Ordered on 15th July a Ralph Lauren pair. Received an order confirmation email saying I'd receive a dispatch email shortly. 27th July still nothing (!), so I had to call them. First operator didn't sp... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Have bought from Edel-Oprics several times. Cheapest online for the sunglasses I wanted. Free delivery, bought one day, arrived the next. Securely packaged. Absolutely love the sunglasses. Come comple... Ver mais
I don't buy new very often, in fact very rarely. However, when I do I have a very select group of trusted retailers I buy from; based on value, quality and after service. Edel Optics is on that list... Ver mais
Wow !! What a prices ! I have chosen edel-optics as they had exactly same sunglasses I purchased 2 years ago from different website for over 100£ and I really wanted same glasses and only on edel opti... Ver mais
Detalhes da empresa
Escrito pela empresa
Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!
Informações de contato
Nobistor 16, 22767, Hamburg, Alemanha
- +44 330 818 6761
- info@edel-optics.co.uk
- www.edel-optics.co.uk
3,8
Muito Bom
6 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Broken glasses
My existing glasses suffered a breakage.
This left me trying to find a repair, luckily a quick search on line took me to Edel optics.
Found the exact style and model. Ordered at 4 pm and they were delivered the next day!
Brilliant service and so easy
22 de agosto de 2024
Great service and speedy delivery
Great service and speedy delivery - recommended
22 de agosto de 2024
I will never ever order from you again
I will never ever order from you again. And I will inform all my friends and family to not order from you. You don't deserve to have a busbecause you don't know how tontreat or to respect tge customers. I have ordered one pair of glasses of 173 GBP and I have waited for this around 40 days. 40 days to come from Germany to UK? Even the courier bring them with a bicycle, will arive more soon than 40 days.
20 de agosto de 2024
Resposta da edel-optics.co.uk
Dear Customer,
Thank you for your review, though it seems there might be a mix-up, and you may be reviewing another company.
You ordered a model from us with a 2-week delivery time. This model was sourced from Italy, delivered to our warehouse in Hamburg, and then sent to you—all within the promised 2 weeks, as communicated at the time of your order.
Best regards,
Edel-Optics Team
.
Simply the best Customer experience…
Simply the best Customer experience from start to finish - superbly easy to navigate website with great products and genuinely competitive pricing. Stunningly quick delivery time and expectations exceeded. Many competitors could learn a lot from this exemplar service from Edeloptics. Thank you
16 de agosto de 2024
Great quality sunglasses!
Great quality sunglasses I received. This is the 2nd pair I have ordered on this site & I am v impressed with the selection & prices. Highly recommend.
15 de agosto de 2024
Trustworthy and fast
13 de agosto de 2024
Ordered two pairs of raybands and both…
Ordered two pairs of raybands and both of them came and both were wonky. Doesnt impact the feel but its just annoyong
9 de agosto de 2024
Resposta da edel-optics.co.uk
Hello Archie,
We're sorry to hear that the sunglasses didn't arrive in perfect condition.
It's quite normal for sunglasses to need a bit of adjustment to fit properly. However, if you find it bothersome, please feel free to return them to us, and we will be happy to make the necessary adjustments for you.
If you have any other questions or need further assistance, don't hesitate to contact us.
Best regards,
Edel-Optics Team
Just what I wanted
I ordered my glasses with some trepidation, as I have always bought through my opticians before. However, I can't get the frames I wanted in the UK anymore.
I was delighted with the glasses I received. They came quickly and were absolutely everything I wanted.
I've now ordered another colour, as I was so pleased.
1 de agosto de 2024
Avaliação não solicitada
Do not trust
Ordered a few years back and they were good then.
Then order again late last year. Order was delayed for months, then I wad told the company had hit trouble and I would not get my order.
Only way to get my money back is to apply to creditors handling their situation, and I've head nothing back since applying!
And, to top it all, they are operating again, and are taking peoples money. How???
Very bad. Avoid them!
15 de janeiro de 2024
Avaliação não solicitada
Resposta da edel-optics.co.uk
Hello Customer
We are truly sorry for the inconvenience and frustration you have experienced. We understand your disappointment with the delayed order and the communication issues regarding our financial difficulties.
As communicated to you via email, Edel-Optics had to take the difficult step of entering insolvency proceedings at the end of February. For legal reasons, we unfortunately could not continue processing your order. We have already provided you with further information regarding the registration.
Our preliminary insolvency administrator has supported us greatly during this process to restructure the company and find new investors. Therefore, we are pleased to inform you that we are now part of the reputable German family businesses Optiker Bode and Brillen Rottler. This partnership marks a significant milestone in our company’s history and promises to strengthen our financial stability and expand our offerings to continue providing our customers with a first-class shopping experience.
Best regards
Edel-Optics
Scam
Scam. AVOID AT ALL COSTS. Made an order and the product was never delivered. Asked for a refund and haven’t received it after waiting for months.
26 de maio de 2024
Avaliação não solicitada
Resposta da edel-optics.co.uk
Hello Augusto
We deeply regret the inconvenience you have experienced with your order and want to emphasize that this was by no means fraudulent behavior.
