Edgeofbelgravia Avaliações 

413
•
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Edgeofbelgravia offers striking and sharp knives that are impressive visually and functionally. However, there are issues with their customer service and quality assurance. Some buyers faced problems... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ich bin begeistert! Anfangs hatte ich etwas Angst dieses Set mit dem Messerblock+Messer aus dem Ausland zu bestellen ,aber die Ware ist bereits nach 4 Tagen angekommen.Leider hatte ich eine Reklamatio... Ver mais

Avaliado com 5 de um total de 5 estrelas

These precision chef knifes are superb in every way. They are super sharp and cut through the hardest of vegetables like swede with ease. I liked them that much I instantly ordered a second set. T... Ver mais

Avaliado com 1 de um total de 5 estrelas

Product has arrived damaged; after 5 emails to customer services and 3 tweets over a period of 3 weeks, I am still yet to receive a response. I haven’t used the product yet so unable to comment. How... Ver mais

Detalhes da empresa

  1. Loja de utensílios de cozinha

Escrito pela empresa

Edge of Belgravia is one of the world's most innovative chef knife brands. With contemporary design from London, high tech materials and supremely sharp stainless steel our knives are just as effective tools as pieces of art for the kitchen.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

413 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,9

Todas as avaliações

(413)

0 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Had the worst experience

Had the worst experience. Placed order for your knives and received an order confirmation. Three days later emailed me me saying that order has to be cancelled as the shipping fees was the same value as my order. Just wondering what kind of lame excuse this is. When I selected "worldwide delivery" which also has a shipping fee(cost more to ship to US or UK) that I have paid together with the product. So what's the point of paying the shipping fee when you guys can't even ship my product which I have paid for??? This is totally ridiculous. What an bad experience. And you guys still can ask me for a product review which I did not receive.... Disappointing...

11 de julho de 2022
logotipo da Edgeofbelgravia

Resposta da Edgeofbelgravia

Terribly sorry for the dissapointment, but you were ordering a product that was out of stock in HK. To ship it from the US or UK to Singapore would have cost more than the value of your order sadly. We therefore had to cancel.

Avaliado com 5 de um total de 5 estrelas

I had gotten the full set from the…

I had gotten the full set from the original Kickstarter and LOVED them. Loved so much that I wore the coating off the 12” pan. I went to the website to order a new one, and it said they were currently unavailable. I took a chance and sent an email inquiring when I would be able to order one. I was contacted within 24 hours, and after another email, I was able to order my replacement pan (total of 48 hours). The pan arrived within a week (maybe less?) and I have already begun wearing out the coating on the new one. Great customer service, great pans! I will order from you for life!

22 de junho de 2022
Avaliado com 3 de um total de 5 estrelas

It’s was perfect until

First and second day it cut perfectly! I was in LOVEE! So fine and sharp it was a miracle knife!! But after 2 days the sharpness reduced! I was so disappointed it still cuts better than other knives of mine but unfortunately not so amazingly for the first 2 days

11 de maio de 2022
logotipo da Edgeofbelgravia

Resposta da Edgeofbelgravia

Sorry to hear that they lost sharpenss after just 2 days. This is very unusual and may depend on what you were cutting with the knives. Steel knives will go blunt with use and need regular resharpening. We recommend our new electric sharpener, to be launched in June. It restores sharpness in 60-90s.

Avaliado com 1 de um total de 5 estrelas

Stingray pans tip over dangerously

Stingray pans tip over dangerously. Despite repeated attempts at contacting them, no response from customer services or managers at Edge of Belgravia. Will take p3gal action to retrieve my funds for these dangerous and unusable products.

14 de abril de 2022
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Resposta da Edgeofbelgravia

Sorry to hear. We have tested these on most gas hobs and they work absolutely fine with most hobs. It seems that your hob is the exception. Did you email customerservices @ edgeofbelgravia.co.uk

Avaliado com 5 de um total de 5 estrelas

These precision chef knifes are superb…

These precision chef knifes are superb in every way. They are super sharp and cut through the hardest of vegetables like swede with ease. I liked them that much I instantly ordered a second set.

They sit comfortably in the hand that gives you confidence in its use, this is very important given how sharp these knives are. I’d been looking for some knives that actually cut for a few months forever disappointed, but I noticed a chefs review about Edgeofbelgravia - I’d never heard of the brand before, but thought I’d order the ‘essential’ two set. I’m so glad I did. I can’t recommend these knives enough so order and I’m sure you won’t be disappointed with your purchase.

2 de fevereiro de 2022
Avaliado com 1 de um total de 5 estrelas

Shipment was returned to shipper part…

Shipment was returned to shipper part way through transit - no explaination received a week after that happened.

26 de janeiro de 2022
logotipo da Edgeofbelgravia

Resposta da Edgeofbelgravia

Hi Mike,

We are sorry to hear that you still haven't received your package.

We have only today been informed by our warehouse that your package has been returned to us. For future reference, we are more than happy to assist our customers whenever they reach out to us and inform us that they had encountered an issue with our order.

The warehouse team let us know that they have received back and immediately reshipped your package using a different carrier. We have also sent you an email with the tracking link.

Please do not hesitate to reach out if there is anything else we can assist you with!

Avaliado com 1 de um total de 5 estrelas

Worst knives I have ever owned

Worst knives I have ever owned. Very brittle, and every knife has broken. Was sent a replacement set and again all have broken. Maintained per EOB standards. Requested replacement again and told I need to pay all shipping now. Terrible product. Would never buy again.

15 de janeiro de 2022
Avaliação não solicitada
logotipo da Edgeofbelgravia

Resposta da Edgeofbelgravia

Hi Jordan, I am sorry to hear about your disappointment.

As our Quality Control team informed you in our email correspondence, the damages shown in the pictures of your original order (lacking the proof of purchase) were inspected and confirmed as a user issue and not a manufacturing defect. Nevertheless, we decided to make an exception and issue a replacement. Once you reached out again for the same reason and sent pictures of the exact same knives as before with exact same damages claiming the replacement was also damaged, we informed you that we would be willing to inspect the damaged knives if sent to us (as required by the regular procedure following the second quality claim) and replace them free of charge with a different style if confirmed the replacement had a manufacturing defect. You refused.

We remain at your disposal if you need any further assistance.

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service. A knife broke they replaced for free and the black Friday discounts prompted me to order additional. These knives are excellent (though ceramic ones are brittle). They cut extremely fine and retain their edge

9 de dezembro de 2021
Avaliado com 5 de um total de 5 estrelas

Brilliant Quality Knives and Stunning knife block

Brilliant knives, sharp and real quality, heavy chef knives. Very sharp and look beautiful in the black knife block. I purchased the Arondight set and got a vegetable cleaver and huge chefs knife for free as well as a burger flipper which I can't wait to try, come summer. Haven't had a chance to use them all but the few I have used are amazing. Only downside for me was I wasn't provided with shipping, tracking information. I had to use chat and ask if the order had been processed, or shipped. When querying, customer services were very prompt and helpful and resolved any issues I had instantly. Great customer service and great product. Just waiting for a good sale now so I can purchase the japanese steel collections which are stunning.

6 de dezembro de 2021

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