Spain Avaliações 39

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AI Service Agent Sam
Today • 9:15 AM
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AI Service Agent Sam joined • 9:15 AM
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AI Service Agent Sam • 9:16 AM
The Poisedon Hotel Benidorm. Arrived yesterday , reception staff lovely, hotel clean and nice. However, €20 deposit for a tiny kettle, no cups no glasses no spoons. The bar men, wouldn't give us cups and saucers which were by the coffee machine, he offered us paper cups! we had to lower our self respect and plead for two cups. no saucers. I sold my soul for 2 teaspoons . awful attitude of the barmen, misogynistic and intimidating. I understand their defence being Benidorm stag and hen capital but we are two professional women in our 50's on little weekend away.

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While we are pleased with our new furniture, we were disappointed to find that Bauhaus Marratxí provides street-level/driveway delivery only. As customers in our 80s, we expected items to be positioned in the garden, but this was not clarified at the point of purchase. Please be aware that you may be responsible for moving heavy items yourself upon arrival. Packaging alone is enormous and disposal is also your responsibility.

Press 2 for English. Why bother it was Spanglish at its worse & I suffer from Nominal Dysphasia courtesy of Afghanistan.
As with so many Spanish Co's it is the total lack of Customer Service & no effective Complaint Mechanism (as with the Banks, Insurance Companies and Health Service). So frustrating.

Company name Valentina Voss
Ordered one dress but was charged for two due to a seller error. I contacted customer service immediately to cancel the extra item, but was told this wasn’t possible and that I would need to return it instead.
Only after receiving the parcel was I informed that returns must be sent back to Asia, despite the purchase being made from Spain. The cost of return shipping was almost equal to the value of the item.
Under EU consumer protection rules, customers should not be disadvantaged or incur excessive costs due to a retailer’s mistake. Key return information should also be provided clearly before purchase. This was not the case here.
Very poor handling of a straightforward issue and a disappointing experience overall.
If you want it more explicit (naming the directive), shorter for Trustpilot, or stronger to trigger a brand response, say the word and I’ll tune it.

Feu Vert Iberica S.A., Montequinto, 41013
Stopped on the off chance they could change tyre on our campervan. What a friendly place the staff (particularly Jose Miguel) were very helpful. We were away again within the hour and only 18.00 euros charge. Thank you Feu Vert you have made us very happy

SATOR Electrónica Alicante San Vicente, servei tècnic.
Su actitud dista mucho de ser honesta. Recibimos el motor con el cable azul ya desconectado. No tenemos ni idea de a qué terminal conectarlo, y además observamos que los técnicos no hicieron absolutamente nada, lo cual invalida su servicio.

URGENT – Demande de rendez-vous pour visa médical (envoyé depuis juin sans réponse)

Madame/Monsieur,

Je vous écris concernant ma demande de rendez-vous pour déposer un dossier de visa médical, qui est critique.
Depuis le mois de juin, j’ai envoyé plusieurs courriels au centre BLS Alger et à la Consulat d’Espagne à Alger, sans aucune réponse jusqu’à ce jour.

Je dois absolument me rendre à un rendez-vous médical à Valence le 27 novembre 2025, et tout retard dans l’obtention de mon rendez-vous pour déposer le visa met ma santé en danger.

Je sollicite votre intervention immédiate afin de me permettre d’obtenir un rendez-vous pour déposer mon dossier dans les plus brefs délais.

Je joins à cet e-mail :
• Lettre d’acceptation de la clinique du Dr Rahal
• Copie de mon passeport

Je reste entièrement disponible pour fournir toute information supplémentaire.
Je vous remercie vivement pour votre aide et votre compréhension.

Cordialement,
Nom complet : Ahcene Bengoufa

“Un espacio pequeño que pide más orden y menos complicaciones”

El edificio de la Embajada es reducido, casi incómodo para la cantidad de gente que lo visita. Se entra por un arco de seguridad, se sale por el mismo arco, se da una vuelta y se vuelve a empezar: un círculo interminable que recuerda a una serpiente mordiéndose la cola.

