I received my in-line water filter within 2 days of ordering and I was informed every step of the way when it would be delivered. Excellent Service 👍 Regarding the water filter it was extremely... Ver mais
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Veja o que dizem as avaliações
I bought a machine from Equip2Clean back in January, but had mixed results from it in terms of it’s reliability. I contacted them and they gave me guidance on how to self remedy it. When it... Ver mais
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I bought a 3kw outdoor heater for our bbq area, it arrived promptly, unfortunately damaged in transit. I immediately phoned to report the damage, and pleasantly surprised to hear they would send a rep... Ver mais
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Inline water cleaner Well priced and technically works - big issue is it won’t stay connected to hose and pops off as soon as tap is turned on Correct attachments , tried their hose connector and... Ver mais
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Detalhes da empresa
- Fornecedor de Produtos de Limpeza
- Fornecedor de Equipamentos
- Fornecedor de equipamentos industriais
- Fornecedor de equipamentos de aspiração industrial
- Fabricante de peças de máquinas
Sobre Equip2clean
Escrito pela empresa
BUSINESS START-UP PACKAGES
PRESSURE WASHERS
GUTTER VACUUM SYSTEMS
CARPET CLEANING MACHINES
WINDOW CLEANING SYSTEMS
FLOOR CARE EQUIPMENT
HOSES & ACCESSORIES
The 1st Choice of Cleaning Pros
Escrito pela empresa
- Over 50 Years in the Trade!
- Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.
Always Happy to Help.
Great Quality Gear at The Best Prices!
12 Months Warranty.
Informações de contato
Kiam House, L33 7TD, Liverpool, Reino Unido
- 0151 548 5500
- support@equip2clean.co.uk
- www.equip2clean.co.uk
4,3
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
You read all the reviews
You read all the reviews. You agree the price. There’s still that niggling feeling in the back of your mind are they as good as they seem.
The answer for me was better.
I bought my equipment in January and due to other commitments only fired it up mid March. I asked so many questions over the phone but never felt they were exasperated by my calls ( who could blame them) they went above and beyond to explain in a calm patient manner.
I finally get to try the gear out and have a break down with a piece of kit on its first outing. I rang explained what had happened. No judgement but I did wonder if it was something I had done.
Reassurance, positive action plan to get me up and working. A discussion to see if I was capable to replace the part my self or did it need returning to their workshop.
It was something I was capable of so the part was expressed to me and I received it the next day.
So I’m up and running again.
Being true to your word is a rare thing.
I’d like to thank Johnathan, Jon and Lewis for all their help.
17 de março de 2026
Avaliação não solicitada
Resposta da Equip2clean
Hi there,
Thank you so much for taking the time to leave such a detailed 5‑star review. It means a lot to all of us. We know that buying equipment can feel like a leap of faith, so it’s great to hear that your experience with us has been even better than expected.
I’m really pleased the team were able to support you from the very start — answering questions, helping you get set up, and then stepping in quickly when you had that breakdown on the first outing. That’s exactly how we want things to work: calm, clear guidance and fast action to get you back up and running.
It’s brilliant to hear you’re now fully operational again. Being true to our word is something we take seriously, so your feedback genuinely means a lot.
Thank you as well for mentioning Jonathan, Lewis and myself — I’ll make sure they see your comments.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
The timimg that the product was…
The timimg that the product was delivered was super fast.Thanks team.
16 de março de 2026
Resposta da Equip2clean
Hi Nicholas,
Thanks so much for the 5‑star review. Great to hear your order arrived so quickly — the team will be really pleased to know the delivery hit the mark.
If you ever need anything else, we’re always here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Got my order with cracks and a piece…
Got my order with cracks and a piece broke off it.
On to Sales now to see what can be done about it.
Update
Got a 30% refund… so gave it another star.
16 de março de 2026
Resposta da Equip2clean
Hi Michael,
Thanks for taking the time to update your review. I’m sorry the item arrived with damage — that’s never the experience we want for anyone.
I’ve checked your order and I can see you were happy to accept the 30% reduction as a resolution, so I’m glad we were able to get that sorted for you quickly. If there’s anything still not right or you need further support with the product, just let us know and we’ll be happy to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
16L backpack completely packed up
16L backpack completely packed up. Costing me loads of money and delays. Customer service just offered to replace the battery.
If my product has stopped working they should just send a new one. Not a replacement part for something that’s not going to fix anything. The battery works absolutely fine until connected to the backpack.
Backpack leaked from the start. Now it just packs up while I’m trying to work n customer service arent very helpful. I appreciate the battery offer but that’s not going to fix the backpack.
