Drivalia UK - BIRMINGHAM INTL AIRPORT Avaliações 

Great service on picking up the car by Qasim at the BHX branch.

Company had incorrectly on the system double charged us and increased the price of the rental as I was 24. Qasim (BHX) managed to sort it eventually and ensured the actuate price. System needs updated- otherwise positively handled.

Qasim answered our queries and gave up appropriate information on excess cover.

5 stars to Qasim for dealing with us straight away when we arrived at the office. Very polite and professional.

Unfortunately we waited about an hour for the pickup from the airport, as there was only Qasim in the office, as he was dealing with another customer at the time.

Unfriendly staff, service almost non-existent, and a scam with the rate including the deposit… Here is the summary of my experience with Drivalia at Birmingham airport.

1. The shuttle driver who picked us up from the airport barely spoke or looked at us, and stayed warm behind the wheel, while my wife and I had to load our luggage into the trunk ourselves, under our 2-year-old daughter’s gaze.
2. We had opted for a baby seat (which doubled the rental price), and it was so kindly placed at the other end of the parking lot, waiting for us to come and retrieve it… From afar, it looked sad, alone, lost.
3. I could have overlooked all this if the rate agreed upon in advance had been respected… except that we were forced to pay €250 instead of the planned €100. I’m used to renting cars during my frequent trips in France and abroad (including England): same Visa Premier card, always with a deposit. Except that this time, they were unable to take the deposit on this card due to the notion of a “debit” card instead of a “credit” card, a concept that does not apply to France (among others)… But no problem, they had a solution: A no-deposit package, 2.5 times more expensive! What a commercial coincidence :)

I had gone through DiscoverCars.com to rent this vehicle, and they did not want to know. Publicly, in response to my review on Trustpilot, they offered a full refund, but in reality, privately, they imposed €30 in vouchers on me… A slight difference between the image they want to project publicly and the reality. At best, they are victims like me, at worst they are complicit (more likely).

Of course, I contacted Drivalia before leaving this review, but I received no response from them after more than two weeks, knowing that they received the message.

Conclusion: first and last time with Discover Cars and Drivalia.

Advice: Stay away!

Qasim was extremely helpful and understood our needs. He went extra mile to help us and advising for the best option. Pleasure doing business with his team!

Worst rental car company I have ever dealt with. Still have to refund me £3,000 despite confirming all was okay with the rental and there would have been no charges.
I witnessed more than 3 clients experiencing very serious issues with this company - one was given a broken car (a car part literally fell off while he was driving), other 2 clients had heated conversations with company as they were trying to take their deposits despite confirming everything was fine, etc.

Would strongly recommend to avoid Drivalia.

Qasim was very nice and helpful at all times. If need to rent a car again I will definitely repeat and recommend.

Easy booking process, helpful staff - especially Felicity.
Was there at a busy time so would have been helpful if another member of staff could have processed the rentals.

Very good service. Qasim from Birmingham branch was very polite and helpful.

Went in on Wednesday was served by a lad in Birmingham branch under the name qasim thank you so much for your help..

This has been my second time hiring with Drivalia at Birmingham branch and I was fortunate that Qasim was available to deal with my query. He was wonderful and welcoming and very approachable. I would always recommend his customer service to others.

I hired a car from Drivalia BHX branch. I found Qasim very professional in his approach and made the hire process so simple and easy. His positive attitude was commendable. I would loved to be served by Qasim again.

Had a wonderful experience at Drivalia BHX branch. I was welcomed by Qasim, he was so professional at his job and single handedly dealt with so many customers. I was amazed with his customer service.

Another great experience with drivalia yet again. Qasim was very helpful and welcoming we will be back.

Checking in online saves loads of time. Handy shuttle service from and back to Birmingham airport. Felicity was very helpful at the desk.

Excellent customer service from Qasim in Birmingham airport branch on collection and drop off. Very friendly and helpful staff. Unfortunately I didn't get the name of the staff member who checked car on drop off and transported me to the airport who should also get a great review. I will definitely be back.

Total rip off merchants. Refused to use my debit card for preauthorisation of £1500 and forced me to pay £50 per day insurance. They did the exact same thing to the customer in front of me, he lost £200 and it cost me £150. Then my brother in law was next and they tried to charge almost double for his child seat even though it was in black and white in an email of what he had to pay. You think you are getting a cheap car rental but they are out to rip you off. I will stick with the big name rental companies from now on!!!

Drivalia just leave generic response to complaints to go on their portal but as I booked through a broker this is not an option!

Reply- The fact that you won’t place a hold on a debit card (like hotels for example) is a sneaky way of catching people out to take your excess wavier. As I said you did the same to the person in front of me is this is obviously a very lucrative way of making money at your customers expense! I have used other car rental companies and never had any issues with using a debit card, I had the money in my account and was happy for a hold to be placed on it.

We use Drivalia everytime we visit the UK. The staff are always polite and helpful. Felicity was very good when I delivered the car back.
The prices are very good too in comparison to other companies.

Qasim at Birmingham airport branch was extremely helpful.