Todo este recorrido por cuestiones de seguridad acaba siendo un dolor de cabeza para trámites sencillos. La seguridad es necesaria, por supuesto, pero debería aplicarse con orden y sentido, no con procedimientos que complican la vida al ciudadano.

Si se quiere hacer bien, que se haga “como Dios manda”: controles claros, rápidos y efectivos. Y si no, que se eviten las vueltas innecesarias que solo consumen tiempo y paciencia. Al final, lo importante es prestar un buen servicio, no convertir cada visita en una prueba de resistencia
Pequeños cambios, pero aún queda camino”

Desde mi última visita he notado algunos cambios. La actitud del personal ha mejorado ligeramente, aunque la limpieza sigue siendo una asignatura pendiente: basura fuera, moqueta dentro… mejor ni hablar. Falta orden, falta atención al detalle, y cada uno parece ir un poco a su aire.

Reconozco el esfuerzo: hay un punto más de mejora, aunque todavía no lo suficiente como para calificarlo como un gran avance. Por eso, prefiero dejar la nota tal como está, a la espera de que el servicio siga evolucionando.

Al fin y al cabo, quienes vivimos fuera tenemos que volver una y otra vez para renovar pasaportes, especialmente con los hijos que van creciendo y que necesitarán nuevos documentos a los 18 años. Esto significa que nos veremos varias veces en la próxima década.

Cada visita supone una mañana perdida, un esfuerzo adicional y un pequeño dolor de cabeza. Por eso, seguiré comentando cada experiencia, siempre con ánimo constructivo y con la esperanza de que cada revisión sirva para mejorar un poco más. Porque España es grande y su representación también debe estar a la altura.

i was happy with my service

The return label this company says they have sent is totally unsuitable for the Spanish post as their goods weigh 8.5 kilos and the maximum weight Correos will take is only 2 kilos. In addition the company has been told several times that I am 49% disabled and I am 80 years of age and I cannot carry any parcel, small or otherwise. They have to send a label with a home pick up. I have escalated this Amazon third party seller to the Amazon head office in Seattle USA. Amazon.es have advised me totally as to what action I have to take.

Después de 90 días, Electronic-Star-Es no envía la etiqueta de devolución, por lo que no puedo reclamar mi reembolso. Realicé mi compra a través de Amazon, pero después de que Amazon solicitara, en mi nombre unas 30 veces, que este vendedor externo de Amazon enviara la etiqueta de devolución para su recogida, hasta la fecha, el vendedor ni siquiera responde. Amazon se ha dado por vencido y ya he escrito a Amazon en Seattle, ya que Amazon.es dice que no pueden hacer nada más para ayudarme y me han dejado con la única opción de emprender acciones legales, pero eso cuesta más dinero que lo bueno. Este vendedor está en buenas manos: ellos tienen mi pago, yo tengo su chatarra.
406-5936921-1702708 Por favor, respóndeme en inglés. Nada ha cambiado. Su vendedor, Electronic-Star-ES, no está haciendo nada para resolver el problema de la devolución de su equipo de música defectuoso, ¿y por qué deberían hacerlo? Están en una situación muy cómoda, tienen mi dinero, así que han cerrado una venta. ¿Por qué deberían molestarse en hacer algo? Mientras tanto, yo he perdido 146,99 €, he pasado 16 días y muchas horas intentando resolver el asunto y tengo un trasto que me bloquea el paso. Su vendedor lleva 14 días diciendo que tengo que gestionar la devolución con su transportista, UPS, y que, cuando recuperen los productos defectuosos, me devolverán el dinero en 3 días. Les he estado diciendo a ellos y a Amazon CHAT que UPS no me deja registrarme, así que no puedo hacer nada. Como no puedo registrarme, su vendedor me dice que debo llamar por teléfono. Les he enviado un comprobante de que no puedo registrarme con UPS y mi informe médico sobre mis discapacidades. AMAZON debe hacer algo con este vendedor, ya que estoy desesperado.

