Evans Halshaw - Ford Bury Avaliações 

454
O TrustScore é 4 de um total de 5

4,2

Crostons Road, BL8 1AA Bury, GB


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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I had booked an MOT test at bury branch.prior to attending the cover in the boot of my car caught on luggage and pulled off the cover around the rear window.i called into the garage and waited nearly... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Receptionist was lovely and was expecting me. Said she would ring when car was ready and she did. All went smoothly. the only slight issue was the video of the service engineer looking at car came w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I recently bought a Mini Convertible from Evens Halshaw, Bury, in exchange for an older model of the same car. The service I received from Elan was exceptional. He was friendly, polite, respectful &... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I purchased a used Ford Puma from this dealership just over a week ago. Elan talked me through the process and provided reassurance throughout. He was so patient and incredibly professional - he m... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Concessionária

Escrito pela empresa

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Escrito pela empresa

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

454 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,2

Todas as avaliações

(454)

5.431 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Expensive for a quick fix

My car was fixed OK but it was only a minor issue and the fee seemed a bit excessive.

23 de fevereiro de 2024
logotipo da Evans Halshaw - Ford Bury

Resposta da Evans Halshaw - Ford Bury

Hi Stephen,

We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.

We hope to see you again in the future.
Evans Halshaw Customer Services

Avaliado com 1 de um total de 5 estrelas

Incomplete service

Had my vehicle serviced and thought all was well. A week later I noticed a part on the vehicle hadn’t been refitted. The dealer tried to deny this and fob me off. They reluctantly replaced the part but didn’t even have the decency to apologise even after leaving feedback with the service manager.

25 de janeiro de 2024
Avaliação não solicitada
logotipo da Evans Halshaw - Ford Bury

Resposta da Evans Halshaw - Ford Bury

Hi Shane,

Thank you for your review.

We're very sorry to hear that you haven't had a positive experience. We appreciate your disappointment with this and it isn't the level of customer service that we aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

Fantastic Service.

Fantastic Service.
Mike was very helpful throughout the whole process, arranged for a vehicle to come from another store. Trade in value was more than other companies and my 'new to me' car is amazing. Genuine value for money and a first rate service. Highly recommend

12 de fevereiro de 2024
logotipo da Evans Halshaw - Ford Bury

Resposta da Evans Halshaw - Ford Bury

Hello Stephen,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your recent experience with Mike and we appreciate your recommendation.

We hope to be of service to you again!
Evans Halshaw Customer Services

Avaliado com 1 de um total de 5 estrelas

Faulty car

Faulty car. Won’t take the car back.
The sales process was fine as it would be (they want the sale). However I’ve reported a fault and Evans Halshaw specifically the Bury branch this refers to, failed to repair it after bringing the vehicle back twice already. They confirmed the 2nd time it was fixed but it isn’t. I’m now £1000 deposit down and paying a lot per month for a car that isn’t safe. I tried to reject the vehicle via Northridge Finance as I have my car on HP. The dealership Evans Halshaw haven’t accepted this. All I want is my deposit back and they can have the car back. Instead I now have to go through The Financial Ombudsman which will take around 6 months for my case to be picked up. They claim you have good consumer rights with HP finance but they know what they’re doing forcing you down this long winded route. An easier resolution could have been done here, it’s really sad to treat customers like this.

5 de fevereiro de 2024
Avaliação não solicitada
logotipo da Evans Halshaw - Ford Bury

Resposta da Evans Halshaw - Ford Bury

Hello Liam,

Thank you for your review.

We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.

It’s our understanding that you have previously spoken with the management team at the dealership who have given you a decision in relation to rejecting the vehicle as well as the finance company.

The dealership is happy to make to have another look at vehicle, if you want to arrange another booking with them.

Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

Good Treatment

Staff helpful and cautious as usual

24 de janeiro de 2024
logotipo da Evans Halshaw - Ford Bury

Resposta da Evans Halshaw - Ford Bury

Hi Colin,

We are delighted to see such a positive review.

Have a great day!
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

The Ford Bury.

The staff are welcoming.
Their customer service is five star.
The service department sorted out the issues with my car and provided a video to show me. Brilliant.

23 de janeiro de 2024
logotipo da Evans Halshaw - Ford Bury

Resposta da Evans Halshaw - Ford Bury

Hello,

We appreciate you leaving us a review - thank you!

Have a nice day!
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

The overall experience was easy and…

The overall experience was easy and quick. no problems wood recommend to a friend

5 de janeiro de 2024
logotipo da Evans Halshaw - Ford Bury

Resposta da Evans Halshaw - Ford Bury

Hello Sandra,

We are delighted to see such a positive review.

Have a great day!
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

Very pleased with service

Everybody always friendly, helpful and professional. Quick and easy to book service and repairs, highly recommended.

4 de janeiro de 2024
logotipo da Evans Halshaw - Ford Bury

Resposta da Evans Halshaw - Ford Bury

Hi,

Thank you for the review!

Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

The staff went above and beyond nothing…

The staff went above and beyond nothing was to much or them.so helpful in every way. Even came and meet me my Internet went down so came and meet me so u could sign the papers .10/10 of service

30 de dezembro de 2023
logotipo da Evans Halshaw - Ford Bury

Resposta da Evans Halshaw - Ford Bury

Hi Karl,

Thank you for taking the time to leave us this positive review!

It’s lovely to see you had a great experience with us!
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

Excellent Service

Called in and dealt with Matt at Evans Halshaw Bury, such a polite and welcoming man
Made me a coffee and made me and my Wife feel so at ease during a stressful time

Thanks again everyone at Evans Halshaw

6 de dezembro de 2023
Avaliação não solicitada
logotipo da Evans Halshaw - Ford Bury

Resposta da Evans Halshaw - Ford Bury

Hi Mitch,

Thank you for leaving us this review.

We strive for 100% satisfaction, so it’s great to see you had such a positive experience with Matt.

Have a lovely day!
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

Service department …

My car went in today to have a warning light looked at evans halshaws service centre in bury. Couldn’t fault the repair at all lovely helpful staff. A courtesy car was given to myself which was clean and comfortable. My repair was done quickly and I could check online it’s status throughout. I picked the car up to find it had been cleaned inside and out too. Thankyou so much evans halshaw bury even after the sale of the car you still keep up that 5 star service which we have unfortunately found previously found other competitors do not. Highly recommended.

27 de dezembro de 2023
Avaliação não solicitada
logotipo da Evans Halshaw - Ford Bury

Resposta da Evans Halshaw - Ford Bury

Hello Rebecca,

Thank you for taking the time to post about your recent experience.

I’m pleased to hear that you had a 5* experience and we’re very grateful for your recommendation.

Take care,
Evans Halshaw Customer Services

Avaliado com 1 de um total de 5 estrelas

Car came in for a new caliper after…

Car came in for a new caliper after having the car 3 days they say part cannot be fitted and leave said part on passenger seat to be fixed by ourselves!! Not a happy customer

22 de dezembro de 2023
logotipo da Evans Halshaw - Ford Bury

Resposta da Evans Halshaw - Ford Bury

Hi Amy,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

FORD PUMA HAND OVER

NIEL WAS EXCELLENT CAYNE WAS VERY HELPFULL AND ATTENTATIVE
ON HAND OVER DAY CHANTELL WAS VERY PROFESIONAL AND FREINDLY
SHE HELPED IN SETTING UP OUR FORD PASS AND PHONE CONNECTION
IT WAS A REALLY SAISFYING EXPERIENCE ALLROUND
AND THE SALES STAFF AT EV BURY ARE AA CREDIT TO THE TRADE

23 de dezembro de 2023
logotipo da Evans Halshaw - Ford Bury

Resposta da Evans Halshaw - Ford Bury

Hi David,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction by Charleen.

Enjoy your day!
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

Leigh was great…

Leigh at Evans Halshaw Bury was a great help as soon as I walked into the show room. She had all the knowledge to answer all my questions with all the patience in the world, she is a great access to your company. Thanks Leigh.

29 de novembro de 2023
Avaliação não solicitada
logotipo da Evans Halshaw - Ford Bury

Resposta da Evans Halshaw - Ford Bury

Hi Cecilla,

Thank you so much for the review.

We're thrilled that you had such a positive experience with Leigh.

We hope that you'll consider us again in the future.
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

Great place to buy a car

Excellent customer service and nothing too much trouble.

9 de dezembro de 2023
logotipo da Evans Halshaw - Ford Bury

Resposta da Evans Halshaw - Ford Bury

Hi Derick,

Thank you very much for leaving a 5* review.

Have a great day!
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

Great Staff we'll organised and…

Great Staff we'll organised and established. Fantastic service.

12 de janeiro de 2023
logotipo da Evans Halshaw - Ford Bury

Resposta da Evans Halshaw - Ford Bury

Hi Serena,

Thank you for your kind words - we're glad to have been of service!

Take care,
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

Great service overall.

Ordered a new car from Chantelle at Evans Helshaw, Bury recently, and couldn’t have asked for a better experience. She was knowledgeable about different model cars and answered all the questions we threw at her. We had a test drive which we had no time limit on, which helped us choose the correct car. Chantelle kept us informed about the delivery of the car ( which was initially 5 months but thankfully arrived after about 3 months). She contacted us to arrange a collection date, and all went smoothly. She talked us over the various controls and information about the car, again answering our many questions.
Overall a friendly, polite, knowledgeable and professional point of contact for us to have at Ford. A super clean and airy showroom was also noted.
Highly recommend this garage!

8 de dezembro de 2023
Avaliação não solicitada
logotipo da Evans Halshaw - Ford Bury

Resposta da Evans Halshaw - Ford Bury

Hello Sue,

Thank you for your feedback.

We pride ourselves on treating our customers with respect and demonstrating professionalism at all times.

We will ensure that Chantelle receives the recognition they deserve and forward
this to the management team for you.

Evans Halshaw Customer Services

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