Express parking Heathrow Avaliações 

FLOODED OUR CAR. Must have parked it in FEET of water as one side and the back are completely flooded with water, and there are no gaps on roof of car. The car literally has gone MOULDY

Very bad at communication. Never used "meet and greet" Called them three times prior to trip - "call us on the day when you get to the airport terminal"
I called again from my hotel the night before to try and take the driver to the airport - I have never used this service and had no idea what to expect. "Call us from the airport"
I went to the Drop off @ Terminal 3 as this seemed logical.
Called Express = "No, you should be on level 4 as per the email we sent you" There was no email - I checked all incoming including SPAM: Nothing!!
The consequence of this stopping in the drop off has incurred an £80 fine I received when I returned home.
Finally after calling ahead it was 90 minutes before the driver rocked up and I am getting close to being late at Check-In. I also had to pay £12.75 for the pleasure of waiting for a driver who perhaps had not long woken up. (£8 I believe for driving through the car park?)
I will add that absolutely no photographic checks were carried out.
On my return to the UK I called Express after I had collected my luggage. The person I spoke to could not identify my car and it took three or four attempts to locate.
Finally, on Level 4 my car arrived after 30 minutes. During that time I received two calls from the driver who wanted to confirm I was where I had said I was?
When the driver turned up I was greeted with "how are you Brother" I am not happy.
He went on to tell me that the mix up at the beginning was my fault because "I had called too early."
Without any cussing I collected my keys from the driver and my wife went to validate the ticket. This time it was £16. Why had my car been in the Carpark for so long?
And to complete this completely dismal experience my car came back with a further 17 miles on the clock?
If you have read to the end of this review I will give a recommendation - use a company who's name is synonymous with a Canadian tree. Very timely and professional.
Express lack everything in customer care and should not trade. Absolutely appalling.

Do not book Parking with this company they tell you it is a 30 minute wait. It is Saturday, the 7th of February. I called them at 3:13. It is now 4.13 and they are still not here. I have chased twice terrible service. Liars. It was the same on arrival. I gave 30 minutes notice. I still had to wait at terminal five for 17 minutes. No apology shocking.

Avoid Avoid Avoid

Took over an hour to deliver car back to T5 level 4. I called constantly and was told “I am in the terminal” this was a lie, after several calls to the company and eventually asking him to answer a direct question of where he was he admitted he was several miles away.

When he eventually showed up he gave me the key and ticket to get out of T5 and walked away. No apology for the very late return.

Please do your homework and do not use this company. This experience tarnished our trip

Avoid if you can. Having used them a couple of times now, each time they’ve been consistently late collecting and dropping off the car. We called when the wheels touched down at Heathrow given their previous track record and it still took over an hour for them to return our car. They told us 20 mins and after numerous calls, we were advised that they were in the terminal and on our way to us. We waited outside with our two young children for over 25 minutes in cold weather. This was a blatant lie on their part. Furthermore, unbeknownst to us, they disconnect our hardwired dash cam, apparently for security which it seems is written in their T&C’s but since now reading such T&C’s - I shall never be using them again as they make for a terrifying read. Would not be entrusting any vehicle in their possession as their T&C’s refuse all accountability in the event of any instance, plus it states their compounds can be up to 50 miles away. Would explain why they’re always late. Avoid. Avoid. Avoid.

scam company. used a couple of times - once they made me wait 2 hours for my car to be returned and then I found out they have been taking £20 from my credit card every month for 18 months - with no way of cancelling it with them. I have Amex trying to help me deal with them. they keep hanging up on me when I try calling them. Avoid at all costs!!

Very disappointing experience – Heathrow Terminal 5 Meet & Greet Parking (Express Parking Heathrow)

Booking was easy through Compare Your Parking Deals, and the initial drop-off at Heathrow Terminal 5 was successful with no issues.

Unfortunately, things went downhill on our return. While on holiday, we had to cut our trip short due to a family matter. 48 hours before our return, Express Parking Heathrow was contacted, and a member of their staff confirmed there would be no issue changing the return date, advising us to simply call once we had arrived.

