Dreams - Stoke on Trent Avaliações 

265
O TrustScore é 5 de um total de 5

4,9

Etruria Way, ST4 6JQ Stoke-on-Trent, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I found the assistant Vicky very efficient and helpful she made my visit so pleasant and showed me how the test bed worked and gave us different options of mattresses to try. A really nice lady and wi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Professional and friendly service. Excellent products and affordable prices. Very nice sale assistant Dina helped us choose the right mattress. We used the sleep match technology which was a great exp... Ver mais

Avaliado com 4 de um total de 5 estrelas

Experience in store was good, we were shown options to suit us. The only downside was timescale for delivery, 6 weeks. The bed when arrived was put together quickly and efficiently and was demonstrate... Ver mais

Avaliado com 5 de um total de 5 estrelas

Andy was absolutely lovely, fantastic customer service going above and beyond to include my 7 year old son in choosing the right mattress for him using child friendly language. We were made a hot d... Ver mais


Detalhes da empresa

  1. Loja de Camas
  2. Loja de Roupas de Cama
  3. Loja de Móveis para Quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contato

  • Etruria Way, ST4 6JQ, Stoke-on-Trent, Reino Unido

  • 01782459250

4,9

Excelente

O TrustScore é 5 de um total de 5

265 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(265)

14.593 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Andy in Dreams Stoke store is fab

Andy in Dreams Stoke store is fab, really knowledgeable and helpful. We did not enjoy the tempur mattress that we took a punt on & Andy helped us choose a hybrid straight away.

16 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I recently visited Dreams Bed Shop and…

I recently visited Dreams Bed Shop and had an excellent experience from start to finish. The selection of beds and mattresses was impressive, with options to suit every comfort level and budget. The showroom was clean, well laid out, and made it easy to try out different styles.
What really stood out, though, was Tom’s customer service. He was incredibly knowledgeable, patient, and genuinely helpful without being pushy. Tom took the time to understand what I was looking for, explained the differences between the mattresses clearly, and made sure I felt confident in my choice. His friendly and professional approach made the whole process stress-free and enjoyable.
I’m absolutely delighted with my new bed and couldn’t recommend Dreams Bed Shop highly enough.

17 de janeiro de 2026
Avaliado com 1 de um total de 5 estrelas

Didn't work after installation

Delivery happened as should but after they had put bed together they couldn't get it working. We bought electric riser/massage bed. They reported it to customer services, they rang back on 23rd December but I missed the call and no one has rung since

20 de dezembro de 2025
logotipo da Dreams - Stoke on Trent

Resposta da Dreams - Stoke on Trent

Good morning, Deborah.

Thank you taking the time to leave us this review.
I am very sorry to hear about the issue you are having with the bedframe that you have recently had delivered from us. I have sent you an email to the address that we have on the order to outline what steps that we will be taking to resolve this issue for you.

Once again, I do apologise for any inconvenience that has been caused.

Avaliado com 5 de um total de 5 estrelas

Helpful and friendly staff

Helpful and friendly staff, who answered all the questions we had on the bed we were interested in purchasing. Delivery arranged for 7 days time.
Would highly recommend

6 de janeiro de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

The service i received was second to…

The service i received was second to none but as yet I am still trying to get used to my new tempor mattress so I can't give a better rating until I've had it longer.

3 de janeiro de 2026
logotipo da Dreams - Stoke on Trent

Resposta da Dreams - Stoke on Trent

Good afternoon Brian,

Thank you for your recent review.

We do advise to allow 30 days for your mattress to fully settle before it begins to feel like the one in store.

However, we have sent you a some details regarding our comfort exchange policy should you still find it uncomfortable.

Kind Regards,

Wayne

Avaliado com 5 de um total de 5 estrelas

Great in the shop

Great in the shop, demonstrating the best most suitable mattress’s, great customer service. On delivery the team were fantastic removing the old mattress and moving the new mattress to my room of choice. Making sure nothing was broken on the journey to the upstairs.

27 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

The Dreams team go above & beyond

The Dreams team are amazing from the service in the store to the delivery.
I have to say the team in the store went above and beyond to help my dad when he needed it most.
If you need a new bed I could not recommend them highly enough.

Thank you Andy you and Tom you are incredibly

12 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

When we entered the Dreams Store off…

When we entered the Dreams Store off the A500 in Stoke on Trent, we here helped to choose a mattress without any undue pressure. The mattress selector technology provided a list of mattresses that suited our personal needs. Dom was very helpful and guided us through this process. We left knowing we had chosen an excellent product.

29 de setembro de 2025

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