estarli Avaliações 

828
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great folding bike fits all the boxes the guys at cycle company.co.uk Couldn’t have been more helpful, we have a motorhome so this style of bikes suits our needs perfectly. This is our 2nd purch... Ver mais

Avaliado com 4 de um total de 5 estrelas

The bike (E20.X) is very good - almost perfect. Rides very well indeed. Magnet that holds the two halves together could be stronger - tricky to wheel around when folded. More communication after orde... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Very good advice and guidance during bike testing stage .I didn’t give 5 stars as there phone line service needs improving On couple of occasions the phone just kept ringing I am sure Estarli can f... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The bike (e20.X) is amazing, the communication throughout the build process was wonderful. They are always very friendly and helpful and give great advice. The bike is incredibly easy to use and has c... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Bicicleta
  2. Locadora de Bicicletas
  3. Loja de acessórios para bicicletas
  4. Loja de artigos esportivos

Escrito pela empresa

The British e-bike movement. Founded by the Francis brothers in 2020, Estarli designs and builds e-bikes in the Chilterns. A self-confessed industry anomaly, Estarli deploys a lean engineering model by continually iterating their models. Estarli has a wide range of e-bikes including folders, hybrids and e-cargo. With quality assembly and empathetic customer service at its core, Estarli exists to help more people ride more. Let’s take charge.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

828 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(828)

227 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very helpful customer service and after sales support

Thanks to Louis and all at Estarli for your assistance with my order. Also, the bicycle is exceptional. It is practically effortless to ride.

I would definitely recommend Estarli to anyone for their products and service.

21 de maio de 2026
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Resposta da estarli

Thank you Peter. Hope you enjoy many miles onboard your fully loaded E28.X. Looks like a luxurious setup.

Avaliado com 5 de um total de 5 estrelas

Estarli 28.X 3 speed.

It's been 2 weeks since my Estarli 28.X 3 speed was delivered and in 20 miles it has been a joy to ride.

In Cobalt blue with the cross bar frame and front suspension forks it is a good looking bike. It's a big bike, I'm 5 ft 10" and had to put the saddle stem down a fair bit. To ride it's very smooth changing gear at 10miph and 14 mph the assist drops off gradually between 15.5 and 16 mph. I find I ride around in lvl 2 all the time at 15mph except down hill where the weight of the bike easily gets the bike over 20 mph without any input, the brakes are brilliant and more than capable of stopping the bike at any speed.
The bike is well worth the money which isn't cheap but it looks the money.
Anything I would change? Yes the pedals for a pair with ball races in. Also as there could be more documentation either paper or digital as the bike has different components to the one in the unboxing and setup video, such as the new adjustable handle bar stem.
Ordering was a dream and other than the delivery being a couple of days later than estimated was great. It's wonderful to be able to buy a bike made in Britain in the knowledge there is somewhere to go for help if needed.

8 de maio de 2026
logotipo da estarli

Resposta da estarli

Hi Simon, thank for all your feedback. We will take on board your comments regarding the documentation on upgraded parts. Heres to many miles on your new Estarli 28.X

Avaliado com 4 de um total de 5 estrelas

Great product

Great product. Disappointed in that I had to chase for information for delivery a delivery date.

18 de maio de 2026
logotipo da estarli

Resposta da estarli

Hi Robert, Apologies for the lack of communication but really pleased you like your new Estarli E20.X. Here's to many enjoyable miles cycling.

Avaliado com 5 de um total de 5 estrelas

Great

Great! Arrived early.

13 de maio de 2026
logotipo da estarli

Resposta da estarli

Always nice to have a surprise. Thanks for the feedback.

Avaliado com 5 de um total de 5 estrelas

Estarli e20x

Easy to deal with enquired about delivery date responded quickly well packaged with tracking nothing to build up assembled

15 de maio de 2026
logotipo da estarli

Resposta da estarli

Hi John, thanks for the feedback. Hope you have managed to enjoy the weekends weather on board your new Estarli.

Avaliado com 3 de um total de 5 estrelas

Long delay on delivery

Long delay on delivery

Once delivered, bikes are great

12 de maio de 2026
logotipo da estarli

Resposta da estarli

Apologies for the delay Vince, we are unfortunately at the mercy of suppliers and hauliers but we should have kept you informed of delays. Importantly, great to hear you like the bikes. Hope you have many enjoyable miles on them.

Avaliado com 5 de um total de 5 estrelas

A great bike for school runs

A great bike. Nearly 1 year of ownership & we are about to hit 1k miles - our daughter loves it for the school run & is actually quicker than driving…
Only the kickstand appears a little lose now the rest of the bike is solid - very happy we invested in one

26 de agosto de 2025
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Resposta da estarli

Hi James, thanks for the feedback and great to hear you racking up the miles. If you have any further issues with the kickstand please do not hesitate to contact us.

