E Readerweb Avaliações 

STAY AWAY FROM THIS COMPANY. ABSOLUTE SCAMMERS.

1/5 stars. Ten months of stalling ending in an unprovable damage claim.

I reported a hardware fault on my Boox Go 10.3 tablet in October 2025, less than eight months after purchase and well within the legal warranty period. On 4 November 2025 the seller confirmed in writing that this was a warranty case and promised a repair free of charge and without delay. An RMA was issued on 22 November 2025 with a quoted repair time of roughly two weeks.
Despite that written confirmation, it took the seller over seven months to actually get the device shipped for repair. Every follow up during that period was met with vague responses, requests for information already provided, or long silences. This is not a two week repair. This is nearly a year of an acknowledged warranty claim going nowhere.

The moment the device reached their repair center, they suddenly reported liquid damage inside the device. This had never come up once in over fifteen months of correspondence, videos, and tests, including tests their own team specifically instructed me to carry out. If liquid damage genuinely existed, it is reasonable to expect it would have surfaced during any of that extensive troubleshooting. It did not.

When I directly asked how this liquid damage claim relates to the original, entirely unrelated sensor fault, the seller could not provide a clear answer. What I received instead was a statement claiming the damage probably occurred before I reported the original issue, with no dates, no independent verification, and no real documentation to support the timeline. A claim from the party who financially benefits from rejecting a warranty case is not evidence.

The seller is now asking me to either pay for a repair they are refusing to honor under warranty, pay to have my own device shipped back to me, or authorize its disposal. All three options require me to lose money or lose the device outright, despite a defect reported well within the warranty window and formally acknowledged in writing by the seller themselves.

Ten months of delay, contradictions, and a conveniently timed damage claim that surfaced only once the free repair finally became due. I would strongly advise against purchasing from this company.

I want to share my very negative experience with an ONYX BOOX Note Max and the Dutch retailer e-readerweb.nl / e-mediaweb.nl.

The device was originally purchased new on 10 April 2025 for €699.99.

The E Ink display suddenly failed while the tablet was stationary indoors. It had not been dropped, hit, bent or subjected to unusual pressure. The back of the device was noticeably warm at the time.

I sent the retailer the invoice and several photos from different angles. The casing, corners and rear show no visible impact marks, dents or deformation.

Their initial response was that a broken E Ink panel is generally caused by pressure, impact, bending or another external mechanical factor. In practice, they appear to treat this type of screen damage as user damage by default, even though they had not physically inspected the device.

They also suggested claiming through my personal insurance. However, no accident occurred, and I am obviously not going to falsely report a drop or impact that never happened.

I specifically invoked the statutory legal guarantee of conformity, which is separate from the manufacturer’s voluntary commercial warranty. Their own Article 10.2 states that any commercial warranty offered by the seller, manufacturer or importer does not affect the consumer’s statutory rights.

Their exclusion clause concerns damage caused by external factors. The dispute is precisely about the cause: a photograph can show that the internal E Ink panel is broken, but it does not necessarily prove that the user caused it.

After I challenged their refusal, they agreed to inspect the tablet, but under the following conditions:

€60.50 inspection fee if they do not identify a manufacturing defect;

€394 repair cost;

€454.50 in total, almost two-thirds of the original €699.99 price.

They also told me that they had arranged similar inspections before and that none had concluded that this type of screen breakage was caused by a manufacturing defect. That does not exactly inspire confidence in the process.

A proper inspection should not be limited to searching for a narrowly defined manufacturing defect. It should also examine the battery, internal chassis, display assembly, possible internal pressure, thermal stress, material weakness or premature component failure.

This also raises a serious environmental issue. When repairing the main component of a €700 tablet costs almost as much as replacing the entire device, customers are effectively pushed towards buying another one. A working battery, motherboard, chassis and other components may all become electronic waste because one fragile, expensive display cannot be repaired economically.

For a premium device whose entire purpose depends on its screen, I find this warranty and repair policy unacceptable. Based on my experience, I will not buy another ONYX BOOX product, and I would strongly advise potential buyers to consider the fragility of the display, the exclusions applied by the retailer and the extremely high repair costs before purchasing one.

Super snelle levering, erg mooie producten en vriendelijk personeel.
Ik kan het aanbevelen!

I ordered a cover. Received an email 3 weeks later stating they did not have the ordered colour available, if I would like another colour. I confirmed and haven't received a response since. Not to emails, not to phone calls. That was June 18th. Is it so hard to reply on an email?

