Fantastic customer care from Kirsty at Eclisse. We had some issues with couriers - not the fault of Eclisse, just couriers being their normal apathetic selves. Kirsty was on the case and did everyth... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I ordered 3 Eclipse glass pocket doors. Two failed - the glass literally dropped out of the top metal channel. 2 were replaced but refitting at my cost! They have also now failed (within 1year).... Ver mais
A empresa respondeu
We use these doors for our accessible changing rooms in our adaptive surf centre. They're brilliant as they don't take up any space in the rooms, leaving plenty of space for manoeuvring wheelchairs i... Ver mais
Experience today with eclisse was amazing. We needed clarification over an issue that was holding our project up concerning fire safety regs. Diana the customer service manager not only gave us all... Ver mais
Detalhes da empresa
Escrito pela empresa
Buy quality Pocket Door Systems - single, double, glass & FD30. Single kit from just £249 +vat, free & fast delivery, 15 yr guarantee, phone support, bespoke sizes available.
Informações de contato
NG32 2BP, Gonerby Moor, Reino Unido
- www.eclisse.co.uk
4,5
Excelente
80 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Eclisse UK
Hi Kieron
Thank you for taking the time to leave us a review.
We're delighted to hear that you're pleased with the system and that it ranks among the best you've used. Feedback from customers with hands-on experience is especially valuable to us, and it's fantastic to know our pocket door systems have met your expectations.
Thank you for choosing ECLISSE. We truly appreciate your support and look forward to helping with future projects.
Kind regards,
The ECLISSE UK Team
Resposta da Eclisse UK
Hi Hannah
We're delighted to hear you had a good experience with us from start to finish. Providing excellent products and customer service is always our goal, so it's great to know we met your expectations.
We really appreciate your feedback and thank you for choosing ECLISSE
Kind regards,
The ECLISSE UK Team
Fantastic customer care
Fantastic customer care from Kirsty at Eclisse. We had some issues with couriers - not the fault of Eclisse, just couriers being their normal apathetic selves. Kirsty was on the case and did everything she could and find solutions until delivery took place. Supportive, kind and very professional, thank you Kirsty!
We're waiting to install the classic pocket door system we purchased but I'm sure that will go well. Great company to deal with!
9 de setembro de 2026
Avaliação não solicitada
Resposta da Eclisse UK
Hi Gary
Thank you so much for your wonderful review and for taking the time to share your experience.
We're delighted to hear that Kirsty was able to support you through the courier challenges and help get your order delivered successfully. While delivery issues can sometimes be beyond our control, we always do our best to stay involved and find a solution, so it's fantastic to hear that Kirsty's dedication, professionalism and care made a positive difference.
We really appreciate your kind words and will be sure to pass your feedback on to Kirsty. She'll be thrilled to know her efforts were recognised.
We're also pleased to hear you're looking forward to installing your Classic Pocket Door System. If you need any assistance during the installation process, our team is always here to help.
Thank you again for choosing ECLISSE and for your recommendation.
Kind regards,
The ECLISSE UK Team
Just great kit you won’t find a more…
Just great kit you won’t find a more stable and better made system for pocket doors
Have used them for many years now
Don’t fail to deliver
27 de julho de 2026
Resposta da Eclisse UK
Hi Lee
We're delighted to hear that you've been using ECLISSE Pocket Door systems for many years and continue to find them exceptionally well made.
Providing high quality products backed by expert service is something we take great pride in, so thank you for such a positive review.
Thank You for your continued support and we look forward to working with you on many more projects.
Many Thanks
The ECLISSE UK Team
Resposta da Eclisse UK
Hi Alisdair
Thank you for your review! We're delighted to hear the installation was quick and easy. Its always great to know that both the product and fitting process made life easier for the team. We appreciate your feedback and if there's anything else we can help with please don't hesitate to get in touch!
Many Thanks
The ECLISSE UK Team
Good communication
Good communication, prompt delivery, excellent product. What’s not to like.
21 de maio de 2026
Resposta da Eclisse UK
Hi Lesley
Thank You for such a brilliant review!
