A beautiful shop, once inside you just want to explore & the interesting items to peruse make it very enjoyable. There’s quality, style & fun here, somewhere I find something for myself and gifts for... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
I recently bought Baton Rod Globe Pendant for a project in the centre of London unfortunately a bulb got smashed so we had to replace which was very straight forward and Isabelle was very helpful as w... Ver mais
The service Dyke & Dean provide can be described in one word - outstanding. I searched online stores globally, as far as search engines can reach, and D&D were the only store who had this particular i... Ver mais
A empresa respondeu
I stumbled upon this website whilst looking for a butter dish of all things as a gift. Fabulous enamel kitchen wear and lots of other interesting home products, very original. Excellent customer... Ver mais
Detalhes da empresa
- Loja de artigos domésticos
- Fornecedor de lâmpadas
- Loja de Ferramentas
- Loja de Iluminação
- Loja de Móveis
- Loja de utensílios de cozinha
Escrito pela empresa
At Dyke & Dean, we pride ourselves on our eclectic mix of homeware and lighting products. Founded in 2013 by Eddie Lloyd-Dyke and Oliver Dean in the historic town of Hastings, our store's focus is to fuse contemporary with traditional - old school qual...
Informações de contato
14 CLAREMONT, TN341HA, HASTINGS, Reino Unido
- 01424 429202
- info@dykeanddean.com
- www.dykeanddean.com
4,8
Excelente
454 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
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Poor lamp holder.
The lamp holder was not wired and the parts were of different finishes, the base was chrome but the lamp holder looked like nickel. I now wish I would have only purchased the shade and bought the holder elsewhere, I could have saved money.
16 de outubro de 2021
Resposta da DYKE & DEAN
Hi Tony,
Thank you for your review of your experience with Dyke & Dean.
We are sorry that you aren't completely satisfied with your order. Please feel free to contact us directly if you have any problems and we will endeavour to sort them out as soon as we can.
We offer refunds within 14 days of delivery if you unhappy with any products and wish to return them.
Kind regards,
Dyke & Dean
Resposta da DYKE & DEAN
Buenos dias Miguel,
Gracias por su revisión de su pedido reciente, siempre es bueno escuchar los comentarios de nuestros clientes.
Gracias por su repetición personalizada.
Esperamos que disfrute de su compra y esperamos volver a verle en el futuro.
Todo lo mejor,
Dyke & Dean
Mega light bulbs
My mega size light bulbs were just right. Well packed and very prompt service
14 de outubro de 2021
Resposta da DYKE & DEAN
Hey Susan,
Thank you for your kind review regarding your recent order, it's always great to hear positive feedback from our customers.
We hope you enjoy your purchase and we hope to see you again in the future.
Warm regards,
Dyke & Dean
Great service
Great service, cool product. Pricey but they are selling niche items.
14 de outubro de 2021
Resposta da DYKE & DEAN
Hi Jeff,
Thank you for your kind review regarding your recent order, it's always great to hear feedback form our customers.
We hope you enjoy your purchase and hope to see you again in the future.
Take care,
Dyke & Dean
Resposta da DYKE & DEAN
Good afternoon Mark,
Thank you for your kind review regarding your recent order, it's always great to hear feedback form our customers.
We hope you enjoy your purchase and hope to see you again in the future.
All the best,
Dyke & Dean
Fab products
Great store, fab products and speedy customer service. There’s so much inspo here - especially if you’re into 20th century britcore!
13 de outubro de 2021
Resposta da DYKE & DEAN
Hi Kate,
Thank you for your kind review regarding your recent order, it's always great to hear positive feedback.
We hope you enjoy your purchase and hope to see you again in the future.
Kind Regards,
Dyke & Dean
Excellent service
Excellent service. We had to query an issue with an item, and within 48hrs had a no-quibble replacement. Where does one get customer service like this nowadays? I would happily make purchases from here again and recommend highly. Thank you for an excellent experience that went above-and-beyond.
12 de outubro de 2021
Resposta da DYKE & DEAN
Good afternoon!
Thank you so much for your positive review of your experience with Dyke & Dean.
We are glad you are happy with you order and the efficiency of our customer service team :)
We look forward to seeing you in the future!
Kind regards,
Dyke & Dean
Sub-standard products not as advertised
The quality of both products I bought from Dyke and Dean was incredibly disappointing. The products I received are not those advertised on the website and are sub-standard. The soap dispenser bracket is not made of solid brass, even though it is advertised as such and there is no engraved brand name on the bracket, as pictured on the website. The wall hook is also not brass but just plastic in some sort of metal effect coating. I though that they would finish off our bathroom really well, but we will have to look elsewhere for proper quality products. Such a shame.
11 de outubro de 2021
Resposta da DYKE & DEAN
Good morning Olivia,
Thanks for your review.
We always appreciate constructive criticism and we are sorry to hear you are not happy with the products you ordered from us. The soap pump holder is stated as solid stainless steel soap pump bracket, finished in anodised satin brass in the description. The hook is stated as made from powder-coated steel in the description.
Also in the product description it states - 'Please note, some images may include our Dyke & Dean logo as a watermark which does not appear on the product itself', this is why the logo is not engraved on the product itself.
