I bought a 3kw outdoor heater for our bbq area, it arrived promptly, unfortunately damaged in transit. I immediately phoned to report the damage, and pleasantly surprised to hear they would send a rep... Ver mais
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Veja o que dizem as avaliações
What a joy to deal with a company that cares. From first phone contact to delivery driver to their technical support team, courtesy and knowledge were the norm. Their customer service is stratospheri... Ver mais
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I brought a bundle deal few months ago, not a fault with the equipment everything works how it should. If i ever need something & something not working like battery charger they was quick sending out... Ver mais
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Competitive price and speedy delivery. I had never used this product before but I am pleased to say it lived up to the reviews and left my car very easy to dry off with absolutely no water marks. Will... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Produtos de Limpeza
- Fornecedor de Equipamentos
- Fornecedor de equipamentos industriais
- Fornecedor de equipamentos de aspiração industrial
- Fabricante de peças de máquinas
Sobre Equip2clean
Escrito pela empresa
BUSINESS START-UP PACKAGES
PRESSURE WASHERS
GUTTER VACUUM SYSTEMS
CARPET CLEANING MACHINES
WINDOW CLEANING SYSTEMS
FLOOR CARE EQUIPMENT
HOSES & ACCESSORIES
The 1st Choice of Cleaning Pros
Escrito pela empresa
- Over 50 Years in the Trade!
- Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.
Always Happy to Help.
Great Quality Gear at The Best Prices!
12 Months Warranty.
Informações de contato
Kiam House, L33 7TD, Liverpool, Reino Unido
- 0151 548 5500
- support@equip2clean.co.uk
- www.equip2clean.co.uk
4,3
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Catastrophicial experience
Catastrophicial experience. I bought a high pressure hose reel that I can't use because to wind it up I have to dismantle it every time. I was most disappointed by the seller's explanation, because they actually admitted that they were selling something that could not be used. It was not worth it for me to return the reel to them because of the excessive costs of sending it from the EU to England.
9 de dezembro de 2025
Resposta da Equip2clean
Hi Milan,
Thank you for your feedback, and I’m sorry to hear that your experience hasn’t been as smooth as it should have been.
I’ve looked into your order and the email conversation, and it appears there was some misunderstanding around how the hose reel operates. The reel is designed to be used with the hose fully unwound, and then rewound after use — it does not need to be dismantled each time. I’m sorry if this wasn’t made clear enough in our communication.
We never intend to sell a product that “cannot be used”, and I apologise if our explanation came across that way. The reel is fully functional, but I appreciate that it may not have matched your expectations.
Regarding the return, we completely understand that international shipping costs can be high, and we never want a customer to feel stuck with an item. If you would like us to look at alternative solutions, we’re more than happy to help.
Please feel free to contact us directly so we can resolve this for you.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
I phoned before ordering and was told…
I phoned before ordering and was told the fuel tank and bracket were in stock. Based on that information I placed the order and was given an expected delivery date. When the delivery date passed, I had to chase multiple times before being told the items were actually out of stock. This has caused significant delays to my business, including customer jobs that were booked based on the original delivery information. After further chasing I requested a refund. My issue is not with stock shortages, which can happen, but with being told the items were available when they were not and the lack of communication afterwards.
3 de junho de 2026
Resposta da Equip2clean
Hi Barry, thank you for taking the time to share this, and I'm sorry to hear about the experience you've had.
You're absolutely right that being told an item is in stock when it isn't is a different issue to a stock shortage itself, and I completely understand the frustration this caused, particularly given the impact on your own customer bookings. That communication breakdown is on us, and it shouldn't have taken multiple chases on your part to get clarity on what was actually happening with your order.
I'd like to look into this in more detail and make sure your refund has gone through smoothly. Please could you drop me an email at jon.raven@equipmartuk.co.uk with your order number, and I'll personally make sure this is followed up properly, including feeding back internally on the stock information and communication issues you've experienced.
