EZ Covers Avaliações 

437
•
O TrustScore é 2.5 de um total de 5

2,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

So disappointed with this company. One delivery never turned up and it took over 2 months to get a refund. Second order - my mistake - I ordered the incorrect size. Still waiting 2 and a half months l... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

EZ Covers are fantastic! Such a great selection of really funky patterns, my 10 year old enjoyed being able to cover her own books and I really enjoyed not having to deal with the stress of wrinkly, u... Ver mais

Avaliado com 1 de um total de 5 estrelas

Absolutely terrible! Taken a week to dispatch and when I rung to find out what was happening lady completely unhelpful. Couldn't speak to manager etc cause apparently had gone back to work at their re... Ver mais

Avaliado com 5 de um total de 5 estrelas

EZ Covers has saved money, time and the waste created by using film covering. These are so cost effective and can be used multiple times. I received my order within 2 working days. I will definitely... Ver mais

Detalhes da empresa

  1. Loja Infantil

Escrito pela empresa

At EZ Covers we have created an easier and cheaper way to cover school exercise books. Our unique covers are made in a range of sizes that fit all school books. Our covers are made to fit precisely, no more adhesive covers that bubble and stick!


Informações de contato

2,7

Ruim

O TrustScore é 2.5 de um total de 5

437 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,7

Todas as avaliações

(437)

3 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

So disappointed with this company

So disappointed with this company. One delivery never turned up and it took over 2 months to get a refund. Second order - my mistake - I ordered the incorrect size. Still waiting 2 and a half months later for a refund. Would never order from them again. Incredibly poor service.

15 de abril de 2026
Avaliação não solicitada
logotipo da EZ Covers

Resposta da EZ Covers

Hi there Robyn, I'm so deeply sorry to hear about this package that was lost by AusPost and your poor experience getting a timely refund.
EZ Covers has just come under new management in July 2026, and customer service is a top priority for us as new owners. Looking at our systems, it looks like both your February orders were both refunded in late March. If there is anything else we can do, don't hesitate to let us know and we hoe we may have the opportunity to provide you with much better service on another occasion. All the best!

Avaliado com 2 de um total de 5 estrelas

Looks great but not practical

I chose the cover sizes that matched the books I had purchased for my son but the covers are all very loose fitting and just not practical at all. There's at least a 1-2cm gap around every book and they just look messy. I can see they're going to get crumpled pretty quickly. The sleeve inside also covers very important information on the back of each of my son's books, (e.g. goal setting and charts to refer to for writing and maths) so I'm now having to trim the covers I bought to ensure that you can still see the info on the back page of his books. Overall, very disappointed.

12 de janeiro de 2026
Avaliação não solicitada
logotipo da EZ Covers

Resposta da EZ Covers

Hi there Rebecca, I'm dissapointed to hear your covers didn't fit your books correctly. Our covers are all designed to fit books within about 2mm accuracy, so it sounds like there may have been a size issue here.
EZ Covers has just come under new management in July 2026, and customer service is a top priority for us as new owners. Cover sizing has been a challenge for customers for a long time, so we've got some major work happening to make it much easier for customers to ensure they select the right size covers.
In the meantime, I appreciate that this is now six months after your issue, but if there's anything we can do to help - do feel free to send us a message and we'll do our best to get that sizing right :-)

Avaliado com 1 de um total de 5 estrelas

From bad to worst

I felt compelled to share my experience with this book cover stationery business, as it was a complete letdown from start to finish. First off, the quality of the product was shockingly poor. The book covers were cut so roughly that you'd think they were made in a daycare. Not only that, but the sizes were inconsistent and didn’t fit the books properly. This was especially frustrating since I was hoping for something unique and cool for my kids' books this year, but instead, I got a product that looked cheap and slapped together.
To make matters worse, the customer service was horrendous. I reached out multiple times via email and their customer support phone number, but only received a response when they felt like it, which left me feeling ignored and completely frustrated. When I did finally hear back, the response was slow and unhelpful, which made me feel like they really didn't care about resolving the issue. In the end they never replied to my refund request even though I had sent the items back via tracking and were delivered. I had to raise a request through PayPal which was refunded in my favour.
Honestly, this was a complete waste of money. Between the poor quality of the product and the lack of customer support, I cannot recommend this brand to anyone. There are plenty of other stationery options out there that offer better value and actually stand behind their products. Save yourself the headache and avoid this company.

