The staff in the Bournemouth store where warm and friendly without overwhelming and going for a quick sale. Information and advice was clear. Enough beds to narrow down what we wanted and where ha... Ver mais
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Veja o que dizem as avaliações
I thought I’d already written a review but JIC I didn’t…. Dreams staff were lovely Bed and Mattress lovely Delivery collection staff lovely Yes pricey to recycle old bed, and build new one but... Ver mais
Great advisor, loved the body settings bed. Delivered as per instructions. Everything from buying to delivery went very smoothly.
Excellent salesman. No high pressure salesmanship. Tried out their new bed gizmo which suggests best beds to look at. Very interesting. Warm welcome, offer of a free drink, allowed to repeatedly tr... Ver mais
Detalhes da empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contato
Unit 2 Mallard Retal Park, BH8 9PE, Bournemouth, Reino Unido
- 01202025499
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When things go wrong its how you deal with it that matters
Ordered a bed base & mattress, sales & delivery service and communication was brilliant but when delivered part of the base was damaged and item was no longer in production. Customer service sourced us a replacement section from another warehouse and delivery organised swiftly within the week. No problems, no delays, no fobbing off just really helpful and well communicated support. Now sleeping peacfully in my new bed!
happy knights
i ordered a new bed and very happy with it and the two men that came with it were great thanks dreams
Fantastic sofa bed
Fantastic sofa bed, loving the comfort
Great service , delivery and assembly
Very efficient
Very efficient, polite and professional crew. Cleared up and helpful.
Thank you
Excellent sales and excellent delivery guys,,The pre delivery text service was great so I wasn’t handling around all day,,
Excellent,,,, no stress from purchase to delivery,,,only reason for 4 stars is the mattress was slightly squashed on one side,, and I was a bit concerned about it shape,, I let is settle for over 5 hours,,,,
I still think theirs a bit of a indent,,, but willing to see how it holds up,,, I did email dreams but no reply,,, so I guess I sent it to a non reply email or they haven’t got back to me,, but hey ho,,,
So happy with service when buying
So happy with service when buying, great delivery. Very happy
Great Service
The service in the store really helpful and not pushy. The delivery men again were great all round good experience. We will definitely go back to the store if we need anything else
The sales person had outstanding…
The sales person had outstanding product knowledge
She was not pushy
There was a good selection on display
We were given ample time to test different products without being hassled.
A very pleasant buying experience.
Choosing a Mattesss
We were greeted at the door of the store and asked what we needed. We were then offered the chance of a sleepmatch. This was a good experience, ending with a massage. We were then shown the mattresses that would possibly suit us. We then had the chance to lie on each bed and we were offered a cup of tea. We found one which we liked and bought it and the whole experience was easy and we felt valued. We were highly satisfied. Thank you
So far so good with Bed and Mattress
Friendly staff and helpful in the local store.
We had to change our delivery date a few times but this didn’t cause a problem.
Delivery was efficient.
Thank you
Fulfilled my Dreams
Helpful staff at store. Delivery updates good and delivery at time indicated. Comfortable stacking bed mattress.
The best place to try and buy a new bed…
The best place to try and buy a new bed or mattress
They didn't rush me they helped by giving me loads of beds to try
The lady that helped me pick out the bed was very helpful and after going on the bed that tells you which one is best for you I was given a few to try the bed I picked has been perfect for me and my husband. When they delivered it they took the old one away and assembled the new bed they were very respectful of our property
Amazing service - amazing mattresses
Amazing service from Dreams in Bournemouth! Keiran helped us with an in-store sleep assessment which showed that my husband and I preferred different mattresses. He was there to support while letting us try out the options and discuss it between ourselves. He helped us make a final decision and the process was easy. Delivery was perfect - the right day at the right time - and we are loving our new mattresses. They have made such a difference to the quality of sleep.
Mattress delivered on time and…
Mattress delivered on time and carefully delivered by the delivery men. Good quality mattress and nice and comfortable. Dreams lady assistant was very helpful and with the use of their bed testing system the right mattress was chosen. Good company.
Staff in store were really helpful with…
Staff in store were really helpful with advice and put up with us changing the delivery date twice. Guys that delivered took the bed and headboard to the room and cleared up. Very professional .
Excellent… service by sale and delivery services
Siobhan in Bournemouth had excellent product and customer service. Thank you we are so pleased with our purchase
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