Dreams - Leicester St George Avaliações 

239
O TrustScore é 4.5 de um total de 5

4,6

Unit 7B St Georges Retail Park, LE1 1 SG Leicester, GB


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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

What first caught my attention was the discounts, the product quality, and the service provided by the staff member who assisted me—his name was Jaz. He went out of his way to help me find exactly wha... Ver mais

Avaliado com 5 de um total de 5 estrelas

The sales lady was attentive and keen that we found the mattress we found most comfortable. There was no Pressure to buy, just a friendly relaxed atmosphere and we were offered a nice hot drink. Pay... Ver mais

Avaliado com 5 de um total de 5 estrelas

Helpful staff amrit put my mum on the mattress tests selector and while we made a decision we were given a coffee.thenwe were shown a selection of beds within our budget,we picked the best for my mu... Ver mais

Avaliado com 5 de um total de 5 estrelas

We went to the fosse park branch first for a roll up mattress but there wasn't a king sized available. The lady there was very welcoming and very kindly offered us a place to feed my 7 week old baby a... Ver mais


Detalhes da empresa

  1. Loja de Camas
  2. Loja de Roupas de Cama
  3. Loja de Móveis para Quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contato

  • Unit 7B St Georges Retail Park, LE1 1 SG, Leicester, Reino Unido

  • 01162164941

4,6

Excelente

O TrustScore é 4.5 de um total de 5

239 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(239)

14.895 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Purchased a Silentnight bed and two…

Purchased a Silentnight bed and two Silentnight mattresses. Had done previous research on the quality of the mattresses myself . Nihali at the Leicester store was very informative both on the telephone prior to going into the store and provided excellent attention whilst purchasing.
The Dreams delivery team Abe and Liam who were from Wolverhampton were superb; curtious and efficient. No qualms in recommending the store.
Thank you .

17 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic shop & Amazing Staff

Fantastic shop !
Steve was amazing !
He went out of his way to help me.
From walking into the shop and walking out, everything was so simple and no issues.
No matter how many times I went to and from the mattresses, Steve always had a beautiful smile and a cheerful manner.
Would recommend these guys 100% !
Thank you Steve xx

15 de fevereiro de 2023
Avaliado com 1 de um total de 5 estrelas

Will I buy from here again? No!

i ordered several items at the beginning of December last year which (despite the store signs advertising) were not available for delivery until well after Christmas. I was told if the items were subsequently in the sale I could claim a refund of the price difference. Sadly it took ages to get said refund but I then realised there had possibly been a further offer on another item I bought which hadn't been mentioned. I tried to question this but was told I asked after my items were all delivered, so they wouldn't cosndier it further. I feel mislead by the delivery promises in store, customer service was reluctant and not empowered to deal with my requests and then refused to confirm if I was due a further refund on goods bought at the same time. Will I buy from then again? Never. An expensive shop but I thought the price would be matched by a quality product and service. Not in my experience.

16 de janeiro de 2023
logotipo da Dreams - Leicester St George

Resposta da Dreams - Leicester St George

Hello Sandra

I have taken a look at all the promotions we offered between the date you made your order and the date of delivery. Our price match only operates between these times.

I can see that the price of both your mattresses dropped by £100 during this time and we have applied this total price drop of £200 to your order. This was refunded to you around 4 weeks ago.

I have checked with our commercial team and the only other relevant promotion in that time was a 20% discount on bed frames. Unfortunately, you did not purchase a bed frame and the discount never applied to the base on your order.

On review, you did retrospectively benefit from every promotion available to you, and I am sorry if this was not explained more clearly when you made your enquiry.

Kind regards

Peter

Avaliado com 5 de um total de 5 estrelas

Ian offered help as soon as I walked…

Ian offered help as soon as I walked in, but wasn’t pushy. He asked what I was looking for and suggested I browse. He also offered me a hot drink while I looked. One thing that impressed me was that he didn’t try to upsell. He was friendly, extremely helpful and I came away very happy with my purchase.

I would definitely return!

31 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service and product!

Really good customer service at the Leicester Dreams store. Good information and advice given in a non-pushy manner. Very comfortable mattress delivered as expected. The mattress has had a 'new-product'smell, which is wearing off as described in the product information supplied. I would certainly recommend.

15 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

What a pleasant difference!

From the moment we walked in until our purchase was complete, it was a complete pleasure. No pressure, and no question that couldn’t be answered. We were offered a hot drink, and tried the sleepmatch to choose the right mattress that suited us. What a difference. We’re generally asleep a 3rd of our lives so we decided to get a quality mattress and bed from Dreams. It helps that they have a 40 day guarantee too where if you’re not satisfied then you can change so what’s not to like.

11 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top class service

Anil at Dreams, St Georges was fantastic and made myself and my family welcome in-store.

Everything was explained to me and his product knowledge was second to none.

We normally buy everything (and i mean everything!) online but when it comes to picking the perfect bed, we had to check it in person and Dreams has the largest variety on the high street.

You pay a little more, maybe but you get exactly what you want, when you want it with top class service.

Thanks again Anil! 👍🏻

8 de outubro de 2022
Avaliação não solicitada

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