I placed an order on Tuesday of Halloween week and paid for next-day delivery, so I expected it to arrive by Thursday at the latest. Thursday arrived, no parcel, no tracking details and no... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ich habe für eine Tanzgruppe Kostüme bestellt, war erst skeptisch, da die Bewertungen ja teilweise weit auseinandergehen. Ich habe jedoch nichts zu beanstanden! Zahlung erfolgte einfach über PayPal. D... Ver mais
The costume is good quality however. The cape requires a fastening loop to help keep it on I had to use safety pins which ended up tearing the tunic on the shoulders where people kept pulling on t... Ver mais
Ordered Halloween costume after getting an email advertising Saturday delivery if ordered by 4:30 the day before. Ordered and paid for the Saturday delivery. Saturday came and the order hadn't ch... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Escapade is the UK’s leading Halloween and fancy dress costume specialist. With over 14,000 unique costumes and accessories to choose from the company offers a huge variety of fancy dress that caters to any theme or event. Escapade takes pride in their excellent customer service, exclusive product ranges, best in industry pricing policy, same day dispatch and next day delivery and tracked shipping options.
Informações de contato
45 - 46 Chalk Farm Road, NW1 8AJ, London
- 0207 485 7384
- contact@escapade.co.uk
- www.escapade.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Shocking Service!
Escapade have not dispatched my items yet and their phone number doesn't work.
I placed my order before 3pm and paid £9.99 for next day delivery which according to their website, has a 99.9% successful delivery time rate. Unfortunately, this is false, and have been lied to.
My party is tomorrow and I have no costumes and no way of communicating with the company.
Really bad experience paid £10 for next …
Really bad experience paid £10 for next day delivery and it never arrived and then no one answers the phone just awful!!!!!!!!
Very Poor Service
Like the comments below- Paid £10 for next day delivery, still hasn't arrived. Called yesterday and was told by quite a rude staff member it would still arrive on time and it hasn't. I have been trying to call today and the phone is constantly engaged. Tracking says it hasn't even left 'Widd' and the party is tomorrow.
Do not bothering ordering from these …
Do not bothering ordering from these people!! Ordered a costume for my 9 year old daughter for Roald Dahl day at school, paid extra for it to be delivered quickly, only for the delivery day to arrive and no costume, rang them up to be told it hadn't even been dispatched!! What a joke this company is!!! And by the looks of it they do this quite often!! AVOID AT ALL COSTS!
No hassle refund ✅
Bought two sets of contact lenses for separate events - one I needed pretty handy and they were great, the other a few weeks later - the second set had one split lens, so I couldn't wear them - I let escapade know, not expecting a refund or replacement as I assumed it was out of the returns policy by then.
I sent photos of the faulty lens to customer service, and they said they'd check the remaining stock for faults, and processed a refund immediately.
Excellent customer service, I have used them before and I will continue to do so.
No costcume
Ordered a custome on Monday morning piad £10 for next day delivery Paying £27.98 in totall now on Wednesday and no costcume for my daughter to wear for school tomorrow. Emailed about a refund but no reply yet. Now I have no money no costcume time off work and going to have one upset 8 yr old when she get home from school as it was the only costume that she wanted. I will now have to go though what we have at home to see if I can make a BFG costume or ask family if they could borrow me the money for another one and go after school to get a new one. I won't be ordering anything else off their website & will be telling family and friends the same
Fantastic costume
Fab costume, perfect for my sons school Roman day and fast delivery. Good value for money, I'd definitely recommend.
Wrong size
I recived the costumes in good time but one of the costumes was the wrong size ( a size to big) and so i had to adjust the size my self.
Couldn't be easier
I ordered a Miss Piggy wig and snout for Halloween. In the end, I haven't opened it, because my husband was sick so we stayed home, but the wig came very quickly and everything looks as expected.
Excellent
Will be using Escapade's again when next party is due. Cannot fault the service, parcel arrived on time and complete.
Werewolf costume with moving mouth part
Absolutely stunning costume-you could do with eye makeup for the eyes but everything on costume is top notch-probably only downside is how incredibly hot the head mask makes you-the costume really is cool
Unreliable
Returned a costume because they had charged me for 2 and sent me 2. Up to now I have still not been refunded!
Excellent service and value for money.
Very pleased with the service and great value for money.
Excellent
Really pleased with outfits. Fast delivery & good value for money. Would definitely use again & recommend.
green lantern costume
My grandson was so happy when he opened his birthday present super fast delivery
Very poor quality
The wings looked great... Until I out them on. The black dye rubbed off in me and everything I touched, not a good look. The halo was so pathetic it couldn't even stand up, had to buy a new one. Not very happy at all.
Never recieved my package
I ordered a costume for halloween and never recieved it. I tried calling the number on the website and it didnt work and sent an email but i have still not heard back. Overall pretty rubbish! Cheers
Very poor quality costume
I ordered Catwoman Costume (Deluxe) from Escapade.co.uk back in October. The costume wasn't cheap - 32.98 GBP - so I expected a certain quality.
First of all, the headpiece came broken (as it was made of plastic and very poor quality). I didn't have time to return it and ask for a replacement as the party that I bought it for was 2 days after I have received it.
Secondly, I thought to wear it without the headpiece, however, the material of the costume was so thin - I had to put a pair of leggings underneath - otherwise it was absolutely transparent. Of course with the leggings under it looked horrible. So I just ended up not using this costume and borrowed one from my friend...
I'm very disappointed, I have ordered several times from Escapade.co.uk but never had any problems - but it just seems that instead of improving quality - it's only going down with every year...
I don't think I will orderer anything from there ever again.
Excellent service
Quick delivery good service recommend strongly.
purchase of Halloween outfit
I ordered two outfits - Big Frank and the Ghost Pirate as they both looked good on the site and i could not decide between them. Both arrived well packed and very quickly; both were great quality, and i decided to keep the Ghost Pirate (as i can wear for a film themed event after halloween). The Pirate is brilliant, well made (remember it is for occasional use not day in day out.....) and got a fantastic reaction.
In terms of service, as mentioned above the orders arrived swiftly, and when i returned the (brilliant) Big Frank costume (although i was very tempted to keep it) the refund was received quickly with no issues. Overall a great experience and very good costumes. Recommended - and i am very fussy.......
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.