24 hours before arrival, my PA contacted them again to confirm arrangements, as we had received no written confirmation. At this point, Express Parking Heathrow stated there would be a £20 cash amendment fee, which we agreed to. All new flight details, dates, and times were verbally confirmed by them.

Upon arriving at Terminal 5, we called the number provided to have our car returned. The gentleman who answered said there was no record of any booking amendment. After approximately five phone calls, the final response we received was “please do not call back, the driver will call you when they are on their way.”

My wife then called again and was told our car was at the rear of the parking lot and that several other vehicles had to be moved before ours could be retrieved.

Timeline:

Landed: 07:23

Collected luggage & called Express Parking Heathrow: 08:12

Driver called: 09:14

Car arrived: 09:32

When the driver arrived, he asked for the £20 amendment fee. I refused to pay, as the booking had clearly not been amended correctly, despite multiple confirmations.

To make matters worse, the driver-side floor well was extremely muddy, which I found disrespectful. I have photographic evidence showing the condition in which my car was returned.

Overall, this was a very disappointing experience, especially given the stressful circumstances surrounding our early return. Poor communication, lack of proper booking management, excessive delays, and the condition of the vehicle all fell well below acceptable standards.

We booked with the Meet & Greet service as we were returning to a different terminal. We found out that our flight was going to be delayed so emailed the provider before departure to let them know we would be around 3 hours late. On arrival we called to arrange to pick up the car and were told that we were supposed to arrive 3 hours earlier - and it would take some time before the car could be delivered to the terminal. And ended up waiting 1.5 hours before the car eventually arrived. What is the point of a Meet & Greet service if you have to wait so long to pick up the car? And the company didn't even apologise for the delay - their response was that all of their drivers were busy.

I called to have my car returned to me at T2 Heathrow after returning from holiday to be informed that my car had been impounded by the Police and if I wanted my car back I had to go to a compound in Slough to have it returned . No explanation, support or apology was given. After a very distressing 2 hours trying to find my to where my car was impounded and then backwards and forwards to the Police station to show documents etc (which cost me £75 in taxis) I was then asked to pay £230 to have my car released . The reason given by the Police as to why my car was impounded was that the driver of the vehicle (the previous night at 23.00 in a residential area) was pulled over and had no insurance and no licence to drive !!!
I have since complained to Express Parking with little success and so will be taking this further . This company should not be trading - DO NOT USE if you value your vehicle !!!

Checked our car location whilst on holiday (via an Airtag) and found it was on a random street in Feltham, clearly not the CCTV secure parking that was advertised.
Fortunately we seem to have got away with just unnecessary stress and a PCN from the drop off (as per other reviews - not on the 4th floor where they indicate but at the passenger drop off with no chance to check the car for damage before the driver literally ran away).
Please read the reviews and spend a little extra.

Express Parking Heathrow Ltd.

I returned to the country on 23 Rd November 2025 and the vehicle was promptly handed over to me at airport at 9 pm. I have received a PCN notice to owner today from Hillingdon Council asking me to pay a penalty of £140.00 for illegally parking the car in Sipson Lane, Hayes at 9.59 am! Ar that time I was still abroad! The car parking company Express Parking Heathrow Ltd, booked online using Compare the Parking Ltd has used the car without my permission and parked it illegally and now it has caused me no end of inconvenience and expense. I booked them through Compare the Parking website.
Please do not use this company. Your car will be used illegally and you may end up being responsible for theirs actions.

Sitting here now, an hour later and still waiting for our car to come back to Terminal 5. Now ignoring calls, tracker on the car shows its not moved despite originally being told it was near by. As I sit here I have searched this company, its lies, trust pilot and companies-house show them as all different names, same operators! They all have bad reviews, they are all masked under fake 5 star reviews, but its the same people and same telephone numbers. Just liars, do your research or better yet, just park on site and pay the price, trust me, its better than supporting these corrupt liars and giving them any money!