I'm sorry we let you down on this occasion, Barry.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Ok so this was one of the worst online…
Ok so this was one of the worst online purchase experiences I have ever had. I purchased the product on the 27/5/26, it arrived 3 days later, unfortunately the packaging was battered and there were lots of broken parts in the box, although the main unit looked undamaged!! I contacted customer service to explain and included pictures as I knew they would ask for them, what followed was a farcical communication in which they repeatedly sent the wrong replacement parts, even though I called and emailed to ensure they had the correct info, they seem to only be able to email once a day so, if you replied to them at 9am, you have to wait till the following day for a reply, which means it all takes so long!!! after lots of calls, emails, and more pictures, I eventually got replacement parts and tried to use the unit, despite its appearance it didn't work, I contacted them straight away but again experienced the one email a day issue!! I have now returned to until with lots of poor communication and only received my refund today, nearly 4 weeks later!! Shocking service! They only apologised once I pointed out they hadn't!! I have to say I would advise you to take your money elsewhere!!
22 de junho de 2026
Avaliação não solicitada
Resposta da Equip2clean
Hi Kristian, thank you for taking the time to share this feedback, and I'm sorry to hear about the experience you've had with us.
Looking back through this, I can see the delivery arrived damaged, the replacement parts process took far longer than it should have, and our email turnaround simply wasn't fast enough to keep things moving at the pace you needed. That's not the standard of service we aim to provide and I completely understand your frustration, particularly given the impact on your ability to use the machine for work.
I can confirm your refund of £945.00 has been processed, and I've also arranged for your £8.95 shipping cost to be refunded as well, so that should now be fully resolved.
We'll be using this as a learning point internally, particularly around how we manage parts replacements and our response times. Thank you for your patience throughout, and I'm sorry we didn't get this right for you the first time.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Very quick service
Very quick service, from payment to dispatch to delivery, 1st class. Definitely recommend using.
2 de junho de 2026
Resposta da Equip2clean
Hi Ian, thank you so much for the brilliant review — really pleased to hear everything ran smoothly from payment right through to delivery! Recommendations like this mean a lot to us. We look forward to helping you again in the future!
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
All round great customer experience
Fast delivery, the sales team were super friendly and supportive. Will be using E2C for all my accessories as my business grows
9 de junho de 2026
Resposta da Equip2clean
Hi William, thank you so much for the fantastic review — really glad to hear the team were helpful and that everything arrived quickly! It's brilliant to know you'll be sticking with us as your business grows, and we'll be right here to support you every step of the way.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Fast delivery and great customer…
Fast delivery and great customer service I had a missing part with my order and it got delivered the next day outstanding service highly recommended
8 de junho de 2026
Resposta da Equip2clean
Hi John, thank you for the brilliant review — really glad to hear the missing part was sorted so quickly! Mistakes can happen but it's how we put them right that counts, so it's great to know we got that next day delivery to you and turned it around for you fast. We look forward to helping you again in the future!
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Made up with my purchase
Made up with my purchase, staff were helpful and talked me through every item and how to use them
8 de junho de 2026
Resposta da Equip2clean
Hi Kieran, thank you for the great review — really glad to hear you're made up with your purchase! It's always our aim to make sure customers fully understand how to get the best out of their equipment, so it's brilliant to know the team talked you through everything properly. We look forward to helping you again in the future!
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
The staff were very understanding
The staff were very understanding. I was not able to keep the purchased generator as I could not use it for outdoor markets but the staff were understanding and helped with the return.
8 de junho de 2026
Resposta da Equip2clean
Hi Francisca, thank you for taking the time to leave us a review — really pleased to hear the team were able to help you out with the return when the generator wasn't suitable for your needs! We always want to make sure our customers end up with the right equipment for the job, so we're glad we could sort this for you smoothly. We look forward to helping you again in the future, should you need anything else.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Kiam Clamped Carbon Fibre Gutter Vac Pole Kits
I bought a set of the Kiam clamped carbon poles ( 22.01.26) first use of them was in February and a couple of them broke after only a few times of use, domestic use. The clamps are poor, the clamp relies on a tiny piece of plastic formed on the clamp which sits in between a notch in the carbon pole, the plastic 'Bit' just shears off! The clamps then just spin regardless.
