Ernest Jones - Bristol Avaliações 

16
O TrustScore é 2 de um total de 5

2,2

Unit SU33, Cabot Circus, BS1 3XB Bristol, Bristol Cabot Circus, GB


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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Absolutely terrible if you have a problem. I bought a diamond ring not very long ago, it bent and some of the stones fell out. The awful and rude woman in the Cribbs Causeway Bristol branch told me in... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

From the Minuit I arrived at the store I was greeted with a friendly smile and taken straight away to view the rings I was looking to purchase. Their customer service was of a very high level, nothing... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent service provided from the Manager Andrew. Many thanks for his help in choosing the watch bought by wife to celebrate my 60th birthday. Will definitely pass on our experience to friends... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very knowledgable and helpful. Polite and friendly. Good choice of watches. Would recommend and beautifully packaged. Vouchers for future purchases.


Detalhes da empresa

  1. Joalheria
  2. Serviço de conserto de jóias
  3. Conserto de relógios
  4. Relojoaria

Sobre Ernest Jones - Bristol

Escrito pela empresa

Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.

Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,

Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.

The Watch Experts



As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.

We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.

At Your Service



We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.

Here For You From ‘I Do’



From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.

Informações de contato

  • Unit SU33, Cabot Circus, BS1 3XB, Bristol, Bristol Cabot Circus, Reino Unido

  • 01179294938

2,2

Ruim

O TrustScore é 2 de um total de 5

16 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,2

Todas as avaliações

(16)

585 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Absolutely terrible if you have a problem and so rude

Absolutely terrible if you have a problem. I bought a diamond ring not very long ago, it bent and some of the stones fell out. The awful and rude woman in the Cribbs Causeway Bristol branch told me in a very rude and condescending manner that it was MY fault! I said that the ring was obviously not fit for purpose and I had been so gentle with it, but she was just horrible and so snooty and not at all interested in helping me, just said I had not been careful enough, I certainly had been careful. She offered to charge me for a repair, no thanks, don’t want to pay more for this terrible quality expensive ring. Will NEVER shop there again. So upset.

7 de novembro de 2024
Avaliação não solicitada
logotipo da Ernest Jones - Bristol

Resposta da Ernest Jones - Bristol

Hi Emma,

Thank you for reaching out to us and I am sorry to learn of your experience.

We would like the opportunity to discuss this further with you, to help us better understand what has happened. When it is convenient, please contact us on 0800 458 1066 (opt 3). Your case number is CS2553705.

Kind regards,

Beck

Avaliado com 1 de um total de 5 estrelas

Fake components in Earnest Jones Dealer Network

Back in 2008 i bought a Tissot PRC200 chronograph and loved it, had it fully serviced by the Earnest Jones dealer network except the second service i recieved a call to say its a fake - On the first service its obvious the original movement was removed and replaced so the likes of WISH and other fake producers can make fakes and charge £50 a pop. Unfortunately that model was discontinued to EJ alloed me to have the updated versionwhich wasnt as nice....They didn even have the decency to report back to me what happened why it happened..nothing

Therefore their dealer network is not to be trusted and I would never ever buy a watch fro them again AVOID AVIOD AVOID.

5 de novembro de 2021
Avaliação não solicitada
logotipo da Ernest Jones - Bristol

Resposta da Ernest Jones - Bristol

Hello Simon

Thank you for taking the time to write this review and provide us with this feedback.

I am so sorry to hear that on the second service you were told the watch you had was not real. I understand this is a shock and is frustrating.

So we can investigate this further. Please call us on 0800 458 1066 option 3 and quote 01946120, and one of the team will be more than happy to discuss this with you.

Kind regards
Luke

Avaliado com 5 de um total de 5 estrelas

From the Minuit I arrived at the store…

From the Minuit I arrived at the store I was greeted with a friendly smile and taken straight away to view the rings I was looking to purchase. Their customer service was of a very high level, nothing was too much trouble, the Manager even cleaned my own diamond ring that I was wearing. I would definitely recommend the Cabot circus store

19 de maio de 2021

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