The salesman did not rush us into making a decision and showed us comparable options and was completely satisfied with our decision. Bed was delivered on time and we are very happy with the bed
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Veja o que dizem as avaliações
Everything from start to finish was exceptional! Sophie in store & Andrew/Karl, the gents who kindly installed my bed & explained how it worked! All highly professional, friendly, and fully informed,... Ver mais
Delivery was in the scheduled time frame, with a pre delivery call. Old mattress was removed and the new one installed. Good service.
My sister and I were served by Sophie and she made our experience easy, funny and very comprehensive. Between us we bought a bed settee, a bed and two mattresses. She did her utmost to give us the bes... Ver mais
Detalhes da empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contato
Lakeside Retail Park, RM20 1WN, Lakeside, Reino Unido
- 01708933932
4,7
Excelente
332 avaliações
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Amazing service at Dreams in Lakeside…
Amazing service at Dreams in Lakeside Thurrock. Sophie was very helpful. 😊
9 de julho de 2025
Avaliação não solicitada
Great customer care
great staff instore great delivery team amazing experience all round beds and mattresses awsome
thanks guys
5 de julho de 2025
The whole experience was easy and…
The whole experience was easy and professional.
22 de junho de 2025
My experience was very good from the…
My experience was very good from the point of purchase to the point of delivery, with great communication and respect.
Also, I am in love with my bed.
31 de maio de 2025
Great experience will friendly customer…
Great experience will friendly customer service
25 de maio de 2025
Avaliação não solicitada
Lakeside
Lakeside , we was apporach by a really nice woman dam forgot her name.sorry Blonde hair glasses. . She took her time , was really helpful she left myself and Partner to try.
No pushy sales just pure help we made a purchased of a mattress got delivered no issues. Excellent service. We did try other stores ,but Dreams was the best
8 de maio de 2025
Avaliação não solicitada
Comfort is bliss
Courtesy, understanding customers needs, and importantly listening
17 de maio de 2025
From the start of our journey with…
From the start of our journey with Dreams it was great. We had a good guide in making our choices, delivery was easy and the guys were excellent. Sleep is just dream now comfy cosy and zzzzz ....
17 de maio de 2025
Staff extremely helpful
Staff extremely helpful. Products are top quality. I use dreams for every bed I need
10 de maio de 2025
Avaliação não solicitada
Very helpful and efficient staff
Very helpful and efficient staff. Delivery arrived on time with efficient drivers.
18 de abril de 2025
The customer service was excellant
The customer service was excellant. Sophie was very welcoming and extreamly helpfull. It made the whole experience easy and stress free.
18 de abril de 2025
Avaliação não solicitada
Helpful staff members
6 de abril de 2025
From ordering instore to delivery...brilliant!
From ordering instore to delivery, every person we interacted with was lovely. They are all professional and personable and deliver outstanding customer service. Preety in store was knowledgeable and amazing. The delivery guys were so kind. Thank you Dreams
4 de abril de 2025
Great service
We had a fantastic experience at the shop! The staff were incredibly friendly and helpful, allowing us to try out several mattresses while patiently explaining everything we needed to know. A huge thank you to the delivery team for their hard work in assembling our bed and expertly maneuvering our super king-size mattress upstairs. We truly appreciate the excellent service!
30 de março de 2025
Good experience
Great service from end to end with my mattress. I visited the store in Lakeside. I received no pressure from the sales staff to purchase a mattress. They were super helpful, very informative and allowed me to take my time. I visited twice before I purchased. Delivery was earlier than the predicted date (which was a bonus), the delivery guys did a great job, wearing shoe coverings before they entered my home and delivered my mattress and removed my old mattress quickly and efficiently.
14 de março de 2025
Really helpful staff who put us at ease…
Really helpful lady Preeti who put us at ease and was very knowledgeable about the beds and mattresses and the sleep machine really helped us choose the right mattress.
10 de março de 2025
Avaliação não solicitada
Excellent communication and service
Excellent communication and service
Great product choice
Would definitely recommend
9 de março de 2025
Avaliação não solicitada
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