We are always happy to sort out any problems if you contact us directly and offer returns if you are not completely satisfied.
All the Best,
Dyke & Dean
Resposta da DYKE & DEAN
Hi Sarah,
Thank you for your kind review regarding your recent order, it's always great to hear positive feedback.
We hope to see you again in the future.
Kind Regards,
Dyke & Dean
My order took a long time coming
My order took a long time coming. Despite the order being ready for dispatch within 24 hours I had to contact Dyke and Dean by email 14 days later to tell them that my order was still not in transit.
On a positive note, after I sent the message my order arrived 2 days later. It would, however, been courteous for them to actually contact me to apologise for the delay.
I cannot fault the quality of the goods sent. I ordered a range of products including a ceiling rose, kitchen knife, tea towel and candles, all of which I am very pleased with.
The 3 star review is because their is room for improvement in customer service. I would hope that this is not a regular occurrence and would order from Dyke and Dean again as I love their products.
9 de outubro de 2021
Resposta da DYKE & DEAN
Good afternoon,
Thank you for your review.
We are so glad you are happy with the products that you received. We always appreciate constructive criticism and we are sorry to hear you are not happy with our customer service, we aim to reply to emails within 24 hours, so we are unsure how this got missed this time.
I'm really sorry that your order was delayed, and we would love to make it up to you and show you this is not a regular occurrence if you do order with us again :)
Kind regards,
Dyke & Dean
a nice company-approachable and helpful
9 de outubro de 2021
Resposta da DYKE & DEAN
Hello Jennifer,
Thank you for your kind review regarding your recent order, it's always great to hear positive feedback
We hope you enjoy your purchase and hope to see you in the future.
Kind Regards,
Dyke & Dean
excellent service quick delivery thank…
excellent service quick delivery thank you
9 de outubro de 2021
Resposta da DYKE & DEAN
Good afternoon Andrew,
Thank you for your kind review regarding your recent order, it's always great to hear positive feedback and we are very proud of our team.
We hope you enjoy your purchase and hope to see you again in the future.
Kind Regards, Dyke & Dean
Such beautiful stuff and really great…
Such beautiful stuff and really great customer service. Human and helpful.
8 de outubro de 2021
Resposta da DYKE & DEAN
Hello Katie,
Thank you for your repeat custom and your kind review regarding your recent order, it's always great to hear positive feedback and we are very proud of our customer service team.
We hope you enjoy your purchases and hope to see you again in the future.
Kind Regards,
Dyke & Dean
Resposta da DYKE & DEAN
Good afternoon Angela,
Thank you for your kind review regarding your recent order, it's always great to hear positive feedback.
We hope you enjoy your purchases and hope to see you again in the future.
Best,
Dyke & Dean
Outstanding
The service Dyke & Dean provide can be described in one word - outstanding. I searched online stores globally, as far as search engines can reach, and D&D were the only store who had this particular item in stock. Ordering on their website was as easy as 1-2-3, they shipped promptly and kept me informed of the progress. I’m glad they used a lot of padding because the outer box took some serious beating, but the lantern inside was intact. In other words, an example of what modern-day remote shopping experience should feel like.
4 de outubro de 2021
Resposta da DYKE & DEAN
Good afternoon,
Thank you for your positive review regarding your recent order, it's always great to hear feedback from across the pond and we are glad the packaging was satisfactory.
We hope you enjoy your purchase!
All the best,
Dyke & Dean
Sink
Item arrived slightly damaged/ imperfect, I made contact and had a response the same day and a new item arrived the next day. Very prompt resolution and great product.
2 de outubro de 2021
Resposta da DYKE & DEAN
Good afternoon,
Thank you for your kind review regarding your recent order, it's always great to hear feedback from customers. If there are any problems we do aim to resolve them as soon as possible.
We hope you enjoy your purchase!
All the best,
Dyke & Dean
Great service
Fast delivery and item wasn't damaged. Packaging was recyclable. Will order form them again
1 de outubro de 2021
Resposta da DYKE & DEAN
Hello,
Thank you for your review regarding your recent order, it's always great to hear positive feedback. We do aim to help the planet in anyway we can including recyclable packaging where possible.
We hope you enjoy your purchase!
Take care,
Dyke & Dean
Excellent products and service.
1 de outubro de 2021
Resposta da DYKE & DEAN
Hi James,
Thank you for your kind review regarding your recent order, it's always great to hear positive feedback.
We hope you enjoy your purchase and hope to see you again in the future!
Take care,
Dyke & Dean
Excellent service
The product was delivered promptly. It was excellent quality and good VfM, but unfortunately too big for my bathroom. I therefore returned it. They refunded me immediately and their customer service was excellent.
1 de outubro de 2021
Resposta da DYKE & DEAN
Hello James,
Thank you for your positive review regarding your recent order, it's always great to hear feedback from our customers experience.
We hope to see you again in the future!
All the best,
Dyke & Dean
Very helpful staff with lovely products.
1 de outubro de 2021
Resposta da DYKE & DEAN
Good afternoon David,
Thank you for your positive review regarding your recent order, it's always great to hear feedback from our customers experience.
We hope to see you again in the future!
Kind regards,
Dyke & Dean
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