Drpilus Smile Design & Aesthetic Avaliações 

467
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I went with my daughter for a breast enhancement with Dr Ilker. Ozlem was our consultant who organised everything and was absolutely amazing, any questions answered very quickly and nothing was too mu... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Am avut o experiență foarte plăcută și benefică. Totul a fost posibil datorită lui Batuhan, care a fost extrem de amabil, respectuos și profesionist. M-a ajutat să înțeleg totul clar și a fost mereu a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Aujourd'hui j'ai réalisé ma chirurgie de lifting mammaire. J'avais très peur de venir seule sans être accompagné mais garce à Tugay ce fut une expérience agréable. Il m'a rassuré, qui s'est disponi... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Am făcut rinosplatie la această clinică. Dl Dr Husein Karabulut și celelte cadre medicale foarte ok, însă traducătorul Batuhan, jalnic. Doua greșeli mari a făcut, prima la început a comunicat că nu s... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Consultor de Saúde
  2. Clínica Odontológica
  3. Médico
  4. Clínica de Implante Capilar
  5. Clínica de cirurgia plástica
  6. Agência de Viagens

Escrito pela empresa

Drpilus is a brand name by ARB Global Health. Drpilus is an Istanbul-based health tourism company which was founded in 2018, that successfully treats over 150 patients per month. Drpilus organises a wide variety of medical procedures in Istanbul, Turkey for international patients from all over the world, primarily from Europe and America. We are a member of TURSAB (Association of Turkish Travel Agencies) member code 12577, who also has Ministry of Health accreditation. Although Drpilus' service areas mainly consists of plastic surgery, hair transplantation, dental treatments and operations, we continuously review and can expand our range of procedures in response to the needs of our patients. Our main goal is to provide patients with the best service and care, at the best prices. When selecting hospitals, we only partner with hospitals that have internationally recognised certificates such as Joint Commission International (JCI) and International Organization for Standardization (ISO). The physicians who undertake all our procedures are some of Turkey's most prominent, respected and experienced plastic surgeons, general surgeons and dentists with international experience. Patient satisfaction is Drpilus' top priority. Every person who applies to Drpilus for aesthetic and plastic surgery, hair transplantation, dental and other treatments feels secure from start to finish. At first contact, the procedure(s) the Patient wants, their end result expectations and health background information are collected. From this they receive a complementary treatment plan from our specialist physicians via photograph and/or video consultation. They can take their first step toward the image they desire by utilising the treatment package that has been specifically designed for them. From the moment our Patients arrive, their minds are at ease and they feel safe because we organise every aspect of their stay such as airport pick-up, transfers to and from their hotel to the hospital/clinic and 24/7 accessible patient care services in the patient's native language. Once their procedure(s) is over and the patient returns to their country, Drpilus takes charge of the patient's' post-operation period and provides adequate support throughout the recovery process.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

467 avaliações

5 estrelas
4 estrelas
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Respondeu a 72% das avaliações negativas

Normalmente responde dentro de 2 semanas

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4,4

Todas as avaliações

(467)

75 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Me & my husband both had our teeth…

Me & my husband both had our teeth done, they were very efficient, organised & allways kept us up to date with our appointments. The clinic was clean & tidy & the staff very friendly

27 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

bonjour je H E le 15/08/24 j'ai fait…

bonjour je H E le 15/08/24 j'ai fait refaire mes implants dentaires a la clinic du DR pilus le personnel de la clinic etait a l'ecoute sympathique comprehensifs je dois retourner dans trois mois pour la finition finale .je tiens a remercier betul qui m'a suivie de Aa Z durant mon operation

15 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superagradables

Superagradables, atentos, muy profesionales y el intérprete muy profesional, involucrado en todo y supera tentó, a sido una experiencia maravillosa, han hecho un trabajo conmigo excepcional, lo recomiendo al ciento por uno. GRACIAS A TOD@S POR VUESTRO BUEN TRABAJO.

