Ecotricity Avaliações 

Really helpful customer support team who very quickly found us a tariff that was suitable for us in our new home. Lauren explained things incredibly clearly and was of great help. Thank you for the support!

The service I received from Liyarna was truly outstanding and went way beyond my expectations. My enquiries were a pre cursor to switching to Ecotricity after over 10 years with mu current supplier. As a direct consequence of her knowledge and assistance I decided there and then to sign up. Without being pressurised in the slightest. Very many thanks Liyarna.

Excellent customer service, knowledgeable staff: in comparison to British Gas I would give them 50 stars. If you’re frustrated with BG, look no further

Easy communication with real people.
All requests (eg for readout unit) happened efficiently.
Good that energy is green.

Truly human company, great customer service, and a mission we should all care about. Liyarna was so helpful in helping us switch and answering all our questions.

When moving property in the last couple days, I have had a very positive experience when transferring everything I need through ECOTRICITY. I would like to especially thank Lauren who has helped us this whole time and talked us through every step when it came to helping with our electricity and gas. Thank you Lauren and everyone at the ECOTRICITY team

Had to phone about changing bank details m. Very nice person to talk to and I was able to easily and relaxedly resolve my query

Everyone at Ecotricity was helpful and friendly especially Trinity.

Emily's support was excellent. She helped provide a quotation and get everything setup. Great customer service and clear communication throughout.

Spoke with Ros who was very helpful and is amending our Tarif to reflect what it should be. Friendly, efficient and nice to deal with. Great Customer Service

Very helpful, friendly, professional customer service - clearly explained everything in detail about the switch and my options; also very polite and listened to my concerns sympathetically.

Lauren really reassured me with her positive attitude that my switch would go smoothly.

I moved into my property two months ago. The first month's bill was originally in my landlord's name and was transferred to me, something completely outside my control.

I set up a direct debit immediately. Ecotricity sent one email about the balance, then straight away sent a threatening letter warning of debt collectors, home visits, and a court warrant to fit a prepayment meter.

While my direct debit was still 6 days away from being due. I had not missed a single payment. They escalated to formal debt threats before the bill was even overdue.

When I tried to switch supplier in response, they blocked it. Formal complaint raised and escalating to the Energy Ombudsman.

Great customer service better than most other providers
phoned with problem I had had to ring me back phoned me at the time they said they would was very polite and helpful never had any problems with there service in the 12 years been with them

Friendly person who was knowledgeable and patient with me.

Great customer service very competitive prices no problems at all would highly recommend

We’ve always received exceptional service, and today (with James) was no exception.

Good tariffs. Easy to communicate with them and they have a good background story

If I could give this company zero stars then I would.
They are absolute rubbish.
1. Very expensive compared to everyone else
2. customer service is appalling.
3. If you are even one day late paying your bill they hound you with texts, emails & phone calls.
4. They don’t rectify their mistakes with billing, instead trying to blame the customer.
5. their estimated meter readings are ridiculously high so they take more money than they should & then refuse to refund you the difference, insisting it will be deducted from future bills.

They are unhelpful, arrogant, expensive & a nightmare to deal with.

AVOID AT ALL COSTS!

Switched to a Smartmeter. I left a review four days ago. Ecotricity requested my contact details but did not contact me directly but did message over Trustpilot linking to my first review. They asked me to email them but did not leave an email address.

The Smartmeter is now displaying a consumption of electricity about twice the original meter. The Smart display still not working.

We did contact Ecotricity on the first day to report the problem. The Ecotricity agent said they woudl set up an investigation case and send us an email to record different actions. Did they actually send the email ? Nope. Is the Smartmeter recording double the consumption as recorded on the old meter ? Yep.

Be careful about asking for improvements, they rarely happen.