We're delighted to hear that you were happy with the communication, delivery, and the product itself. Feedback like this really means a lot to the team.
We appreciate you taking the time to share your experience.
Many Thanks
The ECLISSE UK Team
Easy to order tracks
Easy to order tracks
One was damaged in transit but replaced vey quick
20 de maio de 2026
Resposta da Eclisse UK
Hi Scott
Thank You for your feedback!. We're really pleased to hear that you found the ordering process straightforward.
We're sorry that one of the tracks was damaged in transit, but its great to know our team was able to resolve this quickly for you. Providing fast and reliable support is something we pride ourselves on.
If you need anything else in the future, we're always here to help!
Thanks
The ECLISSE UK Team
Resposta da Eclisse UK
Hello Smeeta,
Thank you for your review! We're really pleased to hear that you are happy with your product. If there's anything else we can help with, please don't hesitate to reach out.
Many Thanks
The ECLISSE UK Team
I ordered 3 Eclipse glass pocket doors
I ordered 3 Eclipse glass pocket doors. Two failed - the glass literally dropped out of the top metal channel. 2 were replaced but refitting at my cost! They have also now failed (within 1year). The glue holding these incredibly heavy doors into the channel is not fit for purpose! I have now changed to standard hinged glass doors! Just waiting for the last pocket one to fail!! These doors should be discontinued for safety reasons. Cannot believe they are still being sold.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Eclisse UK
Hi Bridget
Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about the issues you've experienced with your glass pocket doors. This is certainly not the level of quality or reliability that we aim to provide.
We would really appreciate the opportunity to look into this in detail to understand what has happened in your specific installation.
Please contact us on 0333 5770828 or email info@eclisse.co.uk with your order details so our technical team can review this fully. We are committed to supporting our customers and ensuring every product performs as intended.
Kind Regards
The Eclisse UK team
Easy to order and quick delivery
23 de fevereiro de 2026
Resposta da Eclisse UK
Hi Neil
Thank you for your review! We're really pleased to hear that you found it easy to order and that your delivery arrived quickly. If there's anything else we can help with, please don't hesitate to reach out.
Many Thanks
The ECLISSE UK Team
Dble Pocket door system
Contact on the phone was helpful .
Eclisse system was expensive, but easy to install .
Delivery time could improve.
8 de janeiro de 2026
Resposta da Eclisse UK
Hi Dorothy
Thanks for leaving a great review, we really appreciate it. We see you purchased a double Syntesis pocket door system, great choice! We'll pass your message on to our customer service team. If there's anything else we can support with please don't hesitate to get in touch!
Many Thanks
The ECLISSE UK Team
Thank you very much !
5 de janeiro de 2026
Resposta da Eclisse UK
Hi Cezary
Thanks for leaving us a great review, we're so glad you had a positive experience with ECLISSE UK. If there's anything else we can support with please don't hesitate to get in touch with us!
Kind Regards
The ECLISSE UK Team
Quality of product and service is…
Quality of product and service is Amazing . I would warmly recommend Eclisse UK
24 de novembro de 2025
Avaliação não solicitada
Resposta da Eclisse UK
Hi Mr Hussain
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with both the quality of our products and the service you received. At Eclisse UK, we take pride in delivering innovative solutions and exceptional customer care, so it’s fantastic to know we met your expectations.
Your recommendation means a lot to us, and we look forward to supporting you on your next project. If you ever need advice or assistance, please don’t hesitate to get in touch!
Kind Regards
The ECLISSE UK Team
Very impressed with the customer…
Very impressed with the customer service. I had payment concerns and confusion having used PayPal for my on line purchase. Andrew Chambers took ownership of the issue and followed up showing appropriate customer care. It was the first occasion I have purchased from Eclisse. I would like to think all companies would treat customers like Andrew but sadly know this is wishful thinking.
