Dylan Oaks Avaliações 

385
•
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I just want to say I have never come across a buisness so professional and efficient. I purchased a necklace and something happened it and it only took three days for them to send out a replacemen... Ver mais

Avaliado com 1 de um total de 5 estrelas

I purchased 3 pairs of earrings in liffey valley store a couple of months ago. One of the pairs have twist on ball backs. One of the backs came off was lost. I tried a normal earring back and it won'... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’m just home from Dylan Oaks in Kildare Village and I’m blown away by the experience I just had. I went in looking for a gift for my sister who recently had a baby, and the girls in there were so he... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered a birthday gift for my friend and it came in less than a week. The boxing and wrapping of this gift was absolutely beautiful, I opened it myself to check it was what I ordered and it was li... Ver mais

Detalhes da empresa

  1. Fabricante de jóias

Escrito pela empresa

Personalised Jewellery Custom made bespoke name necklaces, earrings, rings and bracelets.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

385 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 20% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(385)

90 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Bad customer service and not good quality chains

Lovely jewellery but not worth the money. My husband got me two chained on Christmas Eve. The bar one broke took it back Boxing Day. Broke today again and other change ya can’t even open clasp link is really small. Worst of all today’s customer service was soo bad to kids behind counter had no manners or where no help at all it was like they didn’t want to be there. I will be going back tomorrow with my receipts and getting my money back. Worst customer service ever raally don’t recommend this stuff

28 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor delivery.

Ordered jewellery on the 10th December and am still awaiting delivery on the 20th. I had got this as a present for Christmas and am so frustrated and disappointed by the poor service. I love the jewellery but very annoyed with service.

20 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Placed my first order on Black Friday…

Placed my first order on Black Friday for Christmas gifts and everything arrived quickly and beautifully wrapped. Can’t wait to give these to family, and saves me the hassle of wrapping them myself. Will definitely be purchasing again. Thank you

28 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Placed an order Dec 2nd

Placed an order Dec 2nd, asked for an order update on Instagram and got blocked! Order is €140 and just not being dispatched, I assume they oversold and items are out of stock or just incapable of dispatching orders! Very disappointed as it’s a Christmas present and now I’m down money/time and no present! Disgraceful service from Dylan oaks. I just want a refund at this stage - don’t buy here they don’t fulfil orders

2 de dezembro de 2025
Avaliação não solicitada
logotipo da Dylan Oaks

Resposta da Dylan Oaks

Hi Helen,

We are so sorry that our service has fallen short on this occasion. We are experiencing an unprecedented volume of emails but our team are working as hard as possible to get back to everyone as quickly as we can!

I can see that Caitlin has been in touch this AM following your email to offer you a full refund. Apologies once again for the delay in response.

Dylan Oaks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Love my chain and ear earrings.

Love my chain and ear earrings.. great quality and looks lovely

17 de dezembro de 2025
Avaliação não solicitada
logotipo da Dylan Oaks

Resposta da Dylan Oaks

Hi Susan

Thank you so much for taking the time to leave such a lovely review about your new Dylan Oaks jewellery. It is so great to hear that you love the quality of your jewellery as this is something that we always place a huge emphasis on as a brand. It is great to hear you are delighted with the high quality of your jewellery.

Thanks so much again for your order.

Best wishes,
Dylan Oaks Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Scam

Scam. Ordered a number of items. Took way longer than promised to arrive. Quality was so shockingly bad i couldn't gift them as planned. Cheap tat. I am extremely suspicious of any positive reviews of this company.

1 de dezembro de 2025
Avaliação não solicitada
logotipo da Dylan Oaks

Resposta da Dylan Oaks

Hi Sarah,

We are sorry that you are unhappy with both purhcases from Dylan Oaks.

Customer satisfaction is always the most important focus area for our brand, so we would be more than happy to provide you with a full refund for your orders.

If you can send an email to hello@dylanoaks.com Caitlin can help you.

Dylan Oaks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Stunning jewellery

Stunning jewellery, reasonable. Beautifully packaged. Excellent customer service

13 de dezembro de 2025
Avaliação não solicitada
logotipo da Dylan Oaks

Resposta da Dylan Oaks

Hi Sinead

Thank you so much for taking the time to leave such a lovely review about your new Dylan Oaks jewellery. It is so great to hear that you love your new jewellery, and equally love the packaging.

Having an amazing unboxing experience is something that we place a huge emphasis on as we love to make our customers feel special when they receive their Dylan Oaks order.

Thanks so much again for your order.

