Fantastic customer care from Kirsty at Eclisse. We had some issues with couriers - not the fault of Eclisse, just couriers being their normal apathetic selves. Kirsty was on the case and did everyth... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I ordered 3 Eclipse glass pocket doors. Two failed - the glass literally dropped out of the top metal channel. 2 were replaced but refitting at my cost! They have also now failed (within 1year).... Ver mais
A empresa respondeu
We use these doors for our accessible changing rooms in our adaptive surf centre. They're brilliant as they don't take up any space in the rooms, leaving plenty of space for manoeuvring wheelchairs i... Ver mais
Experience today with eclisse was amazing. We needed clarification over an issue that was holding our project up concerning fire safety regs. Diana the customer service manager not only gave us all... Ver mais
Detalhes da empresa
Escrito pela empresa
Buy quality Pocket Door Systems - single, double, glass & FD30. Single kit from just £249 +vat, free & fast delivery, 15 yr guarantee, phone support, bespoke sizes available.
Informações de contato
NG32 2BP, Gonerby Moor, Reino Unido
- www.eclisse.co.uk
4,5
Excelente
80 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Eclisse UK
Hello Nicholas, Thank you for your review! We are so pleased to hear that you had a great experience ordering from us. Thanks for choosing ECLISSE – we really appreciate your continued support!
ECLISSE UK Team
Fantastic customer service
Quick shipping and even faster response to a query from Carole: great customer service and great communication: would not hesitate to deal with again.
3 de setembro de 2025
Avaliação não solicitada
Resposta da Eclisse UK
Hello Jacob, Thank you so much for your kind words! We’re delighted to hear that your order arrived quickly and that Carole was able to assist you so promptly. Great customer service and clear communication are very important to us, so it’s wonderful to know we got it right. We really appreciate your feedback and look forward to helping you again in the future.
The ECLISSE UK team
Excellent!
Great customer service, very helpful. Looks like an excellent product. Can’t wait to see it working in full flow!
18 de agosto de 2025
Resposta da Eclisse UK
Hello,
Thank you for taking the time to leave your feedback. We’re so pleased to hear you are happy with our products and we will make sure to pass on your kind words to the customer service team.
The ECLISSE UK Team
Great service
18 de agosto de 2025
Resposta da Eclisse UK
Hello Mark,
Thank you so much for taking the time to share your experience with us! We will make sure to pass on your kind words to the team.
The ECLISSE UK Team
Love it
Such a great system! Our joiner said it was easily the best one he's ever installed. No rattles or noise when opening and closing the doors and the customer service was great.
20 de agosto de 2025
Avaliação não solicitada
Resposta da Eclisse UK
Hello Holly
Thank you so much for your kind words!
We're thrilled to hear that your joiner found our system to be the best they've ever installed — that's exactly the kind of feedback we strive for.
It's great to know the doors are operating smoothly and quietly, and that our customer service team made a positive impression. We'll pass that message over to them!
We really appreciate you taking the time to share your experience!
Many Thanks
The ECLISSE UK Team
Very happy, would buy from them again
Very helpful on the phone making sure I ordered the right size pocket door kit for the space and even more helpful with installation queries. Fast delivery and great communication. Good products too.
23 de julho de 2025
Resposta da Eclisse UK
Hello Ruth
Thank you so much for your kind words!
We're delighted to hear that our team was able to assist you in choosing the right pocket door kit and support you through the installation process.
At ECLISSE UK, we pride ourselves on delivering not only high-quality products but also excellent customer service and fast, reliable delivery. Your feedback means a lot to us—thank you for taking the time to share your experience!
Many Thanks
The ECLISSE UK Team
High quality product with great…
High quality product with great costumer support. Fast and very helpful. Cannot recommend highly enough
23 de julho de 2025
Resposta da Eclisse UK
Hi Karl
Thank you for your fantastic review!
We're thrilled to hear that you were impressed with both the quality of our products and the support from our team. Providing fast, helpful service is something we take great pride in, so it's wonderful to know it made a difference for you.
Your recommendation means a lot—thank you again for choosing ECLISSE UK!
Kind Regards
The ECLISSE UK Team
Top service all the time
23 de julho de 2025
Resposta da Eclisse UK
Hello
Thank you for your continued support!
We're so pleased to hear that you've consistently received top service from our team. It's always our goal to deliver a reliable and positive experience every time.