Due to unforeseen circumstances, we had to file for insolvency in February 2024. As per the legal requirements, we were unable to process your order or issue a refund. We have sent you detailed information via email on how to register your outstanding claim in the insolvency table.
However, we are pleased to announce that Edel Optics has now been acquired by two of the most important optician businesses in Germany: Optiker Bode and Brillen Rottler. This partnership marks a significant milestone in our company's history and promises to strengthen our financial stability while expanding our offerings.
We would be delighted if you would give us the opportunity to regain your trust and provide you with exceptional service in this new phase.
Kind regards
Edel-Optics
Do not trust this business
I purchase some Prada glasses on 3rd May. By 13th May still no despatch notification so I emailed asking when they’d be delivered. They said they don’t have the product in stock and are struggling to get it from their supplier so I asked to cancel the ordered. They cancelled the order and I’m still waiting for a refund. They told me it would take 2-5 days. I waited 9 days and still nothing. They then said it hadn’t been processed because they needed my bank details. I’ve been trying to get in contact since and get a refund on my item but they just keep saying it’s with the accounts department and will be processed.
3 de maio de 2024
Avaliação não solicitada
Resposta da edel-optics.co.uk
Hello Lydia Povey
We understand how disappointing and frustrating the current situation must be for you. We deeply regret these circumstances and sincerely apologize for the inconvenience this has caused. Please rest assured, this is not a scam. Our teams are working diligently to resolve the matter, and we are doing everything possible to complete the refund as soon as possible.
Best regards,
Ede-Optics
No money back, no info
Order was placed at the beginning of January. Order cancelled in March with note: "because the manufacturer has informed us that this model will not be available in the foreseeable future" Not true, later on they informed, that the problem is "Due to Insolvency Proceedings" They wrote, will inform when the claim can be submitted. Not informed. I found info myself and submitted the claim a month ago. No info after that: if the claim was accepted, when the refund can be received, nor from bankruptcy administrator, nor from Edel-Optics. DO NOT Order from Edel-Optics. Financial problems can happen to any company, but Edel-Optics does not respect their customers
Update on June 19: still no money back, no info, besides of this copy/paste from their site (below).
July 27: still no money, no info, when I could expect the refund. Now I already think, I even should not expect - incredible to get such experience nowadays in Europe. Looks like some kind of financial pyramid.. Avoid this seller.
September 3: still no refund for the order, placed at the beginning of January. All their answer is about I should be happy, they are working again. I lost about 300 Eur with them. Avoid this seller - it is financial pyramid
June 24, 2026 - received a refund: 3,80 Eur (3 euro 80 cents :) :) :) ) - after 292,59 Eur lost. Again: avoid this "seller"
9 de janeiro de 2024
Avaliação não solicitada
Resposta da edel-optics.co.uk
Hello Aliona,
We are very sorry to hear about your experience and understand your frustration regarding the long delays and lack of updates.
The situation you describe is linked to insolvency proceedings. In such cases, refunds and timelines are handled solely by the insolvency administrator in accordance with legal procedures, and we are not able to influence or track individual payments.
We would also like to emphasize that the company today operates under new ownership and a fully restructured organization, with a renewed focus on customer service and reliability, completely separate from the former business.
We understand that this does not change your past experience, but we regret that the process did not meet your expectations.
Best regards,
Edel-Optics Team
2nd pair this week exceptional service…
2nd pair this week exceptional service and quality, great to deal with.
Would highly recommend
3 de maio de 2024
Scam
Scam, no delivery and no refund after more than 3 months from the purchase. hopefully paypal will sort my issue.
If they are unable to deliver goods why do they take any more orders and the website was reshaped.
Do Not Buy from them!
1 de fevereiro de 2024
Avaliação não solicitada
Resposta da edel-optics.co.uk
Hello Consumer
Firstly, we would like to apologize for all the issues around your order.
n the past few weeks, due to financial difficulties, we have been unable to comply with our delivery times and have experienced delays by issuing refunds on time. Therefore, we have decided to file for insolvency.
We are now working closely with a court-appointed insolvency administrator, who is currently reviewing our financial situation and exploring options for restructuring the company.
Due to insolvency law reasons, we cannot provide a refund. As soon as we receive more information, we will send it to you immediately.
Our shop remains operational, offering only products that are available for immediate dispatch. For orders made after February 23rd, 2024, we can assure that in case of a return, a full refund will be issued.
We appreciate your understanding and patience during this challenging time.
Best regards,
Edel-Optics
INSOLVENT (No goods after 3 MONTHS)
3 MONTHS have passed, no goods and now they say they've gone bust and no refunds for anyone who purchased before Feb 23rd
3 orders placed......avoid!
9 de janeiro de 2024
Avaliação não solicitada
Resposta da edel-optics.co.uk
Dear customer
We apologize for the inconvenience and frustration you've experienced with your orders.
We understand that waiting for three months without receiving your goods is unacceptable. We deeply regret that this has occurred, and we acknowledge the impact it has had on your experience as a customer.
