Dreams - Edmonton Avaliações 

Quality is very good
Customer services was super good
Very attentive
Very nice
Delivery was also in time

Excellent service by your staff 👏 the only thing I don't like is the base

I arranged for the dismantling and collection of the old frame, and it was refused by the delivery team. It is very poor service in this respect.

Good service, quick decisions were made also

A good experience overall from sales at the store to delivery of the items. The bed looks great and the mattresses are, as expected, very comfortable. However, the storage space in the bed is not as deep as needed, unable to store a medium sized suitcase which is disappointing. But would recommend and use Dreams again.

Dreams in Edmonton have an amazing sales team, particularly Rebecca. She walked through the Sleep Mattress test and found us the correct mattress for our budget. She acknowledged our needs for speed and offered valuable advice. Nice and friendly throughout.

Your customer service is very nice I was very happy Rebecca amazing sales advisor thanks for everything

The gentleman gave me best advise in choosing the mattress. He was very helpful and informative. Great experience as always at Dreams.

I like it so much this matters and I’m so happy thank you dreams🙂

Thank you Rebecca in Dreams Edmonton Green, for providing great customer service. You walked us through the process of finding the perfect mattress for us to suit our back pain. Will come again once it needs renewing !

Visited the store in Enfield, with my mum who suffers from back pain. Brought an extremely expensive mattress which after 16 days from initial delivery began to have a dip in the middle in the middle. Which was evident even before lying on it. And not very firm at all. Rang the store to be told nothing can be done about it the gentleman who answered the phone in the store very happily told me even if a exchange was given and if the new mattress was cheaper silent night would keep the remaining amount as they appear to have a no refund policy.

Then I rang customer services to be told the same. After some very frustrating explanation I was told an inspector would come to see if the mattress was faulty. A chap came who immediately told me after measuring the surface that the mattress is faulty as the dip was way deeper than it should be considering it’s less than 3weeks since bed delivery. He even told me that the mattress shouldn’t be dipping this much. Apparently it has a threshold of 30cm but my mums mattress had dipped over 35cm….so clearly i knew I wasn’t going mad. I mean I’m literally 4’10” and weigh 45kgs. There’s no way I am that heavy to sink in the mattress that quick!! BUT THE BEST PART is to. Come..he then picked up the mattress and changed his whole argument. He then said the mattress was sinking because the base was slats. And this was the cause. Apparently the mattress doesn’t work with a slat base bed. WELL NO ONE TOLD US THIS WHEN WE SPENT £1400 ON THE MATTRESS. TO SAY MY MUM IS DISTRAUGHT IS A UNDERSTATEMENT…my mum can’t sleep on this mattress and no one has sought to help offer a solution.

A shambolic level of customer service we’ve ever experienced. No way would we recommend this company to anyone.

Customer service in Edmonton branch was very good and approachable.
Got the mattress we needed at a stonking 60% off on the day so it was a plus.
Mattress Campbell medium was superb. Our backaches in the mornings disappeared.
Delivery men kept us informed of the delivery window and was very helpful
Never ever ordered from Dreams before, it will not be out last! Great all round experiences.

Good customer service, attention to detail. Friendly and efficient. Very good quality service.

Visited the store to look at adjustable beds. The assistant was very good and explained everything and used Sleepmatch to find what mattress etc suits me. all in all, a good experience and I bought a bed.

I am recommending Dreams to family and friends based on:
Great customer service from the Edmonton store
Friendly fitters who delivered on time and built the bed to a professional standard
Quality of the bed is more than I hoped for, very happy with my purchase.

I was served very well. The sales personnel was very kind, welcoming and respectful.

The staff was helpful and friendly, patient and it was a good day

Excellent, Fantastic and superb.

I would recommend it 100%

Excellent service from the store to delivery.

Excellent customer service and delivery of the product. Very efficient and professional. Would definitely recommend