Avaliado com 5 de um total de 5 estrelas

Trunk pannier bag

Website - fine, easy to use;
delivery - fine;
pannier bag - excellent quality. I've now bought 2 for 2 different bikes!

8 de maio de 2026
logotipo da estarli

Resposta da estarli

Hi Daniel, thanks for the feedback. Folks like you are loving the trunk bag, maybe because Cycling Electric said it is, 'One of the best value pieces of versatile cycling luggage around'.

Avaliado com 5 de um total de 5 estrelas

Great accessories

They are now augmenting their excellent cycles with a good accessory range. A protective case for the folded bike in either garage or motorhome is just what I’ve needed.

8 de maio de 2026
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Resposta da estarli

Hi Stephen, the folding cycle storage box is one of our most popular accessories and for good reason. As you highlight its the perfect solution for storage, either on the road or at home.

Avaliado com 5 de um total de 5 estrelas

folding e-bikes. Perfect for Motorhomes

We looked for some folding e-bikes to fit in our Motorhome, and narrowed it down to 2 brands.
Having joined a Motorhome club, we found some handy free gifts with Estarli, and ordered 2 bikes.
They were delivered quickly and were very easy to get them rideable.
We’ve used them a few times now, and they are an excellent bike, and pretty much perfect to stick in the Garage.
Highly recommend.

1 de março de 2026
Avaliação não solicitada
logotipo da estarli

Resposta da estarli

Hi Jason, really pleased you were able to benefit from our partnership with the CAMC in order to further the use and enjoyment of your new Estarli e20.X folding bikes

Avaliado com 5 de um total de 5 estrelas

Love the bike e28.9

Love the bike e28.9. Great service from Estarli. Highly recommended.

6 de maio de 2026
logotipo da estarli

Resposta da estarli

Hi Robert, hope you enjoy many miles of riding onboard your Estarli 28.9.

Avaliado com 1 de um total de 5 estrelas

Order a charger took nearly 3 months to…

Order a charger took nearly 3 months to come and about 3-4 phone calls to get it sorted

1 de maio de 2026
logotipo da estarli

Resposta da estarli

Hi Julian, we apologise for the delay in your order. It was equally frustrating for us that we had to wait for these items to be manufactured and shipped to us. I will look into why this was not communicated more frequently.

Avaliado com 5 de um total de 5 estrelas

Two Years On, Still the Perfect E-Cargo Bike

I had been looking at e-cargo bikes for our school run and local business trips, and with a restricted budget I was comparing this brand with Mycle. I sent the spec to my knowledgeable brother, and he immediately said the Estarli was far superior.

I then went to a local bike show to see the bikes in person and try one on a steep slope with an adult on the back. It was easy, stable, and very manoeuvrable.

I bought one the next day with cage and Urban Iki seats. Two years later, we have adapted the bike to suit our needs, with a Wham box on the front and the new gated cage and cocoon on the back. I’m now looking forward to replacing the Urban Iki seats with a long bench to accommodate older children and adults.

This really is a future-proof bike, and I think this British company is future-proof too. With a local bike store as supplier, I’m confident we can keep tweaking the bike as our needs change.

Over the past two years, I’ve only needed customer service once, and they were outstanding. I haven’t needed to maintain the bike either, though I may give it a little treat before a summer of adventure.

I highly recommend both the bike and the brand.

1 de maio de 2026
logotipo da estarli

Resposta da estarli

Hi Julie. Really great to have a review that highlights your experience over 2 years, and that it has been a positive one. Here's to a great summer of riding and maybe, just maybe, give the bike a little treat!! Happy Riding.

Avaliado com 3 de um total de 5 estrelas

Bike arrived as ordered but missing the…

Bike arrived as ordered but missing the range extender . It was promised on several occasions but did not arrive. Finally received it without the bracket for the wire to the seat post . Still hoping this arrives soon.

1 de maio de 2026
logotipo da estarli

Resposta da estarli

Hi John, apologies for the issues you have encountered. I will look into this. With regards to the delays on the range extender, we are like many companies at the mercy of delayed international container shipments however I apologise if this was not communicated earlier. I will investigate all other issues and get back to you.

Avaliado com 4 de um total de 5 estrelas

Hi there bikes are great

Hi there bikes are great, we have 2 e20 folding bikes love them but a couple of grips we have the newer models the rubber grommet at front pulls out all the time, the paint chips of easily, do they have a touchup for the grey ?
When folded peddle tends to scratch front mud gard apart from these observations great bike.

27 de abril de 2026
logotipo da estarli

Resposta da estarli

Hi Simon, Thanks for the feedback. If you contact us via the help@estarlibikes email we can sort out some touch up paint. With regards to folding the bike if you head to the tutorial page of our website there is a video showing the correct way to fold the bike without the pedal hitting the mudguard.

