Excellent service from start to finish. The communication was first class and every person we came into contact with could not have been any more helpful. From ordering the doors, accommodating... Ver mais
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Veja o que dizem as avaliações
Had to put this post here as bought some beautiful bi-fold doors about 6-7 years ago and our new puppy ate two of the seals at the weekend. I wrote to Ecko to explain the situation and they imm... Ver mais
A empresa respondeu
Lovely Hollie designed our new bathroom which was exactly what we were looking for. We are delighted with the look, finishes, daily communication, friendlessness and professionalism showed... Ver mais
A empresa respondeu
Extremely please with the service from start to finish. The sales team quickly provided a quote and the install date was stuck to. The actual installation went very smoothly with courteous fitters... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de artigos para reforma residencial
- Reforma de Banheiros
- Fornecedor de Portas
- Loja de utensílios de cozinha
- Fornecedor de janelas
Escrito pela empresa
Family run business Est. in 1999. We are specialists in our industry providing award winning Kitchens, Bathrooms, Doors, Windows & Glass Structures.
Informações de contato
54 West Main Street, EH52 5DW, Broxburn, Reino Unido
- 01506857007
- sales@ekco.co.uk
- www.ekco.co.uk
4,7
Excelente
257 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Repair touch up kit..
Having had Ekco install my kitchen last year it looked fantastic. Fast forward year and I chipped on of the drawer fronts and scratched another. Calum was quick to get me a touch up kit ordered as requested and had this sent out free of charge to my home address which was very much appreciated.
24 de outubro de 2023
Avaliação não solicitada
Resposta da EKCO
Good morning Amanda,
Thank you for your feedback. We are glad we could assist & get the touch-up kit to you. Your kind comments have been passed on to Callum and the wider ekco team.
All the best,
TEAM EKCO
Excellent experience from Ekco…
Excellent experience from Ekco supplying and constructing our Glass Structure, supported by other firms Ekco regularly work with doing groundworks and electrics.
All worked together seamlessly, provided excellent service and to a consistent high standard. I'd wholeheartedly recommend.
26 de outubro de 2023
Avaliação não solicitada
Resposta da EKCO
Good morning Colin,
Thank you for the fantastic review! We're thrilled your experience with ekco and our partner firms was excellent.
Your recommendation truly means a lot to us.
All the best,
TEAM EKCO
New door & window
EKCO installed a new back door and window in our kitchen, Euan having advised. Fabulous quality and has transformed look of room. The lads were really pleasant, hard working and professional. Thanks very much
20 de outubro de 2023
Avaliação não solicitada
Resposta da EKCO
Good morning Patricia,
We're delighted to hear that you're pleased with the installation of your new back door and kitchen window. Your kind words have been passed on to Euan & the wider Ekco team.
All the best,
TEAM EKCO
Be inspired by their Bi-fold doors!
My late partner and I ordered and bought a bi-fold door from EKCO 11 years ago. I'm now renovating my property and wanted to purchase another to match their quality product. Not only did they still have my order on record, they were able to match it almost like for like, supply and fit to my exacting requirements. The result is just perfect!
In my experience, this company consistently and diligently deliver to meet their customer's requirements. Superb customer service, from ordering to fitting. I wholeheartedly recommend their professionalism.
16 de outubro de 2023
Avaliação não solicitada
Resposta da EKCO
Good morning Jim,
Thank you for your wonderful review and for entrusting EKCO with your recent renovation project. We are delighted that your second experience with us was just as excellent as the first. It's great to hear that our team provided you with professional and superb customer service from start to finish.
Your recommendation is truly appreciated.
All the best,
TEAM EKCO
First class job of installingShowroom Quality Bathroom
First class job of installing my new bathroom. Mat Irvine and his apprentice , Casper, have done a top quality job, Showroom Quality Bathroom. They also clean up every day and remove all the waste.
2 de outubro de 2023
Avaliação não solicitada
Resposta da EKCO
Good afternoon John,
Thank you for your kind words! We're thrilled that Matt and Kasper provided you with a top-quality bathroom installation. We're delighted you're happy with the results.
Your recommendation means a lot to us.
All the best,
TEAM EKCO
I booked a service for my bi-fold doors…
I booked a service for my bi-fold doors - they guys that came were very professional - they identified the source of my problem, rectified the issues and provided excellent advice and updates through their work. Would definitely recommend ekco - great service🤣
19 de setembro de 2023
Avaliação não solicitada
Resposta da EKCO
Good Morning Neil,
Thank you for choosing Ekco for your bi-fold door service. We're delighted that our team provided you with a professional, efficient, and informative experience. Identifying and addressing the issue, along with providing valuable advice and updates, is what we strive for with every service.
