Ecotricity Avaliações 6.521

Great customer service and time was taken to explain things clearly. I feel reassured that my switchover will go smoothly!

The person I spoke to was very pleasant and knowledgeable.

For a long running period - due to the drip feed nature of the ask in hand (recovering commercial meters) - I benefitted from a polite, professional & efficient service. Very rare these says. Well done to the concerned. Thank you

Just joined ecotricity and spoke to Emma there .She was very helpful and nice and I am glad I joined ecotricity

clear and concise emily had a good telephone manner

The customer service representative was great what was disappointing was the fixed rate had moved from v2 to a much higher priced v9 in the 8 hours or so it took me to get through. All the links from Uswitch and gocompare went to a page saying someone would call back but they didn't meaning contacting direct (number hard to find) I also lost out on Avios points in switching to Ecotricity luckily for them I am interested in their green credentials

Been with Ecotricity from the beginning of this energy company. There have been changes as it grew but the service is still fairly good. My account on their website holds a lot on info at the tap of the finger but I have no problem speaking directly by phone to Ecotricity staff - who have always been very lovely to interact with and incredibly polite. Happy, after many years, to remain with them and recommend Ecotricity.

A power supplier that returns its income into developing more ways to generate green energy. Always keep one informed of these developments and reports the results. Not just the promise.
Also possible to speak to a person easily who wants to understand any issue and to solve it

Although staff are friendly there is a lack of urgency to resolve issues, I’ve been phoning for weeks as I’m on on a pay as you go meter & the display has broken. I now can’t see when my credit is low & several times I’ve been on a meeting and the electric has gone. I Keep being told one will be sent out but honestly I’m being fobbed off. I can’t get to my meter cupboard due to mobility issues & as a vulnerable person this is now affecting my mental heath. They really don’t care & have left me hanging.

Terrible customer service, my meter hasn't worked for months, since they tried to install a smart meter. They've tried to increase my bill even without a meter reading! I've called and emailed multiple times to try and sort it out, and no one gets back to me.

Lauren was very informative ,helpful and polite also phoned me back instantly when we got disconnected.

Most energy companies are dreadful and thought these were better. I'm currently just £74 in debit after a year with them and coming into the summer. Where my bill will go lower. They now want increase my bill by £42 per month. Which is £504 per year. My usage won't change and I'll m on a fixed tariff. So if I paid the amount they asking this last 12 month I'd be £430 credit. Now someone tells me how is that new amount fair? And considering it my money , shouldnt that be in my bank account not theirs

They've trippled our direct debit, to a monthly charge of minimum 400GBP a month - according to usage, which is impossible as it's only a 2 people household.
Ridiculous customer service, after swapping provider, it's has gone down more than half again.
Terrible provider, shame on you for exploiting us on utility bills.

I have been with Ecotricity for years now and I cannot fault them at all. Phone calls are answered quickly and any issues are resolved. Most importantly they are good for the planet ❤️👍🏼👍🏼👍🏼

Excellent customer service from Ecotricity! I’ve had a couple of house moves and cancellations along the way, but the customer service team — especially Lauren, among others — guided me through the whole process without any hassle. They’ve been consistently polite, understanding, and genuinely helpful, and everything was resolved smoothly and efficiently.

Very friendly call handler, immediately asked which communication method would be preferred and moved through the needed information quickly without feeling rushed

They've trippled our direct debit, to an amount far in excess of our highest monthly bill, and do not have any way of explaining why, or how, they have calculated the new charge. They won't lower it. Terrible customer service - Octopus are much better.

I had a great experience with Ecotricity. The customer service was lovely, with a short wait time and pleasant music while I waited. The website is clear, easy to use, and very transparent. They also offered the best fixed price tariff at the time, and I appreciate that they are an ethical, green, and long-standing supplier.

Very friendly lady phoned me and had a good conversation.
The phone line wasn't perfect but managed to go through everything ok.

I gave my entire years usage from British gas to them in January. They said it's £86 a month on those figures. I was happy. 4 months on I'm £360 in arrears and they want £202 a month!!! Avoid this company people. I've received legal advice and it's common practice to get customers by mis selling