12 de agosto de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Estoy muy decepcionada con esta…

Estoy muy decepcionada con esta empresa.
Mi lifting facial no quedó bien.ya que el estiramiento se ha soltado de los costados y por lo tanto se vuelven a ver bolsas en mis ojos.pague más de lo acordado por no llevar todo el dinero en efectivo .pedi que me evaluaran mi caso para que me repararan la cirugía q no quedó del todo bien.y simplemente se han hecho los tontos.
No quede bien estirada muy triste y decepcionada .no recomiendo esta empresa menos al traductor q es un sin…
Espero les sirva mi opinión y no caigan en lo mismo que yo.
Paula Muga

2 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absoutly amazing company

Hi I'm from UK I just want to say thank you very much to the Dr's ozlam and tye nurse eslam they have been absolutely amazing from Start to finnish every think I needed they did and also they are constantly there when needed the hotel is beautiful the hospital is absolutely amazing and to be honest the transfer man that picked us up is absolutely lovely he even stopped on way to hotel and bought me and my friend a bagel 🥯 that was so so kind the nurse eslam was amazing and changing dressing and she even gives a massage and shows you how to continue doing it back home im going home with the perfect nose iv always wanted also had my boobs done last year at this same clinic and they are amazing too thank you so much your have made me feel so much better in my self

26 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Treatment on my teeth …

My treatment on my teeth was very efficient ,I got what I asked for and was advised about what extra work was needed and I felt it was. Just effective to get it all done , I was able to go back before I flew home for final touches and am very happy with the results

13 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best experience pain free

I was pretty scared at first to get my teeth done but The dentist was absolutely lovely and i put my trust in him and the experience was amazing i felt no pain at all the staff were amazing and very comforting I would highly recommend them to anyone As well as the service brilliant thank you so much i love my smile now i feel alot more confident thanks to drpilus and his team x

13 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No empathy or concern.

I have written a review that is mostly positive on here before. Since then I have noticed a few concerns about my nose. One side of my nose has missing bone, and you can see the shadow hollow under my skin in person. And if you trace you finger down the side you can feel it. It's also still painful. It's been 14 months since my surgery. Before the one year mark I had contacted the team on WhatsApp and told them my nose was still swollen. Each time I did I was passed over to the other account. Eventually I was given some advice to get some injections that you cannot get in the U.K. So I asked whether I could get them in their surgery and was told yes, but I should wait til the 1 year mark has passed to see full results. My nose before was nice in length the only concern was the upper bone as it had been broken and looked boxy to me. I feel like now the majority of my bridge bone has been removed. And the tip is just a ball. So has no definition, and I'm not happy with a stub. I did tell the surgeon I didn't want it to look generic. When Zehea was here, she would reply promptly but since she's left, I feel like I'm being ignored. The new people that have text me seem rude and dismissive, as if you discussimg your concerns with them is a inconvenience when that is their job. When you are simply voicing your issues with them. I am not happy with results or the attitude of the staff in after care. Barring in mind THEY told me to wait the 12 months and I'm more than sure their response will be...." Your 12 months aftercare has expired". Perhaps they want you to have to pay for a revision surgery? Idk but I'm not impressed, I should have payed extra and gone with a more reputable company that actually cared about their patients.

20 de julho de 2024
Avaliação não solicitada
logotipo da Drpilus Smile Design & Aesthetic

Resposta da Drpilus Smile Design & Aesthetic

Hello Rupa,
We performed rhinoplasty operation on 31.05.2023. Before the operation, as stated in the doctor's consultation, our doctor explained that it is not possible to thin the skin with surgery as it's thick and that the shape will change with the operation, but the skin structure will not fully change. Your representative was following your operation from the very beginning and was in contact with you. After the operation, you asked about the thickness of your skin, and we stated that the surgery can only do little for the thickness, but with the KENACORT-A injection, the form would look thinner and the edema would decrease. We offered you to come here to do the injection as well. Our surgeon approved the revision operation for your complaint regarding its shape after the one year healing process is completed. We have been following up even after your 1 year is completed. We will carry out the revision operation. In revision operations, it is necessary to wait 1 year for the edema to subside and to see the final nose shape. If you stay in touch with us during this process, we will help you answer all your questions.