Avaliado com 5 de um total de 5 estrelas

Estarli e20.7 2nd Review - Rides like a Thoroughbred

This is my follow up (2nd) review following on from my first review, made on 13 April 2026, of our new estarli e20.7. It is VERY impressive. After racking up just 22.9 miles in a total of 1 hr and 45 mins the disc brakes are now nicely bedded in and the bike is beginning to show off its true colours (Bolt Blue actually!). I have just taken it out on a round trip of the worst local gradients up and down roads that are splattered with pot holes and splits and cracks and at peak commuting time with heavy traffic almost everywhere between 08:30 and 09:10 hrs on a cool Thursday morning, here in Benfleet, Essex and the e20.7 has performed like a true thoroughbred. I am gobsmacked. Firstly the built in trip computer tells me that I have 'averaged' 13.14 mph during the 'bedding in' period. For comparison my 1190kg, 74.3Kw micro-hybrid petrol car has averaged only 15 mph over the same URBAN (30mph max) routes on similar local journeys. Secondly the e20.7 eagerly accelerates up to the maximum pedal assisted speed of 15.5 mph and now that the superbly powerful disc brakes have bedded in, the bike transitions easily from 15.5 mph to 17 mph and well beyond on the level, with little or no extra effort on my part. The 250 watt e-motor does not add any noticeable additional drag above the 15.5 mph power assist cut off point. The smooth tan wall 20 inch gravel tyres spin up freely under pedal power alone, well over the 15.5 mph limit of pedal assistance with very little additional effort just like a regular human powered 'push bike' and they grip the road with great confidence and soak up all the bumps on our horrible pitted Essex CC highways. The 7 speed derailleur gears ratios are perfectly suited to my local gradients and to my riding style. Even the steepest gradient, a sustained 14% up Vicarage Hill was effortless just using the full range of the gears and an average speed of some 9 to 10 mph was maintained using the higher power assist levels of 4 and 5. Of the 3 ('licence free' for anyone 14+) EAPCs my wife and I now own, this e20.7 is head and shoulders the best in every respect. Better at hill climbing than my 16 kg mid drive Boardman HYB 8.9e sports bike with its 700c wheels and very wide ranging 1x10 derailleur gears and better than my wife's very solid but 23kg , 7 speed EBCO UCL-20. Remarkably, the estarli e20.7 weighs in at only 18kg including all the accessories that the EBCO has namely, a kick stand, full mudguards, lights and a rear carrier. PLUS the swept back Dutch handlebars are SO much more comfortable than the straight bars on the 'Fazua mid drive motor' equipped Boardman sports bike. The way the gears change on the e20.7 is seamless and enables the best gear to be chosen 'on the fly' on all occasions. Racing the estarli down the 14% gradient was both thrilling and impressive at dealing with all the lumps and bumps at speed and under full control, indeed it visibly 'surprised' several hill climbing SUV car drivers, who were evidently 'cautioned' by the sight of a bicycle bearing down on them at speeds in excess of 30mph with the rider actually pedalling at a fast but still controllable cadence in top gear! I have not had so much (dangerous) fun riding a bike since I was a teenager! The thermal motor drive 'power management' is also very effective and the full 15 mph 'cruising' motor power is restored within seconds of breasting a 1 km 14% gradient at 8 to 10 mph. It handles superbly and feels really safe and solid. Whomsoever designed and built these e20.7 e-bikes deserves an award for brilliance and achievement. Finally, the e20.7 inspires the confidence to sail past stationary or slower moving traffic in the middle of the road, hence the over 13mph average speed recorded on the trip computer! Yes my 18kg, road legal, one third of a bhp, human - electric 'hybrid' e-bike will be as fast as an 1800kg, 180bhp + SUV for urban commuting! This surely MUST become the commuting future since 18kg << Me (65kg) <<1865kg! Just think of all that wasted energy and time with everybody still doggedly commuting in conventional cars and SUVs ! Has the world gone mad or is it just the Engineer in me ?? My 3rd review will consider the comparative range available on the estarli, but so far it is looking to be every bit as good as the Boardman since they both have 252 watt, 36 volt li-ion battery power sources. The big advantage of the estarli is its 20 inch wheels, which make much better use of the modest torque levels available from the 250 watt motors that road legal EAPCs are necessarily equipped with. Considering rider comfort, handling, cornering grip and hill climbing performance, the 20 inch wheels on the e20.7 find the overall 'sweet spot' between the excellent hill climbing ability of a 16 inch wheeled EAPC and the much larger 26 inch + wheels since these typically have much narrower tyres.

7 de maio de 2026
Avaliação não solicitada
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Resposta da estarli

Malcolm, you are spoiling us with these reviews. I hope that anyone reading through our trust pilot page appreciates and benefits from your informative reviews. Thank you

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