Early Learning Centre Avaliações 

208
•
O TrustScore é 3 de um total de 5

3,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Do not buy from here for delivery. They use awful delivery companies. I was given a 10 hour delivery slot and live upstairs with no door bell and no option for safe place. Really annoyed considering... Ver mais

Avaliado com 1 de um total de 5 estrelas

Item on ordered on Friday - paid extra for next day delivery. Couriers (Yodel) failed to call on either following Tuesday or Wednesday. No explanation offered, refused (when asked) to even make courte... Ver mais

Avaliado com 5 de um total de 5 estrelas

I love the ELC and so does my son, even though he's 5 now we still find ourselves sneaking in there now and again. It's a bit pricey but that's generally reflected in the quality and they've g... Ver mais

Avaliado com 1 de um total de 5 estrelas

Absolutely shocking service. Made an order, phoned up to cancel same day. Told this had been actioned. Came home at lunch to find a massive climbing frame with bits missing delivered to my door. Spo... Ver mais

Detalhes da empresa

  1. Loja de Brinquedos

Escrito pela empresa

In March 2019, Early Learning Centre was acquired by The Entertainer with a clear vision; to support parents with their child’s early years learning and development through play. We are committed to creating quality products and bringing innovation through new product design, as well as continuing to make the much loved and trusted toys we all know and love


Informações de contato

3,0

Bom

O TrustScore é 3 de um total de 5

208 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,0

Todas as avaliações

(208)

6 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Brilliant customer service

Brilliant customer service. A gift of my baby broke and I didn’t have a gift receipt. It was her favourite gift and the ELC quickly offered and sent out a replacement. The email exchange was so quick - very impressed.

22 de janeiro de 2024
Avaliação não solicitada
logotipo da Early Learning Centre

Resposta da Early Learning Centre

Thank you, glad we could help out

Avaliado com 4 de um total de 5 estrelas

Ordered a building toy for my grandson…

Ordered a building toy for my grandson but Unfortunalty some of the parts were missing, contacted elc and had a excellent response, quick and kept me up to date with my purchase, thanks

3 de janeiro de 2024
Avaliação não solicitada
logotipo da Early Learning Centre

Resposta da Early Learning Centre

Thank for taking a moment to leave such kind feedback.

Avaliado com 5 de um total de 5 estrelas

I requested a return for a toy I…

I requested a return for a toy I purchased online as my granddaughter received 2. The response was informative and prompt. I took the toy to a local The Entertainer store where staff were really helpful and friendly. The whole process was straightforward. Thank you

3 de janeiro de 2024
Avaliação não solicitada
logotipo da Early Learning Centre

Resposta da Early Learning Centre

Thank you for your great feedback!

Avaliado com 5 de um total de 5 estrelas

Missing piece

Bought a game and there was a piece missing. Emailed ELC with pictures and receipt. Had a new game sent to me a few days later. Very satisfied.

29 de dezembro de 2023
Avaliação não solicitada
logotipo da Early Learning Centre

Resposta da Early Learning Centre

Thank you for your positive feedback!

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

Unfortunately my item got lost in the delivery process, but I contacted Customer Services who were very friendly & efficient and they arranged a replacement with priority delivery

4 de dezembro de 2023
Avaliação não solicitada
logotipo da Early Learning Centre

Resposta da Early Learning Centre

Thank you for your great feedback!

Avaliado com 5 de um total de 5 estrelas

Amazing service

Amazing service. Sent pictures of broken hinge on post box toy and response was beyond expectation - a new post box arrived in the post with their complements.
Really grateful.

23 de novembro de 2023
Avaliação não solicitada
logotipo da Early Learning Centre

Resposta da Early Learning Centre

Thanks you, glad we were able to help!

Avaliado com 4 de um total de 5 estrelas

Brilliant customer service

Ordered a item online, charged but no confirmation email, product still in my online basket. No product arrived. Contacted the early learning center the matter was rectified quickly and a refund issued with 24hrs. Although the initial experience was poor when purchasing my product the customer service was brilliant.