14 de novembro de 2025
Avaliação não solicitada
Resposta da Eclisse UK
Hi Mr Pitt
Thank you for sharing your experience with us. We’re delighted to hear that Andrew was able to resolve your concerns and provide the level of care we strive for at Eclisse. Our team is committed to making every interaction as smooth and reassuring as possible, so it’s great to know this was reflected in your first purchase with us. We truly appreciate your feedback and look forward to supporting you again in the future.
Kind Regards
The ECLISSE UK Team
The delivery was over a week late which…
The delivery was over a week late which significantly impacted works.
Product does what it says on the tin and works well though.
27 de outubro de 2025
Resposta da Eclisse UK
Hello Mr. Stone
Thank you for your feedback. After investigating, we identified an issue with one of our internal systems that caused the delay in your delivery. This has now been resolved, and we’ve taken steps to prevent it from happening again.
We truly appreciate your patience and understanding whilst we resolved this issue for you and thank you for reviewing our product.
If you need any further support, please don’t hesitate to contact our Customer Services team.
Many Thanks
The ECLISSE UK Team
SYSTEM NOT ACCEPTING PAYMENT
27 de outubro de 2025
Avaliação não solicitada
Resposta da Eclisse UK
Hi Ali
Thank you for bringing this to our attention. We're really sorry to hear you experienced an issue with our payment system. This certainly isn't the experience we want for our customers.
We'd love to get this resolved for you as quickly as possible. Could you provide us with more detail around your issue?. If you haven't already, please contact our customer service team on 0333 5770828 or email us at info@eclisse.co.uk so that we can investigate and assist you directly.
Thank you again for your feedback, it helps us improve and ensure a smoother experience for everyone.
Kind Regards
The ECLISSE UK Team
Why is your name not stamped on this…
Why is your name not stamped on this product like the ones that are originally fitted to our door.
25 de setembro de 2025
Resposta da Eclisse UK
Hello Frank
Thank you for taking the time to leave us a review. We really appreciate it!
Our handles and locks may not always carry the same branding as the original items fitted to your door, but rest assured they are ECLISSE products, manufactured to the same high standards and specifications.
We appreciate your attention to detail and will pass your comments on to our product team. If you have any concerns or need further assistance please don't hesitate to get in touch.
Many Thanks
The ECLISSE UK Team
Our Pocket door dropped from its…
Our Pocket door dropped from its hanging rail and I sought help from Eclisse to fix the problem myself.
Megan, in Customer Service, provided excellent, prompt advice. However, the company’s instructions to fix the problem could have been better, resulting in Megan having to send out replacement parts, which Eclisse did FOC. Their technical team are now reviewing the instructions.
However, the overall service was very good and the door now fits better than before.
8 de outubro de 2025
Avaliação não solicitada
Resposta da Eclisse UK
Hi David
Thank you so much for your feedback and for taking the time to share your experience.
We’re really pleased to hear that Megan was able to support you promptly and effectively, and that your pocket door is now fitting even better than before. We will ensure we pass on your feedback to her. We also appreciate your constructive comments regarding the instructions — your input is invaluable and has already prompted a review by our technical team to ensure future guidance is clearer and more user-friendly.
At Eclisse UK, we’re committed to providing excellent customer service and continuously improving our products and support materials. We're glad we could resolve the issue and that you're happy with the outcome.
Thanks again for your understanding and for choosing Eclisse.
Thanks
The ECLISSE UK Team
The service has been absolutely superb…
The service has been absolutely superb - friendly, helpful staff and efficient service. They respond promptly to queries and the items were packaged and delivered within days (as I live in the Channel Islands). Really felt it was worth a shout out for the fantastic service - very impressed.
15 de setembro de 2025
Avaliação não solicitada
Resposta da Eclisse UK
Hello Lauren, Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our team. Providing prompt, helpful service and efficient delivery is something we take great pride in. Your feedback truly means a lot to us, and we’re so pleased we could impress. Thanks again!
Best regards,
The ECLISSE UK Team
Resposta da Eclisse UK
Hi Graeme,
Thanks for the positive review! - We are so pleased that you have had a great experience with our product and services. Thanks again for choosing us! - If you have any questions, please feel free to contact our customer services team.
Many Thanks
The ECLISSE UK Team
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