Ref. JKDC6 Fecha de experiencia marzo 2024 al 25 de marzo y aún sin resolver!!
Esta supuesta empresa de telefonía es una estafa y muy poco profesional.
Tenía un Samsung S23 Ultra en FNAC España con solo 6 meses de uso. En lugar de devolverme el dinero porque no pudieron arreglarlo, me lo reemplazaron por un supuesto teléfono reacondicionado de primera calidad que no ha funcionado en los últimos meses. El sonido es malo y cambia constantemente de color. Ahora mismo, quiero que me devuelvan el importe íntegro del teléfono original.
Escribí esta reseña en diciembre de 2024 después de contactarlos varias veces.
Seguí intentando contactarlos durante varios meses a través de diferentes correos electrónicos, exigiendo constantemente una solución.
Nunca recibí respuesta, solo correos electrónicos pidiéndome que repitiera el problema una y otra vez.
Finalmente recibí un correo electrónico diciendo que lo remitirían al departamento de reclamaciones y que me contactarían. Tuve que contactarlos de nuevo hace un mes para preguntarles qué estaba pasando y enviarles la correspondencia adjunta. Finalmente, me pidieron que mostrara fotos de la parte frontal y posterior del teléfono, lo cual hice hace una semana. Luego enviaron un formulario de DHL para devolver el teléfono y me dijeron que me enviarían una nota de crédito. Envolví el teléfono en plástico de burbujas y DHL lo metió en un sobre de plástico de burbujas
Acabo de recibir un correo electrónico. Afirman que lo recibí roto y quieren que vuelva a empezar con una nueva reclamación. Les dije que lo enviaron en perfecto estado y que, si lo recibí roto, era culpa de DHL y que los contactara. ¡También les dije que estaba en garantía de todas formas!
Obviamente, no quieren cumplir con su contrato.
Fecha de la experiencia: 30 de marzo de 2024 a marzo de 2025.

I purchased a Vw Touareg from Babalau cars roquetas del mar there web site is gas monkey Almeria I paid 50,000 euros for it. from day 1 the car had add blue faults, the engine is disabled12 weeks later and over 300 messages and calls the car is not fit for purpose. under Spanish law they have to repair of refund my money. They will not do neither. After seeking advise from a Spanish lawyer he can take action against the company but could take up to 2 years before it goes to court! How is that fair when that’s enough time for them to scam hundreds of people & close the company to open up in another name! I will never buy anything of value in this country again!

I have had a home insurance with Santa Lucia for more than 20 years. I pay over €600 per annum. Every time I call them with a claim they say I am not covered. Rejos Accordiones not covered
Water pipes in house, not covered
Windows in house not covered apart from crystal.
They are despicable

Lobster Tag line: Get Lobster ultra-fast home internet, for the ultimate online experience. however Lobster repeatedly failed to deliver.

Lobster outsourced the installation to a third-party entity. Following a cancellation, the third-party assured that they would be present to establish the fiber connection within my premises on Monday, 02 September 2024, approximately one month subsequent to the initial order. However, on the specified date, there was a conspicuous absence of any communication or attendance from the third-party installers acting on behalf of Lobster.

Telephone contact was initiated with Lobster's customer service helpline. The representative conveyed that, presently, they are unable to ascertain the rationale for the cancellation due to Lobster's established procedures, wherein the third-party installer is allotted a 24-hour window to submit their work schedule for the specified day.

I was discontent with the result from Lobster Customer Service Representative and consequently terminated my contract, only to receive correspondence indicating that the installation has been rescheduled for 05 September 2024.

05 September 2024, This day transpired devoid of any presence from the third-party installers. Upon reaching out to Lobster's Customer Service Representative, the response echoed the customary refrain that the situation lay beyond their control until the third-party installers had synchronized their work schedule with Lobster's system.

