleigh which was a garden bench with a red cloth on with reins. Went to Rudolph which was a stuffed toy which didn't do anything, stroked some stuffed polar bears. Made reindeer food which was putting some glittered oats into a bag. Santa was just wonderful though. Presents from Santa were good. Expensive and disappointing

What a complete waste of money for the Santa experience for my grandson. Santa didn’t break a smile and hardly said a word to my grandson. £16, I would rather have taken him to a shop to get a decent gift instead of a cheap little game. So disappointed for him. Now I know why it was so quiet and we were the only people seeing Santa. Never again!!

Product failed within 24 hours. As I purchased online via click & collect Dobbies were unwilling to support in any way unless I went back to the location I collected from (hours away as collected after a business meeting)