Drivalia UK - EDINBURGH CENTRAL Avaliações 

Ayer Lunes 9/02/2025 , alquilamos un vehículo eléctrico previa reserva ,tras realizar el papeleo e intentar hasta 5 veces la reserva de 1850£ para cubrir desperfectos , nos vemos obligados a hacer un seguro que cubra cualquier desperfecto por 40£ más ( el alquiler del vehículo habian sido 29£)ya que no acepta mi Visa de crédito ( llevo 3 años funcionando con ella sin problema ) . Si los problemas con el bloqueo de fondos de mi tarjeta era sospechoso , el empleado no nos enseñò el vehículo ni no comentò los daños que tenía , si que nos dijo que estaba al 100% de batería , algo que no ers cierto , ya que estaría a un 90% .

Resuelto esto , un hombre vestido de runner nos deja un Opel Corsa azul lleno de polvo exterior y pelos de perro en los asientos , en la planta -4 de
picardy Place , nos dan las llaves y , como de costumbre lo reviso por completo … arañazos de importancia en defensa delantera derecha , llanta trasera derecho y de menor importancia en techo , aletas y puerta del lado izquierdo . Revisando el check out , si vienen marcados estos daños , a pesar de ello hacemos fotos y vídeo 360 del coche .La sorpresa viene cuando …tras devolver el vehículo a las 3:00 de hoy ( tiempo de uso 11 am del 09/02 a las 3:00 del 10/02) en la planta -4 del Picady Place , dejando las llaves en un buzòn con la batería cargada al 100% [ 20£ ] , me llega un cargo de 175£ por “Damage Cars” sin explicar ni dònde ni que daño tiene . Llamo en repetidas ocasiones y nadie
Me responde , y por correo tampoco .

Que cubre el seguro que hemos
Contratado ? Que daños ficticios tiene el vehículo ? Mis avogados están trabajando ya en esta reclamaciòn y la
Directora de mi banco tiene orden de bloquear ese pago y futuros de esa compañía

I came to the branch in Edinburgh city centre with a request to hire a car the same day. As expected the prize was quite high, but Rob was very helpful and found their cheapest prize for a car the next day that was acceptable. This was a very smooth and easy car hire process, compared to other places that I visited that day.

Have used Drivalia (Easi Rent) for many years - always used Edinburgh Airport office until opened City Centre branch which offered contactless hire. Both of these options offered a brilliant service.

However, recently the City Centre offered a ‘staffed’ office which provides an exceptional service managed by Rob who exceeds expectations. A mention as well should go to Harry who often steps in to cover and once again provides exceptional service. Thank you Rob for the efficient and friendly service which makes me a repeat customer.

Wybrałem ofertę VIP cars - Divarila bez limitu kilometrów. Po zwróceniu samochodu okazało się że przekroczyłem limit i muszę dopłacić 130 £. Złożyłem reklamację. Twierdzą że mają chyba błąd na stronie i że zwrócą pieniądze. Czekam już dwa miesiące, pieniądze nie zostały zwrócone. Mój numer rezerwacji 3162065

Excellent service. Would recommend

Nice staff and helpful advice

Very friendly and clear in the explanation. Thank you for your awesomeness!

Rob has done a great job making our car rental process so easy and smoothly!

Rob was absolutely incredible super flexible and helpful. Talked us through everything and answered all of our questions thoroughly. Will definitely be going back through them directly. Easiest rental I've ever experienced.

second time I rent with drivalia, it was always easy, staff was really nice

Rob is absolutely amazing

My wife and I had our first booking with drivalia, we where served by a lovely gentleman called Rob. He was very polite, and had really good knowledge of the many questions I had. The car was lovely and well presented, we had a great trip up the north of Scotland for a few days. On return the hand over with rob was simple and efficient. We didn't feel rushed away and he told us local places to go eat. I will definitely come back if that's the kind of service I received. Thanks Drivalia. Keep up the good work Rob 👏

Rob made the whole renting a car process super easy: he upgraded us after we said we were spending a special anniversary and it honestly made our trip amazing. We will be using drivaila EVERYTIME thanks to rob. Thankyou!!

Fast working, great people and very helpful

I’ve hired from Drivalia a few times now and the guys at Edinburgh Greenside row are fantastic, always happy to help and make hiring from them a breeze.

Well done guys keep it up and see you next time.

The process of booking the car and picking it up in Edinburgh went very smoothly, excellent service.

However when receiving the final invoice, they charged me for damages that were already present on the car. I had clear photographic evidence but still they refused to pay me back the additional amount of +200€ they charged to my credit card to this date.

terrible experience
it was already very complicated when taking over the car, but nothing compared to when we got a flat tire. it took 7 hours before we could hit the road again, but we had to pay for the tire and the work ourselves. subsequently we also received an invoice for the assistance service and their administrative fee (whereas they only gave us a number and said they could not do anything about it). however, the main problem was that there was not even a spare tire in the car, and the temporary repair kit (for driving to the service) was empty. even based on the photo, they did not recognize their mistake and sent the invoice for collection.
I recommend avoiding this company. because the rental price is low, but the level of customer service is also low.

Firstly it took us over 40 minutes to find their office in the underground parking. Apparently they have moved their office location a week ago but did not bother changing the signs in the parking. By luck we have found a car parking worker who had told us that their office is now in level -4 and not by the payment machines as was stated in the confirmation email. Once in the office the agent had been alone with a huge line of customers. He had been very rude when I told him that we are running late for an important appointment and if there is someone else available to check us in. He told me that he does not like my attitude. We’ve waited for our turn. Although I’ve had a credit card the guy said he needed to run a credit check on me. He had asked for my national insurance number and had called someone on the phone. A few minutes later he told me that I did not pass the credit check and he will not release the car! I was overwhelmed as I have a good long credit history. I’ve had to take a taxi to my appointment which was super expensive. I have then ran a credit check through my bank which came out good. I have checked Drivalia terms and conditions and found out that if I have a credit card that is sufficient for them and the credit check is not needed. It seems like the guy at the desk had just refused to rent me a car without a reason. Outrageous!

My friend and I rented an electric car from Drivalia UK. They told us to download Zapmap to find charging locations. We had a difficult time finding charging locations. Many of the charging stations didn’t work because you needed a Scotland card. Drivalia should have told us this information. On our last night in Scotland, our charging cable didn’t work. We had to call someone to come fix it. When I complained about this to the management company, they couldn’t give us a refund and only offered a 10% discount on the next rental. Never use this company to rent cars from!

Nous avons loué une voiture pour 6 et avons eu soi disant un modèle de même catégorie mais plus petit que celui présenté, donc tout un voyage serré comme des sardines.
En prenant le véhicule, le réservoir était vide ! Nous leur avons signalé par mail (avec photo à l’appui) et ils ont dit qu’ils en prenaient note. Nous avons fait le plein et envoyé la copie de la note.
A l’arrivée, comme cela se fait pour toutes les autres locations nous avons rendu la voiture avec le plein. Ils refusent de nous rembourser sous pretexte qu’ils nous ont informé par téléphone qu’il fallait la rendre vide ce qui est totalement faux : c’est sans doute pour cela que nous avons été assez C… pour la rendre avec le plein et essayer de se faire rembourser, ce qu’ils refusent puisque l’on a été soit disant informés !
Autre surprise : 3 mois après notre retour, ils débitent notre compte de 102€ pour une contravention que l’on aurait eu à Londres en mars, alors que nous avons loué la voiture fin avril et n’avons pas du tout été à Londres ! On attend toujours le remboursement.
Bonjour les escroqueries ! Si vous ne voulez pas d’ennuis adressez vous ailleurs.