Reference to several phone calls to ERS I found them very helpful in the information I required about a new printer I intend to purchase from them. All members of the staff were very knowledgeable... Ver mais
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Veja o que dizem as avaliações
My case was very specific. The thing is, I live in Kazakhstan, and there's no way to find a rare printer part I needed anywhere nearby. Thankfully, this company agreed to help me. After carefully disc... Ver mais
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It has been a great experience working with Ben Eaton and his team. He has excellent product knowledge and helped us choose the correct product for our needs. ERS provided us with a wide range of sa... Ver mais
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Always exceptional service I ordered the wrong ink and they rang me to check if this was correct ,not many if any companies will give you this service
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Detalhes da empresa
Sobre Electronic Reading Systems Ltd
Escrito pela empresa
At ERS we come with over 30 years’ experience within the technology industry. We supply the latest solutions from a number of industry leading brands such as Zebra, Epson, Newland, Unitech, Brother and more. Offering a comprehensive range of barcode scanning, mobile computing and label printing solutions for various applications; We can even offer custom development of software!
Shop Online
Contact Us
Barcode Scanners
Barcode Label Printers
Colour Label Printing
Mobile Computing
Labels
Ink Cartridges
Enterprise Services
We’re here to help you find the right hardware, software, and/or complete solution for your business’s requirements (completely tailored, we know, no two companies are the same). Backed by a friendly team of specialists, we provide free expert advice and can offer a range of enterprise services which include the likes of end-to-end project management, nationwide site visits, and unmatched support.
Whether you’re in need of an off the shelf standard label roll, an entry-level scanner for your small business or an industrial label printer to increase operational efficiency, we’ve got you covered. Find all our products online along with accompanying accessories and warranties. Need some assistance? Give our team a call on 01234 855 300, or email sales@ersltd.co.uk.
ERS - Effective Barcode Solutions
Escrito pela empresa
- We want to find you the right solution for your business
- Our aim is customer satisfaction. We want to make sure we find you not only the best product but the right product for your needs.
Informações de contato
11 & 13 Railton Road, MK42 7PW, Bedford, Reino Unido
- 01234 855300
- sales@ersltd.co.uk
- www.ers-online.co.uk
4,9
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Misleading Delivery Promises and Poor Customer Service
Disappointing service. I ordered a touchscreen display on Tuesday 11th June, expecting a delivery on Thursday 13th June on the advice of the live chat consultant and their website. On this basis I cancelled an order with another cheaper supplier and purchased with ERS instead. Upon checking my emails and the tracking on the 13th I discover that the item will not be delivered until the 17th of June which completely torpedoed my urgent requirement for this item. I felt ERS's customer service and website were misleading in this regard and I have lost 2 days problem solving in the process.
13 de junho de 2024
Avaliação não solicitada
Resposta da Electronic Reading Systems Ltd
HI James, as we discussed on the phone, we did fall short in explaining the possibility of the screen being a longer lead time than anticipated due to its possibility of being a pallet shipment. I am truly sorry this wasn't made clear at the point of order as you did have other options that would have ensured the success of your project.
We are working with our shipment provider to see if there is any way to improve the ETA,. we will keep you posted, and sorry again for the delays.
Steve
Service is always first class with ERS…
Service is always first class with ERS with quick delivery times and great prices. Always provide great advice where needed.
10 de junho de 2024
Resposta da Electronic Reading Systems Ltd
Thankyou so much for the kind Review. Its a pleasure dealing with you every time. When you need anything else, you know where I am.
Ben Eaton
Brilliant service
Brilliant service - products in stock and delivery so fast
Thanks
4 de junho de 2024
Resposta da Electronic Reading Systems Ltd
Good morning. Thanks so much for the review, I hope your making good use of the item you ordered. As mentioned when we spoke, please do not hesitate to reach out if there's anything we can further support with.
All the best,
Vincenzo
Rating: ★★★★★
I cannot praise ERS and Darius highly enough. The service, communication, and professionalism I received were outstanding. Darius was my single point of contact throughout, and his professionalism, knowledge, compassion, and enthusiasm make him a huge credit to ERS. Many could learn from his exemplary sales and customer service styles.
Thank you, ERS and Darius, for an exceptional experience!
10 de maio de 2024
Resposta da Electronic Reading Systems Ltd
Hi Jason, many thanks for taking the time to leave us such a kind review, we really appreciate your business and feedback! It has been an absolute pleasure working with you on your enquiry and I look forward to supporting you and your print requirements in the future. Thanks! -Darius
Excellent service
My order was dealt with efficiently and arrived in a timely manner.
