I placed an order on Tuesday of Halloween week and paid for next-day delivery, so I expected it to arrive by Thursday at the latest. Thursday arrived, no parcel, no tracking details and no... Ver mais
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Veja o que dizem as avaliações
Ich habe für eine Tanzgruppe Kostüme bestellt, war erst skeptisch, da die Bewertungen ja teilweise weit auseinandergehen. Ich habe jedoch nichts zu beanstanden! Zahlung erfolgte einfach über PayPal. D... Ver mais
The costume is good quality however. The cape requires a fastening loop to help keep it on I had to use safety pins which ended up tearing the tunic on the shoulders where people kept pulling on t... Ver mais
Ordered Halloween costume after getting an email advertising Saturday delivery if ordered by 4:30 the day before. Ordered and paid for the Saturday delivery. Saturday came and the order hadn't ch... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Escapade is the UK’s leading Halloween and fancy dress costume specialist. With over 14,000 unique costumes and accessories to choose from the company offers a huge variety of fancy dress that caters to any theme or event. Escapade takes pride in their excellent customer service, exclusive product ranges, best in industry pricing policy, same day dispatch and next day delivery and tracked shipping options.
Informações de contato
45 - 46 Chalk Farm Road, NW1 8AJ, London
- 0207 485 7384
- contact@escapade.co.uk
- www.escapade.co.uk
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Never delivered, no refund
I ordered a costume for Halloween 2016 and opted for special delivery, being assured the outfit would arrive in time for Halloween. The costume never arrived and still hasn't. After a month of waiting for it to arrive I tried ringing multiple times on multiple days for a refund or an explanation as to the lack of delivery but no one ever picked up or attempted to contact me back. I'm very disappointed in this as I've used this website before with no problems or issues and to have my Halloween plans ruined because of this really puts me off using the website again. I know this is not an isolated problem either as a friend had a costume ordered at the same time and experienced the same problems.
Bad customer service.
No tracking order.. no delivery note left to say they had tried to deliver..no one available to speak to on line when desperate for our order.. customer service advisor very abrupt and un polite and unhelpful..had to chase complaint..and had to locate and collect our own order after paying an extra £9.99 for 2 day delivery.
Delivery
I paid for next day delivery for my contact lenses for Halloween, I received them 2 weeks later
Great service
Great product
Delivers in time as promised ... does exactly what it says on the tin 😊😊
Review
It did take a fairly long time to receive my clothing, however the quality is excellent so overall I am very pleased with the final product and I especially liked that I was able to track the whereabouts of my purchase
Fabulous
I have ordered a few things from this site and I have to say I've had prompt delivery and costumes/accessories have been fabulous and good quality!
No costume for Halloween...
I was stuck for a costume 3days before Halloween. I paid for next day delivery. My costume arrived 14 days later.
ESS-25101030045
Quick and Accurate.
Everything i ordered turned up a couple days after i ordered it, just in time to look Dead for a night!
Very Happy
excellent quality, excellent price, what more do you want :)
Poor Service
Placed an order for an item, stated the date of the party, payed extra for express delivery and it still didn't arrive on time. Arrived the day after. No problem with the return though.
Looked great at first
I was really pleased with my outfit - not quite the same as the picture but the fit was great and very pretty - even better when carefully ironed. However, the criss-cross detail was not very well anchored and after about an hour started to come away. By the end of the evening, almost half was hanging off - really difficult to disguise when it is right at the front.
Disgraceful
My costume never turned up! My money was initially refunded but then taken out of my account again and I am yet to get it back!
Excellent devil outfit
loved the devil outfit I received.
Beetlejuice costumes
I purchased both male and female costumes the male costume was a perfect fit the female cotume however came up lot larger than expected after a little alteration fit fine . Delivery was prompt and came the day I was told would definitely use escapade again and highly recommend 4 star rating
Crap
Arrived a week late after paying for next day delivery!!ridiculous and no answer to phones or emails
Excellent value for money
High quality costume at an excellent price. Shipping and delivery was very fast and reasonably priced.
Pirate fancy dress
Bought ghost pirate outfit for Halloween and not disappointed. Mask was a bit hot to wear continually but no other issues . Top marks :)
Did not arrive
Have not received the item or had any replies from my numerous emails about a refund I ordered it at the beginning of October 2016 and it's now January 2017 I am disgusted and appalled at the service and can't believe I have been asked for a review
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