Onxy Boox Air 3 gekocht via bol.com bij e-mediaweb, een 'tweedekansje'. Het scherm ondervindt een door de fabrikant bevestigd en gekend probleem - vermoedelijk door de vorige gebruiker toegebracht. De verkoper respecteert noch de wet, nog jou als klant; in zijn e-mails verdraait hij de consumentenwet en probeert de schuld naar je af te schuiven - terwijl hij in diezelfde beweging nog eens geld uit je probeert te slaan. Koop je Onxy Boox producten bij een andere verkoper!

Very very good! Quick delivery and outstanding service. I had a problem with the pen for my tablet which got replaced quickly and without much ado. In addition, very nice and also quick conversation by email. Very positive surprise as so much terrible stuff is going on elsewhere.

the product i purchased was not able to use normally within 2 weeks , been trying to contact them and they do not reply or pick up the phone call.

they answered the email now. will update if the problem is fixed

refund received. thank you

I initiated a return for the above-mentioned order on January 11, 2026. I dispatched the item via Hermes on January 15, 2026, and provided the merchant with the proof of postage. On January 17, 2026, the carrier (Hermes) officially confirmed a "processing error" and stated that the delivery to the recipient could not be completed.
​Despite being provided with the proof of postage and the carrier’s admission of a logistical error, the merchant refuses to issue a refund. They claim they will only process the refund after receiving and inspecting the item, which is currently impossible due to the carrier's error.

Upd 9.02

The store cites their return policies, which violate German law, tarnish their reputation, and completely ignore all legal requirements. When asked to provide the legal regulations of German law that govern their operations, they refuse to do so and respond with boilerplate statements. I will not take responsibility for an item that has been in an unknown location for three weeks. I will not accept the item back; that is my legal right. Now I'm waiting for your response. What laws are you citing?

Upd 3

​Your "Update 2" is legally inaccurate and continues to ignore the statutory provisions of European Consumer Law.

​Proof of Dispatch vs. Physical Receipt:

Under § 357 Abs. 4 BGB and Article 13(3) of Directive 2011/83/EU, the trader must process the refund as soon as the consumer provides proof of having sent the goods back. I provided the official Hermes receipt dated 15.01.2026 weeks ago. Your claim that you can wait until physical receipt is a direct violation of these regulations once proof of dispatch is provided.

​Transfer of Risk: As a professional merchant, you are well aware that in B2C transactions, the risk of return transit lies solely with the trader (Gefahrtragung). The fact that Hermes made a "processing error" is a commercial risk that you voluntarily accepted by operating a distance-selling business. This risk is typically covered by your business insurance or your contract with the carrier. It is not, under any circumstances, the consumer's problem.

​Refusal to Interfere with Logistics: I am not claiming the parcel is lost. I am stating that I have fulfilled my legal obligation by handing it to the carrier. I will not accept the parcel if it is returned to my address, as I refuse to resume the risk of possession for a logistics error I did not cause. Any attempt to return the item to me will be treated as a delivery refusal.

​Professional Conduct: A reputable merchant would have refunded the customer immediately upon seeing the carrier's error and settled the matter with the courier independently. Holding a customer’s funds hostage due to your courier's incompetence is unacceptable.

​This is my final notice. My deadline of February 11, 2026, stands. If the refund is not processed by then, I will proceed with:
​- A Chargeback through my financial institution (providing this correspondence as evidence of your refusal to follow § 357 BGB).
​- Escalating the existing cases with ACM and ECC (EVZ).
- ​Formal legal action via a dunning procedure (Mahnverfahren).

Update 11.02.2026:

Hermes has now officially confirmed that my return parcel is lost. Despite the seller's previous promise to issue a refund once the loss is proven, they are now stalling again. They want me to wait for the results of an internal investigation that could take weeks.
​This is a direct violation of consumer rights (§ 357 Abs. 4 BGB). I have provided all the proof, but e-mediaweb continues to hold my money illegally. Saturn, as the platform, provides zero support.

Update Below.

Original post:
During Black Friday (almost two months ago) I ordered a Boox Note 5C (≈ €500 + delivery) from this vendor. I paid by bank transfer because they added an extra €3‑5 fee for credit‑card payments.

The confirmation was immediate, and Lex replied quickly that the package was on its way, providing a PostNL tracking number. Five days later I saw that the parcel was stuck in Madrid. I waited, it remained stuck, and I told Lex about it. He replied that I had supplied a wrong address. At that point the address was actually correct, but the courier could not recognise it. I then gave an alternative address (a neighbour’s and a family member’s).

Two weeks later the parcel was still stuck. After almost a month I demanded a solution from Lex. He answered a week later, again asking me to provide a new address. All the addresses I supplied are valid and receive deliveries from every carrier operating in the area.