We really appreciate your feedback!
Many Thanks
The ECLISSE UK Team
Single pocket door kit
Customer service was second to non. I didn’t know what size pocket door kit to order, but having spoken with the team they were able to help me with the sizing.
I think I emailed them 3 times with questions about my various issues I had and each time they got back to me within 24 hours.
Finally the item is fitted and I am so happy with the result. It’s a game changer when you have limited space.
I will definitely be ordering another one.
6 de agosto de 2025
Avaliação não solicitada
Resposta da Eclisse UK
Hello
Thank you so much for your thoughtful review!
We're really pleased to hear that our customer service team was able to support you throughout your purchase and installation journey. Helping you find the right size pocket door kit and responding quickly to your queries is exactly the kind of experience we aim to provide.
We're thrilled that you're happy with the final result—pocket doors truly are a game changer for saving space! We look forward to helping you with your next order. Thanks again for choosing ECLISSE UK!
Many Thanks
The ECLISSE UK Team
Kirsty was very helpful
Kirsty was very helpful. Good to see that great customer service is still being delivered. Great product and swift delivery.
29 de julho de 2025
Avaliação não solicitada
Resposta da Eclisse UK
Thank you so much for your kind words!
We're thrilled to hear that Kirsty was able to help and that you experienced the great customer service we pride ourselves on. It's fantastic to know you're happy with your product and the speedy delivery too. If there's anything else we can assist you with, please don't hesitate to reach out. Enjoy your new ECLISSE system!
Thank You
The ECLISSE UK Team
I have recently had 3 eclisse doors…
I have recently had 3 eclisse doors installed and they have changed the space completely. They have not only added space to the room but also style.
The construction was easy to follow and materials high quality. I am already looking at options for the bathroom door to add one there as well.
I would highly recommend eclisse for not only product but service and quality as well.
21 de julho de 2025
Avaliação não solicitada
Resposta da Eclisse UK
Hi Luke
Thank You so much for your wonderful feedback! We're thrilled to hear that your new ECLISSE doors have made such a positive impact on your space. Its great to know that the installation process was smooth and that the quality of our product met you expectations.
Your review means a lot to us, and we truly appreciate you kind words about our product and service.
If you have any questions, don't hesitate to contact us!
Many Thanks
The ECLISSE UK Team
Would give Eclisse six stars, if I could
From my first contact, through a visit to the Showroom, purchase order, delivery, after sales support and the finished result, I can't recall experiencing a better combination of a great product and even better customer service. I may never need another sliding door installation but, if I do, I'll go nowhere else. Actually, make that 7 out of 5 stars!
1 de julho de 2025
Avaliação não solicitada
Resposta da Eclisse UK
Dear Neil
Thank you so much for your wonderful review! We are delighted that we could provide you with a great product and exceptional customer service. We will ensure your feedback is passed on to the team members involved.
We strive to ensure that every customer has a seamless and satisfying experience, and its incredibly rewarding to know that we succeeded in your case.
Even though you may never need another slidng door installation, please know that should you have any future needs or questions, don't hesitate to reach out!
Thank you once again for your support and for choosing ECLISSE UK. We look forward to serving you again in the future.
Best Regards
The ECLISSE UK Team
Post sales service
Post sales service
The team at Eclisse UK provided a fantastic service after a fault occurred some years on from the installation. A replacement door was ordered and delivered with no qualms and I was kept updated throughout the whole process. A special thanks to Ted Weeding who managed the project and provided the updates.
27 de junho de 2025
Avaliação não solicitada
Resposta da Eclisse UK
Hi Jim
Thank you for your kind words and for taking the time to share your experience with Eclisse UK. We are delighted to hear that our team was able to provide you with fantastic service even years after your initial installation.
At Eclisse UK, we pride ourselves on our commitment to quality and customer satisfaction. It is wonderful to know that the replacement door was ordered and delivered smoothly, and that you were kept informed throughout the entire process.
We will certainly pass on your special thanks to Ted. Our team are dedicated to providing exceptional service, and your feedback is greatly appreciated.
Thank you once again for choosing Eclisse UK. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Best regards,
The ECLISSE UK Team
Resposta da Eclisse UK
Hi David
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our service and quality. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Many Thanks
The ECLISSE UK Team
Fantastic products and support provided…
Fantastic products and support provided to the builders fitting our fire rated pocket door systems. Great range of accessories. Would recommend!
