From the time I walked into Dreams in Luton until I received my bed every thing from help to choose a bed to sleeping on the first night was seamless. They informed me at every stage via text, and... Ver mais
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Veja o que dizem as avaliações
Excellent service from start to finish. Sufiya was incredible and really helped me decide which bed to go for. The customer service was outstanding, and I received a very warm welcome as soon as I ar... Ver mais
Amazing!! Who knew a machine could work out the best mattress for you. Amazing customer service and patience with me trying lots of mattresses until I found the perfect one for me with a 100 day excha... Ver mais
We were very impressed with the way we were greeted by Naveed on entering the Luton branch of Dreams - firstly by him offering us a drink. He then proceeded to help us by recommending a suitable mattr... Ver mais
Detalhes da empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contato
Unit 3 Hatters Way Retail Park, LU4 8FD, Luton, Reino Unido
- 01582317734
4,8
Excelente
342 avaliações
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Great customer service.
6 de julho de 2025
From advice on choosing our bed in…
From advice on choosing our bed in store which was extremely helpful and friendly through to delivery everything went smoothly. Polite ,efficient and careful service in our home for delivery. Everything tidied up afterwards. Thankyou for the excellent service! We're very pleased with our new bed and furniture.
9 de maio de 2025
From start to finish the service and…
From start to finish the service and advice we received from your Luton shop was suburb. I would highly reccomend this store.
22 de junho de 2025
Friendly service
Very friendly service. Great choice of beds and mattresses. Competitive prices. Free delivery.
17 de junho de 2025
Avaliação não solicitada
Very informative and helpful salesman
15 de junho de 2025
Excellent bed- great nights of sleep!
14 de junho de 2025
Lovely experience and lovely team!
Lovely experience and lovely team!
Only purchased the mattress in the end. TV bed frame was chosen next door, juts preferred the design better.
30 de maio de 2025
Excellent Service!
Found the exact bed I was looking for & had exceptional service from start to finish. This includes the option of having the bed put together too.
26 de julho de 2024
Great experience.
23 de maio de 2025
Fantastic company
Fantastic company. The service in the store from start to finish was excellent. Got the most comfortable mattress ever! Very very happy customer 😀 delivered to our home. They made the bed up within 30min. Took all rubbish away 👍
23 de maio de 2025
Friendly and helpful staff who assisted…
Friendly and helpful staff who assisted us with buying our new mattress.Callum was knowledgeable and gave us options suited to our needs
17 de maio de 2025
Avaliação não solicitada
The member of staff was knowledgeable…
The member of staff was knowledgeable and friendly a credit to your company and team
11 de maio de 2025
Avaliação não solicitada
Have to say my experience was…
Have to say my experience was excellent. Item arrived as stated and delivery guys were very courteous. I'm very happy with my new mattress and the service I received.
11 de maio de 2025
Great service…
I attended the Luton Branch and there was no hard sell, just a helpful 'we are here if you need us', which was great.
Good selection, easy purchase and we were able to specify delivery date which was important to us as we didn't live at the property.
They gave us a call 24hrs in advance wity a two hour window for our delivery and on the day, they call us again to advice they were 30 minutes away. I couldn't fault their service.
26 de abril de 2025
A pleasant experience from start to finish.
The staff in the shop were pleasant and very helpful as were the delivery team, who turned up on time, were clean, neatly dressed and very efficient.
As for my new mattress, I'm sleeping better than I have for years.
25 de abril de 2025
Excellent service and Prompt delivery
It was great as they called to confirm delivery and arrived promptly at the time they said they would. The beds were assembled quickly.
9 de abril de 2025
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Regarding the Luton dreams store
Regarding the Luton dreams store. Asked the assistant if I can get student discount ontop of additional 10% off, he said no which was false info as I checked online and I could. Also when I asked him do you offer any additional discount if I buy from you in the store, he made a joke out of it and said “do you want the mattress for free or what” but I didn’t see the joke part of it. He was unprofessional.
11 de abril de 2025
Avaliação não solicitada
Resposta da Dreams - Luton
Good morning Harshav,
Thank you for leaving us your feedback.
I am very sorry to hear that you you were misinformed in store and for the service issue you encountered.
I would like to speak with you to gather some additional information. As such, I have requested your details via Trustpilot and I hope to receive this information soon.
Many thanks,
Kishan
Delivery guys were absolutely amazing
Delivery guys were absolutely amazing!
The service was 10/10 - both so incredibly friendly and assembled the beds in barely 10-15 minutes!
13 de abril de 2025
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