Cheaply made, over priced, anyone thinking about buying one is better off shopping elsewhere. They might be good at marketing on social media but absolute shit products.
18 de março de 2026
Avaliação não solicitada
Resposta da Equip2clean
Hi Shayne,
Thanks for taking the time to leave your feedback, and I’m really sorry to hear you’ve had this experience — it’s never what we want for any customer.
I’ve had a look into your case and I can see our team offered a replacement battery because, based on the symptoms you described at the time, that was the most likely cause. If the issue goes beyond the battery, we will of course put that right for you. We don’t expect you to be left with a product you can’t use.
Regarding the leak you mentioned, that’s not something we would expect from the backpack, so we’d like to get this fully inspected and resolved properly. We’re more than happy to arrange a return so we can assess the unit and either repair or replace it depending on what’s found.
We take product quality seriously, and we want to make sure you’re back up and running as quickly as possible. If you can get in touch with our customer service team, we’ll get this sorted for you straight away.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Cyclone vac came with missing parts.two…
Cyclone vac came with missing parts.two emails with no response
27 de fevereiro de 2026
Resposta da Equip2clean
Hi Wayne,
Thanks for your review, and I’m really sorry to hear you’ve had this experience. I’ve just picked this up and I can see you emailed us earlier in the week — I want to get this sorted for you personally.
The Cyclone Vac shouldn’t arrive with anything missing, so I just need to confirm exactly which parts you didn’t receive. Once I have that, I’ll get the missing items sent straight out to you without any delay.
If you can reply to your original email or drop me a quick message with the details, I’ll take it from there and make sure you’re fully sorted.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Very smooth quick service.
13 de março de 2026
Resposta da Equip2clean
Hi Mark,
Thanks for the 5‑star review. Great to hear everything went smoothly and you were happy with the speed of the service. Really appreciate you taking the time to share your feedback.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Resposta da Equip2clean
Hi Richard,
Thank you for taking the time to leave your feedback. It’s great to hear that delivery was quick and that our team were able to give you the information you needed.
If there’s anything more we can do to support you with your equipment, just let us know — we’re always here to help. And if your experience continues to be positive, we’d really appreciate you updating your rating when you get a moment.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Good easy company to deal with
Good easy company to deal with
Bought a petrol power washer off them the model I wanted wasn't in stock but they fixed me up with one very similar to it.
Happy
11 de março de 2026
Resposta da Equip2clean
Hi Robert,
Thank you for the 5‑star review — really glad to hear you found us easy to deal with. It’s great that we were able to sort you out with a similar model when your first choice wasn’t in stock, and even better to hear you’re happy with it.
We appreciate you taking the time to share your experience.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Item arrived on time and was exactly…
Item arrived on time and was exactly what was described on the website
12 de março de 2026
Resposta da Equip2clean
Hi Russ,
Thank you for the 5‑star review — great to hear your item arrived on time and matched exactly what you saw on the website. We really appreciate you taking the time to share your experience.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Amazing service
Amazing service. Ordered Thursday and recieved friday. Dtlr pro 2 is amazing quality. 5 star service
12 de março de 2026
Resposta da Equip2clean
Hi Mark,
Thank you for the fantastic 5‑star review. Great to hear your order arrived so quickly — next‑day delivery is exactly what we aim for. The DTLR Pro 2 really is a superb bit of kit, so I’m delighted you’re impressed with the quality.
We really appreciate you taking the time to share your experience.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Excellent. Fast delivery and better quality than…
Fast delivery and better quality than original
9 de março de 2026
Resposta da Equip2clean
Hi Nial,
Thank you for the 5‑star review — great to hear your order arrived quickly and that the quality has exceeded your expectations. We really appreciate you taking the time to share your experience.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Resposta da Equip2clean
Hi Stephen,
Thank you for the 5‑star review — great to hear you’re happy with both the service and the product. We really appreciate you taking the time to share your experience.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Great customer service
I made several calls over two days about equipment and always plenty of time to explain and help out
10 de março de 2026
Resposta da Equip2clean
Hi Jamie,
Thank you for the 5‑star review — really pleased to hear you had such a positive experience with our customer service. It’s great to know the team were able to take the time over your calls and give you all the help and explanations you needed.
We really appreciate you sharing your feedback.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Buying equipment on line was ever easy…
Buying equipment on line was ever easy and collection took me about 15mins and I was on my way had my jetwash fur 1 week now used it 3 time brilliant bit of kit
10 de março de 2026
Resposta da Equip2clean
Hi Lee,
Thank you for the 5‑star review — it’s great to hear everything went so smoothly. I’m pleased the online ordering was straightforward and that collection was quick and hassle‑free. Even better to hear the jet wash is performing well after a week of use — it really is a solid bit of kit.
