Drivalia UK - EDINBURGH CENTRAL Avaliações 

Ottima prima esperienza con questa Azienda, nella sede di Edimburgo ho riscontrato una grande disponibilità ed attenzione a quelle che sono state le mie esigenze, inoltre ho ricevuto importante suggerimenti per alleggerire il "rischio" e viaggiare più tranquillo. Aggiungo la simpatia del giovane responsabile dell' ufficio, del quale, purtroppo, non ricordo il nome ma che vorrei ringraziare ancora.

Terribile.ho pagato extra assicurazione per pneumatici,ho dovuto cambiare pneumatico a mie spese non riuscendo a contattare il servizio assistenza.se andate in scozia non affittate loro auto perche sono solo a edimburgo e glasgow.non hanno officine autorizzate in giro per la scozia.state alla larga.maccgina disastrosa

We had a great experience with the rental car company in our first UK driving trip! Sam from the Edinburgh Central - City Centre Drivalia helped us immensely on check-in - he was very kind, able to get us into our rental car quickly and was a very personable individual. We came in feeling nervous as we had never rented a car before and we were able to joke with each other, which helped to calm us down before embarking. We didn't run into any issues with our 5 day road trip across the Scottish Highlands and returning the car on our last day was seamless with no hidden charges which was appreciated. Overall you have a great team of people and we really enjoyed our rental especially for the price we paid :)

I had an absolutely fantastic experience renting a van from Drivalia Edinburgh City last Wednesday (July 16, 2025). The entire process was incredibly smooth and straightforward, earning them a well-deserved 5-star rating.
From the moment I needed to rent a van for the day, the process was easy and efficient. The instructions provided on how to find their location within Q-Park OMNI (Level -4) were clear and accurate, making the pickup hassle-free.
What truly made the experience exceptional, however, was the customer service. Rob was outstanding – incredibly friendly, professional, and went above and beyond to ensure I had everything I needed. His excellent service made a significant positive impression.
The van itself was in good condition, and the rental terms were clear. I highly recommend Drivalia Edinburgh City for anyone looking for a reliable and customer-focused vehicle rental, especially if you're lucky enough to be assisted by Rob!

Rob was fantastic. Very helpful

Amazing customer service by Sam and Rob! Kindly waited for us despite delay, and great company while I was waiting for my friends!

The guys down at drivalia in Edinburgh central were extremely helpful, joyful and efficient in setting me and my girlfriend with a hire car. Only took 10 minutes and we were on our way!

Huge shoutout to Rob at Edinburgh Drivalia in the Omni Centre who was friendly and professional and made this a straightforward experience!
Would recommend this to anyone and will be using again.

Two things to be wary of. We were given a car with a dent and scrapes along one side but with no documentation of this at all, and they did not do any walk round with us even when we asked. It would have been very easy to have blamed us for the damage. Also they do not require the car to be returned with a full tank, so we had a problem estimating how much fuel to put in. Not very professional. Suggest you definitely photograph car and dials on hiring.

We booked a rental car via Economy Booking, fully insured. But at Drivalia they Saïd there was no insurance at the car, so we had to pay an extra 300 euro, on top of 300 euro for a VW up, one week. Crazy! We Will never use Drivalia again, neither Economy Booking

Drivalia and Enjoy Travel operate together in a way that feels like a coordinated scam.

I booked a car through Enjoy Travel at 10:50 AM — it was shown as available. I arrived at the Drivalia branch at 11:30 AM, and the car was not there. The Drivalia employee said the booking was made too close to the pickup time and that the availability on the Enjoy Travel website doesn’t match what they actually have. He offered a different car — not an upgrade, just the only vehicle left — and told us to call Enjoy Travel for a refund.

We called several times and never got an answer. I also emailed Enjoy Travel explaining everything, but they refused to help. They claimed I accepted an “upgrade” and used a new rental contract signed at Drivalia as supposed proof — but it was a completely separate booking. I was never given a choice.

In the end, I paid for a car I never received, was forced to pay again for another car, and neither company took responsibility. They blame each other and hide behind paperwork, making it impossible to get your money back.

This was clearly a setup between Drivalia and Enjoy Travel — one shows fake availability, the other pretends it’s not their fault, and the customer is left to pay the price.

