Drape & Fade Barber Supplies Avaliações 

Resposta da Drape & Fade Barber Supplies

Atualizado em 6 de jun. de 2025

Hi Casper,

You purchased this blade over six months ago, in November, and it was dispatched and delivered promptly in perfect condition. Now, more than half a year later, you're reporting that it's pulling hair and are requesting a prepaid return label and a replacement.

To be clear, blades are a consumable item and not covered under warranty by any manufacturer - especially not after this length of time. Pulling hair is typically caused by normal wear from use or a simple blade misalignment, not a product fault.

While you’ve claimed the blade was only used for the first time this past weekend, that’s neither verifiable nor in line with standard expectations for professional tools purchased six months ago.

We’ve responded to your request professionally and fairly, and our position is fully aligned with industry standards.

Best regards,
Drape & Fade Team

Resposta da Drape & Fade Barber Supplies

6 de jun. de 2025

Hi Liberato,

Thank you for your message.

Just to clarify, your order was never dispatched because the item was out of stock. We emailed you immediately to let you know and offered either an alternative product or a full refund. We didn’t receive a response from you at the time.

As soon as you later replied asking for a refund, we processed it straight away.

Given that we communicated clearly, responded promptly, and resolved the issue in full, we believe it’s unfair to receive two separate 1-star reviews based on this experience. We’d really appreciate if you could update your reviews to reflect what actually happened.

Kind regards,
The Drape & Fade Team

Resposta da Drape & Fade Barber Supplies

6 de jun. de 2025

Hi Liberato,

Thank you for your message.

Just to clarify, your order was never dispatched because the item was out of stock. We emailed you immediately to let you know and offered either an alternative product or a full refund. We didn’t receive a response from you at the time.

As soon as you later replied asking for a refund, we processed it straight away.

Given that we communicated clearly, responded promptly, and resolved the issue in full, we believe it’s unfair to receive two separate 1-star reviews based on this experience. We’d really appreciate if you could update your reviews to reflect what actually happened.

Kind regards,
The Drape & Fade Team

Resposta da Drape & Fade Barber Supplies

6 de jun. de 2025

Thanks for your review. Just to clarify, our website does not remove items from the cart during checkout — the final items and total are clearly displayed before payment is confirmed. Unfortunately, your request to cancel the order came in after it had already been dispatched, and we aren't able to cancel or modify orders once they leave our warehouse.

We do note that you placed another order three days later, and in that case, when you requested a cancellation, we were able to process it immediately and issue a full refund — because the order had not yet shipped.

Our customer service team responded promptly and did everything within our power to help, so the 1-star rating doesn't reflect the full picture.

Resposta da Drape & Fade Barber Supplies

6 de jun. de 2025

Thanks for your feedback. We're sorry to hear the trimmer isn't performing as expected. In many cases, a quick fix like realigning the blades can make a big difference - our customer support team is happy to guide you through that or help resolve any genuine issues.

We’d also like to mention that your order was processed and delivered promptly, so a 1-star review doesn’t reflect the full experience fairly. If there's a fault, we're here to help - just reach out.