I contacted them on the 15th April with the issue. It took a couple of weeks to sort the problem, back and forth emails which were unnecessary. Customer service was ok but the emails became less informal and short, like they couldn't be bothered, not very professional.
I did however receive replacement poles.
It was disappointing to find they do not sell the replacements clamps, which seems odd and ridiculous, every other manufacturer does?
Even more disappointing, I now today found ALL my poles clamps have worn, including the clamp on the carbon goose neck. I don't clear gutters day in day out so it's extremely disappointing paying all that money out for them now to be broken with little use!
I'm not sure I want the hassle sorting this with customer service all over again.
The Kiam Carbon Clamped Poles are not fit for purpose. And it's ridiculous you cant buy spare clamps/ parts. The cost of products and the amount customers spend at Equip2Clean you should expect better service.
My advice is to avoid.
15 de abril de 2026
Avaliação não solicitada
Resposta da Equip2clean
Hi Ben, Thank you for taking the time to leave such detailed feedback — it's genuinely useful and I'm sorry to hear you've had ongoing problems with the clamps on your Kiam carbon pole kit.
You've raised a fair point about the clamp design — if the plastic locating piece is shearing off across multiple poles, including after a replacement, that's clearly not good enough for the price point and we want to get to the bottom of why this is happening. I'm also sorry the communication during your first contact with us didn't feel as personal as it should have — that's not the standard we expect from our team and I'll be feeding this back.
On the spare parts point, I completely understand the frustration — it would make far more sense to be able to replace a worn clamp rather than the whole pole, and I'll be raising this internally as something we should look at offering.
I'd like to get this properly resolved for you rather than you having to go through the back and forth again. Please email me directly at jon.raven@equipmartuk.co.uk with your order details and I'll personally make sure this is sorted quickly and properly this time.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
I brought a bundle deal few months ago
I brought a bundle deal few months ago, not a fault with the equipment everything works how it should. If i ever need something & something not working like battery charger they was quick sending out new one, when I order something extra its in the post straight away next day or so its at my door. Always a good service 👌
4 de junho de 2026
Resposta da Equip2clean
Hi Steven, thank you so much for taking the time to leave us a review — it really means a lot! We're really pleased to hear you're happy with your bundle and that everything is working as it should. We always aim to sort any issues quickly and get replacements out without any fuss, so it's great to know that came through for you. Fast dispatch is something we pride ourselves on too, so glad that's been your experience. We look forward to helping you again whenever you need us! 👌
Jon Raven
Head of Customer Service
Equip2clean
Quick delivery and prompt response to…
Quick delivery and prompt response to any questions will definitely use again
20 de maio de 2026
Resposta da Equip2clean
Thank you for taking the time to leave us a review. It's great to hear that both our delivery speed and communication met your expectations. We work hard to provide a smooth experience from start to finish, so your feedback is truly appreciated.
Jon
Head Of Customer Service
Resposta da Equip2clean
Thank you for taking the time to leave us a review.
We're delighted to hear that you were happy with the service you received. Your feedback is greatly appreciated and motivates our team to continue providing the highest level of customer service.
Jon
Head Of Customer Service
Made an order online was given delivery…
Made an order online was given delivery date but unfortunately the courier had had issues, I had then contacted equipment2clean and straight away was offered a refund or redelivery I requested a redelivery and again and issue with the courier company, a third attempt was made with a different c courier company and recieved. Delivery the next day. Throughout this whole process the customer service team couldn't of been more helpful and did everything they could to get my order to me, Yes it did take a little longer then expected but this wasn't down to equipt2clean it was purely down to the courier service.
21 de maio de 2026
Resposta da Equip2clean
Thank you for taking the time to leave us such a detailed review.
We're sorry that your delivery was affected by issues with the courier, but we're delighted to hear that our customer service team was able to support you throughout the process and help get your order delivered successfully.
While delays outside of our control can be frustrating, we always aim to find a solution as quickly as possible, and we're pleased that the alternative courier was able to deliver your order the next day.