Rob was brilliant and helped when I had a problem with opening the fuel cap.

They charge an extra fee without warning or consent. I ask them, but they don't respond. I've complained to Visa, of course, and they've been reported. Overall, the experience has been terrible.

Booking ref. 3259378 - worst rental experience EVER. Read every sentence from their website and DON'T book unless you are 100% sure you're ok with the requirements. I was sure, but looks I didn't read all their website and didn't call or come to the branch in person before booking.

Both support and branch manager said it's my responsibility to check the requirements and they will not give me the car. I agree with this responsibility in general, but it turned out that my documents were ok with requirements from one page (DRIVALIA_WEBSITE/mandatory-documents/ and also section 9 "Cancellation refund" from account page) and, they think, not ok with requirements from the other page (DRIVALIA_WEBSITE/rental-terms/). IMHO: they kinda contradict each other. As a result their insurance company didn't want to approve the insurance for the rent and they could not sign the contract. Drivalia stated that in this case they will not do any refund!!! I couldn't even use the insurance which I prepaid on their official website, because the insurance company did not agree to sign the rental agreement in the first place.

And you know what happened when I created query CS-3259378-01 and described everything (really detailed, with screenshots of their own requirements on different pages)?? They said they forwarded it to their branch support team.. and just closed the query!

It's a shame. I never had such an issue for 10 years of rentals on at least 3 continents. You're free to not give me the car, but in that case I should get the refund for not rendered services (minus some penalty) - this was kind of a rule of thumb, but it seems it doesn't work for every company these days.

Thanks, Drivalia, probably you know what to do with my "honestly expropriated" 176.08 GBP. Will never come back and will dissuade my friends to use your "service".

Stuart was very helpful and quick to sort us a van, we had great support, everything was perfect. Would definitely recommend Drivalia

At the time of collection, the person at the desk just said that there were no cars available despite being a car that I had booked a week in advance.
They claimed that they had informed the travel agency that I used to make the booking (Expedia) a day earlier but there are no records of that. On my Expedia account, everything seemed to be fine so I believe that they did not do it. The person also claimed that they did not have my phone number to contact me directly, which I believe is not true because when I used Expedia to book a car with a different company, they did have all my details.
In summary: No car was given to me, no alternative was offered and I was spoken to in a rude manner.

I’ve been chasing a refund from Drivalia for over three months now. Due to an clash with their closing times and picking up a car with no communication. Despite multiple follow-ups, they’ve opened and closed three separate cases without actually resolving the issue or returning the money.

Every time I contact them, I’m told it’s been forwarded to a branch manager, but I never hear anything back. The lack of communication and accountability is incredibly frustrating.

This kind of service is unacceptable especially when all I’m asking for is a refund I’m owed. I wouldn’t recommend this company based on my experience.

Great service thank you

Don was very welcoming, informative and polite. We were looked after and felt like valued customers. Loved the banter; made us feel relaxed after a delayed start to our flight to Edinburgh.

En el momento de recibir el coche, no fue posible bloquear el dinero de la señal en la tarjeta de crédito, así que nos vimos obligados a contratar un seguro a mayores. Por lo que tampoco es comprensible que aún contratando un seguro se cobre 175$ a posteriori por daños INVENTADOS o ya existentes, anteriores a nuestro alquiler (se entrega llave en buzón y sólo se manda un email diciendo que se cobra esto por daños al coche, ni evidencias ni explicaciones ni demostraciones... claro porque no pueden.
Si encima se paga un seguro ¿Por qué se cobran daños?(repito que no hemos accidentado ni rozado ni tocado ni nadie a nosotros, coche aparcado al lado de una columna en frente de la oficina así que tampoco ahí es posible)
El vehículo se entrega sucio tanto por dentro como por fuera, no tengo problema si esto se avisa pero que ocurran estos incidentes donde la cuenta asciende a casi 300€ de pérdida por alquilar su vehículo por 17h devolviendo el coche en mejor estado del que había sido cogido es para reclamar (más limpio y cargado 99%)
Tengo fotos y videos para demostrar como se encontraba el coche antes y después.
Esto ha sido en la oficina de DRIVALIA en Edimburgo centro, me gustaría que alguein me ayude porque desde alli sólo son largas