EROAD Avaliações 24

Not great. RMA process is not good, Sales is unresponsive most days (2+ hour holds). It's a pretty sad state when they charge you for their own faulty equipment. I thought their higher cost and being a customer for 5+ years would make a difference but sadly no. Overall bad service. I would avoid and look at other providers.

We have had a very poor experience with EROAD.

Since October 2025, we have repeatedly requested closure of our account and a final invoice. All units were removed in line with their requirements, yet we have continued to be billed.

Over several months, we have sent multiple emails and made numerous phone calls with no resolution. The account remains open and charges continue despite our clear instructions.

This has resulted in unnecessary costs, wasted time, and ongoing frustration for our business.

Based on our experience, I strongly recommend proceeding with caution and ensuring you fully understand the exit process and any ongoing charges before signing up.

When we first started with this product, I felt their sales team and customer support were superb. Unfortunately, that has drastically gone downhill. It now frequently takes weeks to get a call back.

My most recent attempt to add units took several days to complete, and when they sent the wrong cords, I was charged for additional ones. As a result, my bill has nearly tripled even though I only added three units, and once again, no one will return my calls.

The program itself is very user-friendly, but the customer service has been incredibly disappointing. With over a decade of experience in trucking software support myself, I can confidently say that failing to respond to customers for this length of time is inexcusable.

Numerous attempts to alert Eroads to a stretch of road where the Eroad unit does not match the marked speed signage , resulting in over speeds , tech support and customer service call centre exists , but in reality it does not

a market leader ..who no longer cares
customer service is lax takes too long to get issues resolved. Happy to take your money even when the product does not work for a period of time. Have tried for a refund but those emails definitely dont get answered.
They sign you for three years fair enough but when the 3 years is up they require you to sign another 3 and another 3 on and on.
Also, when adding units, they won't let you align the contracts to your existing ones! entrapment!

They charge double and are impossible to communicate with. DON'T USE THIS COMPANY.

I would give this company 0 stars if I was able. My company cancelled our account with Eroad due to terrible (nonexistent) customer service. My cancelled in the right way, giving the proper amount of time. Eroad keeps charging us the rate, saying that we have gone "month to month" but will not actually cancel our account. No one is answering emails or answering phones. Not worth it.

I can only speak from the accounts side of things but they are hands down the worst customer service we have experienced in 19 years of business. The customer service is non-exsistent from our 'rep'. Multiple emails go unanswered. Departments don't talk to each other. Units are sent out to be installed without permission. Charges are sent for 'ghost' units that haven't been installed. Monthly payments are not recognised on statements. The operations team is often 'inundated with requests' which speaks volumes. The only team that seems to be efficient is the sales team....

A fleet management system that feels like it's from the 90's. In vehicle units are low res, massive and create blindspots for the driver and the speedo is inaccurate. The 'app' is an absolute joke and completely unconsidered for a mobile user experience. ALL of our team drivers complain about the clunky oversized in vehicle units, I just don't understand why eRoad doesn't listen to their customers and make upgrades!

We had a unit stop working so they said they would send a new unit 1 day service, which was a lie it shipped ground. FedEx Lost the package and finally after a week of emails and phone calls we finally convinced them that it was lost so they said they would ship another one next day air, which was a lie again. it's been over a week and our truck is still sitting. DO NOT BUY THIS PRODUCT. TERRIBLE CUSTOMER SERVICE. This is one of many problems we have had with EROAD.

If I could give zero stars, I would. Eroad has delivered hands-down the most useless, unresponsive, and poorly communicated service I’ve encountered in my entire professional life. After months of escalating issues to multiple senior managers, absolutely nothing has changed. Promises are made, calls are dodged, and emails vanish into the void.
Their customer service is not just bad—it’s non-existent. You chase them, follow up repeatedly, and still get nowhere. It’s like shouting into a canyon and expecting an echo. The lack of accountability is staggering, and the silence from their team speaks volumes.
I’m genuinely baffled that a company operating in fleet management can function with such disregard for its customers. If you're considering Eroad, do yourself a favour and look elsewhere. This has been a masterclass in how not to treat clients.

Eroad is very frustrating to deal with. There is absolutely no customer service at all and no one gets back to you regarding your queries. We have been overcharged for faulty units that we had sent back and it took me over 6 months to get the refund. After calling out account managers phone, I found out that they had left and their phone had been handed to a new lady. I had been advised our new account manager would be in touch to introduce themselves, but I am still waiting for the call. I would not recommend this company to anyone as it stands at the moment.

As a driver it’s terrible.
Isn’t accurate for changes in speed zones.
Doesn’t allow for different weight distribution in vehicles when sensing harsh braking or cornering.
Very clunky 90s capacitive screen that may or may not sense your input.
It needs a button to flag issues with accuracy of mapping but doesn’t. We have to make phone calls though our organisation to flag issues.
Unit impedes vision in the vehicle and is a safety issue.
Overall has a very negative effect on our work culture.
If other similar work came up without this I’d be far more likely to jump ship.
There’s a place where the sun doesn’t shine, and this belongs there

Worst customer support iv ever encountered.

THEY WILL NOT RESPOND ONCE YOU SIGN A CONTRACT! We've had them for the last several years. Insane amount of phone calls, emails and support requests to fix current units, and question charges. Once you sign the contract, you're stuck! We added new trucks to the fleet, needed more units to get those trucks on the road, and despite the many, many phone calls, didn't receive a single response in a 2 month time period. DO NOT USE! RUN AWAY AND FIND ANYONE ELSE! YOU'LL THANK ME LATER!

Still waiting for technical support to fix our issues, it's beyond ridiculous! They have no problem charging us for the product that we cannot use, but no-one their team seems to be able to respond or resolve the issues.

For a small company, EROAD is not the way to go. We purchased an additional device, and our contract on all devices was extended. Sales person refused to return calls.

A year or so later, a couple of our owner/operators decide to get their own authority. We ask EROAD if we can transfer ownership to the drivers. Nope.

EROADS is as inflexible as a company can be. Simply not a good fit for an owner/operator or a small company.

Eroad has maintained outstanding reliability, technical support and continuous upgrades to meet the needs of the customer.