Ecotricity Avaliações 

I have had a very positive experience with Ecotricity. I’ve got through quickly when I’ve phoned. I like it that they are employing people in the UK to answer the phones. My only issue has been difficulty finding information online but as I have reached help easily on the phone and by email it hasn’t been a real problem.

It’s as rare as hens teeth to actually actively like your energy provider but I wholeheartedly do. They aren’t pushy. They aren’t corrupt regardless of what may be written about them their prices are the best on the market… for my household at least. I am so happy to be able to have a moral and ethical company that I pay to for a service that I have no choice but to have. Also if you are adverse to the CEO and his outspoken comments then you have absolutely missed the point and you are not listening hard enough

I am extremely disappointed with the sales team's communication and lack of professionalism. It took them nearly a week of delayed responses and missed connections—on their end—to process a simple request, which ultimately cost me the cheaper rate I was originally quoted.
24 May: I filled out the online form requesting a gas-only switch.
27 May: After three days of silence, an agent finally attempted to call me. I missed the call, but they emailed me a quote. I immediately called the hotline back, only to be told the sales team was unavailable. I replied via email the same day to confirm the gas-only switch.
28 May: Despite multiple phone calls from my side and a back-and-forth email exchange, I was still unable to get through to the sales team.
29 May (Morning): An agent finally confirmed via email that the gas-only switch was possible. I provided my confirmation immediately. However, my response went ignored, and two subsequent phone calls that day yielded no progress.
30 May: I called again and finally managed to speak to the sales team. I was shocked to be told that the original, cheaper rate quoted on 27 May had already expired and the price had gone up.
1 June: The original agent emailed me to ask for my meter number, but applied the new, higher pricing, expecting me to just accept it.
When I emailed back to escalate this matter and lodge a formal complaint with senior staff, the company went completely silent. No one has replied since. This has been a thoroughly frustrating experience.

I changed from my old supplier who I had been with for around nine years and to be honest we're very good, but like everything else I needed to try and reduce some of outgoings so looked around for where I could make savings. Ecotricity at the time were showing much better savings and after reading reviews decided to change to them. So far so good everything is going along smoothly and from the start my SMET 1 and IHD were working, I decided to pay by direct debit paying a fixed amount each month which I believe I can change the amount myself using the app which is good as it would allow me to build up some extra credit for the winter months. My first payment is expected to be taken on the 15th of July so we will see if this works ok. I've not yet had to contact anyone by phone as the app appears to work well and done all the work for me.

Excellent customer service. British lady helped me over the phone and called me back to resolve the issues in the same day. Super!

Real people deal with any problems and they keep in touch with all that they are doing. They really look after their customers

Liyarna was very helpful yesterday answering all my questions and seamlessly onboarding me. What a great asset to your team!

I’m exciting to have a cheap night rate and a 16p export rate, the best I could find for my solar panels and the reasons I switched!

Sam was great, went above and beyond explaining the credit check and chatting about how we are both working on our credit scores!! Easy enough switch with a friendly voice to help you through it, would recommend. Thank you!

Its a pleasure to interact with Ecotricity staff - they are kind, well informed and very helpful. My bills are well priced. I wouldnt use any other company.

I used Uswitch service on qTuesday 12/5 with the promise it would save me money, on Saturday 16/5 I called Ecotricity to cancel the switch over. With the severity of my anxiety issues I asked the agent I spoke with to explain what would happen next and what I needed to do. He explained to me that because switch hadnt happened as connevtion date wasnt until Monday 18/5 there was nothing to do. He then explained as it was a Saturday the cancellation wouldnt be completed until the Monday, and I asked him for reassurance, and he confirmed that I was well within the cooling off period so there would be no balance to pay and i will recive a confirmation email. The email explained that I had 3 options, complete the switchover, stay with Utilita or sign up with another company. There would be no disruption to my services if I chose to stay with Utilita like the agent had explained when I called them, but even with rhis I informed Uswitch I had changed my mind.10 days later Ecotricity then billed £849.31 and after another phone call I've been emailed and messaged several times since by them demanding payment. I called them again this afternoon to once again explain this, only to be told by the woman that she can see the payment team are looking into the matter, and I had been connected to them for 7 days, and it is probably because there was no meter reading when the connection had started so she will find out where investigation is up to, but I will still need to pay outstanding bill to resolve the matter. I have emails and call log with dates showing evidence too. Makes me wonder how many people they have taken payments off in this way before now.

Helpful and knowledgeable switching customer ops person, Emily.

Well I have been with Ecotricity for a month or so now and I can say I have had no problems from them they have been honest and trustworthy right through the moment I have joined and I’m more then happy to say that the advice Emily she was very helpful and she too her time in explaining what tariffs are available and prices ect so I would like to say a big thank you too her for her help and Emily if your reading this a big thank you too 10/10 stars thank you Emily

No problems with joining and billing. The electricity source seems to be more sustainable than the others.

Received an e-mail to call to provide more information and because I did not call within 7 days they wouldn't honour the rates they quoted on the MSE comparison site. Absolutely shocking.
Received an email to call, called by apparently I was outside the 7day response time from date of email so “would not honour the quote”……you have a recording of the call so I suggest that is where you should start your investigation!!!!

I have always found the online app very easy to use and understand. On the odd occasion that I have had to call I have always been answered promptly and the staff are extremely friendly, helpful and professional.

Very friendly, helpful and competent service from Liyarna

I recently attempted to switch to Ecotricity via the MoneySavingExpert website but unfortunately decided to cancel the switch and remain with my current supplier, due to a disappointing customer service experience.

Because I have solar panels, the switching system generated an error suggesting I had two meters. I was asked to provide my details for a callback, but no one ever contacted me. I then spoke with customer service on two separate occasions and was advised to contact my current supplier to resolve the issue, while also being told to wait for a callback from the switching team. Again, no callback was received.

When I eventually contacted the switching team directly, I was told the issue was likely related to my Solar Export Guarantee (SEG) account and that the appearance of two meter points can sometimes cause confusion. This explanation was helpful, but it came only after several unsuccessful attempts to get support.

Based on that information, I decided to continue with the switch and even received notification from my current supplier that I intended to leave. However, I never received a welcome email, welcome pack, or account details from Ecotricity. I also downloaded the app but was unable to register because I had not been given an account number.

Overall, the lack of communication, missed callbacks, and conflicting advice left me with little confidence in the service I would receive as a customer. While I appreciate the explanation eventually provided by the switching team, the overall experience was frustrating and ultimately led me to cancel the switch.

I hope Ecotricity can improve communication and customer support for future customers.

Great to talk to an English call centre operator who was very polite and helpful

Great call centre in the UK and not merely following a script. What a difference from British Gas.

I live in a HMO so i should not and do not pay ELECTRICITY BILLS ,this is paid by the company that owns HMO which is Watermint a property management company. There are 6 one roomed flats in the building with 1 meter in the hall cupboard. So can Someone tell me why £4000 was deducted from my benefit money in instalments, when i did not give permission and did not owe it . I expect an answer .