Your recommendation means a lot to us, and we're here whenever you need assistance in the future. Thanks for the great feedback!
All the best,
TEAM EKCO
First class journey from viewing…
First class journey from viewing options to installation. Highly professional and “nice” people to deal with. Having had a dreadful experience with a Stirling based fireplace business recently this was at the other end of the spectrum. Very satisfied and worthy of the the five stars.
18 de setembro de 2023
Avaliação não solicitada
Resposta da EKCO
Good Morning Sandra,
Thank you for your kind words and for choosing us. We're thrilled to hear that your experience with us was a first-class journey from start to finish. Providing a highly professional and pleasant experience for our customers is our top priority, and your satisfaction means a lot to us.
We're sorry to hear about your previous experience and are delighted to have been able to provide you with a much better one.
All the best,
TEAM EKCO
NEW MASTER BATHROOM
Have just had Ekco complete our large master bathroom. Hollie supported us through the design process and we are very happy with the outcome. The work has been completed to a high standard and we have achieved a quality finish.
The office communicated well with us over arrival times and kept us informed about deliveries and next steps. The worker were as clean and tidy in our home as they could have been and they treated our home with respect.
The only issue we felt could have been improved was the time taken to complete the work. We expected to have workers on site every day till the job was completed and this did not happen- perhaps this was an over expectation on our part.
We are still happy with the service and now have them doing another bathroom, so all round a good experience.
15 de setembro de 2023
Avaliação não solicitada
Resposta da EKCO
Good Morning Alicia,
Thank you for taking the time to share your feedback. We're delighted you're pleased with your master bathroom renovation, from the design process to the quality finish. Your comments about our communication, cleanliness, and respect for your home are greatly appreciated.
We apologize for any inconvenience caused by the timeline. We'll strive to manage expectations better in the future. We're thrilled you have chosen us for another bathroom project and look forward to delivering another great experience.
All the best,
TEAM EKCO
Outdoor glassroom space
Amazing job from start to finish. From the start craig was great. Came up with great ideas for the placement and visuals for how it would look. Euan and karol were great with the installation and a pleasure to talk to. Very professional. Would highly recommend them. So many people have already complimented how good it is.
14 de agosto de 2023
Avaliação não solicitada
Resposta da EKCO
Good Morning Martin,
We're thrilled you had an excellent experience working with Craig, Euan, and Karol. Your kind feedback has been shared with them.
Thank you for the high praise and recommendation. We're delighted to hear your project is receiving positive feedback.
All the best,
TEAM EKCO
First Class Workmanship
Tremendous experience from EKCO during installation of windows and sliding doors on new extension build. Everyone in the team right through from Callum at sales to Euan at survey keeping me informed of the manufacturing progress and to the installation guys were superb. Was really impressed with Brian, Karl and Kev`s workmanship, there attention to detail and just generally taking pride in there work. Something you don`t see much of nowadays.
8 de setembro de 2023
Avaliação não solicitada
Resposta da EKCO
Good Morning Grant,
Thank you for sharing your fantastic experience with EKCO while installing your windows and sliding doors for your new extension. We greatly appreciate your kind words.
We're thrilled that our team, from sales to installation, provided excellent service, and your feedback has been shared with the wider team here at EKCO.
All the best,
TEAM EKCO
I needed a warranty repair done.
I needed a warranty repair done on a bathroom fitting that EKCO had fitted over a year ago. There was some frustration on waiting for the part. But once the part was available the team were fantastic at carrying out the repair and explaining the issue to me, I would have marked higher without the part delay.
Many Thanks
7 de setembro de 2023
Avaliação não solicitada
Resposta da EKCO
Good Morning Kevin,
Thank you for your review. We're pleased that our team provided fantastic service during your warranty repair despite the initial part delay. We apologise for the inconvenience caused by the delay and appreciate your feedback.
All the best,
TEAM EKCO
Really happy with our new internal…
Really happy with our new internal Crittal doors. They look great. Euan and the whole team were brilliant to deal with - really professional.
28 de agosto de 2023
Avaliação não solicitada
Resposta da EKCO
Good Morning Gail,
Delighted to hear you're enjoying your new Crittal doors! Euan and our team are grateful for your praise and are here if you need anything.
All the best,
TEAM EKCO
Excellent New Kitchen!
EKCO designed a fantastic kitchen and installed it quickly and professionally. Absolutely delighted with the results!
The staff were fabulous, keeping me informed every step of the way through the project. Would definitely recommend!
