Elephant Avaliações 

Wonderful experience with elephant Insurance. Thank you Gursahib Singh.he is very helpful and kind .thanks alot Gursahib .

Worst customer services ever.
I wish I had checked Trust Pilot before choosing this insurance.

EDIT: Everything is now resolved. Thank you.

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First time I tried this car insurance company, they cancelled my car insurance because they have information that my bank account has been used to insure some random people I don't even know, I have never given access from bank account to another persons. I even double checked all transactions and there is no suspicious activity in bank account and never been any transaction with this company, this was the first time. I told them that I can provide with any proofs they need to check but they just don't care, there is two options or they have some glitch in system or they are doing this on purpose. Looks like I will need to take legal action against them.

Avoid. Over 15 years of no claim insurance. Ever time, the company started to raise premiums by 25% annually. I kept dropping coverage until the bare minimum
Cost over £800, a 26% increase on previous year.

Avoid, avoid, avoid. Many other cheaper options.

I was with this company for 16 years, every year, they slowly and slowly increased my insurance, even though I had never made a claim once. I always paid never caused any problems. This year, they charged me double what every other company was coming in under, I asked if they could just match what other companies could do and they refused. I ADVISE EVERYONE TO LEAVE ELEPHANT ASAP! They're money grabbing scammers.

I have just spent nearly an hour just trying to say no thank you to their auto renewal quote this year - which was 38% higher than the same cover with Aviva. I couldn't see how to do it in their portal. They make it impossible for you to just click a button and say no thanks. They force you to speak to 'someone' who insists on giving you other quotes even after I told them I had already bought a policy from Aviva which was 38% cheaper. But they kept offering me different prices (all of which were still much higher). Eventually accepted I did not want to renew. What a pity - they used to be so efficient.

I had two cars insured with Elephant, they gave me good deal for the two cars.
I had to make one claim which was not my fault. Claim process was easy and hire handling was efficient.

I applied for Admiral and Elephant companies insurance cover, once all requested questions were answered, I got the qoutation which was 2344£ per year and payed the first payment
Then the digital assistant started a number of questions and the most were repeated questions, finally due to my convection and accedent, the both companies doabled the insurance price which 6545GBP per year, both companies are like scam, considering the othr reviews, I think both companies are not suitable for insurance.

Out of the last 20 times I've tried to login to my account, The login process has failed at least 18 times. This is just unacceptable.

Extremely poor customer service. The website is broken often and can't be used reliably. Pushes you to a chat function which doesnt work.
I actually wanted to renew my policy but gave up due to these issues.

Loyal customer badly let down in claims process.

I have been insured with Elephant for 17 years. Luckily during that time I did not have to make a claim - if I had, my time with them would have been much shorter.

After an accident nearly 3 weeks ago with our electric vehicle, Elephant declared the vehicle a total loss. When I challenged this decision, they:
- Refused to provide the eengineer’s report.
- Refused to provide the basis for the total-loss determination (cost, safety or both)
- Refused to provide a valuation for my vehicle and was told wrongly this could not be provided until I submit the finance settlement figure. Suspicious. The settlement figure is irrelevant to determining the pre-accident value and is therefore not a requirement or prerequisite for providing me with the valuation.
- Pressured into agreeing to an immediate salvage collection on the basis of accumulating storage fees,clearly as a means to create undue sense of urgency, and a clear intent to coerce.
- Did not physically inspect the car before total loss decision was made. The decision was made solely on photographs despite the fact that EVs require specialist inspection of the battery, underbody structure, HV systems and subframes by fully qualified and competent engineers with the relevant HV qualifications.

The recovery agent and insurer have also refused to allow me to view and access my own vehicle, which is not supported anywhere in the policy and prevents me from challenging or understanding the assessment.

I have tried raising a complaint but emails I send seem to disappear into a black hole. If they do reply, they do not respond to information requests or queries but rather use it as an additional opportunity to threaten me with storage chargers. Most recently they have threatened that my car will be taken by the salvage company Copart if I do not agree to have it dumped on my driveway by 3rd December (i.e. tomorrow).

They are not following their own complaint process. They are breaching the rules set down for them by the Financial Conduct Authority in terms of treating customers fairly, and yet they simply do not care. I do not have a complaint handler, reference or an indication of when they will provide an initial response. For my own paper trail, I have asked for all communication to be in writing which is consistently ignored by a particular representative from the claims team.
The amount of stress this is causing me is truly unmanageable and it is being used as a coercion tactic to wear me down.

They charged me £60 to leave them. That is what a firm of scammers do. Will I use them again, never, ever in a million years. Stay clear.

It is the worst insurance company in the whole UK. Avoid these scammers.

Awful experience, don't have any easy way to speak with anyone. Still haven't received the refund for cancelling the policy and point blank refusal to help from customer service team to resolve it. Avoid at all costs.

I'm still being harassed by Elephant insurance. They assumed a run on policy. I tried on numerous occasions to let them know I would not be renewing. They make contact impossible. The site wouldn't recognise my password. It wouldn't accept the new one once I tried to change it. No one answers the number they offer to call. I had to go to my bank and cancel the direct debit and still the harass me. This is driving me insane. Avoid this company at all costs.

Really positive experience with Elephant customer service after my premium increased. The lady I spoke to (didn’t get her name) was so lovely and helpful, she was able to get my monthly costs back down for me. This is not the first time I’ve spoken to elephant customer service and they have always been really helpful.

Signed up for my insurance and paid the £500 for the first month, never received an email from them about it. Tried to sign into my account on the web to cancel my insurance and it wouldn’t let me sign in so tried to do forgot password, won’t send me an email for that either. I have no way of confirming anything about my insurance and no way of cancelling it either

This insurance company is very very bad dont take cover out from them they always find a way to increase you cover scamers when couth them out they will cancel you cover
Not a good company.

Had a drunk and/or elderly (I think) jump a turn on a rainy November day and ruin my bumper on an 8k JDM Toyota crown, they got a 3rd party to assess and I got 10k back, it took a couple of months but they couldn't fix but I got more than the value of the car. I work from home so didn't care about the time. I would use Elephant again the advisors spoke perfect English, were sympathetic, the online console was good and turned a 8k down the hole catastrophy into a minor event. It took ages because the car had to be assessed.

If you got a generic common car things will move fast if you got a 15 YO Japanese car with rare parts and someone hits you; be expected to wait not cool if you are someone who needs your car for work, you need a courtesy car.

Go for Platinum and no excess, it cost about the same, I went for excess and when you toggle its nil or a few pound more a month.

At renewal they contacted me to say they had deleted my details and could I provide them with my bank details. I didn't want to renew as it was dearer than other quotes. I tried to log in to my account online but couldn't. I assume the account details were also deleted. I called their call centre after 15 minutes I gave up and carried on with my new insurance. They are charging me for two months insurance. Passed my case to debt collection. For insurance I didn't want or need. Last time for any Admiral or elephant insurance for me.