I visited the Eden Mobility shop in Scarborough with my son on the 11th of August. I was looking for a reliable walking stick. A lovely lady called Camilla helped me to choose just what I ne... Ver mais
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My friend and I visited Eden Mobility in Scarborough to see if we could get a replacement star knob for a walker rollator which was missing and not ideal. We were on holiday and just visiting for... Ver mais
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Camilla went above and beyond our expectations when my mum left her mobility scooter key at home, (150 miles away!) She saved our holiday and we cannot thank her enough. Eden Mobility obviously employ... Ver mais
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My wife was looking for a mobility scooter nothing too fancy and the service we received from Camilla was nothing less than superb so helpful and informative and made sure we got the right scooter for... Ver mais
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Detalhes da empresa
Escrito pela empresa
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Informações de contato
Newborough 11, YO11 1NA, Scarborough, England, Reino Unido
- 01723 336 069
4,6
Excelente
63 avaliações
Pede aos clientes que avaliem
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Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 1 semana
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Scooter broke down after 3 months
Scooter broke down after 3 months , totally dependant on it waited 9. Days for it to be repaired Machanic managed to disconnect a wire leading to the charger therefore scooter wouldn’t work , waited another 8 days for Machanic to come again he said he would order another set of wires that was 3 weeks ago have not heard from them since. Scooter was brand new latest model , disgusting, fora new model to break down in the first place. I had 8 taxis and paid out £400 for dog walkers plus expected to pay monthly rental dreadful company
26 de julho de 2026
Avaliação não solicitada
Resposta da Eden Mobility - Scarborough
Thank you for your review. We have successfully made contact with you to assist in this.
Warm regards,
Eden Mobility
I visited the Eden Mobility shop in Scarborough
I visited the Eden Mobility shop in Scarborough with my son on the 11th of August. I was looking for a reliable walking stick.
A lovely lady called Camilla helped me to choose just what I needed.
A Gel Cane Walking Stick with a very good handle. Camilla adjusted the stick to the correct height for me.
My new walking stick has been brilliant and I have been able to walk alot better than I did before.
Thank you Camilla for your care, kindness and advice. You took the time to help me knowing that I was suffering quite alot of pain and discomfort.
If ever I need to buy anything else to help me with my mobility I will shop with you again.
Julie Mason
11 de agosto de 2026
Avaliação não solicitada
Resposta da Eden Mobility - Scarborough
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Vicky at Scarborough shop was patience…
Vicky at Scarborough shop was patience personified! We went into the shop with a totally different idea of what we wanted to what we bought. Thanks to Vicky's very helpful assessment of our needs we were able to make a fully informed decision of which mobility scooter was best for our needs. Vicky was very kind, courteous, knowledgeable and helpful. Not at all pushy. She wanted us to have the scooter which suited us best and we know, that thanks to her expertise, we have bought just that. She moved heaven and earth to get the scooter delivered earlier than originally promised so that we could have it for the next country show. We cannot thank her enough. This is a very friendly store, with highly trained and very helpful staff. I cannot recommend them too highly for their quality product and concerned staff.
1 de agosto de 2026
Avaliação não solicitada
Resposta da Eden Mobility - Scarborough
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
First Class Service
I was in town with my mum yesterday (30/7/26) and the bottom part of her walking stick came apart. She thought she’d lost a small part from it that held it altogether, so we went into Eden Mobility to see if they could help us. We saw Camilla, who was very helpful. She took a look at it, and it turned out that my mum hadn’t lost anything. It had just come loose. She went out of her way to help us. I was so grateful as I didn’t really know what to do! She tightened it all up for my mum and also gave her the gadget that she used. We couldn’t ask for better service, so thank you very much, Camilla!
30 de julho de 2026
Avaliação não solicitada
Resposta da Eden Mobility - Scarborough
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Saved our holiday
Camilla went above and beyond our expectations when my mum left her mobility scooter key at home, (150 miles away!) She saved our holiday and we cannot thank her enough. Eden Mobility obviously employ very dedicated staff. Thank-you
17 de julho de 2026
Avaliação não solicitada
Resposta da Eden Mobility - Scarborough
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Very satisfied customer
My friend and I visited Eden Mobility in Scarborough
to see if we could get a replacement star knob for a walker rollator which was missing and not ideal. We were on holiday and just visiting for day.
The assistant Camilla could not have been more helpful. She found one amongst misc spare parts and kindly fitted it. No charge was made and she refused any payment or gratuity.
21 de julho de 2026
Avaliação não solicitada
Resposta da Eden Mobility - Scarborough
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
We had the opportunity to try out all…
We had the opportunity to try out all the recliner chairs before making our selection. Everything was explained to us and we were not rushed into making our decision.
