I just want to say I have never come across a buisness so professional and efficient. I purchased a necklace and something happened it and it only took three days for them to send out a replacemen... Ver mais
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Veja o que dizem as avaliações
I purchased 3 pairs of earrings in liffey valley store a couple of months ago. One of the pairs have twist on ball backs. One of the backs came off was lost. I tried a normal earring back and it won'... Ver mais
I’m just home from Dylan Oaks in Kildare Village and I’m blown away by the experience I just had. I went in looking for a gift for my sister who recently had a baby, and the girls in there were so he... Ver mais
I ordered a birthday gift for my friend and it came in less than a week. The boxing and wrapping of this gift was absolutely beautiful, I opened it myself to check it was what I ordered and it was li... Ver mais
Detalhes da empresa
Escrito pela empresa
Personalised Jewellery Custom made bespoke name necklaces, earrings, rings and bracelets.
Informações de contato
Rosemount Business Park, D11W2YC, Unit 11 Keypoint Business Park, Irlanda
- info@dylanoaks.com
- www.dylanoaks.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 20% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Bad customer service and not good quality chains
Lovely jewellery but not worth the money. My husband got me two chained on Christmas Eve. The bar one broke took it back Boxing Day. Broke today again and other change ya can’t even open clasp link is really small. Worst of all today’s customer service was soo bad to kids behind counter had no manners or where no help at all it was like they didn’t want to be there. I will be going back tomorrow with my receipts and getting my money back. Worst customer service ever raally don’t recommend this stuff
Poor delivery.
Ordered jewellery on the 10th December and am still awaiting delivery on the 20th. I had got this as a present for Christmas and am so frustrated and disappointed by the poor service. I love the jewellery but very annoyed with service.
Fabulous products
Fabulous products, excellent customer service
Placed my first order on Black Friday…
Placed my first order on Black Friday for Christmas gifts and everything arrived quickly and beautifully wrapped. Can’t wait to give these to family, and saves me the hassle of wrapping them myself. Will definitely be purchasing again. Thank you
Placed an order Dec 2nd
Placed an order Dec 2nd, asked for an order update on Instagram and got blocked! Order is €140 and just not being dispatched, I assume they oversold and items are out of stock or just incapable of dispatching orders! Very disappointed as it’s a Christmas present and now I’m down money/time and no present! Disgraceful service from Dylan oaks. I just want a refund at this stage - don’t buy here they don’t fulfil orders

Resposta da Dylan Oaks
Love my chain and ear earrings.
Love my chain and ear earrings.. great quality and looks lovely

Resposta da Dylan Oaks
Scam
Scam. Ordered a number of items. Took way longer than promised to arrive. Quality was so shockingly bad i couldn't gift them as planned. Cheap tat. I am extremely suspicious of any positive reviews of this company.

Resposta da Dylan Oaks
Stunning jewellery
Stunning jewellery, reasonable. Beautifully packaged. Excellent customer service

Resposta da Dylan Oaks
Never received jewellery
I never received my order i have emailed twice to get an update and the only update i get is to review the jewellery that I never got i have spent over a hundred euros on the 1st of December got an email confirming my order and nothing since. I have never had this experienced before from Dylan oaks. Why am I now. And STILL No reply from costumes services either.
The pieces were for my daughter for Xmas.

Resposta da Dylan Oaks
Yere customer care is excellent
Yere customer care is excellent

Resposta da Dylan Oaks
ordered 100€+ and they never came nor give me any details on why.
I made an order and I have not received a single response regarding posting or anything and my order was over 100€+ and was for Christmas presents. I feel totally scammed by the response from others. People feel it to. I’d give no stars if I could.’

Resposta da Dylan Oaks
Very happy with my purchases
Very happy with my purchases. Presentation and packaging are lovely. A Dylan Oaks bag would have been handy as it is a gift.
Worth noting I purchased the tennis set last yr but the clasp on the bracelet was faulty. My husband always seemed to be able to secure it, however my daughter fastened it one evening and I thought it was secure but obviously wasn’t and hence lost it.
My own fault I guess as should have had someone look at it, but my husband seemed to have the knack but I always knew there was a fault with it. Upsetting but my own fault.
Ordered a necklace over a week ago and…
Ordered a necklace over a week ago and haven’t received it but have been asked to do a review on how I find the product which makes no sense. So I’m marking it as low as possible.
I have still not received my order…
I have still not received my order please advise as soon as possible as some of it was a birthday gift for this weekend
Regards Susan
One week today then only email i got…
One week today then only email i got was order confirmed . No tracking number or email to say it was sent. Very disappointed.
Very very disappointing…
Keep getting emails to write a review even though I've not received my order.
There has been zero communication to inform me of any delay, I have contacted the company twice requesting information on when me order will be processed and have still not received a reply. Very disappointed with the lack of information will not be ordering from here again! Unprofessional is an understatement!
Amazing
Amazing! I'm so happy. Ordered 3 of the necklaces for me and my two sisters with our names on. So impressed! This is my 2nd order now and I will definitely be doing a lot more 😍

Resposta da Dylan Oaks
Easy website to navigate
Easy website to navigate, ordering easy, I received emails keeping me updated on my order. Products arrived beautifully packaged and in excellent condition.

Resposta da Dylan Oaks
Still haven’t received my order
Still haven’t received my order
Very kind, sent replacement box when they didn't have to...
Their jewellery is the best never tarnishes but their customer service is even better. Ordered a necklace and earrings for my daughter for Christmas, left at front door. Dog ate parcel, managed to save items but no giftbox. Asked them to send a box and it was here the next day. Thank you guys

Resposta da Dylan Oaks
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