6 de junho de 2025
Avaliação não solicitada
Resposta da Eclisse UK
Hi Joe
Thanks for the great review. We're really pleased that your builders got the support they needed, if you need anything else, please don't hesitate to reach out!
Kind Regards
The ECLISSE UK Team
Resposta da Eclisse UK
Hi Paul
Thank You so much for your kind words. We're thrilled to hear that you are happy with the quality of our product and the speed of our delivery service.
If you ever need anything else, please don't hesitate to reach out. Thanks again for choosing ECLISSE!
The ECLISSE UK Team
Poor design and useless instructions.
It sounded great, and looked easy but that’s before we bought them and that’s where the positive remarks end! The instructions were awful, and we’ve done lots of diy so not my first rodeo!
The gap between door and bristles was too big, leaving it swinging. Really bad gap, not the finish I expected. Had to redo and rejig everything from assembly instructions to fitting actual door. Luckily we know how to fix issues but a less experienced person would be stuck. Too many booklets, put it all in one place to make it less like an escape room and more like a how to. I would NOT recommend.
24 de abril de 2025
Avaliação não solicitada
Resposta da Eclisse UK
Hi
Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience you experienced with our product. Your comments are invaluable to us, and we are committed to improving our offerings based on customer experiences.
Regarding the brushes supplied, they are designed to minimize the gap between the door and the jamb rather than touch the face of the door. This gap can be affected if the frame is built to suit an incorrect finished wall thickness. The metal frame itself can be built to one of two options, but the jamb kit provided is specific to one or the other. It is crucial that the frame is built to suit the jambs provided; otherwise, the frame may need to be disassembled and reassembled to the correct finished wall thickness, or a replacement jamb kit may be required.
In reference to the door swinging, this should not occur if the door is rebated at the bottom as per the instructions, and the provided anti-warp profile is installed and used in conjunction with the floor guide.
We understand your concerns about the number of booklets. There is one booklet for frame assembly, one for door installation, and one for jambs. While we strive to make our instructions as clear and concise as possible, consolidating them further may not be feasible due to the detailed nature of each process.
We appreciate your patience and resourcefulness in resolving the issues. Your feedback helps us identify areas for improvement, and we aim to provide a better experience for all our customers, regardless of their level of expertise.
If you have any further suggestions or if there is anything we can do to assist you, please do not hesitate to reach out to our customer service team on 0333 5770828. Alternatively, if you would like one of our team to contact you, please provide your contact details and order number to us at info@eclisse.co.uk.
We hope to have the opportunity to serve you better in the future.
Thank you once again for your honest review.
Kind Regards
The ECLISSE UK Team
Resposta da Eclisse UK
Hello William
Thank You for your positive review! We're really pleased to hear that you were satisfied with the fast delivery and the quality of our product. We strive to provide excellent service and high quality products to our customers.
Your feedback is greatly appreciated! If you have any questions or need any assistance, please don't hesitate to reach out.
Many Thanks
The ECLISSE UK Team
Job done…
All good and the door suited our requirements.
The only shortfall was the handle required more gasket/washers to make it a tight fit to the glass.
19 de fevereiro de 2025
Resposta da Eclisse UK
Hi Barry
Thank you for taking the time to share your feedback with us. We're delighted to hear that our product suited your requirements and met your expectations. Your satisfaction is our top priority, and we're thrilled to know that the product has been a good fit for your space.
We appreciate your constructive comment regarding the handle and the need for additional gasket/washers for a tighter fit on the glass. Your insights are invaluable to us, as they help us continually improve our products and services. We will certainly pass this feedback along to our product development team for further consideration.
In the meantime, if you need any assistance or additional parts to resolve this issue, please don't hesitate to reach out to our customer service team. They would be more than happy to assist you in finding a solution.
Thank you once again for choosing ECLISSE.
Kind Regards
The ECLISSE UK Team
Easy Ordering & Fast Delivery :-)
17 de fevereiro de 2025
Resposta da Eclisse UK
Hi Dave
Thanks for the great review! We're thrilled to hear you found our ordering process easy and our delivery fast. Its wonderful to know we've met your expectations as we strive hard to provide the best service possible.
If you need any further assistance, please don't hesitate to reach out.
Many Thanks
The ECLISSE UK Team
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