We came away extremely happy. Thanks to Camilla.
30 de junho de 2026
Avaliação não solicitada
Resposta da Eden Mobility - Scarborough
Thank you so much for your lovely review. We're delighted to hear about your positive experience with Eden Mobility.
Reviews like yours mean a great deal to us and our staff, who work hard every day to provide the best possible service and support. Your kind words will be shared with the team and are truly appreciated.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
Great service from Rachel
Great service from Rachel. Helped us buy a walker for my dad. Very kind and helpful.
22 de junho de 2026
Avaliação não solicitada
Resposta da Eden Mobility - Scarborough
Thank you so much for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear about your experience. Your support means a lot to us, and we look forward to welcoming you again soon.
Warm regards,
Eden Mobility
Fantastic service all round lovely…
Fantastic service all round lovely scooter and got to applaud the after sales service from the shop at Scarborough and Jason who came out to sort what I thought to be a bug, but was a safety feature and all round 5 star service thankyou Eden.
20 de junho de 2026
Avaliação não solicitada
Resposta da Eden Mobility - Scarborough
Thank you so much for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear about your experience. Your support means a lot to us, and we look forward to welcoming you again soon.
Warm regards,
Eden Mobility
Mobility Made Easy
I’ve just visited Eden Mobility in Scarborough and I can’t recommend them enough. Camilla was fantastic, incredibly friendly and really knew her stuff, making the whole process straightforward and stress-free. If you’re looking for great service from people who actually know what they’re talking about, this is the place to go.
3 de junho de 2026
Avaliação não solicitada
Resposta da Eden Mobility - Scarborough
Thank you so much for sharing your lovely feedback. We’re delighted to hear that your visit to our Scarborough store was such a positive experience. Camilla will be thrilled to know her friendly approach and product knowledge helped make everything straightforward and stress‑free for you.
We truly appreciate your recommendation — it means a great deal to our whole team. If you ever need anything else or have any questions in the future, we’re always here to help.
Warm regards,
Eden Mobility
On a recent day trip to Scarborough I…
On a recent day trip to Scarborough I suffered a malfunction with my stroller...I lost a vital screw! I went into EDEN mobility hoping they may have someone who could help and an angel called Rachel sorted out the problem for me in seconds meaning i could safely enjoy my day and get home in one piece. I would highly reccommend EDEN mobility Scarborough. Rachel is an assett to the company. I would travel to Scarborough for any future purchases. Thank you again Rachel.
4 de abril de 2026
Avaliação não solicitada
Resposta da Eden Mobility - Scarborough
Thank you so much for sharing your experience. We’re delighted to hear that Rachel was able to step in and get your stroller sorted so quickly. She truly is an asset to our Scarborough team, and she’ll be thrilled to know she helped you enjoy the rest of your day. We really appreciate your recommendation and your kind words.
Warm regards,
Eden Mobility
Repair
Came into the Scarborough store as I had an issue with my scooter (Racheal) was very helpful and informative about the service I would receive and offered me extra service regarding insurance which put my mind at rest to know I would have assistance if needed whilst out on my scooter very helpful
3 de abril de 2026
Avaliação não solicitada
Resposta da Eden Mobility - Scarborough
Thank you for taking the time to leave this lovely review. We’re so pleased to hear that Racheal was able to help and give you clear, reassuring information about your scooter service. It’s great to know she could also guide you through the insurance options and give you that extra peace of mind while you’re out and about.
We’ll be sure to pass your kind words on to her. Thanks again for visiting the Scarborough store and for sharing your experience.
Warm regards,
Eden Mobility
Thank you to camilla the manager
Thank you to camilla the manager, i was looking for a strong walking stick as i am a tall man with different mobility issues, camilla showed me the rehand walking stick with 4 rubber feet on it, nothing was to much trouble for her, i was shown different colours, how to adjust the stick, camilla was very professional in her job, first class service, thank you.
20 de março de 2026
Avaliação não solicitada
Resposta da Eden Mobility - Scarborough
Thank you so much for your wonderful feedback. We’re delighted to hear that Camilla was able to help you find the right walking stick and make the process so easy and comfortable. It’s great to know her professionalism and care made such a positive difference. We truly appreciate your kind words and recommendation.
Warm regards,
Eden Mobility
I am a regular customer of Eden…
I am a regular customer of Eden Mobility In Scarborough and always receive excellent service from Camilla. She is always helpful and knowledgeable whenever I have any questions about products. I recently purchased a Hamdon recliner chair, it is very comfortable and it eases my back pain when I use the massage feature.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Eden Mobility - Scarborough
We’re delighted to hear that you’re a regular visitor to Eden Mobility Scarborough and that Camilla consistently provides the excellent service she’s known for. She’ll be thrilled to know her knowledge and support have made such a positive difference to your experience.
