Do not buy from here for delivery. They use awful delivery companies. I was given a 10 hour delivery slot and live upstairs with no door bell and no option for safe place. Really annoyed considering... Ver mais
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Veja o que dizem as avaliações
Item on ordered on Friday - paid extra for next day delivery. Couriers (Yodel) failed to call on either following Tuesday or Wednesday. No explanation offered, refused (when asked) to even make courte... Ver mais
I love the ELC and so does my son, even though he's 5 now we still find ourselves sneaking in there now and again. It's a bit pricey but that's generally reflected in the quality and they've g... Ver mais
Absolutely shocking service. Made an order, phoned up to cancel same day. Told this had been actioned. Came home at lunch to find a massive climbing frame with bits missing delivered to my door. Spo... Ver mais
Detalhes da empresa
Escrito pela empresa
In March 2019, Early Learning Centre was acquired by The Entertainer with a clear vision; to support parents with their child’s early years learning and development through play. We are committed to creating quality products and bringing innovation through new product design, as well as continuing to make the much loved and trusted toys we all know and love
Informações de contato
TEAL House, Anglo Office Park 67 White Lion Road, HP7 9FB, Amersham, Reino Unido
- 0330 135 9089
- elccustomerservice@theentertainer.com
- www.elc.co.uk
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Brilliant customer service
Brilliant customer service. A gift of my baby broke and I didn’t have a gift receipt. It was her favourite gift and the ELC quickly offered and sent out a replacement. The email exchange was so quick - very impressed.

Resposta da Early Learning Centre
Ordered a building toy for my grandson…
Ordered a building toy for my grandson but Unfortunalty some of the parts were missing, contacted elc and had a excellent response, quick and kept me up to date with my purchase, thanks

Resposta da Early Learning Centre
I requested a return for a toy I…
I requested a return for a toy I purchased online as my granddaughter received 2. The response was informative and prompt. I took the toy to a local The Entertainer store where staff were really helpful and friendly. The whole process was straightforward. Thank you

Resposta da Early Learning Centre
Missing piece
Bought a game and there was a piece missing. Emailed ELC with pictures and receipt. Had a new game sent to me a few days later. Very satisfied.

Resposta da Early Learning Centre
Great Customer Service
Unfortunately my item got lost in the delivery process, but I contacted Customer Services who were very friendly & efficient and they arranged a replacement with priority delivery

Resposta da Early Learning Centre
Amazing service
Amazing service. Sent pictures of broken hinge on post box toy and response was beyond expectation - a new post box arrived in the post with their complements.
Really grateful.

Resposta da Early Learning Centre
Brilliant customer service
Ordered a item online, charged but no confirmation email, product still in my online basket. No product arrived. Contacted the early learning center the matter was rectified quickly and a refund issued with 24hrs. Although the initial experience was poor when purchasing my product the customer service was brilliant.

Resposta da Early Learning Centre
Very fast replies from Fraser and…
Very fast replies from Fraser and helpful too thank you

Resposta da Early Learning Centre
Fraser was very speedy at answering my…
Fraser was very speedy at answering my questions and getting back to me regarding my queries. Thank you!

Resposta da Early Learning Centre
Dealt with a lady called Hannah..
Dealt with a lady called Hannah... She was very helpful and resolved my problem... Expecting express delivery very soon... Thank you hannah

Resposta da Early Learning Centre
I would like to thank sena who was so…
I would like to thank sena who was so efficient and quick regarding my issues via the Web chat. You have saved my sons birthday gifts thank you!

Resposta da Early Learning Centre
Placed an online order 2 weeks ago
Placed an online order 2 weeks ago, got an email confirmation of my order that day and didn't hear anything else after that. Contacted ELC today to see what was taking my order so long and they said oh it was returned to us a week ago becuase the packaging was damaged!!! When was I going to be made aware of this??? No order repackaged and sent out, no refund, no email updating me of this... Asked for my order to be sent back out again only to be told that a number of my items were now out of stock!! What happened to my items that were returned, why were they not sent back out to me?? And to top it all off they have just stopped communicating with me, so don't know if I'm getting the rest of my order or getting refunded.. Will not be ordering anything from ELC again, customer service is a joke !!

Resposta da Early Learning Centre
Delivery Enquiry
Charlie was super helpful dealing with my delivery enquiry. Everything was sorted quickly with no fuss at all.

Resposta da Early Learning Centre
Nadia was very quick to respond to my…
Nadia was very quick to respond to my enquiry and resolved my issue almost immediately without any complications! I was really pleased with her professional service. Thank you

Resposta da Early Learning Centre
Great customer service
Great customer service. Vince was extremely helpful and efficient. Would recommend this company : )

Resposta da Early Learning Centre
Great service
Taryn was very quick to help with my problem all good

Resposta da Early Learning Centre
Amber was a great help
Amber was a great help. She managed to sort out my order for me and get the promotion added to my order which I wasn’t able to do due to the website going down.

Resposta da Early Learning Centre
After having issues I had to contact…
After having issues I had to contact live chat, after speaking to 4 different people speaking to the last agent Amber sorted out the issue I was having

Resposta da Early Learning Centre
Query with order
My query was dealt with quickly and efficiently. Very good service.

Resposta da Early Learning Centre
Faulty order sorted straight away
I was missing some parts from my order, a replacement was sent straight away with no hassle. Made me happy it was no problem for them to help me.

Resposta da Early Learning Centre
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