Your patience and understanding were greatly appreciated, and we're grateful for your recognition of our team's efforts. We hope you're happy with your purchase and look forward to serving you again in the future.
Jon
Head Of Customer Service
Resposta da Equip2clean
Many thanks for your kind words. There's nothing better than hearing that the combination of trusted advice and top-quality products made a difference to your experience. We enjoy helping customers navigate the options available and find exactly what they need, so we're delighted that our recommendations hit the mark. Thank you for choosing us.
Jon
Head Of Customer Service
Resposta da Equip2clean
Thank you for your review. We're delighted to hear that you found our service helpful and that our team's knowledge and understanding of the relevant requirements gave you confidence throughout the process. I will be sure to pass your kind comments on.
Jon
Head Of Customer Service
Resposta da Equip2clean
Thank you for your kind review. We're especially pleased to hear that you enjoyed using our website. We've put a lot of effort into making it easy to navigate and simple to find the right products, so it's great to know that it helped make your shopping experience a positive one. We're also glad your order arrived quickly. We appreciate your feedback!
Jon
Head Of Customer Service
No price and good delivery time
18 de maio de 2026
Resposta da Equip2clean
We're delighted to hear that you were pleased with both the price and the delivery speed. Getting quality products to our customers quickly and at a fair price is what we're all about, so it's fantastic to know we got it right for you. Thanks for your support and for sharing your experience.
Jon
Head Of Customer Service
Resposta da Equip2clean
Thank you for your review. We're pleased to hear that you found our service efficient. Providing a smooth and reliable experience for our customers is always our goal, and we appreciate you taking the time to share your feedback.
Jon
Head Of Customer Service
Great quality hose and superb fittings
Great quality hose and superb fittings, nicely milled for a perfect fit. A good quality product I am pleased to have discovered.
26 de maio de 2026
Resposta da Equip2clean
Thank you for your fantastic review. We're delighted to hear that you were impressed with the quality of the hose and fittings, and that the precision machining met your expectations. It's especially rewarding to know you've discovered a product you're pleased to own. We truly appreciate your feedback and your support, and we look forward to serving you again in the future.
Jon
Head Of Customer Service
Probably the worst customer service I…
Probably the worst customer service I have ever received from a company. The person I dealt with offered zero help in sourcing a part required for the power washer that I bought from them approx 2 weeks ago. Initial email replies were slow and non-helpful. The questions I had asked were not being answered. Reminder emails had to be sent in order to get eventual replies, which again avoided the questions asked. I was then told that they could not help, and could not supply a part for a machine supplied by them only a couple of weeks earlier. When I asked to get the direct contact details of their head of customer service I was not given those details, and am no longer receiving replies at all. I see that the head of customer service replies to all the negative reviews on here, so this may be the only way to get through to him! Absolutely no interest was shown in helping a customer.
5 de junho de 2026
Resposta da Equip2clean
Hi Steffan,
Thank you for your reply and for taking the time to explain your concerns in more detail.
I completely understand your comments regarding the level of support and communication you received. Having reviewed the situation, I can see why you were frustrated, and I apologise that we did not meet the standard of service you rightly expected.
As discussed with my colleague this morning, we have now arranged for the air filter housing to be sent to you free of charge as a goodwill gesture in recognition of the initial lack of support and the miscommunication throughout the process.
Your DPD tracking number is: 15509751251571, and the parcel should arrive on Saturday or Monday.
I am pleased that we have now been able to source the required parts and bring this matter to a satisfactory conclusion. While I appreciate this does not change your initial experience, I hope it demonstrates our commitment to putting things right when issues arise.
If, upon receiving the part, you feel that the actions we have taken to resolve the matter are worthy of being reflected in your Trustpilot review, we would be extremely grateful if you would consider updating it. Whilst we fully respect your original comments, we hope the final outcome and our efforts to rectify the situation can also form part of the overall picture.
Thank you again for your patience and understanding.
Kind regards,
Jon
Head Of Customer Service
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