Dr. Martens Avaliações 5.224

Fantastic customer service from Chiara and later Angela! Helped me with discount code and reassured me about returning shoes that were oversized.Free returns and no hassle in getting refund.Great work.Thank you ladies!

Un grand merci à Angèle A. pour la prise en charge de mon échange ! J'ai eu un souci de cassure sur une paire de mules et Angèle s'est montré très réactive et a permis à cet échange de se dérouler parfaitement

D'habitude je ne prends pas la peine de noter mais cet échange s'est tellement bien déroulé que je le fais avec plaisir. Ma requête (retour envoyé mais dont le suivi n'apparaît pas) a été prise en charge par Eli. Il m'a expliqué patiemment et de manière très détaillée ce que je devais faire pour faire avancer ma demande et les actions à faire de leur côté. L'échange était fluide et le conseiller patient, agréable et avec de l'humour, haha! Il maîtrise ce qu'il fait ! Merci encore Eli !

Dr Martens a répondu à mon problème avec rapidité et efficacité ! Très bon service après-vente. Je suis très satisfaite

Really disappointed with both my boots and the customer service! Bought a pair of Chelsea boots for work and the leather is splitting across the foot after only 4 months.

I am a teacher (who drives to work) and so my boots have been worn no more than 65 times. I emailed customer service and sent photos and was told that the issue are ‘wear and tear due to usage’. I have always loved my docs and see them as an investment as they usually last so well.

These boots look scruffy and will need to go in the bin. I have had years of wear from other brands (such as Clarkes) and I would’ve expected a much longer lifespan for the money paid and/or a customer service response which attempted to resolve this issue.

Une très bonne expérience avec Eli du service client qui a répondu rapidement à toutes mes demandes ! Merci !

Compré unos zuecos y al poco de usarlos se rompió una de las tiras. Tras contactar con el Servicio de atención al cliente y enviar unas fotos y los zuecos de vuelta,me reponen un nuevo par!! He tenido un servicio de atención excelente y rápido, un 10! Muchas gracias a Marcos. Un saludo cordial

Mes Dr. Martens sont hyper confortables mais au bout de quelques mois les semelles se fissuraient déjà à différents endroits. Je pensais investir dans une marque de qualité... Je suis dégoutée...

Absolute disgraceful customer service! UPS “lost” the shipment and Dr Martens confirmed they would send a replacement pair of these $300 boots I bought for my daughter. Try getting anyone LIVE or HUMAN to speak with —- it is IMPOSSIBLE! I would NEVER order from them again. Still waiting on a resolution for the missing boots… I’m beyond frustrated and just very disgusted with this company.

I ordered a pair of shoes that initially didn’t arrive despite showing as delivered. I contacted customer care and spoke with a lovely advisor named Emmanuel, who sorted this out for me! After some investigation, a new pair of shoes was dispatched, and I now have the shoes and absolutely love them! Whilst it wasn’t my fault I didn’t receive the shoes it also wasn’t theirs so very nice for them to send out a second pair. A very good experience overall, and thank you once again

Excellent service client. J’ai eu besoin d’aide et je suis tombé sur une personne chaleureuse et a l'écoute qui a su répondre à ma demande.

Bought Dr Marten shoes in their official London store, paid £120, wore them occasionally over a few years, maybe less than a dozen times in total. The sole split. A complete rip-off. Never had much cheaper shoes breaking so easily from normal wear of walking. Don't trust the hype, don't buy from them.

Les doy las gracias al equipo, ya que no sabía como hacer una devolución de mis zapatos (me venían grandes) y la verdad que fueron muy amables y colaboradores en ayudarme a hacerlo de manera adecuada.

Upon reading further negative reviews a lot do mirror my own issue too. Terrible customer service.
Issue;
Faulty zip which has broken after light use. Upon looking at reviews of this particular boot (2976 hi bex zip boots) it would appear to be very much a common fault found. pictures very clearly show this and the item hasn’t fully given despite being past the warranty period. I have a lot of dr marten boots so just hadn’t really worn them given the hardness. I also add after first wear the leather across the toes did crease despite also purchasing all care add ons. That also shouldn’t happen, and I wish I’d sent back straight away. I also attended a well established cobblers with the boots for their expert opinion and they have said they’ve had over 30+ pairs of this type with the same FAULTY zip. They said it is very clear these boots are like new looking at the soles and this is obvious.

Reply from dr martens:
Very quick dismissive customer service after a long wait and signposting ME to repair my faulty zip.

I believe Dr Martens are not considering the consumer rights act 2015 which clearly states products must be of satisfactory quality AND durable and fit for purpose. These rights still apply to customers separate to that of warranty.

I have been a long-standing customer of dr martens and I’m genuinely shocked at the response I’ve received given the price of the items and the promise they give as this now feels very much like false advertising. I’ve never had any issues with my items previously until this point, and I had naively thought that a strong UK brand such as this would stand in good stead when an issue with products is brought to them. Sadly, it appears that they are not interested once an item is in your hands. I will be pushing back with the cobblers opinion and will update if I do receive anything positive.

I would also urge anyone within the huge 60% of dissatisfied customers to raise your faulty items with trading standards were DM has not been helpful. The number to use is 0808 223 1133 (free from landline and mobile). Whilst trading standards will not review on individual basis (for the most part) there is power in numbers and they do have powers to fine this company (amongst other options). I can see a trend in what customers are complaining about here which will hopefully alter Dr Martens customer service approach with future customers , provided any long-standing customers do come back!

Tâche sur l'une des chaussures commandées.
Service après vente au top avec Eli, la nouvelle paire arrive demain, juste une semaine après la réception de la paire tâchée!
Un grand merci pour l'efficacité et le professionnalisme.

UPS lost my package, which was very annoying, but the customer representative (Ana R) was very helpful with starting an investigation and promptly sending a replacement.

Sent my daughters dr martens boots back as zips were faulted i was promised a refund after weeks of waiting still no refund. Responded to all their emails asking for my account number so they could issue it but still not received. Rang customer service to be told its with finance department and it could take 21 days for them to action it already been weeks. Disappointing and disgusting customer service

I had a problem with my Dr. Martens order and I was assisted by Clifford who helped me a lot through the whole process of return and refund. The Customer Care experience was perfect, quick responses and real solutions. I will definetly buy again, docs will always be my to go shoes, everything about the brand is high quality.

After a year of light use, the sole of my Dr. Martens boots split horizontally. I am really disappointed, as they were advertised as super durable and long lasting shoes.

Reported it to the customer service, they rejected my ask for a repair, refund or replacement, and gave me 20% discount for a future purchase. Does this mean that these boots are only expected to last a year then? For £170? The quality is not worth it, I won’t be buying again for sure.

Service après vente très professionnel et réactif lors d'un manquement lors d'une commande.
Je recommande ++