Essex Auto Group Avaliações 

1.063
•
O TrustScore é 2.5 de um total de 5

2,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Rayleigh KIA. Car dropped off Thursday 930am. No department or the ass manager answered their phones I tried for 2 hours this morning in the end my brother took me to the dealers, at the service... Ver mais

Avaliado com 5 de um total de 5 estrelas

First dealing with Rayleigh kia was in August 2025 and thought everything was great from start to finish, Fast forward to september / October 2026 and everything from start to finish was even better,... Ver mais

Avaliado com 1 de um total de 5 estrelas

Booking price given was wrong, checking price was nearly double, rude staff, poor communication, during service broke the vehicle likely due to heavy handed rushed work and they didn’t admit until as... Ver mais

Avaliado com 5 de um total de 5 estrelas

I recently purchased a new van from Essex Auto Group at Rayleigh & felt the need to post a quick review about the process or more importantly the salesman Kade. He was by far the best salesman I have... Ver mais

Detalhes da empresa

  1. Concessionária
  2. também em
  3. Oficina de Automóveis

Informação fornecida por fontes externas variadas

Essex Auto Group specialise in new Ford cars, Ford commercial vehicles, Mazda, Fiat, and Kia vehicles in addition to used cars and vans. We have a number of franchised dealers who stock a wide range of vehicles to suit all your motoring needs. With over 1,000 vehicles always in stock, brilliant business solutions, state-of-the-art facilities and full aftersales support, at Essex Auto Group we’re proud of our long-established reputation for integrity, first-class customer service and competitive pricing.


Informações de contato

2,6

Ruim

O TrustScore é 2.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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2,6

Todas as avaliações

(1.063)

5 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Kade Rendall

Kade Rendall - star performer
I never give reviews, but there are times when a review is totally justifiable. Kade Rendell showed true composure when I visited him before Christmas. I eventually ended up buying a new vehicle and part of this was down to Kade's comsummate sales professionalism. No pressure or continued sales speech was needed by him.
Thanks for making the whole process very easy Kade.
I hope you have a good 2021.
BL

5 de janeiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

You deserve the best, EAG are the best…

I have upgraded my car with Essex Auto Group and once again, even during these very difficult times, I have received the very best care and attention to detail. Jasmine dealt with the sale so professionally but all the time with my needs in mind. I am so happy with my new car and feel that I have a bond and a trust with this company who have my interests at heart. I cannot recommend them highly enough.

10 de dezembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Took car to be serviced and Mot today

Took car to be serviced and Mot today. Total shambles in customer service and communication. They decided to do a health check at the end of the service and fail Mot. Not bothering to inform of what needed to be done during the day or to resolve the issue. Then telling me it’s fine and can be collected what a waste of time. Car now in again to have work carried out next day.
Essex Ford said it fell through the net. Would I buy again or service with these guys definitely not.

2 de dezembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Well what can I say

Well what can I say, I've had a couple of cars from EAG. I wanted to change my current vehicle which came from EAG so I called them requesting a price... no call back even though they found my details on there system when I called. Called again for a second time, no one available but was told I would get a call back with a price for what I was looking for... no call back came. Called for a third time, but this time I tried a different branch... same problem I gave the information on what I wanted, but no call back, no price offered. Who knows maybe sales are good and they don't need more work. Curtesy to customers...... missing.

22 de novembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Recently bought a transit connect…

Recently bought a transit connect limited from fords rayleigh, i met kade first of all and he helped me find the perfect for me and my trade.
Although a small issue arose on the collection day, it was easily rectified and sorted for next convenient day collection from myself.
Kade was great to deal with and easy to talk to.

2 de outubro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ford Kuga purchase.

I’ve just purchased a Ford Kuga from the dealers at Kent Elms and could not have had a better experience. Joe Stone-Davis who sold me the car was super friendly and extremely professional. I drove the car to the Yorkshire Dales and the car was a joy to drive. I will certainly be going back to Fords at Kent Elms when the time comes to replace my Kuga. Thanks again Joe.

26 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have just purchased a Ranger from the…

I have just purchased a Ranger from the Rayleigh branch. The service from start to finish was exceptional from Kade Rendall. He made the entire process of purchasing the truck very easy and kept me informed all the way through. I popped into the transit centre on the Thursday to enquire about the ranger and buy Tuesday I was driving home in it. Great service and a great vehicle. Very happy customer.

17 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brand new Ford Transit

I purchased a brand new Ford Transit at Rayleigh Ford, in which I dealt with a sales member called Kade. Kade was very polite and friendly making the purchase very smooth and straight forward. Kade went above and beyond with helping me acquire my perfect van in which I was driving within a week of first seeing it. I would definitely recommend Rayleigh Ford and Kade and would not hesitate to go back there for any future business.

11 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ford Ranger Purchase

Excellent Service. I went into Rayleigh Ford to purchase a Ford Ranger for the business, I was dealt with by Kade who made the whole process easy and simple. Kade found me the perfect vehicle which I was driving within a week of first seeing it. Would recommend 100%.

7 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ford Transit Custom purchase

I picked up my approved used Ford Transit Custom this afternoon and was very pleased with the service and presentation of the vehicle.
From my initial enquiry the whole process was handled by Dominik Dzierzak who I found to be extremely helpful at all times. All the points I discussed with Dom after first viewing the van were addressed by the time I collected the van today.
Thanks again for providing a first rate experience.

28 de agosto de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Employee of the month

I began looking for a van whilst I was looking to return home to England and I called the Rayleigh branch and this is where I met Dominik Dzierzak. My experience was 10 out of 10, Dom couldn’t be be any more helpful with helping me sort out a vehicle that suited me best. He went the extra mile to find me a good range of vehicles. Dom explained and broke everything down in a clear manner. Which made my experience very easy and enjoyable.

26 de agosto de 2020
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Had my Optima serviced at Kent Elms

Had my Optima serviced at Kent Elms - very friendly staff and all done very quickly. Service undertaken very professionally with all required checks ticked off on a list. Check ins before and after the service took place over the phone, to ensure that you know how the service operates (contactless key drop) with a satisfaction call afterwards.

The only gripe I had (very minor) was that a pollen filter was offered at over £50. The replacement is included with the Halfords major service, but not the Kia major service which I paid almost double for.

I have previously and will next replace the pollen filter myself for less than £8 and within 3 minutes - £43 labour doesn't really make sense!

11 de agosto de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top Class Service

The service I received from Dom at Rayleigh when I bought my van was excellent, he was extremely helpful and polite, his communication was brilliant never had to chase him for information. He was a pleasure to deal with, if you're looking for a van he is the man to go to.

30 de julho de 2020
Avaliação não solicitada

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