Great service from Dreams - Southend. As soon as I entered the showroom was greeted with a friendly smile and asked if I needed any assistance. The sales person knew exactly what was required for my p... Ver mais
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Staff in shop very attentive and knowledgeable. We wanted a mattress for a spare bedroom , so needed an in between one which was medium to hard , directed straight to it , we loved it so bought straig... Ver mais
Staff were extremely helpful in helping us choose the right mattress for us. Delivery was excellent taking our old one away and placing the new one on the bed.
From the moment I walked into the shop to the first sleep on my new mattress and bed frame, everything went smoothly and all Staff I encountered along the way were friendly and helpful. Would high... Ver mais
Detalhes da empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contato
Southend Airport Retail Park, SS2 6FW, Southend, Reino Unido
- 01702888115
4,8
Excelente
306 avaliações
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Assistant was very informative and…
Assistant was very informative and helpful gave us a good choice with out being to pushy
11 de maio de 2025
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Check order contents before letting them leave
Delivered smoothly with no issues till I go to put the headboard on.... No screws to attach them... You only had one job...
10 de maio de 2025
Resposta da Dreams - Southend
Good afternoon Ian,
Thank you for taking the time to leave your recent review.
I am sorry to hear that the bolts were missing from your delivery.
Thank you for discussing this with me further and I am glad we could come to a positive outcome for this unfortunate experience.
Kind Regards,
Wayne
Paul at Southend Dreams, top service
We have just had a fantastic experience at the Southend branch of Dreams, thanks to the brilliant service from Paul. From the moment we walked in, he took the time to guide both myself and my wife through the Sleepmatch system, which really helped us understand the kind of mattress that would suit us best. It was definitely worth doing — we quickly narrowed it down to a great selection that met our needs.
Paul was incredibly patient and knowledgeable, showing us a variety of options and encouraging us to try them out with different pillows. What really stood out was how he made the whole family feel included — even our two kids were engaged and made to feel part of the experience. We were all offered drinks too, which was a lovely touch.
There was never any pressure, just honest advice and genuine support. With Paul’s help, we found the perfect mattress, and the whole process felt relaxed and enjoyable.
If you’re heading to Dreams in Southend, definitely ask for Paul — top-notch service from start to finish. Highly recommended!
21 de abril de 2025
Avaliação não solicitada
Staff members in the shop very patient…
Staff members in the shop very patient and helpful
14 de fevereiro de 2025
Delivery on time
Delivery on time keeping me updated all the time. Delivery guys very helpful and smiley 😊
19 de abril de 2025
From purchase to delivery everything…
From purchase to delivery everything went smoothly everyone involved was patient, and helpful answering all questions put to them nothing was to much trouble
10 de abril de 2025
The whole experience from purchase to…
The whole experience from purchase to delivery was brilliant, all parties involved we friendly,efficient and helpful nothing was to much trouble.
10 de abril de 2025
good service…
the men were very friendly and considerate and they made the experience less stressful than it might have been.
17 de março de 2025
Great service in store, perfect sleep.
Great service in store, great discounts at the time, and delivered when booked. Sleeping like a baby. Can't recommend enough.
21 de março de 2025
The staff were efficient.
26 de fevereiro de 2025
Great service in store
Great service in store, good communication about delivery. Great product put together very efficiently
9 de março de 2025
The fella at the Southend retail park…
The fella at the Southend retail park was very helpful in sorting out our purchases.
20 de fevereiro de 2025
The sales guy we spoke was very helpful…
The sales guy we spoke was very helpful and friendly
The install/delivery were very quick and friendly too
15 de fevereiro de 2025
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