Dogsnug Avaliações 

The coat didn’t live up to the photos

Really awful customer service. Placed two orders, both products were faulty and of poor quality. No response to emails regarding the faulty items and I had to pay to return them! Will never order again and would advise others against it too!

Wish I had read reviews before purchasing .
They sent the wrong item and I returned it and over 30 days later I am still waiting on a refund of £45.00 .
No reply to any emails no contact at all.
Theft from a customer. Despicable .
I think it’s a U.K. address but product is being sent from china .

To add
Regarding your reply ..

I have receive NO refund from you .
So not only are you a thief your a liar as
I never returned it with evri it was with Royal Mail
I emailed you to advise it would be returned just as I emailed you to please send the correct size in the first place and got no reply ..
very convenient that you only received the email after the reviews .. it was always from the same email . So I did contact you directly .. there is no phone number for your business? I contacted you via instagram and got a standard auto reply
I emailed you several times .
You have numerous bad reviews . From people purchasing 3 coats and never receiving them or a refund .

Im so disappointed in this service. I ordered two dog fleeces which were significantly delayed in dispatch. Communication was very poor throughout. I requested someone call me numerous times and no one did. I even reached out directly to the shop as no one was responding to my emails.

I have since returned the items (well before Christmas) and have still not received my refund! I have chased with emails but have received no response.

Honestly, very poor service and I will not be recommending this company to anyone.

I paid up front for 3 coats with Dogsnug. I was told delivery would be up to 2 weeks but normally sooner. 2 weeks past and I rang to check on delivery, I was told my order was sent to Nottingham even though I live in London!
Mistakes happen so I wasn't too worried as I was promised I would have my coats in a few days as they would be sent on from Nottingham. The owner said she would keep an eye on the tracking of the parcel. Another week past and still no parcel, I sent two further e.mails which were ignored. I finally got to speak to the owner today, I was told I was being unreasonable to expect the coats in time as other companies take up to 6 weeks to deliver even though her terms are delivery in two weeks. She refused to accept any responsibility for failing to deliver my items and she refuses to refund me. She still won't tell me when my coats will arrive or if a refund will be made. It will be 30 days this week since the order was placed. I have given this retailer every chance to put this right, I am so disappointed by her appalling attitude.

Wouldn't recommend at all. Owner took measurements of my dog for a custom size made sweater. Said would arrive in under a week. Took almost 2 to arrive, apparently it was raining where she was located -funny enough we are in the same city and we had a mini late autumn heatwave that week. When it finally arrived the sweater was way too big (remember she took measurements herself!) and shop owner said she might have sent the wrong sweater to me. Asked to send it back on her expense (I paid upfront at the post office but never got any money for postage back). When the new sweater arrived it was too small. It magically got shorter (which was never an issue anyways) and very small in the arms. It was rubbing her open with each step she took. I called this time and she basically hung up on me saying she was too busy to talk?! Ended up asking to send the sweater back AGAIN but I asked for a refund as it has been a month by now and I needed the sweater this season, not in summer. Wouldn't refund me (because it was made by measure - her measurements though!) and became a bit snappy over messages. Very poor customer service and poorly made jumper - when the second jumper arrived it had a tiny stain on the neck as well. (The dog would have made it dirty anyways but still...) After many messages over one month I decided to put the sweater in the bin. One thing to point out though - I bought a sweater with HER measurements on a different website shortly after she measured my dog and it fit like a glove. Definitely something wrong with her tailoring.

Dogsnug is such a great store. They really care about the well-being of dogs, as well as creating quality, long lasting products