Dusk Avaliações 444

They don’t deserve 1 star. Ordered some furniture with a delivery date of 1 week in April. They took the money. No goods have been delivered. They are now saying delivery in July!!! Avoid at all costs

Ordered two duvet covers in December. Estimated delivery has passed so tried emailing and calling but no response.
Still able to order duvet covers on website so why have they not fulfilled my order?
Terrible customer service!

Wish you could leave no stars for this company. We ordered 2 wardrobes, bed and dressing table. Unfortunately we received 3 boxes for the wardrobe instead of 2 and 1 for the bed instead of 2. This was 2 weeks ago. After emails and phone calls every day being told it will be resolved by the end of the day. Called again today and still nothing. Normal company's would just deliver a replacement and pick up the wrong item. This doesn't seem to be the case. They are looking for the so-called lost item. Which was clearly just a mistake in their warehouse nothing to do with the delivery company. I will be asking for a refund and for them to pick up items. Then re ordering a bed for a proper company. With correct departments that can actually help you..... disgusting company will be reporting to trading standards

Unfortunately I can’t give 0*! Completely the wrong item was delivered. The only way to contact them is through the email. Took 24hours to get a response and was assured the correct item would be despatched and incorrect item collected. Replied to request an indication of how long this would take & followed that up with a further request for an update on this. 5 days later now. No response and no idea when our correct item will actually be delivered. Appalling service. Now plan on cancelling the order completely & just arranging a return and refund.

I wish I could give this company zero stars , terrible communication , item never arrived even for a scheduled delivery . They are now just ignoring my emails . Whole company needs to be shut down

I HAVE TO SAY I WAS VERY SURPRISED TO SEE ALL THE NEGATIVE REVIEWS AS I HAD VERY GOOD CUSTOMER SERVICE BY NIAMH WHO DEALT WITH MY ISSUE WITH PROFESSIONALISM & PROMPTNESS.
LETS HOPE WHEN MY REPLACEMENT 6 KITCHEN STORAGE JARS ARRIVE THEY WILL COME COMPLETE WITH THEIR WOODEN LIDS THE PREVIOUS JARS DID NOT, MAKING THEM UNFIT FOR PURPOSE

Appaling company

Ordered in January but still not delivered and no response, will need to speak with Bank just to get money back !! emails are just returned

After having to leave a poor review to make this company resolve my issue, I am pleased that this has now happened and I have received my order. I also received a goodwill gesture without asking for anything. The problem could have been resolved more quickly if the “contact us” worked on the website.

Ordered bed 17th April, delivery was supposed to be early may , had email saying it's changed to 17th July.
Can't get hold of them to cancel!
Shocking customer service!

I ordered a table, waited nearly two weeks for delivery for the table to arrive completely smashed to bits. Contacted DUSK for a replacement to be told another 3 weeks wait. Therefore been left with no table (as I got rid of the old one in preparation for the new one) and a massive big box in my already small living room for nearly a month with no offer to come and collect before my new one arrives . My kids are having to eat on a towel on the floor, not ideal in the Easter holidays!!! Been offered nothing but dusk points to spend on the website to apologise. My living room is completely taken over with polyester and boxes with no sympathy from dusk. Avoid

EDIT -

Damaged table was finally collected last week after 3 weeks sat in my lounge, new delivery date was yesterday booked the day off work it was then cancelled. New day booked in today - table not arrived and should have been here between 8.30-10.30

No number to call dusk, nobody responding to my emails, tracking hasn’t moved since this morning saying on hold - another day booked off work and still a month later no table and my kids are eating on a towel on the bloody floor. 4 chairs sat in my living room with no table for my family to I sit on, spent the whole holidays in his way.

Avoid the company at all costs I’ll be going to trading standards and getting a full refund they have made me poorly

Update still no table or any contact from dusk absolute CROOKS 1st may now!!

