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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Drunk elephant is only sold at Sephora and not ulta and it makes it hard cause I have to get my drunk elephant stuff online if I want smt cause the closest Sephora by me over 4 hours away. Drunk eleph... Ver mais

Avaliado com 1 de um total de 5 estrelas

I'm sure Drunk Elephant products are excellent, they are all our children talk about. Our daughters are 10 & 12 and being targetted by influencers probably being hired by companies like yourselves. M... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have sensitive fair skin. I have tried just about every skin care line from very expensive to drugstore lines over the past 25 years. Nothing works so well as the Drunk Elephant Line which I have b... Ver mais

Avaliado com 1 de um total de 5 estrelas

This company is a fraud! My package arrived empty. Their customer phone number sends you to write an email. HOWEVER, after initially responding to my first email that they'll check with FedEx, they ha... Ver mais

Detalhes da empresa

  1. Clínica de Dermatologia
  2. Farmácia

Informação fornecida por fontes externas variadas

Learn and shop our non-toxic, clinically efficacious system infused with Virgin Marula Oil, clean actives, healthy super fruit extracts - all "clean-clinical"


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

99 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

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Avaliado com 1 de um total de 5 estrelas

The deodorant cause irritation and made…

The deodorant cause irritation and made my skin red AF, it burned for over a week. The deodorant was all over the lid when I opened it and it doesn't stay clean.
I don't really used deodorant and I really wanted to find one good for my skin, I tried dove etc...I was using one from old spice cause its the only one that hasn't burn and turn my armpits dark.
Yes, I've tried many during my teenage years and all of them failed me, but after seen this product to be "good" I decide to invest on it, since I haven't used anything in years besides old spice once in a while, but this is the most HORRIBLE deodorant I ever tried.
To make it more clear, I did not used it right/after shaving or combined it with other products, I also use neutral soap bar. I had the burn on my skin for over a week and the dark color after for two months.
Girls with sensitive skin DO NOT TRY IT, DO NOT PLAY GAMES HERE!!! Get one from old spice (bear love smells good) and it doesn't burn your skin AF.

22 de janeiro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dit merk bevat microplastics

Dit merk bevat microplastics. Zolang skin care producten dit gebruiken zou je het links moeten laten liggen.

10 de novembro de 2020
Avaliação não solicitada
logotipo da Drunk Elephant

Resposta da Drunk Elephant

We stellen het op prijs dat je de tijd hebt genomen om een review te schrijven over mogelijke microplastics die worden gebruikt in Drunk Elephant-producten. Ten eerste kunnen we u verzekeren dat we geen microplastics gebruiken in producten van Drunk Elephant. Microplastics zijn verboden in de Verenigde Staten, dus we zouden ze niet kunnen gebruiken, zelfs als we dat zouden willen. Wij willen dit niet. Sommige van onze producten hebben functies die een beetje op microplastics kunnen lijken, maar dat zijn ze niet. F-Balm Electrolyte Waterfacial bevat bijvoorbeeld "microbeads" gevuld met vetzuren die openen wanneer ze op de huid worden aangebracht. Deze microbeads zijn plantaardig en op geen enkele manier schadelijk voor het milieu zoals microplastics dat zijn. Andere producten, zoals Slaai Makeup-Melting Butter Cleanser, worden geleverd met een klein flesje exfoliërend poeder dat is gemaakt van bamboe, niet van plastic. Als je ooit vragen of opmerkingen hebt over een ingrediënt dat Drunk Elephant gebruikt, kun je het beste mailen naar onze Customer Relations-medewerkers op info@drunkelephant.com zij weten alles over onze producten en zullen je vragen persoonlijk beantwoorden!

We appreciate you taking the time to write your concerned review about possible microplastics used in Drunk Elephant products. First, we can assure you that we do not use microplastics in any Drunk Elephant product. Microplastics are banned in the United States, so we couldn’t use them even if we wanted to. We do not want to. Some of our products do have features that can sound a little like microplastics, but they are not. For example, F-Balm Electrolyte Waterfacial, contains “microbeads” filled with fatty acids that burst when applied to the skin. These microbeads are plant-based and in no way harmful to the environment the way microplastics are. Other products like Slaai Makeup-Melting Butter Cleanser come with a small vial of exfoliating powder that is made from bamboo, not plastic. If you ever have any questions or concerns about any ingredient Drunk Elephant uses, please email our knowledgeable and friendly Customer Relations staff at info@drunkelephant.com and we will address your questions personally!

Avaliado com 1 de um total de 5 estrelas

Disgusting customer service

Disgusting, offensive customer service. I loved their products but will never purchase again. I purchased their expensive Trunk 3.0 for the holidays and the included skincare fridge died within a few months. I reached out and they said they were sold out so there was nothing they could do. I said that I understood, but I was very disappointed because the fridge was a huge reason I purchased the set and asked if there was anything else that could be done to help. They ignored me for several weeks, so I contacted them again on email and social media. On Instagram they pretended to be concerned in the comments, but ignored all of my private messages after asking me to send my previous correspondence. I don't think it's unreasonable to expect this fridge in a $450 set to last longer than a few months, and that I should not keep getting ignored when I'm being patient and understanding in trying to come up with a fair solution. All I was asking was for some sort of acknowledgement and something to help make up for the fact that I could not get this item replaced, such as a coupon or a small credit toward a new purchase. Instead, they essentially scolded me for reaching out and insisted they had done everything they could to help and I was being unreasonable. They refunded some previous smaller orders I had placed with them and scolded me in the process of doing so, even though I hadn't asked them to do that and had just wanted some help regarding the fridge. A couple of months later I tried to give them another chance and placed an order, only to find out a few days later they had canceled it when I went to check on its status (and they did not email me or do anything to let me know it had been canceled). I'm assuming I've been blacklisted without my knowledge. These products are way too expensive to treat customers like this. I've spent thousands on this company's products but was treated like a freeloader. Previously I was happy to pay for good quality products, but there are plenty of less expensive dupes I can use that don't come with insults and terrible, entitled customer service. Congrats, DE, you've lost a customer for life.

