Dreams - Liverpool Edge Lane Avaliações 

288
O TrustScore é 4.5 de um total de 5

4,7

Liverpool Shopping Park, L13 4DL Liverpool, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The sales person who helped me was Alfie. He was so helpful but was not one those assistants who was constantly hovering around you but you would only have to ask him a question about a bed and he wou... Ver mais

Avaliado com 5 de um total de 5 estrelas

Went to Liverpool branch staff was amazing especially the lad that served us nothing was to much trouble for him he really did earn his wages that day with me lol I have a lot of back problems so fi... Ver mais

Avaliado com 5 de um total de 5 estrelas

We were greeted and welcomed by Jen and her colleague as soon as we walked into the store. They saw that my mum had mobility issues and said they’d allow us the time to check out the reclining bed... Ver mais

Avaliado com 5 de um total de 5 estrelas

20/6/27 it was a Dream at Edge Lane Liverpool!! Brilliant experience from beginning to end. Linda listened to our requests (I have a spinal problem) we went on the bed analyser, such fun and it gave... Ver mais


Detalhes da empresa

  1. Loja de Camas
  2. Loja de Roupas de Cama
  3. Loja de Móveis para Quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contato

  • Liverpool Shopping Park, L13 4DL, Liverpool, Reino Unido

  • 01514338915

4,7

Excelente

O TrustScore é 4.5 de um total de 5

288 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(288)

14.895 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Both the lady in the store who served…

Both the lady in the store who served us and the 3 delivery men, (I think their names where Chris, Danny & unfortunately, I can't remember the other man's name), were all friendly, polite and professional. I would definately recommend your shop to others.

3 de outubro de 2024
Avaliado com 5 de um total de 5 estrelas

Linda dreams x

Linda was amazing with us ! Gave us the best advice when buying the bed and accommodating our budget and needs , so friendly !! And even threw in some pillows and a mattress protecter aswell x

31 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Edge lane store - amazing service…

Amazing experience at the edge lane dreams store. Kelly was so helpful and found us our dream bed! We couldn’t be happier! I personally think the aintree and Speke stores should take notes from edge lane. After the service we received at them two stores we was about to leave going back. But we are so happy we went to the edge lane store! Highly recommend!

14 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wonderful shopping experience and staff

I had a wonderful shopping experience at DREAMS along with my wife. The staff, Deb and Jen warmly and kindly greeted us and we felt welcome. Deb guided us to the type of mattress we wanted. We were given enough time to check the type of mattress and pillows we wanted. At the checkout process, Jen offered us a drink but we could not take it as we were in a rush. Jen also assisted us with picking the feather pillow, mattress protecter and duvet that we wanted. Everything was explained well to us and all our questions were answered. I highly recommend DREAMS

3 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exceptional Service at Dreams Liverpool Edge Lane

I would like to extend my heartfelt thanks to the entire team at Dreams, especially at the Liverpool Edge Lane showroom. The service I received was nothing short of exceptional, and I am truly grateful for the outstanding customer care.

I want to specifically mention Kelly, Linda, Debra, and John. They were incredibly helpful, always wearing a smile, and eager to assist me in every way possible. Their dedication to ensuring customer satisfaction is commendable, and they went above and beyond to make sure I had a positive experience.

Thank you again to the wonderful team at Dreams Liverpool Edge Lane for making my experience so pleasant.

2 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service from start to finish

Great service from start to finish . Allowed me to make changes a couple of times for my convenience. Delivery on time - delivery team very respectful of my home and delivered the bed to my room which was a loft room. Bed is very comfortable. I put it together by myself. Would definitely recommend Dreams to anyone wanting to purchase a bed of great quality and lovely service staff.

23 de agosto de 2024
Avaliado com 5 de um total de 5 estrelas

Amazing service + Quality = Happy Customer

My family and I initially went out for some window shopping as we prepared for our new home, and we decided to stop by the Dream Love Your Bed store. We were immediately impressed by the cleanliness of the store and the quality of the products available. With so many excellent choices, it was difficult to decide on just one. Thankfully, Jen came to our rescue, guiding us through the different options and explaining the benefits of each choice. She was truly amazing! Plus, it's worth mentioning that we received some great discounts as well.

20 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

AVOID AT ALL COST

First review-the bad experience makes me download this app and write it at the middle of the night because of the pain this mattress brought!

Where do I start…Been to their shop the first time and chose a bed frame which is fine, and we said we just gonna buy a mattress elsewhere because the mattress there is fairly expensive. The shop assistant said she could give us offers and see what we like. We chose a medium firm one, tried it on the store and it felt fine. The assistant said she have a clearance product which is similar to this and it only costs us 200+, she makes a bunch of free things(pillows+duvet) and adds up to the price of 400, which is what totally costs.

At the beginning, everything works fine. 4 weeks later the mattress seems to lost its support and my hip and waist started to hurt every single night! However they said it’s not refundable now, but could swop us with a new one, but will need to add up to the price. So we only have 200+ as a base money to buy a new mattress. Basically got scammed! I know we shouldn’t just believe the shop assistant and accept her offer, now we end up paying a lot more and don’t even know if any mattresses of this company are any good…and if they don’t match my expectations, I end up having another stuck mattress at home?

I don’t know what to do people, all I can say is stay away from this scam company trying to sell you clearance stuff

16 de agosto de 2024
Avaliação não solicitada
logotipo da Dreams - Liverpool Edge Lane

Resposta da Dreams - Liverpool Edge Lane

Good afternoon Wayne,

Thank you for taking the time to leave us your review.

I am sorry to hear that you are experiencing an issue with your mattress.

In order to look into this matter for you in more detail, I have requested your order details via Trustpilot and will be sure to look into this once your order details have come through.

Many thanks,

Kishan

Avaliado com 5 de um total de 5 estrelas

Both my husband and myself visited the …

Both my husband and myself visited the Liverpool Edge Lane store and we were greeted and welcomed by John who was very informative and patient with our needs whilst we selected our purchase I must say all the staff were very friendly I would have no hesitation in recommending this store and John and all the amazing staff thank you

10 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Too expensive for the quality offer

Really bad experience with this company. I bought a mattress and after some time it was damaged on one side( falling apart)but only one of the side not in the middle where is where I normally sleep . I did contact them and their reply was that the mattress was like that because of the time of use.
I am really disappointed because it was a expensive mattress and it was impossible to be damage on the side that is not use .
I do not recommend this company at all

5 de agosto de 2024
Avaliação não solicitada
logotipo da Dreams - Liverpool Edge Lane

Resposta da Dreams - Liverpool Edge Lane

Good afternoon Marisela,

Thank you for taking the time to leave us your review.

Having had a chance to read through the inspection report, owing to the time elapsed and the way the mattress has been used, no manufacturing faults were present.

I am sorry that we are unable to progress this for you.

Many thanks,

Kishan

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