Lobster arranged for a rescheduled installation date on 02 October 2024 to address the inconvenience caused. However, the Third Party Installers failed to show up once again. The Lobster Customer Service representative cited the need to wait for a 24-hour period before conducting any checks, using the same excuses. The Lobster Representative was reluctant to file a complaint at my behest, I therefore mentioned my intention was to lodge a complaint on the trustpilot website. Shortly after, a Lobster representative contacted me to confirm that a complaint had been lodged on my behalf.

This is the communication a customer ultimately receives from the third-party installers for Lobster. In my particular situation, this has occurred three times:-
Hello, sorry for the inconvenience but for technical reasons we have to cancel your installation appointment on such a date. We will contact you when we have a new date.
At no point does the customer receive a notification with a revised installation date.

I reside in a secluded village where WiFi connectivity holds significant importance. Lobster offers to upgrade your data plan if you surpass your limits, albeit at an additional cost to be borne by the customer. As of October 2, 2024, I am still awaiting the installation of WiFi, despite having lodged a complaint. Regrettably, I lack any tangible evidence of this complaint, nor have I received any telephone communication regarding the progress of the installation.

This is highly unprofessional and does not meet the standards of customer service. I am compelled to meticulously manage my data usage, and unfortunately, I have had to renew the data plan at my own expense due to Lobster's failure to deliver. However, I am pleased with the services provided by Lobster for my Mobile Phone Plan, which was the primary reason for choosing Lobster Fibre.

Update:

Lobster Management accept that their installation service for fibre was unacceptable. They prioritised another installation date between 1500 - 1800 Friday 11 October 2024.

Outcome:

Lobster installation for fibre optic appointment between 1500 - 1800.

At approx 1654 sameday Lobster installation sent an SMS & Email stating that the appointment has been changed to between 1800 - 2000 same-day.

1857 same-day. Lobster installation team telephoned stating that they were in Baza, because of the language difficulties. Spanish to English, I sent directly an SMS reply with directions and where I would meet them.

At 1930 same-day, I received an email from Lobster stating that again the installation has had to be cancelled and to await another appointment date.

I have lodged a further complaint. As this is totally an unacceptable practice.

Update: 14 October 2024.

Lobster Mobile & Fibre customer services, made telephone contact to enquire whether the Fibre Installation had been installed on Friday 11 October 2024. This serves as a clear indication that the installation team have neglected to update the system regarding their absence. The Lobster Customer Service Team, once again failed to offer any form of resolution, thereby exacerbated the situation. They also reiterated their inability to escalate such complaints to senior management

Es el peor banco en España. Se olvidaron de informarme que había una revisión de 5 años, y por eso cerraron la cuenta y bloquearon todas las tarjetas. Fui a la oficina y firmé los papeles que se habían olvidado de enviarme. Aun así, no reabrieron la cuenta y no mostraron comprensión por el hecho de que necesitaba comprar comida para mi familia. Había mucho dinero en la cuenta, pero no recibí ninguna ayuda. No les importan sus clientes. No existe atención al cliente.

My wife was involved in an accident and broke her leg on our first day in San Sebastian (beautiful place) so we were stuck in our hotel room on 7th floor. I ordered a KFC for delivery via Uber eats leaving instructions to deliver the food to reception with the order. Around the time of delivery, I got a photo from the delivery driver showing the food delivery to THE PAVEMENT outside the hotel. I immediately went to the lift to retrieve the food but it was gone, classic scam by the delivery person. Uber eats point blank refused to refund my money saying it was appropriately delivered. Absolute daylight robbery.

VUELING airlines is a scam company!!!
It is the first and last time I will travel with them.
They change our return date flight, cut short our vacation of 24h.
Forcing us to stay in Barcelona 24h with hotel, transport and meals on our expenses.
Refused to compensate any of the extra costs we spent because of their flight changes.
It is a disgrace that such company is still allowed to do business.
I am shocked that despite the state of law and multiple national and European regulations this company gets away with it.
Shame on you VUELING!!!