Dusk Avaliações 444

Ordered January Delivered a bed without all the parts. Constantly emailing them. Still no bed! Supposed to deliver this week and now cancelled, said it’s out of stock, it’s not! It’s still on their site but now more expensive than when I bought it. No mention of a refund. No response to my emails. Trading Standard need to be called in.

Having made an order for a small rug and a basket and was offered next day delivery for an additional cost.
I preceded with the purchase. 5 days later and having noticed it took them 3 days to process the order I still do not have my order
No sense from Dusk.
Avoid.
1000000 satisfied customers claimed.
More like 950000 disappointed and dissatisfied customers.

very bed website i paid money for my bed which i have orderd.after 25 days they did not deliver my order and now they are not replying anything.they dont have a contact number is cheater company fake company fraud company dont buy anything from here..my order id is s22793799

Horrible Experience.
Ordered a bed with estimated delivery date which they have pushed by a WHOLE MONTH.

No phone number found online to impossible to call and resolve. I am sending emails but receiving no reply.

Absolutely horrible experience. The government should not allow such companies to operate in this country.

Completely UNACCEPTABLE

Order number S22772594 - CANCEL MY ORDER AND REFUND ME ASAP OR I WILL ESCALATE THIS.

Dreadfully unhelpful customer service. I complained about a flat double sheet I ordered being far smaller than other makes of flat double sheets. This sheet does NOT fit a double bed even though it’s advertised as such. Their customer services would not offer me a refund and basically said the measurements are on their website. Stupid me - I assumed they’d be a double sizeas they’re sold for a double bed! AVOID THIS COMPANY!

Ordered some towels, all showed as in stock but my order was only partially dispatched, when I looked on my account it said that the missing items would be delivered more than a month late, this is against the ordering online rules that says that orders must be delivered within 28 days. I contacted Dusk for a refund but had to reply to numerous emails to confirm that I don’t want a substitute I just want my money back. Why can’t they take the first email and act on it?

Please don’t order from this company. They cause nothing but a great amount of stress.

After having a previous issue with them, the start of the year. I had to claim back the money for my order from my bank - due to a service that was herendous. I didn’t receive my item and it was impossible to talk to a single person to get any information about it.

Finally, a member of customer service got in contact once this has started with my bank and apologised. Reassured me it wasn’t acceptable and promised standards moving forward would be nothing but the best. I was given a voucher as a good wheel gesture. Stupidly I made another order with them for a sideboard for my new home.

The sideboard was delivered last week, once opening the box it’s a completely different design. Not the one I fell in love with and ordered.

I’ve contacted DUSK, sending photos of what I’ve received, sending them photos of what I ordered and also both different side boards on their website.

Customer services have came back saying they can only deal with this if there is a fault with the furniture, broken or damaged and there is nothing they can do. They’ve stopped responding to my emails and I’ve tried reaching out to them on social media also, asking if someone can please call me so I can return the sideboard. I’ve explained how stressful this is, having a large item I didn’t order in the way and the inconvenience of not being able to unpack and sort out my new home. I explained I had Booked a week off work to try and get my home sorted, for me and my children. This should be a happy time for us and is now being ruined due to an awful service once again with this company. They don’t care.

This company needs to stop trading - I’ve honestly never known anything like it. I can’t even explain how stressed I am and how ill this is making me over the past few days. Please, save yourself the stress that they come with. It’s honestly not worth it.

I bought my bed with a delivery date (not ‘estimated’ I’d like to add, but confirmed). No correspondence to tell me that the delivery would be late, just didn’t turn up.
No phone number found online to impossible to call and resolve much quicker than the email route I am having to go down, where replies are slow and vague. Still not come to a resolution after 3 weeks of emails.

Put simply: I would like the bed that I ordered to come ASAP or, a voucher code to buy another bed.

Order number ending 3829

I’ve had an incredibly frustrating experience with Dusk. Due to an error on their website, my delivery address was entered incorrectly. I notified them immediately, but it’s now been over a month and I’m still waiting for confirmation that the address has been updated.

Despite sending multiple emails, I’ve received no response, no resolution, and worst of all, no update on when – or if – my dining table is even being delivered.

This level of service is completely unacceptable for a company in 2025. I expected better communication and accountability. I will not be ordering from them again and strongly urge others to be cautious before making a purchase.

This is beyond comical! No delivery is made, you can't reach Dusk Customer Service! You fill in the contact form, it goes to space, you email, then receive notificatuon that their email box is full so the server can't deliver than call but it hangs up in you. Trading Standards should really shut them down. DO NOT BUY

Still waiting to hear back from my previous complaint where they asked me to submit my order number…which I immediately did.
How do I organise a full refund ???

Do not buy anything from this company we are now months into an order of 2 bedside table and still no luck, they keep giving delivery days and don't deliver. Looks from their website that they are in trouble. Not even answering their emails and phones now so don't fall for it.

I ordered a pair of curtains, and was given a month delivery time. This got my back up, because it's just curtains?? Other than a confirmation email I had zero contact from dusk. The delivery date past and no curtains. I then began trying to contact them, which is was basically impossible. I checked the site and it was showing they were now offering next day delivery. I saw someone suggesting an Instagram DM was the best way to get in contact. They finally replied the curtains arrived 2 weeks later. My main problem with this company is why don't they just put, out of stock on products!? They run massive discounts and long delivery times. They must be playing catch up 100% of the time. I won't be using them again, and will be telling anyone thinking of ordering from them to shop else where.

Item was due to be delivered by the 3rd May. The date passed with no update and no chest of drawers. I then received an email stating item would be delivered on the 13th May. No update and no chest of drawers.
Responses to emails are slow and frankly I don't trust this company. WIth their poor customer service and appalling reputation this company will eventually go into liquadation . Be warned!

Excellent and outstanding customer service, I hadn’t read the reviews before ordering and I showed a friend what I’d ordered and she said the reviews aren’t good so I was dreading having any issues but the problem was sorted promptly and I’m delighted with the outcome. Thank you

If I could give Dusk 0 stars I would. We ordered a huge amount of furniture from them in early February. The date which the furniture got delivered was not the date we initially picked. When the furniture was eventually delivered, a whole piece of our bed was missing. Trying to communicate with Dusk to get a replacement part was HUGELY time consuming, supremely frustrating and overall a terrible experience.
After 2.5 months, we were finally able to no longer sleep on the ground. When asking Dusk for compensation for this, they offered us £50 in points that can be used at their store which overall feels disrespectful.

ordered a bed and mattress and was given a delivery date, old bed was given away, delivery time came and went with no contact whatsoever. eventually told booking system failed and was given 2nd date 3 weeks away. bed came on the given date but it was light grey instead of the dark grey ordered. still failing to reply to answer my persistsant emails. I was given a miserly £60 voucher which had a use by date which i only saw just in time or i would have lost that too, My advice, go elsewhere !!

Ordered a Quinn dining chair. As described, absolutely happy with communication. Extremely pleased with chair it was already assembled. Great chair for a reasonable price. Excellent service.

Unreliable and not trustworthy.
I payed for a next day delivery but the order never came.

Despite an acknowledgement of my previous review and a commitment to look into the problem of my order on the 10th April...still nothing! This is shocking customer service. Extremely disappointing and not acceptable.