Regarding the announcement of insolvency and the inability to provide refunds for purchases made before February 23rd, we realize this only adds to the disappointment. We have emailed you with additional information and, once we have more detailed instructions from our provisional insolvency administrator how and when to file for your outstanding claim, we will immediately share it with you.
We genuinely appreciate your patience and understanding during this challenging time.
Kind regards,
Edel-Optics
UK buyers. Be aware your rights are restricted
Price and shipping was pretty good. The company, despite having a uk website address, appears to be located in Germany. Nothing wrong with that unless you need to make a claim for faulty products. Purchased a pair of Tom Ford crystal frames. After a year or so I noticed they had yellowed slightly. I thought I may have imagined it but my partner asked if I had bought some new glasses so I double checked the frames against another crystal frame (less than half the price of Tom Ford) and the Tom Ford appeared brown in comparison. I was told by Edel optics that I dont have a claim as it's a "usage problem". They only cover manufacturing defaults? The only "usage" problem that I have is they were worn outside ie ive used them. The materials used are not UV stable, which is unacceptable for a PREMIUM product designed for every day use. Under UK law they would be in trouble as the product is not of "satisfactory quality" given the premium pricing and their intended use. In short, you might save a few £ on the initial cost but if you need product support in the UK youre wasting your time.
21 de março de 2024
Avaliação não solicitada
Resposta da edel-optics.co.uk
Hello,
Thank you for your review.
It is important to follow the manufacturer's care instructions to ensure optimal durability and colour retention of Tom Ford frames.
Tom Ford gives great importance to the quality and durability of its products. Nevertheless, various factors, such as sunlight, moisture, chemicals or improper cleaning, can cause the colour on the frame to change over time.
We apologise for the inconvenience.
Sincerely,
Edel-Optics
Απάτη στείλανε την παραγγελία χωρίς…
Απάτη στείλανε την παραγγελία χωρίς γυαλιά μέσα στο κουτί και πλήρωσα 415€. Και όταν τους αποζημίωσε η κούριερ και ήταν να μου επιστρέψουν τα χρήματα μου γράψανε mail ότι η εταιρεία edel optics πτώχευσε και δεν μου έχουν στείλει ούτε γυαλιά ούτε λεφτά πίσω εδώ και δύο μήνες με κοροϊδεψαν και μου κλέψανε 415€. Ούτε γυαλιά πήρα ούτε τα χρήματα μου πίσω
4 de março de 2024
Avaliação não solicitada
Resposta da edel-optics.co.uk
Hello Katerina Koutrouli
Firstly, we would like to apologize for all the issues around your order.
In the past few weeks, due to financial difficulties, we have been unable to comply with our delivery times and have experienced delays by issuing refunds on time. Therefore, we have decided to file for insolvency as a way to find a solution to continue offering our usual reliable service as soon as possible.
Due to insolvency law reasons, we cannot provide a refund.
We have emailed you with additional information and, once we have more detailed instructions from our provisional insolvency administrator how and
when to file for your outstanding claim, we will immediately share it with you.
Kind regards,
Edel-Optics
No goods no refund for 2 months. SCAM
Placed order on Jan 2, in 2 days got email confirming delivery on Jan 23. Then on Jan 15 notification about delay.
Tired of waiting on Feb 15 I send them request to clear situation and was advised to choose another model (what?).
I asked for refund and week later got reply that they can’t cancel my order (what?) and I have to do it myself from my customer’s account. Ok, on Feb 21 canceled order and got confirmation that they have reimbursed.
Week later no refund as in previous reviews, many emails with requests and many replies “as soon as possible”, “quickest possible way”, “sent request to accountants departments” and so on.
In the meantime it’s Mar 3 and still no refund.
It’s definitely scam.
And now I doubt even the authenticity of their stuff as can’t imagine, for example, Tom Ford to authorise a dealer with this style of customer service.
To Edel-optics.co.uk: I don’t need your lies in reply, I need refund.
UPD. Yes, they emailed me with additional information but it was again full of “if” and “when”, nothing definite. So, i claimed on PayPal and got my refund. Hope PayPal will get their money back.
But what really surprised me that their rating here is still 4.1 after so many bad reviews in row.
3 de março de 2024
Avaliação não solicitada
Resposta da edel-optics.co.uk
Hello NT
Firstly, we would like to apologize for all the issues around your order.
In the past few weeks, due to financial difficulties, we have been unable to comply with our delivery times and have experienced delays by issuing refunds on time. Therefore, we have decided to file for insolvency as a way to find a solution to continue offering our usual reliable service as soon as possible.
These details are also available on our website under the Help Center. From now on, we will be working in close coordination with a court-appointed insolvency administrator. Due to insolvency law reasons, we cannot provide a refund. As soon as we receive more information, we will send it to you immediately.
Furthermore, we would like to mention that we will soon be sharing more information about a new strategic partnership with our customers. This partnership strengthens our position and assists us in overcoming the challenges we face. Together with our new partner, we will have all the best conditions to provide our mutual customers with an even better service.
Thanks for your understanding.
Best regards,
Edel-Optics
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