Escapade Fancy Dress Avaliações 

Borja served us in the Chalk Farm Escapade - he was brilliant. New the era we were trying to get costumes for and helped us think out side the box with what sort of outfits we could go for and suitable for our party. Plus helped with all the extra bits to go with too - great service!

Vorsicht Abzocke! Der Bestellvorgang lief schnell und reibungslos.
Ich habe 5 verschiedene Kostüme bestellt und 4 wieder zurückgeschickt. Ich habe auch eine Email über den Erhalt der Retour bekommen, aber mein Geld 165€ nie wieder gesehen.
Und nach 5 Emails, nicht eine Antwort.
Meine Anwältin wurde bereits mit dem Fall beauftragt.

ordered a Joker costume,£44.00 with postage. The picture on the website and packet is completely wrong! It is 3 sizes too small, says XL or a 46 inch chest for men. The trousers are long enough for my young daughter, stitching all undone and it is a piece of rubbish! I called the phone lines ALL day today 28th December, they say please call...no answer, emailed..now we are left with NOTHING for NY eve party?? Complete garbage.

Ordered a costume that unfortunately was to small, followed the instructions to return and have received no contact yet alone no refund.

Avoid.

Ich habe für eine Tanzgruppe Kostüme bestellt, war erst skeptisch, da die Bewertungen ja teilweise weit auseinandergehen. Ich habe jedoch nichts zu beanstanden! Zahlung erfolgte einfach über PayPal. Donnerstag gegen 23 Uhr bestellt und Dienstag darauf um 11 morgens kam das Paket schon an! Alles super und ohne Probleme. Zudem war der Preis pro Kostüm 10€ günstiger als beispielsweise bei Amazon. Bin sehr zufrieden und empfehle den Shop gerne weiter!

I ordered a C-3PO costume on Friday 30th November required for the 26th December, I was told it would be untracked and arrive on Wednesday the 5th December, I was very happy to receive an email from Royal Mail (shortly after I ordered the item) with my tracking number. I have been receiving updates and then my item arrived Monday and I couldn’t be happier. The outfit has arrived perfect and better than I expected, After I ordered I read reviews and started to get anxious how the item would arrive but I had the best experience and will 110% be purchasing from Escapade again in the future, thank you so much!!

I would rate this no stars if I could. I ordered the costume and when it arrived it wasn’t complete there was items missing so returned it as I was advised too, 3 weeks since and no one has contacted me, no refund, absolutely nothing. This company should be ashamed. Please please please do not buy from here.

Ordered for a Saturday delivery at £9.99, first of all no confirmation email acknowledging the purchase, claimed they attempted a delivery when they hadn’t, no tracking number provided, phoned the customer services, got the tracking number to find out it was parcelforce doing delivery, tracking number doesn’t work and now been told it’s arriving on Monday, AFTER the time I need it. Disgraceful. Will be complaining to them and getting a full refund.

Ordered Halloween costume after getting an email advertising Saturday delivery if ordered by 4:30 the day before. Ordered and paid for the Saturday delivery.

Saturday came and the order hadn't changed status , called and spent 20 minutes on hold trying to contact someone to be told it's only been sent this morning so it will be there Monday , said well what's the point in advertising Saturday delivery and he said well it's not my fault !

Never again , Avoid

Item arrived faulty and the costume was not very good quality, 4 stars as customer service was great and my refund was processed very quickly. Thanks

Paid £9.99 for next day shipping - arrived much later, thus missing the party the costume was intended for. Expensive mistake - I should have listened to the other reviewers with the same complaint. Escapades - if you can't fulfill next day shipping, simply don't advertise it!! One to avoid...

Appalling service. We ordered an item of fancy dress for a specific date. Shopped around for delivery on or before that date. Item showed up 2 days late. Customer service unsympathetic. Can only return using tracked postage - cost would be worth more than item to be returned. Avoid!

Looking for costumes and escapde came up. Making me remember the terrible service i experienced. They stole money from me. I recieved no costume on halloween, they ignored all calls and emails and never responded to this date. Even though its been a while it still makes me angry that a company can get a away with such poor service.

Do not rely on the picture of the garment on their website or indeed the sizing. This is the response I got having received a garment which was not as described but more seriously the sizing was completely incompatible with the size guide:

"We do advise on our website that some costumes might come slightly different from the picture, as sometimes suppliers can make changes to the costumes without us being aware."

Not prepared to refund express delivery costs or return costs and essentially take no responsibility for the goods they are selling. Order at risk.

Terrible experience with no communication. Delivery made 2 days later than promised on their website, and i was still charged for premium shipment. I rang and emailed them and got no response. Sent the item for refund as per their website details and still did not get my money back! making this short - better pay bit more and buy from reliable source.

I received my order with no paperwork and had to call and go online to arrange the return. I sent it by Royal Mail tracked (as they advise online) so I know it was received and signed for. I still have not had my £25 refund and I’ve recieved no replies to my emails and Facebook messages. I will definitely not by buying anything from this company again and I will be seeking my refund via PayPal.

I bought a costume though amazon with Escapade couple weeks ago and came in enough time for the party.. no problems at all.

I ordered items on Thursday & paid £9.99 for next day delivery, the site even gave me a drop down option for Friday delivery which I picked as I needed the items for that Saturday.
The items did not arrive which meant after spending almost £80 on items I had to go &spend a further £60 to ensure I had outfits to wear to a Halloween party.
I tried calling customer service but as per other phone reviews the number doesn’t connect & I have not had any response to the email sent.
The items did not arrive until late Monday afternoon which is pretty pointless considering the party was the previous Saturday!
I am extremely unhappy that I paid for next day delivery when it came the same time as if I hadn’t paid.
I will be returning the items along with a letter of complaint, I will not be using this company again & would not recommend them!

Poor customer service, paid for next day delivery and in total my order came to £80. My order arrived late and was also the wrong order I received 7 contact lenses and various other bits and pieces that I never ordered and never received my outfit. When I opened the package fake blood (obviously not packaged properly) went everywhere so this has stained my table. I’ve emailed, phoned and had no response. DO NOT order from here!

Same as others paid money for next day delivery, two days ago and still nothing arrived. Fuming!