Team Drpilus

Avaliado com 1 de um total de 5 estrelas

PLEASE AVOID

Please please please avoid this company at all costs possible. I am a 19 year old girl who put my upmost trust into this company and the coordinator Rozhin too! I was sold a dream with regards to my surgery. When I arrived at Istanbul we went to hospital and my tests were done. I was unaware that my actual surgeon wasn’t able to perform my surgery that day and my coordinator was aware as 2 other patients were in the same situation as me and were meant to be operated on the day before. Rozhin said to me that she thought the surgeons issues would have been resolved today so he could perform my procedure but it wasn’t. They then found an alternative Dr who was willing to perform my surgery- baring in mind I had no idea who this Dr was, I had done no research into this Dr and I was left with such stress and anxiety I felt I had no option but to go with this said Dr. After excepting to go ahead with the surgery with the new Dr I was then told I need to pay an extra £400 in order for the Dr to operate as he’s more experienced!! Can you believe it. I declined to pay the extra £400 as this was no fault of my own and this issue was caused by the company so it can be resolved by them. They then decided that they didn’t want the £400 anymore and it was fine to operate. MASSIVE READ FLAGS. After the operation I was left with little to no after care and I was expected to walk a mile round trip the day after my surgery to go and collect my own medication and antibiotics which was absolutely vile, I was really lucky to have my partner with me as I nearly fainted on 3 occasions on this commute to pick up the medication that they wanted me to take- barring in mind my Dr said this would be all dropped off to my hotel but the coordinator rozhin refused and send me a photo list of all the medication I needed which I then had to follow on and pay for myself. I was leaving at 9am on the Monday and please bare in mind I had no right to fly and I had to beg my coordinator to sort this for me. I’m now 3 months post op and my results are AWFUL, I have sagging skin, lose areas, horrific scarring and I’m too ashamed to even leave my house. DR PILIS HAS RUINED MY LIFE. I’m currently in contact with the Turkish health board and relevant authorities regarding my surgery as the coordinator rozhin said they can amend my surgery if I pay to have an alternative procedure they will then fix my horrific surgery they performed in the first place. My face and neck is RUINED! The company has HONESTLY RUINED MY LIFE I CANT EVEN LEAVE THE HOUSE, I WAS MORE CONFIDENT BEFORE MY SURGERY. They cling on to vulnerable and insecure individuals. I honestly wouldn’t step foot in any of dr pilus clinics even if I was dying! Quite possibly the worst company I’ve ever come across and i wish I can help more people not to make the same mistake I made. Please do your research and don’t go a company because they “seem good” or have a high following. They pressure you into booking and they’ll ruin your life.

20 de abril de 2024
Avaliação não solicitada
logotipo da Drpilus Smile Design & Aesthetic

Resposta da Drpilus Smile Design & Aesthetic

Hello Ellie,

Before the operation, we presented you with 3 different doctor options. We mentioned that there would be a price difference since the doctor you chose holds the title of Associate Professor. However, when you insisted on that doctor and expressed unwillingness to make the payment, we proceeded with your operation as initially discussed without any additional charges. Your skin had sagged due to the sleeve operation you underwent a year ago. Our doctor informed you that if he performs neck tightening to your desired level, considering your age and skin elasticity, it may reduce your range of motion and make it uncomfortable for you to turn your neck left and right as freely as before. It was stated that your package does not include your specific medical medications, other than that, a corset and all surgical expenses were included. There is no service to bring the drugs you take from the pharmacy to the hotel. You came with your partner and the pharmacy was 200m away from the hotel. You have applied for a second operation (arm tightening). You said you want to perform the second operation with an additional discount because the process is progressing well. When we said it was not possible, you complained about the neck tightening operation. We immediately contacted our surgeon for you and informed you that we can perform a revision operation. Throughout this process, your representative was constantly in touch with you. You received all the services included in the package. If you contact us again, we will continue to share feedback from our doctors with you and manage your process accordingly.