Thanks again for taking the time to share your experience.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Resposta da Equip2clean
Hi Alison,
Thanks for your feedback. I can see that your order is currently out for delivery, so it should be with you very shortly. As the item hasn’t arrived yet, we’d really appreciate the opportunity for you to review it once it’s been delivered and you’ve had chance to see it.
If there are any issues at all once it arrives, please don’t hesitate to get in touch and we’ll be happy to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Equip2Clean team
Equip2Clean are a great team of people, anything that i needed information on, they were there to help and very helpful at that.
Also I was missing some parts from the delivery but they fulfilled this by sending the parts promptly, thanks again team.
4 de março de 2026
Resposta da Equip2clean
Hi Martin,
Thank you for the 5‑star review — that really means a lot to the whole team. I’m pleased to hear we were able to help with the information you needed and that the missing parts were resolved quickly. Getting things put right promptly is exactly how it should be.
Thanks again for taking the time to share your experience.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Easy ordering fast delivery
9 de março de 2026
Resposta da Equip2clean
Hi Paul,
Thank you for the 5‑star review — great to hear the ordering was easy and delivery was nice and quick. We really appreciate you taking the time to leave feedback.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
excellent service
excellent service , very quick delivery, item looks spot on although i haven't tried it out yet
9 de março de 2026
Resposta da Equip2clean
Hi Gwyndaf,
Thank you for the 5‑star review — it’s really appreciated. I’m glad to hear the service and delivery hit the mark, and it’s great that the item looks spot on so far. Hopefully once you’ve had chance to try it out, it performs just as well.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Hi this is the first time i have felt I…
Hi this is the first time i have felt I needed to right a review but my experience has really got to me,I purchased a 30 feet venom pole and must say the sales team and were perfect with their advice as i was just starting my new exterior business and new to it
But I have had a different experience with after sales as after 9 months of having the pole ive had problems with the clamps and my pole spinning as i use it (not good job taking longer and frustrating)as I explained this was a new start part time so not using it every day all day .I happened to be on Liverpool for a family event so popped into the show room on January 5 to replace the clamps that needed replacing to be told they needed to order them in ,well still waiting and this week Ive had 3 conversations on the phone to be told we will call you back but never happened today Ive called again to be told wait ill just check to see if we have them in down stairs,after 30 minutes waiting on phone i put phone down then called back 30 later to be told customer come in so they attended to the customer ,so if you’re spending you come first.I was told I would get a call back which I did to be told they still didn’t have any clamps for 2/3 weeks and would order them in (heard this back in January)so until then i have to solder on the
Sales team cant do enough but after they got your money?????
12 de março de 2026
Avaliação não solicitada
Resposta da Equip2clean
Hi Steve,
Thank you for taking the time to leave such a detailed review, and I’m genuinely sorry to hear how frustrating this experience has been for you. I really do appreciate your kind words about the sales team, but it’s clear that our after‑sales support hasn’t met the standard you — or we — should expect.
I’ve looked into the situation, and I completely understand why you’re disappointed. You visited us back on 5th January to request replacement clamps, and from what you’ve described, you’ve been left waiting far too long for a clear update or resolution. Being passed around, promised call‑backs that didn’t happen, and being left on hold for that length of time is simply not acceptable. You’re absolutely right to call it out.
Just to be transparent, the Venom pole clamps have been on extended back‑order from the manufacturer, which is why they weren’t available when you visited. However, that does not excuse the lack of communication or the delays you’ve experienced since. You should have been kept fully updated, and we should have handled your follow‑up calls far better.
I want to get this sorted for you properly. If you can get in touch with me directly, I’ll personally take ownership of this and make sure you’re not left waiting any longer than necessary. Whether that means securing the clamps, arranging an alternative solution, or discussing any other options, I’ll make sure you’re looked after.
You can reach me directly at:
jon.raven@equipmartuk.co.uk
Once again, I’m really sorry for the inconvenience this has caused you — especially when you’re building a new business and relying on your equipment. I appreciate you giving us the chance to put things right.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Staff were very helpful
Staff were very helpful, wall mounted drum could do with a locking mechanism.
9 de março de 2026
Resposta da Equip2clean
Hi Scott,
Thank you for the 5‑star review — really appreciated. Great to hear the team were able to help you out. Your point about the wall‑mounted drum having a locking mechanism is a useful bit of feedback as well, and it’s something we’ll certainly take on board as we continue improving the range.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
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