2 de novembro de 2023
Avaliação não solicitada
logotipo da Early Learning Centre

Resposta da Early Learning Centre

Hi there, thanks for the kind feedback

Avaliado com 5 de um total de 5 estrelas

Dealt with a lady called Hannah..

Dealt with a lady called Hannah... She was very helpful and resolved my problem... Expecting express delivery very soon... Thank you hannah

16 de outubro de 2023
Avaliação não solicitada
logotipo da Early Learning Centre

Resposta da Early Learning Centre

Thank you for your brilliant feedback, we are pleased to hear Hannah could help :)

Avaliado com 5 de um total de 5 estrelas

I would like to thank sena who was so…

I would like to thank sena who was so efficient and quick regarding my issues via the Web chat. You have saved my sons birthday gifts thank you!

12 de outubro de 2023
Avaliação não solicitada
logotipo da Early Learning Centre

Resposta da Early Learning Centre

Lovely feedback thanks. Happy Birthday to your son! :-)

Avaliado com 1 de um total de 5 estrelas

Placed an online order 2 weeks ago

Placed an online order 2 weeks ago, got an email confirmation of my order that day and didn't hear anything else after that. Contacted ELC today to see what was taking my order so long and they said oh it was returned to us a week ago becuase the packaging was damaged!!! When was I going to be made aware of this??? No order repackaged and sent out, no refund, no email updating me of this... Asked for my order to be sent back out again only to be told that a number of my items were now out of stock!! What happened to my items that were returned, why were they not sent back out to me?? And to top it all off they have just stopped communicating with me, so don't know if I'm getting the rest of my order or getting refunded.. Will not be ordering anything from ELC again, customer service is a joke !!

10 de outubro de 2023
Avaliação não solicitada
logotipo da Early Learning Centre

Resposta da Early Learning Centre

I'm sorry to see that you have been so disappointed with us. Please send me some more information so I can make sure this is sorted out for you.

Avaliado com 5 de um total de 5 estrelas

Delivery Enquiry

Charlie was super helpful dealing with my delivery enquiry. Everything was sorted quickly with no fuss at all.

5 de outubro de 2023
Avaliação não solicitada
logotipo da Early Learning Centre

Resposta da Early Learning Centre

Thank you for your great feedback!

Avaliado com 4 de um total de 5 estrelas

Nadia was very quick to respond to my…

Nadia was very quick to respond to my enquiry and resolved my issue almost immediately without any complications! I was really pleased with her professional service. Thank you

4 de setembro de 2023
Avaliação não solicitada
logotipo da Early Learning Centre

Resposta da Early Learning Centre

Thank you for your brilliant feedback, we are glad to hear Nadia could help!

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service. Vince was extremely helpful and efficient. Would recommend this company : )

4 de setembro de 2023
Avaliação não solicitada
logotipo da Early Learning Centre

Resposta da Early Learning Centre

Thank you for your great feedback!

Avaliado com 5 de um total de 5 estrelas

Great service

Taryn was very quick to help with my problem all good

10 de agosto de 2023
Avaliação não solicitada
logotipo da Early Learning Centre

Resposta da Early Learning Centre

Great to hear. Thanks for your feedback!

Avaliado com 5 de um total de 5 estrelas

Amber was a great help

Amber was a great help. She managed to sort out my order for me and get the promotion added to my order which I wasn’t able to do due to the website going down.

28 de julho de 2023
Avaliação não solicitada
logotipo da Early Learning Centre

Resposta da Early Learning Centre

Hi Natalie, glad Amber was able to help out!

Avaliado com 5 de um total de 5 estrelas

After having issues I had to contact…

After having issues I had to contact live chat, after speaking to 4 different people speaking to the last agent Amber sorted out the issue I was having

19 de julho de 2023
Avaliação não solicitada
logotipo da Early Learning Centre

Resposta da Early Learning Centre

Thank you for your great feedback!

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