Avaliado com 1 de um total de 5 estrelas

Clinique à fuir. Que du business

Quand tu as un moment stp : Attention organisme à fuir certains commentaires positifs sont mis par les traductrices elles mêmes. J'étais présente lorsqu'on mon amie est venu pour une rhinoplastie et lupoccucion, opération annulée une première fois car soit disant le chirurgien avait fait un accident de voiture, il nous l'on reportée 4 jours après, lundi opération mise en place et il ont oublié de lui ouvrir la bouche et de lui mettre l'oxygène durant l'anesthésie, ce qui a engendré une crise respiratoire et un envoi en soins intensif. Une erreur médicale d'après le médecin sur place qui incrimine l'anesthésiste. Du coup opération à nouveau annulée et des tests neurologiques à effectuer à son retour en france. Attention aucun remboursement de leur part et surtout aucun suivi de DR Pilus. Ils travaillent avec plusieurs cliniques dans la partie Asie de la Turquie. L'hôtel Byhotel a refusé d'appeler la police lorsque les personnes représentant DR pilus l'ont agressé devant eux car elle demandait le remboursement. Attention à aux traductrices Aysel Yilmaz, Betul, et Asma Belkibim. Nous aurions du lire les mauvais commentaires et ne pas croire Aysel quand elle nous a dit que ce sont des commentaires mis par des concurrents. C'est totalement faux. La patiente a des photos, des audios, et même l'enregistrement des conversations. Ne leur donner pas votre VIE !!!

1 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Je remercie énormément toute l'équipe…

Je remercie énormément toute l'équipe de la clinique du Dr Pilus, je suis venu de France pour une augmentation mammaire, le chirurgien m'a fait exactement se que je voulais! C'est magnifique et un effet vraiment naturel.
Également un très grand merci au infirmières qui sont à l'écoute et très rassurante malgrais la barrière de la langue .
Et un ENORME merci à Aysel la traductrice qui m'a aider dans toute les démarches du processus avec une gentillesse comme rarement j'ai vu et qui a su me guider . Grâce à son dévouement j'accepte enfin mon corps de femme ! Elle aura toujours une place particulière dans mon coeur!
Et merci à Bitul , traductrice également qui a pris le relais quand Aysel ne pouvait pas être présente !
Toute l'équipe est génial, même les chauffeurs de taxi 😉
Je recommande à 100%

24 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Comment pouvez vous traiter vos…

Comment pouvez vous traiter vos patients ainsi, actuellement je suis en turquie et j'attends le remboursement de mon opération rhinoplastie et lupoccucion. Il y a eu un incident de l'anesthésie qui n'a pas mis l'oxygène à temps et j'ai du aller en soins intensifs. Retour à l'hôtel le jour même et vous me prenez plus de la moitié de frais pour une opération annulée. C'est très grave ce qu'il se passe même les autorités turques sont choqués, une plainte doit être déposée et je dois revenir pour réclamer le remboursement. J'ai tout les documents qui prouve ce qu'il s'est passé. A part l'interprète personne revient vers moi.ni la clinique ni l'agence. Et ce n'est pas un faux commentaire vous pouvez me contacter pour le nom prénom car je suis toujours en tturquie. Vous avez même des videos qui prouvent qu'il y a eu un problème. Vous prenez les tarifs français.

24 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely.Brilliant very professional…

Absolutely.Brilliant very professional and couldn't ask for a better smile.My teeth are amazing

4 de junho de 2024
Avaliação não solicitada
logotipo da Drpilus Smile Design & Aesthetic

Resposta da Drpilus Smile Design & Aesthetic

"Dear Duane, thank you so much for your kind words! We are absolutely thrilled to hear that you are happy with your new, amazing smile. Providing brilliant and professional care to our patients is what we strive for every day at drPilus. Your satisfaction is our greatest reward. Enjoy your beautiful new smile!

Avaliado com 1 de um total de 5 estrelas

Aucune aseptisation des lieux matériel…

Aucune aseptisation des lieux matériel inadapté hôtel miteux docteur en basquette trouer ou plutôt des apprentis docteur qui se font dicté leur intervention et qui font de la charcuterie tous mes point se sont détacher le lendemain de l'intervention une intervention qui aurais du me coûter 3000 euro mais j'ai du retourner 4 fois en 6 mois et payer 3 fois plus chère car les implants on cassé à 3 reprise et aucun arrangement il mon fait payer et repayer les transport les vols l'hébergement et les soins sois près de 8000 euro pour des implant dents et pivot qui 6mois après et après 4 reprise du travail se déchausse toujours une haleine de poisson mort ne vous faite pas avoir par leur discours il ne sont la que pur votre argent et non aucun chirurgien qualifié je suis en procédure judiciaire avec eux malgrés les 3 casse de leur soins continu à nier leur responsabilité je vous averti et vous mets en garde ne surtout pas aller dans cet clinique ne croyez pas au témoignage ce sont de faut témoignage il mon proposé un pti rabais si je fesais une déclaration sur leur sous disant bon travail sauf qu'en refusant il ne veulent maintenant plus me recevoir pour réparer leur erreur ne vous fier pas à leur faux rire c'est une bande de voleur et totalement irresponsables leur dentiste m'a carrément crier dessus en me levant les mains quand je lui disais quil y avai un Probleme le fameux faux docteur César qui est totalement inapte et je m'en foutiste fuillez cet clinique ne vous faite pas avoir par ces escroc.