It’s wonderful to hear that your new Hamdon recliner chair is already helping with comfort and easing your back pain — the massage feature is a real favourite among customers. If you ever need any further assistance or have questions about your chair or any other products, we’re always here to help.
Thank you again for your continued trust and custom.
Warm regards,
Eden Mobility
big thankyou
I would like to say a big thankyou to Camilla, who went over and above with me and my sister- helping us to choose a wheel Chair & Recliner for our mum who has dementia.
She was patient, helpful, caring and friendly,also a great sale person. She is an assett to Eden.
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da Eden Mobility - Scarborough
I would like to say a big thank you to Camilla, who went above and beyond for me and my sister while helping us choose a wheelchair and recliner for our mum, who has dementia. She was patient, helpful, caring, and friendly — and also a fantastic salesperson. Camilla is truly an asset to Eden.
Warm regards,
Eden Mobility
Great greeting by Camilla
Visited the Scarbrough office on Thursday 5 February and were greeted by a lovely warm welcome by a lady Called Camilla she was extremely helpful went in to buy a wheelchair for My Mam and also brought a beautiful recliner chair .This the second time we have visited this shop and the first time we brought a walker for Mam
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Eden Mobility - Scarborough
Thank you so much for sharing your experience. We’re delighted to hear that Camilla gave you such a warm welcome and was able to help you find exactly what your Mam needed. It’s wonderful to know this is your second visit and that you’ve trusted us again for her mobility products. We truly appreciate your continued support and hope the wheelchair and recliner chair make a real difference for her.
Warm regards,
Eden Mobility
Camilla was very helpful in fact more…
Camilla was very helpful in fact more than helpful as my mum was away on holiday and realises on her walker and had lost a bolt out of it, she went up and beyond to help my mum in her hour of need, what a lovely lady and a credit to your shop.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Eden Mobility - Scarborough
Thank you so much for sharing your experience. We’re delighted to hear how Camilla went above and beyond to help your mum when she needed it most. It’s wonderful to know that her care and dedication made such a difference. Camilla truly is a credit to Eden Mobility, and we’ll make sure your kind words are passed on to her.
We’re proud to have team members who show such compassion and commitment, and your feedback means a lot to us.
Warm regards,
Eden Mobility
Rachel was very friendly
Rachel was very friendly, helpful and informative. Very happy with the carbon fibre chair for our holidays abroad. Thank you Rachel.
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Eden Mobility - Scarborough
Thank you so much for your kind words! We’re delighted to hear that Rachel was able to provide such friendly, helpful, and informative service. It’s wonderful to know you’re happy with your carbon fibre chair and that it will make your holidays abroad even more enjoyable. We truly appreciate your feedback and look forward to assisting you again in the future.
Warm regards,
Eden Mobility
Bought a reconditioned scooter about a…
Bought a reconditioned scooter about a month ago.
From Scarborough shop, from the moment we entered the store, we were made very welcome and were given so much positive vibes and plenty of good information on scooters.
I did buy one. Process was fuss free. Delivered in time scale we requested. Lady in shop was a very informative about what I needed.
Definitely use this shop again if needed.
The scooter is a life saver giving me my independence back.
1 de novembro de 2025
Avaliação não solicitada
Resposta da Eden Mobility - Scarborough
Thank you for sharing such wonderful feedback. We’re delighted to hear that your experience at our Scarborough shop was welcoming, informative, and fuss free. It’s fantastic to know the scooter has made such a positive difference, giving you back your independence—that’s exactly what we hope to achieve for our customers. We’ll be sure to pass your kind words on to our team, and we look forward to welcoming you again whenever you need us.
Warm regards,
Eden Mobility
Camilla in Scarborough fixed me up
My Mobility wheels that I bought from Amazon collapsed on the bus!
I was in a right state, I can't walk without them. All I could think about was Eden Mobility. I had to get down there sharpish.
Luckily I managed it and saw Camilla, what a lovely kind lady. She managed to re assemble it in no time.
I wanted to pay for the service, but she wouldn't take any money. She saved my life!
Thank you to lovely Camilla. I will always go there for my mobility needs.
18 de novembro de 2025
Avaliação não solicitada
Resposta da Eden Mobility - Scarborough
Thank you so much for sharing your experience. We’re truly sorry to hear about the difficult situation you faced, but delighted that Camilla was able to help you quickly and kindly. She takes great pride in supporting our customers, and your words will mean a lot to her. We’re glad you felt cared for and safe again, and we look forward to continuing to support all your mobility needs.
Warm regards,
Eden Mobility
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