16 de dezembro de 2024
Avaliação não solicitada
logotipo da EZ Covers

Resposta da EZ Covers

Hi there Amz.
First off I'd like to aknowledge your absolutely awful experience. Sounds terrible.
EZ Covers has just come under new management in July 2026, and customer service is a top priority for us as new owners. It's deeply sad to hear of a previous customer having this kind of experience with the company.
I'm surprised to hear about the issues with the product quality, as we usually check covers before they get sent out to ensure the seal and edging is up to a high standard. It sounds like the QA process failed on your order as the quality expectations clearly weren't met from what you've described.
We will work hard to ensure no future customers have this kind of experience.
Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

The covers are fantastic

The covers are fantastic. It is such a shame the postman ignored the DO NOT BEND sign and bent it 3 times over. My daughter is so upset. I am trying to flatten them out now. 😠

21 de janeiro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Inconsistent quality

Order arrived within 7 days. 4 out of 12 had jagged uneven edges (not straight smooth edges like on their website). EZ covers advised that "our manufacturing process is such that we seal and cut the plastic film using a heat bar. Unfortunately, the heat bar sometimes makes a jagged edge and it is more obvious on the coloured covers." Whilst I could return them for a refund, if in a state to be re-sold, I needed to pay postage/shipping costs (which outweighs the cost of the refund). Passing this info on.

17 de janeiro de 2020
Avaliação não solicitada
logotipo da EZ Covers

Resposta da EZ Covers

Hi Llb Star - sorry about your experience with our covers. I have asked the team to refund the specific covers that are not right on your order without any need for you to send back. If you can email - Libby at info@ezcovers.com with your order # and details of the covers we will get this done immediately or send you out replacement for the 4 covers you mentioned. Mention that you responded on TrustPilot.

Avaliado com 1 de um total de 5 estrelas

Complete let down

Absolutely terrible! Taken a week to dispatch and when I rung to find out what was happening lady completely unhelpful. Couldn't speak to manager etc cause apparently had gone back to work at their real job. My kids go back to school tomorrow so no chance they'll arrive by then so asked to cancel. Not an option.

28 de janeiro de 2019
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Poor Quality

This is the first year I have ordered from EZ covers and I am really disappointed with the quality. They are so flimsy with at least 3 of the covers splitting at the seams when covering the books. Also the size of the scrapbook covers are much too big. I love the selection of prints available but I would rather contact my children’s books than spend money on a poor quality product. I would not recommend these book covers.

27 de janeiro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best choice! No more contact for me :)

I am so glad we bought EZ covers this year instead of wasting a day with pictures and contact! The patterns are beautiful and there are many to choose from. Check out was simple, and delivery was fast to semi-regional qld. Cheaper than the local newsagent, or very similar including delivery so it was by far the best option.
Now I'm just hoping they last more than a year, as that would be a wonderful bonus!

27 de janeiro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

LOVE THESE COVERS

LOVE THESE COVERS! I have been buying my covers from EZ for a few years now since I first discovered the website. EZ have just continued to improve the quality. The range is wonderful. I love that you cater for all ages of children too, not just little ones. There are fantastic patterns and plain colours for secondary school kids. My latest order came crazy fast, I wasn't expecting it to arrive before school as I left it a bit late, however it did! Thank you EZ Covers! Keep up the top work!

27 de janeiro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommended

We have been using EZ covers for 7 years now, some of the covers have been recycled every year and they're still in good nick. Every year they bring our new designs so we keep adding to our collection!

26 de janeiro de 2019
Avaliação não solicitada

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