10 de maio de 2024
Avaliação não solicitada
logotipo da Drpilus Smile Design & Aesthetic

Resposta da Drpilus Smile Design & Aesthetic

Bonjour M. Zeggar Handy, nous avons bien reçu vos coordonnées. Cependant, après vérification, les montants et les événements que vous décrivez ne correspondent pas à nos protocoles cliniques ni à nos tarifs officiels. Nous traitons chaque complication avec le plus grand sérieux médical. Puisque vous mentionnez une procédure judiciaire en cours, nous laissons nos avocats gérer ce dossier avec les preuves médicales et financières nécessaires. Nous restons convaincus de la qualité de nos soins prodigués par des chirurgiens certifiés. Cordialement, La Direction.

Avaliado com 5 de um total de 5 estrelas

Clinique propre et médecins gegnial

Bonjour j'ai connus cette clinique par hasard et je ne regrette absolument rien. Je les est contacté sur les réseaux sociaux puis j'ai directement eu une conseillère sur ma ligne privée watshap qui ma mise tout de suit à l'aise lors de nos échanges avec un français parfait et rassurant elle me repondait à toutes mes questions d'anxiété même jusqu'à 23h parfois... Le jour J est arrivée le voyage etait cool mais la voiture VIP l'hôtel 5 étoile avec (spa, piscine, hammam, sauna, jaccuzi, massage, salle de musculation...)le personnel groom service qui vous porte tout tous le temps..., la propreté arrivée la Clinique les infirmière gentille et bien polis comme tout et mon médecin bien à l'écoute de mes attente et respectueux...Tout et Tous étaient au TOP 👏👏👏 c'était juste un bonheur j'y suis aller pour 2 intervention Accompagné de ma grande sœur et les 2 ont été un succès ils sont tous à l'écoute malgré la barrière de la langue je tiens à remercier personnellement ma conseillère et traductrice qui s'appelle "Aysel" Nous l'avons Adoré tout de suite ma grande sœur et moi, elle est douce, calme, émotif, 😆 compréhensible, patiente, présente, réactif, de la France à la Turquie elle ne m'a jamais lâcher aujourd'hui encore post-opératoire je lui écrit sur mes interventions et elle me réponds toujours avec vigilance comme si elle n'avait que moi comme ancienne patiente 🤣
Juste pour vous dire que la Clinique du Dr Pilus à de très bon Médecins et une très bonne Équipe aussi.

Merci encore pour mes 2 interventions absolument sans douleur, je recommande cette clinique sans souci.

2 de abril de 2024
Avaliação não solicitada
logotipo da Drpilus Smile Design & Aesthetic

Resposta da Drpilus Smile Design & Aesthetic

"Bonjour Olgalapine, quel immense plaisir de lire votre témoignage si détaillé ! Nous sommes ravis que votre expérience VIP, du séjour à l'hôtel 5 étoiles aux soins attentifs de nos infirmières et médecins, ait été un véritable succès pour vous et votre sœur. Un grand merci pour vos mots touchants à l'égard d'Aysel ; nous sommes fiers de son dévouement et de sa capacité à rassurer nos patients à chaque étape, même après leur retour en France. Votre recommandation est notre plus belle récompense. Profitez bien de vos résultats absolument sans douleur ! À bientôt chez DrPilus.

Avaliado com 5 de um total de 5 estrelas

Je recommande fortement la clinique dr…

Je recommande fortement la clinique dr pilus, ma traductrice était Aysel comment vous dire que c’était juste un amour , elle a était au petit soin du début à la fin .
Tout c’est très bien passer , ma chirurgie à était plus que réussîtes.