Worst experience. Had to cut trip short due to family bereavement and pick up car 1 week early. Informed staff in advance and when I arrived at Heathrow was ordered to just wait indefinitely and that they could not provide a time or even that they would return it that day. Spoke to several staff members which all gave different info and then was screamed at by Sam the manager. Honestly have never encountered such a shambles of a company. Under the circumstances there was no compassion and then they refused to return car until £20 admin fee was paid. When asked what it was for he just stated ‘nothing, but you have amended your booking’. They first insisted it had to be cash, then bank transfer. It was only when I advised they could not refuse card payments that they allowed this. Took nearly 3 hours to get the car back.

Still waiting for a receipt for the additional payment and a refund of the 7 days.

Do your self a favour, pay a bit extra and have decent and fair service.

To Sam, ‘the manager’ - I hope you feel really good about how you acted that day.

I’m appalled that a company like this is allowed to trade. I’m so annoyed with myself I didn’t read these reviews first, but I was in a rush to find someone to park my car and stupidly used them. I bought my new car only four days before I went away and it was delivered back to me last night with two flat Tyres and the driver got out and walked away in the drip off zone at Heathrow rather than meeting me on level four where he was supposed to so I could check it over. He messed me about for 2 hours ‘ said the car battery was flat!! I waited almost 2 hours to be given a car with damaged wheels. I’ve lost money at work today to try and get a new tyres which have had to be ordered and the tyre company told me my car had been kerbed really hard!!! Express parking have just told me they won’t do anything about the damage or costs . I put good faith in them by handing over my lovely new car and it was delivered back to me damaged. Please avoid these people at all costs and please spread the word about this company. They need to be closed down! I’ll be contact trading standards & CAB!!

NEVER USE AGAIN! Sadly couldn’t give it negative stars so 1 it is. Shocking company who do not adhere to their small print of having your car back to you in 25 mins. Left us stood in the cold with small children while repeatedly saying they were on their way. Even when we told them we were following them on our Tesla app and could see parked they insisted it wasn’t! Bunch of cowboys

Worst parking ever do you not use they won’t respond to emails ,messages they took a tire off my car and put on a different one that had of 40000 miles done on it the car is brand new only 6000 miles and now has to go into services because of the loads of scratches on the tire do not use

DO NOT USE THIS COMPANY IF YOU LIKE YOUR CAR ! Dropped off, waited an hour for the meet and greet. Received a collision notice of impact to the front of the vehicle whilst on holiday (nice). Contacted the office to be told it was fine although they wouldn't send any picture to confirm. Car returned upon collection with 0 miles off fuel in, caked in mud like it had been off road, with a complimentary kerb impact. Found out on my drive home it had a puncture, upon investigation by Kwik Fit the tyre had been changed whilst in their care !! Absolute bandits - not returning any emails to boot. No one speaks English also which makes communication difficult. Trading standards now involved.

Avoid at all costs. This company hasn’t submitted its accounts since 2023 and trying to go into receivership. They are also linked to Compare the Parking, Go Parking - meet and Great and Parkandtravel. Smashed my car up, didn’t tell me, handed me my key and ran off. I booked with Park and Travel (read review on trust pilot) they gave my car to Go Park who crashed it badly) police, trading standards, insurance as well as legal team involved. Check companies house, this firm is not legit!

Really poor service

Really bad service. Booked through comparetheairportparking for valet drop off and pick up, do not leave your car with these crooks.
Waited around for a while when I arrived despite following instructions and calling 30 mins before arrival.
On return, followed instructions again and called when I had collected luggage. Waited over an hour and a half for the car to arrive, driver left the car with door open between two parking spots and sticking out blocking traffic then told me to go pay for the parking ticket before walking off. No opportunity to check the car or anything.
Got back to the car to find my dash cam had been partially pulled out. Checked the footage, they had turned it off when they collected it and not turned it back on again until a minute before dropping the car off again. Makes me wonder what they were hiding.
Avoid if you value your car and your time!