14 de maio de 2024
Had the stock
Had the stock, fair prices and sent right away. the way everyone else should be.
30 de abril de 2024
Probably the most helpful and super…
Probably the most helpful and super efficient company I have dealt with for years! Fantastic service, incredibly knowledgeable and super friendly. Quick delivery too! Highly recommend!
19 de abril de 2024
Resposta da Electronic Reading Systems Ltd
Hi Rebecca, thank you for your kind words! It means a lot. If you need a hand with setting it up, or anything else for that matter, please do not hesitate to get in touch.
Easy purchase and Good customer service
Ordering the item was easy and good experience of purchasing. Lead time of delivery was acceptable as well.
22 de abril de 2024
Resposta da Electronic Reading Systems Ltd
Good afternoon,
Thank you for your kind review.
We are so glad that you were satisfied with your shopping experience and hope to be able to assist you again very soon!
Kind Regards,
Emily Williams
& Team ERS
Flexible on delivery time even when it…
Flexible on delivery time even when it was changed the day before. arrived on time
17 de abril de 2024
Resposta da Electronic Reading Systems Ltd
Good afternoon,
Thank you for your 5* review!
We're so happy to hear you were happy with your shopping and delivery experience.
We hope to be able to assist you again soon!
Kind Regards,
Emily Williams
& Team ERS
Faulty cartridge was replaced within a couple of days.
Bought a set of ink cartages from ERS, unfortunately one was faulty. Customer service was great and the faulty cartridge was replaced within a couple of days.
4 de abril de 2024
Avaliação não solicitada
Resposta da Electronic Reading Systems Ltd
Hello Coffi,
Thank you for taking the time to write about your customer experience with ERS.
We sincerely apologise that you received a faulty cartridge, but are so glad that we could get it resolved for you quickly.
Thanks again for your understanding, it is greatly appreciated. Please let us know if there is anything we can help you with in the future!
Kind Regards,
Emily Williams
& Team ERS
Product was in stock
Product was in stock, delivered first thing next day, all as expected 👍
10 de abril de 2024
Resposta da Electronic Reading Systems Ltd
Hello Tracy,
Thank you for your lovely review!
We are so glad that you were happy with our service, and hope to be able to supply you again in the near future!
Kind Regards,
Emily Williams
& Team ERS
Outstanding Order Process
Ordering is very straightforward, every step in the process from initial order to delivery is followed up with an email, what more do you need
9 de abril de 2024
Resposta da Electronic Reading Systems Ltd
Hello Jackie,
Thank you for taking the time to write about your ERS experience. We are so glad that you found the process straightforward.
If there is anything we can help you with in the future, we are just a call/email away!
Kind Regards,
Emily Williams
& Team ERS
Quick delivery
26 de março de 2024
Resposta da Electronic Reading Systems Ltd
Hello,
Thanks so much for your 5* review!
We look forward to supplying to you again in the near future.
Kind Regards,
Emily Williams
& Team ERS
Resposta da Electronic Reading Systems Ltd
Many thanks for your 5 Stars and ongoing business Graeme :) -Darius
Very helpful staff
Very helpful staff, competitive price, goods in stock and delivered on time.
19 de março de 2024
Resposta da Electronic Reading Systems Ltd
Hello,
Thank you so much for your kind review.
We're so glad that you found the shopping experience positive and that your goods were received on time. We look forward to welcoming you back soon!
Kind Regards,
Emily Williams
& Team ERS
Five STAR Service! customer service and speedy…
Great customer service and speedy delivery .Thanks!
13 de março de 2024
Resposta da Electronic Reading Systems Ltd
Hello Karen,
Thank you for your wonderful review! We're so glad that you're satisfied with our service and delivery.
If there is anything more that we can help you with in the future, please do let us know and we will be more than happy to help!
Kind Regards,
Emily Williams
& Team ERS
Delivery next day
14 de fevereiro de 2024
Resposta da Electronic Reading Systems Ltd
Many thanks for the 5 Stars Jim!
Very impressed.
Very impressed.
There was an issue with payment going through but I was contacted promptly via email. Gave ERS a call and all was sorted very quickly and labels turned up on time next day. Excellent customer service.
5 de fevereiro de 2024
Resposta da Electronic Reading Systems Ltd
Hello James,
We are so glad that we were able to resolve the payment error quickly for you, and that your items arrived in good time.
Thank you for your kind review, it is very much appreciated. We hope to be able to supply to you again very soon!
Kind Regards,
Emily Williams
& Team ERS
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