I bought an otterman bed with a dual mattress just a little over a year ago.
The bed arm keep getting stuck and as for the mattress it has sunk on both sides. I’ve tried contacting dusk for over 6mths now and no joy. I just don’t know what to do other than maybe take civil action against them. It’s not fair, I saved up for a year to be able to buy a new bed and this is the outcome - appalling!

Appalling!!!!

Ottoman bed was meant to be delivered last Friday (18th April)No correspondence from DUSK!!
Delivery company texted a message on Thursday 17th April to say delivery was booked for Thursday 24th April. 2 full time workers took unpaid leave days off on 18th. Again, no correspondence from DUSK!
Delivery arrived on Thursday 24th April…..opened boxes to find no slats or fixings. ANOTHER unpaid day off !!

This company really is a shambles. I thought, or rather I was hoping I’d be in the minority and it goes plain sailing.

PLEASE AVOID AT ALL COSTS….. I have been sleeping on sofa for 6 nights, 2 days wages, god only knows how long I’ll have to wait now

Appalling - Do not buy from this company. Ordered a double bed, received an order confirmation and delivery promised within 10 days. The bed finally arrived 2 months later incomplete - all slats and hardware missing rendering it completely useless. Communication was practically zero - their phone lines have been turned off due to ‘high call volumes, and there is a whole Facebook page dedicated to ‘Dusk Complaints’. Do not use this company.

The service at Dusk was inexcusably deplorable, marked by egregious delays, apathetic staff, and unfulfilled assurances. An ordeal of inefficiency and exasperation.
Salvation came through Triphxm a paragon of refinement. Their meticulously finished, exquisitely crafted furnishings epitomise quality and elegance. Service was prompt, courteous, and unequivocally professional.
A lamentable beginning, but a serendipitous end.

Why are big brother sponsoring this company they do not deliver goods ordered no answer to emails an no phone number totally disgusted with service still no wardrobe that was £400

Ordered my daughter’s bed in January. Still hasn’t arrived. No contact from them. I’ve contacted customer services three times but no response. My daughter’s been sleeping on a Matress on the floor. Not sure where to go from her. They took the money back in January.

Absolutely disgusting customer service!! Ordered sideboard, bedside tables and chair in early February now into April and still nothing.
Delivery date came and went, money taken from account but no goods.
Asked for a refund they never replied.
DO NOT Order From this company you will never see your goods or your money.

Do buy from Dusk had my money for manhattan sofas llove seat and poffee from November 2024. Still have not received any of the items ordered . Emailed number iof times and phoned . cancelled ask for a full refund . Finally got a response saying a cancellation team will contact me in 72 hours and issue a refund . 6 days later no contact and no refund .
Trading standards have already are taking up peoples complaints and looking into this company

Absolutely appalling customer service and missing order, please do not use this company.
Ordered new sofas and due to be delivered 20th March (which was a long wait from when I ordered but that wasn’t an issue). Had confirmation the night before via text and email that the order was coming at a designated time on that day, therefore we got rid of our old sofas and booked time off work. The morning of delivery I had a text confirmation at 6am that the delivery was cancelled but no explanation. When I tried to chase dusk they have shut off their phone number (due to high volumes of calls) and multiple emails have bounced back. I managed to speak with the delivery company they use, Rhenus, who ignored me dusk hadnt even sent them the full order.
I contacted via all social media platforms with no luck.
After putting in a complaint via the website I did get an email response, but just full of empty apologies no actual explanation or delivery date. And then silence again for another 2 weeks.
I have told the company I am heavily pregnant, have 2 year old and no sofas , yet they continue to ignore all the emails.
I am now trying to chase a full refund but again, being ignored.
I have since read multiple reviews and complaints of customers saying the same thing.

What a disappointment Dusk are.
Still waiting on a delivery with no idea when it will arrive. They don’t seem to have any idea and obviously outsource a delivery company that they don’t have communication with.
It’s a joke.
Very disappointed and definitely won’t be buying from them again