Best wishes,
Dylan Oaks Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Never received jewellery

I never received my order i have emailed twice to get an update and the only update i get is to review the jewellery that I never got i have spent over a hundred euros on the 1st of December got an email confirming my order and nothing since. I have never had this experienced before from Dylan oaks. Why am I now. And STILL No reply from costumes services either.
The pieces were for my daughter for Xmas.

1 de dezembro de 2025
Avaliação não solicitada
logotipo da Dylan Oaks

Resposta da Dylan Oaks

Hi Mary Catharina,

We are sorry that our service has fallen short on this occasion. We are experiencing an unprecedented volume of emails but our team are working as hard as possible to get back to everyone as quickly as we can.

I can see that your order has already been successfully delivered on the 12th December via DPD.

Apologies once again for the delay in response.

Dylan Oaks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Yere customer care is excellent

Yere customer care is excellent

1 de dezembro de 2025
Avaliação não solicitada
logotipo da Dylan Oaks

Resposta da Dylan Oaks

Hi Mari

Thank you so much for taking the time to leave such a lovely review about your recent experience with Dylan Oaks customer care.

This is so great to hear as looking after our customers is the most important part of our brand.

Best wishes,
Dylan Oaks Customer Care Team

Avaliado com 1 de um total de 5 estrelas

ordered 100€+ and they never came nor give me any details on why.

I made an order and I have not received a single response regarding posting or anything and my order was over 100€+ and was for Christmas presents. I feel totally scammed by the response from others. People feel it to. I’d give no stars if I could.’

10 de dezembro de 2025
Avaliação não solicitada
logotipo da Dylan Oaks

Resposta da Dylan Oaks

Hi Dylan,

We are sorry that our service has fallen short on this occasion. We are experiencing an unprecedented volume of emails but our team are working as hard as possible to get back to everyone as quickly as we can.

I can see that your order has already been successfully delivered on the 12th December via DPD.

Apologies once again for the delay in response.

Dylan Oaks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Very happy with my purchases

Very happy with my purchases. Presentation and packaging are lovely. A Dylan Oaks bag would have been handy as it is a gift.
Worth noting I purchased the tennis set last yr but the clasp on the bracelet was faulty. My husband always seemed to be able to secure it, however my daughter fastened it one evening and I thought it was secure but obviously wasn’t and hence lost it.
My own fault I guess as should have had someone look at it, but my husband seemed to have the knack but I always knew there was a fault with it. Upsetting but my own fault.

9 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very very disappointing…

Keep getting emails to write a review even though I've not received my order.
There has been zero communication to inform me of any delay, I have contacted the company twice requesting information on when me order will be processed and have still not received a reply. Very disappointed with the lack of information will not be ordering from here again! Unprofessional is an understatement!

29 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing

Amazing! I'm so happy. Ordered 3 of the necklaces for me and my two sisters with our names on. So impressed! This is my 2nd order now and I will definitely be doing a lot more 😍

6 de dezembro de 2025
Avaliação não solicitada
logotipo da Dylan Oaks

Resposta da Dylan Oaks

Hi Alannah

Thank you so much for taking the time to leave such a lovely review about your new Dylan Oaks jewellery.

It is so great to hear that you have loved your jewellery that much you have placed a second order. We really appreciate your loyalty.

Thanks so much again for your orders.

Best wishes,
Dylan Oaks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Easy website to navigate

Easy website to navigate, ordering easy, I received emails keeping me updated on my order. Products arrived beautifully packaged and in excellent condition.

4 de dezembro de 2025
Avaliação não solicitada
logotipo da Dylan Oaks

Resposta da Dylan Oaks

Hi Mary

Thank you so much for taking the time to leave such a lovely review about your new Dylan Oaks jewellery and your full experience of ordering online from our brand.

It is so great to hear that you have loved your customer journey and we are so happy to hear that you loved the jewellery when it arrived.

Thanks so much again for your order.

Best wishes,
Dylan Oaks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Very kind, sent replacement box when they didn't have to...

Their jewellery is the best never tarnishes but their customer service is even better. Ordered a necklace and earrings for my daughter for Christmas, left at front door. Dog ate parcel, managed to save items but no giftbox. Asked them to send a box and it was here the next day. Thank you guys

28 de novembro de 2025
Avaliação não solicitada
logotipo da Dylan Oaks

Resposta da Dylan Oaks

Hi Marie

Thank you so much for taking the time to leave such a lovely review about your new Dylan Oaks jewellery.

It is so great to hear that you feel extremely valued as one of our loyal customers and we are so happy you were impressed with our customer care and speed of delivery.

Thanks so much again for your order.

Best wishes,
Dylan Oaks Customer Care Team

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