9 de agosto de 2023
Avaliação não solicitada
Resposta da EKCO
Good Morning David,
Thank you for sharing your positive experience with EKCO! We're thrilled you're delighted with your new kitchen and the professional installation. Our team appreciates your kind words about our staff's communication throughout the overall project.
All the best,
TEAM EKCO
Highly recommended
Highly recommended. Great service and technical support.
23 de agosto de 2023
Avaliação não solicitada
Resposta da EKCO
Good Afternoon Luke,
Thank you for taking the time to leave us a review it is greatly appreciated. We greatly appreciate your high recommendation! It's wonderful to hear that you found our service and technical support to be great. Your feedback has been passed on to the wider EKCO team.
All the best,
TEAM EKCO
Highly recommended
Had the pleasure of dealing with Michelle from the sales team and Euan, Karol and Brian for the installation of my new windows and doors. Everyone was really helpful with advice and answering my questions when choosing the right product and the installation went without a hitch. I can't recommend them enough.
22 de agosto de 2023
Avaliação não solicitada
Resposta da EKCO
Good Afternoon Roy,
Thank you for taking the time to leave us a review it is greatly appreciated. We're thrilled you had a great experience with Michelle, Euan, Karol, and Brian. We have passed your kind words to the wider EKCO team.
All the best,
TEAM EKCO
Full marks for EKCO
We received super efficient and polite service from beginning to end and from everyone we dealt with. The attention to detail after my initial phone call is something many companies could learn from. I would like to mention everyone by name but cannot recall the names; however Craig you were a delight to deal with and nothing was too much trouble. So happy with our Bi-fold doors which were installed as promised by a very experienced and lovely team. We would not hesitate to recommend EKCO .
17 de agosto de 2023
Avaliação não solicitada
Resposta da EKCO
Good afternoon Ruth,
We're delighted by your kind words about your experience with EKCO! It's fantastic that you found our service efficient, polite, and detail-oriented. Craig and the team are thrilled to have been a part of making your Bi-fold door installation smooth and enjoyable.
Your recommendation means a lot to us. Thank you for choosing EKCO and for sharing your positive experience. Enjoy your new doors!
All the best.
TEAM EKCO
5 star service
I have no hesitation in writing a review for Ekco. Superb service from start to finish. Craig came along measured 2 window, bifold doors and 2 roof lights. Craig is a really nice guy, Easy to deal with. Nothing is too much hassle for him and always answers your call if you have any questions for him. Definitely a 5 star service.
12 de julho de 2023
Avaliação não solicitada
Resposta da EKCO
Hi Gary,
Thank you for taking the time to leave us a review. We are pleased to hear you were happy with the service you received from Craig. Please rest assured that your comments have been shared with him personally and the wider team.
All the best.
TEAM EKCO
Extreme Makeover Success
We are extremely satisfied with our family bathroom and cloakroom renovations! The process was straightforward from design through completion. Ekco staff were not only responsive but proactive as well, checking in along the way. The products and installation were to a very high standard and nothing was a problem to change or sort. The end result is beautiful! We would highly recommend this company.
22 de maio de 2023
Avaliação não solicitada
Resposta da EKCO
Good Morning Janice,
We're thrilled to hear that you're delighted with your family bathroom and cloakroom renovations! It's fantastic to know that you found our staff responsive, proactive, and accommodating throughout the process.
We take pride in delivering top-notch products and installation, and we're glad to see that reflected in your beautiful end result. Thank you for your high recommendation – we truly appreciate your support.
If you ever need anything in the future, please don't hesitate to reach out. We'd love to work with you again.
Best Wishes,
EKCO TEAM
New kitchen
Really impressed with the transformation of our kitchen/dining room. With the installation of Pronorm-y line handleless units, excellent storage solutions, aligned with high spec appliances from Siemens. From design to completion all the staff were very helpful and the installation team were efficient and reliable.
30 de maio de 2023
Avaliação não solicitada
Resposta da EKCO
Good Afternoon Anette,
Thank you for taking the time to leave us a review it is greatly appreciated. We are pleased to hear you were happy with us as a team and look forward to seeing you at our upcoming cookery demo!
All the best,
TEAM EKCO
New Kitchen and Windows
We are very pleased with our new Kitchen and Windows. Top quality kitchen and finish. Superb customer service from all the team at Ekco. I am sure we will be back for a new bathroom soon.
1 de setembro de 2022
Avaliação não solicitada
Resposta da EKCO
Good Morning Mark,
Thank you for taking the time to leave us a review. We are delighted to hear that you are pleased with your new kitchen and windows, and the customer service you received from the team at ekco. We look forward to working with you on your future bathroom project. Your comments have been shared with the wider ekco team.
Best Wishes,
EKCO TEAM
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