In store service: efficient, friendly & honest, didn't push me to exceed budget. "Sleep Match" was cool! Delivery : kept well advised of progress, quick & friendly Bed : easy to assemble and comfy... Ver mais
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Veja o que dizem as avaliações
From our experience with George the sales gentleman to the delivery of the bed and mattress all went very smoothly. So far no problems have arisen. Staff very courteous and helpful.
Faultless communication from the delivery team & speedy set up of the new bed. Really happy with our purchase & would recommend both the service & the product!
Good overall experience from Dreams from store to delivery . Pleased with my new bed / mattress . Shout out to the delivery guys who went above and beyond to assemble my bed and take away all packagin... Ver mais
Detalhes da empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contato
1 Seafield Road, EH6 7LE, Edinburgh, Reino Unido
- 01315 530213
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Just what I wanted
Just what I wanted. Gottfried in Edinburgh sold the right product for me
Excellent service
Excellent service in store by staff who know their products and really care.
Delivery and assembly was excellent and communication was faultless.
A Happy Customer
Assistant in the shop was very helpful and attentive without being pushy.
Bed and mattress arrived on day stated and delivered within the time frame I had been advised, by two professional and pleasant young men. They quickly assembled the bed and mattress and demonstrated how to use the remote control.
Bed is very comfortable and I am very happy with my purchase.
Amazing
Godfrey was very nice and friendly with us, he has showed knowledge about the mattresses and he even give me an amazing gifts for my purchase.
I recommend him 100%
Good customer service
Very friendly good customer service. There was no pressure put on you to buy. Product knowledge was very good and concise.
My mattress is so comfortable and is a…
My mattress is so comfortable and is a great support to my back. Thanks again for all your help getting me the right one. Would thoroughly recommend your products and service.
Pat Berry
Port Seton
Absolutely brilliant from dreams
Absolutely brilliant from dreams. Dealt with the Edinburgh store this time (George the manager) nothing was too much hassle sorted everything out - he’s a credit to the company. Opted for the Therapur 2800 artic after trying lots of options.
From the moment we walked into Dreams…
From the moment we walked into Dreams we were welcomed in asked if we would like a coffee or tea he did not rush us he was very knowledgeable and very pleasant he helped us get what we wanted I would recommend if anyone needs a new bed or mattress to go in
Wonderful service
Helpful and friendly service. I was able to take as much time as I wanted and needed without being hurried .
Great service from the store to delivery
Great service from the store to delivery
Iain was great
Iain was great, he has an in depth knowledge of the products, is very friendly and approachable and made the whole process easy, thanks Iain!
First Class Service
First class in-store service from sales agent who really listened to what I was looking for. Excellent information given on my possible purchase. And and excellent service again from the delivery team with good communication in delivery time. Delivered to room of my choice in a professional, polite and courteous manner. Five stars all round, Thank You Dreams.
Best sleep I've had in a while
Best sleep I've had in a while. The sales assistant was very helpful.
No problems whatsoever,first class.
From entering ur seafield store
From entering ur seafield store. Godfrey made us feel welcomed.. took the time to go through everything with us ..from the comfort of the mattress to picking the bed.. Godfrey was such a gentleman from start to finish.. even offered tea an coffee.. I would definitely recommend Godfrey as a great salesman.... The delivery guys (15TH November 9.30).. sorry can't remember there names .. however they were so so helpful ... polite..taken the time to cover there shoes before entering my house.. explained everything about the bed .. how it works .. taking all the wrappings away with them.. so polite from entering to leaving... I would certainly recommend these guys ... 100%...
Easy enough experience in the shop
Easy enough experience in the shop. We made our choice, sorted our options, and got a date set.
The only thing to possible moan at it the value of the delivery costs, even without the building. As an already premium item, can rocket further.
That said, the bed is great, and was delivered as prescribed, with no issues. Hence, the 5-Stars.
Excellent service and attention from…
Excellent service and attention from the seller in Edinburgh. Delivery on time.
Couldn't have asked for more
Staff in store were really helpful. They made sure we found the mattress we were after, and arranging delivery was smooth and straightforward. Delivery was prompt and easy.
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