To this day I have no update; Lex has not responded for more than a week and a half, and I am preparing to take legal action.

I do not recommend this company. It is by far my worst buying experience ever.

Updated 3rd February:
It seems that the parcel was lost. E Readerweb took responsability and gave me the option for a second delivery or full refund. I changed the rating to 3 stars because the outcome was deserved but the 2 months back and forth a very bad experience. I hope they don't run in this issues again, but if they do, they need to be more responsive.

On January 6th, I ordered a Boox and faced a problem with the payment. Contacted the customer support and got a really quick reply (within 10 minutes), managing to pay it right after so that the order could proceed. Then, I had to send two emails to the customer support to know if the payment was received as in the website the order still appeared as cancelled. As response, I've received the tracking link, which said my order was going to be delivered between January 13th/14th. It wasn't, and no new delivery expectation was given. Contacted the company and no reply. Contacted the transport company and was informed that these cases need to be handled by the sender. Contacted again the company, no answer. Then contacted the transporter warehouse and was informed no package arrived their warehouse. Contacted again the company, no answer. To conclude, to receive the payment, I got a reply after 10 minutes. To help me understand what happened to my order, the company doesn't reply. It was the first and last time I've ordered anything from this company and from now on I will not recommend it to anyone.

ATTENZIONE PRIMA DI ACQUISTARE SU QUESTO SITO!!! Dopo aver emesso l'ordine di acquisto del Boox tab ultra c pro con accessori ed effettuato il dovuto pagamento con carta di credito (pagato 912,48 euro con spedizione, ordine num. 1755705514 del 20 agosto 2025), l'azienda mi ha totalmente abbandonato senza rispondere alle circa 3 o 4 mail che ho inviato oggi lunedi 25 agosto 2025. L'ordine sarebbe infatti dovuto arrivare il 22 agosto (come hanno scritto sul loro sito). Oggi è il 25 e, non solo è sparita ogni forma di tracciabilità, ma nessuno si è permesso di rispondere alle mail o a contattarmi diversamente per aiutarmi a capire cosa stia succedendo. Esperienza di acquisto (che non so come andrà a finire) FORTEMENTE NEGATIVA.

Ik had eerst een paar vragen over een ereader en die weren snel en netjes per email. Ik had een boox palma wit besteld alleen ik had niet gezien dat deze in back order stond. Ik kreeg gelijk een email dat ik kon kiezen voor een zware of wachten op de witte. Ik wilde wachten op de witte deze.zpu over een paar dagen binnen komen. Een paar dagen later inderdaad de ereader al binnen. Vind de communicatie erg goed en netjes. Ben zeer tevreden.

Opa Paul vertelt:
Vroeger, heel vroeger, als je iets nodig had of eens wilde kijken of er nog nieuwe ontwikkelingen waren rond je interesses, ging je naar een winkel in “de stad”. Als je de deur binnenging klonk er een belletje en dan kwam er al snel iemand, die blij was iemand te verwelkomen, trots als hij was op zijn fijne zaak. Vaak kon je met die persoon honderduit praten over de koopwaar, je werk, je hobby, het weer… Echt contact zeg maar. Dat ziet er tegenwoordig jammer genoeg vaak heel anders uit, maar soms, heel soms, winkelend op het Web land je op een webshopsite waar je het gevoel hebt, dat dat belletje gaat en je iemand ontmoet die van zijn winkel houdt en zijn klanten daar verwelkomt en als het gezellig wordt honderduit kan praten en waar je altijd een stukje vrolijker weer weg gaat.
Bedankt Lex, tot de volgende keer, tingeltingel….

Great company that places clients above all.
They provided advice and handled issues well!
If you are looking for buying boox devices in Europe that’s the place to do that. You benefit from good return policy, discounts and bundles you won’t find on amazon, quickest access to new devices than anywhere else.

First website to show availability of Boox Tab X C. I ordered it immediately, the order was shipped the same day just few hours later and I received it in France 2 days later. Very reliable website. I will use this website again.

Stylus van Boox notepad kapot, in eerste instantie direct opvolging per email met aangeboden opties ter vervanging, vervolgens stilte en moeite contact te krijgen. Toch uiteindelijk contact verkregen en nette afhandeling tot nu toe.

I ordered a Boox 4c.
We had a bad issue with the shipper however, they treated it perfectly and my tablet just arrived without any issue.

Recommand.

Er wordt een factuur voorgesteld waarbij de BTW zal afgehandeld worden via hun maar daar slagen ze niet in.
Voor België zou ik voorstellen om een Belgisch verkoop punt te zoeken of eventueel een goede concurrent zoals reMarkable.

Ordered my Boox note 4c from here and it's good.