Expecting customers to cover the cost of returning faulty products for an exchange! Consumer rights act 2015 states: the consumer has the right to repair or replacement (see section 19(3... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I’ve used Dr Bikes everytime I’ve needed brake pads, they are fast and reliable, never had an issue with quality or delivery. It’s such a simple process with them. And there’s also a discreet delivery... Ver mais
Where do I start!! Ordered a tank mount and bag for my bike, waited 10 days to realise it not compatible( after being previously re assured they was! They’re not even compatible with each other!... Ver mais
A empresa respondeu
AVOID! Wrong parts sent and refused to rectify or refund, blaming me. A simple issue that could have been resolved easily, now I'll share this bad experience with any and everyone willing to listen... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
One of the UK's leading sellers of Motorcycle Parts and Clothing
Informações de contato
Unit 2 Pressmore Lodge, Ashley Green Road, HP5 3PF, Chesham, Reino Unido
- 01494 778 848
- sales@drbikes.co.uk
- www.drbikes.co.uk
2,3
Ruim
218 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Top notch service
Top notch service as always and always gives the best price possible
16 de maio de 2021
Avaliação não solicitada
The best by a mile
Having used DR bikes many times they are by far the best around
The staff are knowledgeable and ever friendly and helpful, even helping me source a discontinued part that my Yamaha main dealer couldn’t find for me
16 de maio de 2021
Avaliação não solicitada
Great friendly service
Great friendly service, fast delivery and great prices
16 de maio de 2021
Avaliação não solicitada
Highly recommend
Used DR Bikes on several occasions, very knowledgable staff and excellent service from start to finish. Highly recommended
16 de maio de 2021
Avaliação não solicitada
Absolutely brilliant service
Absolutely brilliant service. Really helpful with letting me know what I needed for a service, great prices and very fast dispatch. Thank you very much.
16 de maio de 2021
Avaliação não solicitada
Always a pleasure to deal with and…
Always a pleasure to deal with and parts arrive quickly and well packaged
16 de maio de 2021
Avaliação não solicitada
I wouldn’t go anywhere else.
Absolutely amazing service, extremely knowledgable on all items required, friendly, polite and extremely fast delivery! I would always recommend DR BIKES!! Not only the best service but also best prices around!
16 de maio de 2021
Avaliação não solicitada
Absolutely amazing service from DR…
Absolutely amazing service from DR bikes!
Always my go to for bike spares and parts hands down. Great prices quick delivery and unbelievably good customer service skills. Extremely knowledgeable and always goes the above and beyond!
Never pushes to sell anything just genuinely seems happy to help!
16 de maio de 2021
Avaliação não solicitada
Very professional and knowledgeable
Very professional and knowledgeable, delivery times are quick and always have what I'm looking for
16 de maio de 2021
Avaliação não solicitada
Great customer service
Great customer service, fast delivery & always happy to help.
16 de maio de 2021
Avaliação não solicitada
Great customer service
I’ve been to Dan quite a few times for items ranging from general service bits to engine enhancements. Always get a quick response and even faster postage. Can’t recommend him enough.
16 de maio de 2021
Avaliação não solicitada
Beware. Item returns claimed "lost"
Returned a icon jacket due to being a bad fit. No reply to my return request so I returned it to the return address which was on the label. It also matched Google and the address they later supplied. They were very awkward and rude and said they won't accept returns from hermes. Hermes delivered with GPS images and photo evidence but guess what.... They didn't receive it. And avoided returning my £175. Avoid
15 de maio de 2021
Avaliação não solicitada
Resposta da Drbikes
Good Afternoon Mr Lane
you are full aware the Item was returned to the wrong address, we told you it needed to have sent to our address for a refund but instead of chasing your courier you instead put your time and effort into these reviews , so unable to refund unless returned to us which is a basic return policy for any company
if you do decide to put your effort into your courier and get the item back and send to the correct address we more then happy to refund
Best Regards Steve
Rude and Discourteous.
Ordered an item which I needed quickly. Contacted Dr Bikes before I ordered to check delivery timescales to be told I would have it "next day" so I went ahead and ordered. When I had not received my order 3 days later I chased, only to be dealt with in a rude, disrespectful and condescending manner by a male staff member. I did eventually get my item, but if you are hoping to be spoken to politely or valued as a customer, be warned. You won't be.
Update: When you read the response below, please take into consideration that DrBikes are not talking about me or my purchase.
Despite what they claim, my details have not been shared with this company.
5 de maio de 2021
Resposta da Drbikes
Good Afternoon Steve
yes the item was sent on a next day but the courier was delayed at the main hub which we can only apologise for, when we spoke to you and made you aware of the delay by the courier we offered a refund on the next day postage paid for but you was more interested in berating the poor member of staff, to the point she did end the phone call as is not paid to be verbally abused in such a manner
we apologise if that came across as rude but we have a zero tolerance for such behaviour
from checking you only called us once which was recorded and then a variety of messages including the ones where we arrange return postage at our cost and also refunded you the full amount for the item and the postage you had paid
all in all we done all we can to aid you but are not here as your verbal punch bag
we wish you all the best in your racing career and do wish you change the way you act with company's or you it will hinder your progression within it massively
have a great day Steven
welcome to call and ask for me directly anytime if you reframe from such foul language 01494778848
Update -
we at DRBikes like to help as much as we can but this customer would not take any help and was dreadful to our staff member to the point made her cry so this is the strength of him and how he behaves
the Buyer Steven claims we do not know who he is but when he posted this we was given his email by trustpilot so 100% is linked to his order and it is verified so also links to order, he is attempting to use underhand tactics to defame us but then again he made a staff member cry from a torrent of abuse so shows his character as a very unruly gentlemen indeed and changes this review 3-5 times a day for the last week so goes to show his narcissistic ways
Excellent service
Excellent service
Very polite and helpful staff
Go the extra mile, my bike left road safe ! Thank you
Louise
16 de julho de 2020
Avaliação não solicitada
Awesome company really helpfulbrake pads and oil and…
Awesome company really helpful and great to buy from fast delivery too and free lolly lol will use again thanks you
17 de junho de 2020
Avaliação não solicitada
very Happy with the service they…
very Happy with the service they provided and delivery time was on time and no delays.
12 de agosto de 2019
Avaliação não solicitada
A pleasure to deal with as always
7 de agosto de 2019
Avaliação não solicitada
quick delivery,free sweet's=happy biker
31 de julho de 2019
Avaliação não solicitada
Excellent quality and amazing…
Excellent quality and amazing experienced staff
31 de julho de 2019
Avaliação não solicitada
Great service and advice
Great service and advice, all at a great price. Quick delivery too, what more can I say
31 de julho de 2019
Avaliação não solicitada
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