25 de abril de 2024
Avaliação não solicitada
logotipo da Drpilus Smile Design & Aesthetic

Resposta da Drpilus Smile Design & Aesthetic

Bonjour Esra, merci infiniment pour votre recommandation chaleureuse ! Nous sommes ravis que votre expérience chez DrPilus ait été une réussite totale. Aysel sera très touchée par vos mots ; elle s'efforce toujours d'accompagner nos patients avec amour et attention, du début à la fin. Votre bonheur est notre plus grande réussite. Au plaisir de vous revoir !

Avaliado com 5 de um total de 5 estrelas

Tarik m’a fait le massage dès le…

Tarik m’a fait le massage dès le deuxième jour de mon opération. Il a été parfait et a su m’expliquer les bonnes positions et bonnes pratiques à avoir pour la suite.

6 de maio de 2024
Avaliação não solicitada
logotipo da Drpilus Smile Design & Aesthetic

Resposta da Drpilus Smile Design & Aesthetic

Bonjour Stecy, merci d'avoir partagé votre expérience ! Nous sommes heureux de savoir que les massages et les conseils de Tarik ont contribué positivement à votre récupération dès le deuxième jour. La compréhension des bonnes pratiques est essentielle pour un résultat durable. Nous transmettrons vos remerciements à Tarik. Bonne continuation dans votre processus de guérison !

Avaliado com 1 de um total de 5 estrelas

Half a year has passed since the…

Half a year has passed since the operation. The clinic manager does not answer me. I have terrible scars and oximetry. pus on the chest. I do not recommend this clinic. no way!!!! The thing is that I have terrible scars and the areolas on my chest are directed in different directions, they were not sewn on correctly. the right breast is lower than the left. This is not a matter of the first operation, but the fact that the work of the doctor at your clinic was not done well. I wrote to the managers of your clinic about this, but no one answered me.

23 de julho de 2023
Avaliação não solicitada
logotipo da Drpilus Smile Design & Aesthetic

Resposta da Drpilus Smile Design & Aesthetic

Hello Anna,

We performed a breast implant exchange + lift operation for you. During the lift operation, it was necessary to repair the chest muscles due to the capsule formation around the implants from your first surgery, which had disrupted the anatomical structure of your muscles. Unfortunately, achieving 100% symmetry after correcting the damage from the first surgery is not possible. If we had placed larger implants to compensate, it would have risked further damage to your muscles and potentially caused even greater harm after the second operation, as our doctor explained during the consultation. The treatment method applied was the most suitable for your health, as discussed with your doctor. Any further delay could have led to permanent damage to your pectoral muscles due to capsule formation after the initial surgery. Errors made during the first surgeries make revision operations even more challenging. You have indicated that your health condition has been good during post-operative follow-ups, which we have been monitoring continuously. We will continue to share feedback from our doctors with you and manage your process accordingly.

DrPilus Team

Avaliado com 1 de um total de 5 estrelas

Worst experience of my life!

My partner and I paid a substantial amount of money to both have veneers done at this clinic. We were greeted by a lady called Olsla who treated us like we were animals. They rushed our treatments as they were understaffed and cleanliness was an issue. Some staff were not even wearing masks and gloves in the treatment areas. I noticed equipment was not being sterilised also which is why my husband ended up getting a mouth infection. My teeth are also uneven the left side of my mouth is different to the right. The pain was excruciating and was not explained to us professionally from the beginning and after care was not even performed.
We complained before we left and Osla decided to purposely send the driver to the wrong airport so we missed our flight which we originally paid for with the clinic, therefore we had to pay for another flight back home and a hotel stay overnight. They refused to refund us and we are very disappointed with the service and results. I would not recomend anyone to use Drpilus in the near future absolutely disgusted at the way they treated us. Now we will be getting veneers redone in the UK we regret going to Turkey

15 de abril de 2024
Avaliação não solicitada
logotipo da Drpilus Smile Design & Aesthetic

Resposta da Drpilus Smile Design & Aesthetic

Dear Evemariedominica, we are deeply concerned by the gravity of your allegations. At DrPilus, we maintain rigorous sterilization protocols and professional standards for all our patients. We have reviewed our records and logs regarding your transfer and treatment process. We categorically deny any claim of intentional misconduct. Since you have provided your contact details, our legal and medical departments will reach out to you directly to investigate these claims thoroughly. We take patient safety and satisfaction as our highest priority and will not leave these points unaddressed

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