estarli Avaliações 

Received paint touch up and it is as ordered. My only comment is that it took a long time to be delivered.

My estarli had an issue with battery and controller, while the service was delayed when it was issued the issue was promptly resolved once the package arrived.

Initially, I'm very pleased with the purchase of a 28.X .......
A few technical questions regarding the belt drive were swiftly answered in a telephone conversation. Very early delivery after placing the order, good delivery and packaging(front mudguard required a slight realignment), good quality recognised components on the bike plus a generous tool kit for assembly (though I would have appreciated a paper copy of assembly instructions). Time will tell regarding reliability, spares availability and customer care.

The product is great

The delivery process was a bit slow TBH & it took some chasing to get a firm delivery date & that was a month post the order going in.

Louis was very helpful with advice etc… RE : drive belt on my E 28x

The bike itself is fine but the customer service is atrocious.

It takes multiple prompting to get them to say anything, they lie about times, and charge an enormous repair fee which just feels like they're holding things ransom.

I submitted a query about replacing a stolen item from our Estarli longtail cargo bike. This was answered quickly and helpfully and the missing item was supplied to the bike shop. Really good service.

Extremely reliable and best products so far. Thank you

Leisure cycles gave us room to view and trial the 20.7. Also I asked for a couple of accessories of which were added without fuss.

Yep all good all items ordered arrived in a timely fashion and got them all fitted by the shop I originally brought bike from on annual service.

Good quality bike car storage bags , perfect for our folding electric bikes.

Easy to contact, super helpful and knowledgeable to deal with, came back to me quickly. Would have no hesitation on using them again.

Initially it was unsuccessful, as couldn’t get anyone to answer the phone, then managed to find a customer service email
Once this was done, Chloe was on the case promptly and professionally
All sorted now

excellent and very helpful customer service post-sale.

An epic product which is an absolute joy to ride

Outstanding customer service

Excellent customer service in the ordering and delivery process and I'm dead pleased with my new bike and accessories

Excellent service by Lewis with prompt delivery.
Thank you.

Very quick response, fixed problem asap. Had a couple of issues, one with a switch failing due to water ingress (so bike kept turning off and on) and the stand had got loose. Both were resolved quickly by them sending parts to swap with an offer of a video if I needed help replacing.

I recently had the pleasure of dealing with Estarli customer service regarding my mountain bike, and I couldn’t be more impressed with the experience.

From the very first contact, their team was responsive, friendly, and genuinely helpful. They replied quickly to my questions and took the time to clearly explain everything in a way that was easy to understand. It never felt like I was being rushed or brushed off — they really listened and made sure my issue was fully resolved.

What stood out most was their professionalism and commitment to customer satisfaction. They kept me updated throughout the process and followed up to make sure everything was working perfectly afterward. That level of care is rare these days and shows they truly stand behind their products.

It’s reassuring to know that when you invest in a mountain bike from Estarli, you’re also getting dependable, supportive customer service. I would absolutely recommend them to anyone looking for not just a great bike, but a company that genuinely values its customers. Thanks Ben