15 de setembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Drunk elephant DOES NOT CARE about you!

DON’T SPEND YOUR MONEY ON A BRAND WHO DOESN’T VALUE YOU!!!!!!!! If I could give this 0 stars, I would. They speak down to you if you pose an intellectual question you need answered. They threaten their influencers and block you if you leave comments on their Instagram. They bully and they refuse to put their customers first.

29 de agosto de 2020
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

love it

The night cream with the light green colored cover is just okish, while the vivid pink-colored night serum(AHA&BHA) is so good, it healed my breakout in no time!!!!

8 de junho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love drunk elephant products

I love drunk elephant products! Some products are not for everyone and you should do the research before you try each one to see if it's right for your skin type. But so far, the B-hydra serum and the tinted bronzi cream has been great.

5 de junho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This skincare is a miracle

This skincare is not only incredible as is, but it saved my skin after a bad experience with another line. It took my rash away, brightened my skin, and overall leaves my skin moisturized and feeling amazing. I started with a few products and now I own about 8 or 9. The protini is so wonderful that it feels more like a serum than a moisturizer, therefore not thick and gloppy at all. The vitamin C serum has helped my bits of rosacea along with the rash I was left with after the last products. And the face mask with the pink lid is a must-buy. I only use it about twice a month and my skin feels better than a $120 trip to the esthetician. Overall, I’m addicted for life and can’t recommend highly enough.

17 de maio de 2020
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I like it

Purchase the face oil and liked the results but wouldn't say its a must have. Shipping was okay, a bit longer than usual but I'm happy to wait given the pandemic and all.

29 de abril de 2020
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Nothing but hype

Average product at premium price is not worth it the usual clarins worked a lot better this is nothing but hype

8 de janeiro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This is my new HOLY GRAIL skincare brand!

This is my absolute HOLY GRAIL of skincare. The whole line is a new way of doing skincare & mixing different products from the line together to streamline/make your routine much easier & also much more effective. Tiffany Masterson is the stay at home mom behind the brand, she developed the line because her family had eczema and other skin issues. She dived into the skincare world & found the Suspicious Six ingredients that didn't seem to help anyone's skin, in fact they all led to one issue or another. This also falls in line with the clean ingredients skincare route that alot of brands are choosing. When the products have less ingredients, like DE products, they give better results & can help pinpoint your skins exact needs.
If you're looking for a new way of getting your skin back to it's former glowy, supple, moisturized, acne free version of itself, this could be your best friend!! I absolutely love everything from this brand. It is more expensive but literally, I use 2 drops/pumps of their serums & creams per use! Shocking how fabulous great products can make such a huge difference in such a short amount of time!

26 de novembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I literally use all their products but…

I literally use all their products but this review is solely about their customer service. I received one of their merchandise items as a gift and had an issue with it and with no questions asked I got a free label to send my item back and I’ve already received a new one. Suzy was the lovely woman who helped me customer service and was so great and quick to respond and answer all my questions. I also love that I had her reach out to me personally to ask if I received the item. With such a huge company I was expecting to hear from somebody else

8 de novembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lala cream is so good to me

Lala cream is so good to me. I absolutely love the formula and the packaging. The cream feels very rich, the texture is the best than other cream I have ever use. My skin feels so moisturized!!

8 de setembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Drunk in love since day one!

Okay, I’m a huge DE fan. I have been for years. I’m in the UK so I’d either stock up when I was in the US or order from Sephora online and have stuff shipped here. When Sephora stopped shipping to the UK and I didn’t have a US trip planned for a few months, a friend of mine in Illinois offered to post a box over if I ordered it to her address. I ordered a huge stash from DE.com (with a much appreciated welcome discount code) and had it shipped to her. Sadly, my package got delayed/presumed lost, so I emailed DE on the off chance it had been returned to them. They were unbelievably kind and worked hard to try and track down my package. When they couldn’t, they incredibly sweetly sent me a package of deluxe sample products to keep me going until my package arrived. It wasn’t even their fault it had gotten lost and they went above and beyond to help out. Eventually my package showed up (crammed with a bunch of extra samples as that’s what they do) and has since launched in the UK. I’m a customer for life.

17 de julho de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best customer service

DE has definitely the best customer friendly service. I had bad experience with functioning of bottle of their C-Firma serum which I purchased from cultbeauty.com and Drunk Elephant has sent me a new one despite Cult Beauty refused to make it.
Thank you Ann for all your assistance and real help!

14 de fevereiro de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very poor customer service

Very poor customer service, I ordered quite a number of different products from them and was excited to try them out for the first time and was anticipating my package to be delivered. Come to find out it was order at the wrong place, and I understand mistakes happen so I was willing to work with them. They said they will send me a new one but we’re barely apologetic and seemed like them didn’t want to make things right or appreciated me as a customer. They also said they would send it next week with 2 day shipping but I am having to wait another week. So I have have to wait over 2 weeks. Very disappointed with the level of customer service.

2 de fevereiro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Unbelievably good customer service

I realised I'd made a mistake with an order and emailed customer service. i got a response within 10 minutes and the problem was sorted in 20. Super quick, friendly and helpful. Really impressed.

14 de dezembro de 2017
Avaliação não solicitada

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